23 of 23 2nd Line Support Jobs in the South East

Technical Support Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team … engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming ...

Workplace Technology Engineer (2nd Line Support) High Wycombe (Hybrid)£40,000 – £42,000 + Benefits About the Role My client is looking for a Workplace Technology Engineer to join their internal IT team, supporting and enhancing a modern Microsoft 365 digital workplace. This … hands-on 2nd line role where you’ll take ownership of core workplace technologies, ensuring systems are secure, reliable, and deliver an excellent user experience across the business. You’ll work closely with both technical teams and end users, playing a key role in maintaining and improving ...

Line Support Engineer Aylesbury £28,000 to £30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you, a 2 nd Line Support Engineer, Technical Support Engineer, Technical Support Officer, IT Support … join a truly fabulous organisation full details on application. Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. Also, to help the organastion to keep on top of its ever-changing ...

2nd Line Support Analyst - MSP experience essential Location: High Wycombe | Hybrid | Enhanced DBS Required Mon-Fri, Shifts between 08:00 and 18:00 – 7.5 hours a day Hybrid working - Office (3 days)/home (2 days) We are seeking an experienced and customer-focused 2nd … technical support to a diverse client base, resolving and progressing IT issues while delivering excellent customer service. Key Responsibilities Manage and resolve 2nd line support tickets within agreed SLAs. Provide remote support to end users via phone, email, and ticketing systems. ...

2nd Line Support Analyst - £250 PD – Inside IR 35 – 2 month rolling Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working … into a permanent position and must be able to drive for an initial 2 month contract to start ASAP. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support ...

2nd Line IT Support Engineer Location: Camberley (Office-based) Job Type: Permanent Salary: £33,000 - £37,000 + Excellent Benefits Take the next step in your IT support career Are you an experienced IT Support Engineer looking to join a fast … Managed Services Provider where you'll work with modern technologies, varied customer environments and a supportive technical team? We're looking for a talented 2nd Line IT Support Engineer to provide high-quality technical support to a diverse portfolio of business customers. This ...

prestigious company is looking for an immediate start , contractor 2nd Line IT Support Engineer to join a busy IT support team on a temporary basis , supporting users on a busy IT Helpdesk. This role will start w.c. 29th of June, apply today, interview … tube and rail hubs this role will be on-site during the initial induction period, followed by hybrid working . The role: Provide 2nd line support for Microsoft 365, Windows 11, and end-user technologies Administer Microsoft 365 services including Exchange Online, Teams, and user ...

Horsham £200/Day Inside IR35 3 Months - Could go long term IT Support Technician (1st/2nd Line Support) We are looking for a Temporary IT Support Technician to provide 1st and 2nd line support … internal users across the business. The successful candidate will be responsible for troubleshooting hardware, software, desktop, mobile device, and Microsoft Office issues, providing support via phone, email, remote access, and face-to-face interactions. You will log and manage incidents, resolve technical issues where possible, and escalate more ...

2nd Line Support - Onsite at a school Must have an Enhanced DBS Key Responsibilities Manage and resolve 2nd line support tickets within agreed SLAs. Provide remote and face to face support to end users via phone, deskside support … networking, virtualisation, cybersecurity, backup, and antivirus technologies. Identify recurring issues and contribute to service improvements. Requirements Minimum 13 years' experience in an IT support role. Strong knowledge of Microsoft Server and Desktop Operating Systems. Experience with Microsoft 365, Entra ID, and Azure. Understanding of virtualisation, networking, Firewalls ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 – £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician … Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years’ experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your ...

facing product support. You will be the first port of call for IT incidents and service requests across the business, working first and second line on a standard Microsoft estate: Windows 11, Active Directory, Microsoft 365, Dell laptops and MacBooks, all logged and tracked through ServiceNow. Most users … building laptops, running inductions for new starters. Non-Negotiables Strong customer service and clear communication, in person and over the phone First and second line help desk or service desk experience Active Directory (user administration) Microsoft 365 (support and administration) Windows 11 (end-user support ...

Line Support Engineer Aylesbury £28,000 to £30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you, a 2 nd Line Support Engineer, Technical Support Engineer, Technical Support Officer, IT Support ...

Join a leading independent technology and services provider as a 2nd line IT support Technician. Job Overview: Seeking an on-site IT support resource in Maidenhead to assist with laptop deployments. The role involves configuring devices, updating asset records, and supporting users during … setup. Role : 2nd line IT support Technician Location: Carterton Contract: 22nd June'26 - 30th Sep'26 Mandatory check: SC Clearance Pay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. ...

growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership … eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle. As a 2nd Line Application Support Specialist, your key responsibilities will include: Occasional travel to customer sites across the UK Own customer cases ...

cleared Support Engineer to join their busy team. Working on incoming tickets and providing ongoing feedback on progress offering basic 1st and 2nd line support to their environments, services and infrastructure and escalating complex issues to third line whilst also offering … user support both deskside and remote. You will ensure incident tickets are documented in the ticketing system and respond to any monitoring alerts, triage and escalate where necessary. Tech wise you will need experience in Windows 10/11, Azure/Entra/AD and 365 administration ...

looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers. You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line … Contributing to continuous improvement and knowledge sharing Supporting UAT and product enhancements What you’ll bring Experience in a customer-facing or technical support role Strong problem-solving and communication skills Confidence working with software systems SQL or financial system exposure (desirable but not essential) A passion ...

Financial Services client based in London (near London Bridge Station), have an urgent requirement for Desktop Support Engineer (2nd Line), to join the business on an initial 12 month contract with extensions anticipated. ROLE: - Provide specialized, discrete support for executive, VIP, and highly … sensitive technical functions. Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools. Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment ...

will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex … technical issues that cannot be resolved at first line.? Escalating issues to Infrastructure, Security, or specialist teams when? required .? Providing guidance and support to First Line colleagues on technical matters.? Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. ...

have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication … maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line ...

ROLE TITLE: Duty Technician LOCATION: Hursley - 4 days on 4 days off - 7am to 7pm/7pm to 7am rotaing shifts CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo ...

ROLE TITLE: Duty Technician LOCATION: Hursley - 4 days on 4 days off - 7am to 7pm/7pm to 7am rotaing shifts CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo ...

will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex ...

will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex ...