Service Design Engagement Lead
edinburgh, central scotland, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Virgin Money
service design experiences and use this data to improve communication strategies and the integration of service design into Bank-wide processes. Iterating and optimising onboarding and training programs for service designers within the Centre of Excellence and Hubs. Articulating and promoting opportunities and a culture of design to increase our … and knowledge-sharing sessions. Demonstrated ability to produce engagement plans and required communication collateral across different channels to a range of audiences Familiarity with onboarding and training program development Understanding of change management principles Flexibility in approach and ability to tailor comms/engagement as needed Experience of PowerPoint (at More ❯
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