25 of 25 Customer Retention Jobs in the South East

Senior Manager, Customer Success (Education) Competitive + Bonus + Benefits Remote, UK Permanent full time Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers? Were looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value. About the role In this role, youll take ownership of the full customer lifecycle , aligning Customer Success and Renewals into a seamless, proactive function. Youll move the organisation from ...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within ...

Location: Hemel Hempstead Salary: From £26,000 + OTE Hours: Monday Friday, 9am 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will … team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa ...

Customer Success Manager (SaaS) Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term … facing role suited to someone who enjoys working with data, managing projects, and operating in a fast-paced, high-growth environment. The Role The Customer Success Manager will be responsible for managing the customer journey from onboarding through to renewal and expansion. Working closely with customers, they will ...

team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your … customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. Create and manage various cases through CRM. Work through your ...

teams, re training and issue resolution. Key Responsibilities Operational Leadership Lead and manage all operational activities across the business including service delivery, provisioning, customer onboarding, and operational support. Develop and implement operational strategies that support business growth and scalability. Establish clear operational KPIs and performance metrics to drive efficiency … accountability. End-to-End Service Delivery Oversee the full lifecycle of customer solutions from sales order acceptance through to delivery, installation, service activation, and ongoing contract support. Ensure telecoms services such as hosted telephony, VoIP, SIP, connectivity, and associated solutions are delivered on time and within scope. Monitor delivery ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … spending accounts, with a view to retain with inflation. Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify ...

Business Development Manager Location : Dover Salary: c. 52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play … responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. ...

inside IR35 | Contract until 31st July (likely extension) We're working with a global organisation to hire a BI Reporting Analyst to support their Customer Success function (international markets), with a strong focus on growth, retention and account expansion. This is a highly visible role where … play a key part in turning data into actionable insights, supporting decision-making across Customer Success, Sales and Marketing teams. You'll be responsible for building impactful dashboards, analysing performance and delivering insights that drive customer retention and revenue growth. Design and develop interactive dashboards ...

rata Basingstoke Our client based in Basingstoke specialise in consulting and sales of workspace technology who pride themselves on delivering excellent customer service in design, installation and aftercare/support. They are looking for a dedicated Sales Administrator to provide support to their sales team and customers. Main responsibilities … will include ensuring timely and accurate customer quotations, follow up calls and support. Skills and Competencies needed for the Sales Administrator role Someone who can bring a positive mindset to the position as this role is heavily focussed on customer success Excellent telephone manner when consulting with potential ...

rata Basingstoke Our client based in Basingstoke specialise in consulting and sales of workspace technology who pride themselves on delivering excellent customer service in design, installation and aftercare/support. They are looking for a dedicated Sales Administrator to provide support to their sales team and customers. Main responsibilities … will include ensuring timely and accurate customer quotations, follow up calls and support. Skills and Competencies needed for the Sales Administrator role Someone who can bring a positive mindset to the position as this role is heavily focussed on customer success Excellent telephone manner when consulting with potential ...

tech business transforming how owners stay connected to their pets. Since launching in recent years, the company has scaled rapidly, building a global customer base across multiple markets, with further international expansion planned in 2026. With a strong subscription-led model, they are now looking to bring … work with large, complex datasets to generate insight, improve decision-making, and drive commercial performance. A key focus will be optimising recurring revenue, improving customer retention, and enhancing subscription billing processes. Key Responsibilities Build reports and dashboards to track KPIs and performance Turn complex datasets into actionable ...

within an assigned portfolio of existing accounts. Identify and execute upsell and cross-sell opportunities within existing customers. Lead renewal conversations to ensure strong customer retention and long-term partnerships. Act as a trusted advisor to customers, understanding their evolving needs and aligning solutions accordingly. Skills Required … demonstration skills, with the ability to communicate complex solutions clearly. Commercially astute with strong negotiation and closing skills. Experience managing and growing existing customer accounts. Ability to balance new business development with account management responsibilities. Highly organised with strong pipeline management and forecasting skills. ...

seeking an experienced Revenue Analystto support its continued international expansion. Established in 2022, the organisation has grown rapidly and now supports a global customer base across multiple territories, with further European growth planned. This is a high-impact role working closely with the executive team within a growing data … meaningful insights to support business decisions Performing data mining and analysis using SQL and Google BigQuery Supporting recurring revenue analysis, subscription billing optimisation and customer retention initiatives Identifying trends, risks and opportunities to drive performance improvements Investigating business requirements and translating them into effective, data-led solutions ...

seeking an experienced Finance Analyst to support its continued international expansion. Established in 2022, the organisation has grown rapidly and now supports a global customer base across multiple territories, with further European growth planned. This is a high-impact role working closely with the executive team within a growing … meaningful insights to support business decisions Performing data mining and analysis using SQL and Google BigQuery Supporting recurring revenue analysis, subscription billing optimisation and customer retention initiatives Identifying trends, risks and opportunities to drive performance improvements Investigating business requirements and translating them into effective, data-led solutions ...

Reed.co.uk is looking for a Customer Success Manager to join their team in Holborn, London. Overview As a Customer Success Manager you will have a key strategic role within reed.co.uk. As a customer focussed individual you are motivated and engaged by providing service excellence to our clients. … strong credible relationships with our clients by supporting them to optimise and maximise their return on investment (ROI) from our offering Analysing and monitoring customer data to draw insights and optimisations, communicating those findings to clients and adjusting campaigns for better performance Actively organising and managing operational and strategic ...

econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy … Head of Department level and articulating both the so what and the now what. Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently. Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods ...

econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy … Head of Department level and articulating both the so what and the now what. Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently. Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods ...

econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy … Head of Department level and articulating both the so what and the now what. Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently. Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods ...

Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders … APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role. ...

site & on-line technology to enable immediate client access & update of records, regardless of location Inspection & testing work carried out in pairs 93% client retention Blue Chip Client base - Industrial, Manufacturing, Pharmaceutical, Healthcare, Aerospace, Food & Drink, Sports & Leisure, Education. No High St retail or domestic PURPOSE ...

site & on-line technology to enable immediate client access & update of records, regardless of location Inspection & testing work carried out in pairs 93% client retention Blue Chip Client base - Industrial, Manufacturing, Pharmaceutical, Healthcare, Aerospace, Food & Drink, Sports & Leisure, Education. No High St retail or domestic PURPOSE ...

markets. The Company We are a global healthcare technology organisation operating a highly attractive recurring revenue model, where long term growth is driven by customer acquisition, retention and lifetime value. The business is scaling rapidly across international markets, supported by increasing investment in healthcare technology and reimbursement. ...

Manager - Technical Account Manager London (Hybrid) £55,000 – £65,000 per annum (Dep Exp) + Bonus IT Service Manager OR Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step. We are seeking a relationship-focused expert to bridge the gap between … sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence. Please Google "Facilities Management Recruitment" for all our vacancies ...

existing customers within the data centre and critical power sectors. Maintain and strengthen long-term relationships with major accounts, ensuring a high level of customer satisfaction and retention. Identify new opportunities for growth within existing customers by introducing additional products and services such as UPS systems, cooling solutions, PDUs … account management, business development, or technical sales within UPS systems, power electronics, or data centre infrastructure. Proven success in managing and growing large customer portfolios within data centres, telecoms, or other mission-critical environments. Strong technical understanding of UPS, DC power, and cooling systems. Excellent relationship-building and communication ...