1 to 25 of 78 Customer Retention Jobs in the South East

Customer Success Business Partner Manchester, Leeds or Slough (Hybrid 2-3 days in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading accountancy software portfolio . As a CSBP … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within ...

Customer Success Manager (SaaS) Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term … facing role suited to someone who enjoys working with data, managing projects, and operating in a fast-paced, high-growth environment. The Role The Customer Success Manager will be responsible for managing the customer journey from onboarding through to renewal and expansion. Working closely with customers, they will ...

Demand Generation & Customer Growth Manager - EMEA Location: London/Hybrid/Remote Experience: 9-11 years Function: Marketing Role Overview A high-growth B2B SaaS company is seeking a Demand Generation & Customer Growth Manager to own new customer acquisition and expansion across the EMEA region. This role … sits at the intersection of demand generation, customer marketing, and revenue growth, with a strong focus on pipeline creation, retention, upsell/cross-sell, and customer advocacy. The ideal candidate is a senior, hands-on marketer who partners closely with Sales and Customer Success, runs ...

organizations embrace the power of easy collaboration and high productivity. Learn more at: About the Role This role involves managing key customers and driving customer retention and expansion while working closely with the sales team to develop effective strategies. Responsibilities Manage key account customer relationships, overseeing … commercial aspects including upselling and retention. Drive customer retention and expansion, aiming to increase net retention within your account portfolio and meet quarterly revenue targets. Build and maintain long-term partnerships with key accounts. Collaborate closely with the Channel Sales Team to develop and execute ...

Head of Customer Success Who we are? Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our customers to make informed and long term rewarding recruitment decisions. As a Head … Customer Success you will drive results by leading a high performing team to deliver exceptional customer outcomes. You will set direction, streamline processes, and embed accountability to ensure customers gain full value from our solutions. Through strong partnerships and decisive leadership, you will transform insight and technology into ...

Purpose of Position Our Retention & Growth Team is responsible for two keys areas; Customer Retention – ensuring long-term continuity and sustainability of our customer base. Portfolio Growth – expanding revenue in line with Gross Profit (GP) and Annual Recurring Revenue (ARR) targets. This team leads … Downgrading customers to more suitable Platform Offers or Service Packages where appropriate The Retention & Growth Manager is responsible for managing and negotiating customer transitions to new MarTech contracts at both local and global market levels. The role is accountable for delivering against targets ...

hours per week (Hybrid) Sector : Global Tech Job Description As an Account Executive Ad Sales, you practice and embody selling in both internal and customer settings. You use your comprehensive knowledge of your client's business, the advertising industry, and your vertical to identify and enable longer-term opportunities … more customers by driving joint business plan development, account-level strategy, and annual activation plans and developing new customer relationships and new revenue streams. You are a key contributor in delivering work including sales strategy development, pitching, customer relationship growth, and opportunity sizing. You influence cross-team collaborations ...

accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Client … compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able ...

commercial governance are essential to our success. This role sits at the heart of that foundation. Description As a Contract Administrator within our Customer Services department, you will play a key role in protecting revenue, ensuring contractual accuracy, and enabling smooth client renewals across a diverse and growing client … while knowing when to escalate appropriately. This is not a passive administration role it is a trusted operational position with real impact on client retention, margin protection, and business scalability. Key Responsibilities Contract & Renewal Ownership (c. 40%) Own contract renewal dates end-to-end, ensuring renewals are identified ...

workflows into a single system. The platform is used by a wide range of ecommerce businesses across the UK and Europe. To support continued customer growth and retention, the business is expanding its post-sales function and is hiring a Technical Account Manager . Role Overview … growth. This position requires more experience than an entry-level commercial role and is suited to someone comfortable working with ecommerce technology, integrations and customer stakeholders. Key Responsibilities Manage and develop relationships with a portfolio of ecommerce customers post-sale Act as a trusted technical and commercial advisor, ensuring ...

workflows into a single system. The platform is used by a wide range of ecommerce businesses across the UK and Europe. To support continued customer growth and retention, the business is expanding its post-sales function and is hiring an Implementation Specialist. Role Overview The Implementation Specialist … growth. This position requires more experience than an entry-level commercial role and is suited to someone comfortable working with ecommerce technology, integrations and customer stakeholders. Key Responsibilities Manage and develop relationships with a portfolio of ecommerce customers post-sale Act as a trusted technical and commercial advisor, ensuring ...

Content Manager to lead the creation of compelling digital experiences across a multicategory retail and travel loyalty platform. This role focusses on delivering exceptional customer journeys that drive engagement, loyalty, and commercial success. Contract - 6 months (possibility to extend) Location - Buckingham Palace Road, London (SW1W 9SR) Hybrid … Flexible daily rate (inside IR35) Key Responsibilities Content Delivery Develop and execute end-to-end content strategies for homepage experiences, category pages, and customer touchpoints. Collaborate with Product, Marketing, and Trading teams to deliver content aligned with business objectives and seasonal campaigns. Ensure all content meets brand guidelines ...

scoring & analytics, automated response). You will work closely with the CTO/founder, engineering, data/AI teams, UX/design, marketing, and customer-success to define product strategy, prioritise features, and deliver value to customers and the business. You will play a key role in shaping …/risk teams, GRC teams, supply chain teams). Key Responsibilities: Define and maintain a compelling product vision and roadmap aligned with business goals, customer needs and market dynamics (third-party risk, supply chain resilience, AI-driven intelligence). Engage deeply with customers (prospects, existing users) to understand their ...

ambassador for the company and be a regular contact for new and existing customers You will be retaining and growing existing customer base through retention and up-sales. THE ROLE We’re looking for a Senior Customer Success Manager to help retain and grow our existing … customers as the business scales. This role will result in steep career acceleration and recognition, with a clear path from Customer Success Manager to Customer Success Team Manager and potentially Head of Customer Success. You’ll own a portfolio of customers using multiple products and ensure they ...

pricing discretion to apply price increases where possible and drive additional revenue growth. Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams. Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities. Optimise the renewals playbook, refining … negotiation & communication skills and experience handling commercial discussions directly with customers. Ability to identify and close upsell/cross-sell opportunities within an existing customer base. Analytical mindset with experience tracking revenue performance and customer retention metrics. Self-starter mentality with a passion for hitting ...

growth, quality and predictability) and Deal support. An important attribute of the role will be identifying growth strategies and working closely with delivery and customer success teams to accelerate revenue growth. Success Measures Achieve regional sales targets. Accelerate the awareness and adoption of Shibumi solutions in the region. Mentor … engagement and implement a repeatable methodology and process for maximizing sales success. Drive the commercial success of the Shibumi team in EMEA by increasing customer retention and driving growth through expansion of existing customer investments and acquiring new customers. Adhere to the company's operational framework ...

Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role ...

Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role ...

Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role ...

Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role ...

Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role ...

Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role ...

Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role ...

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world. Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider … relationships with our most valued clients. You will act as their main point of contact, ensuring they receive a personalized, engaging, and high-quality customer experience. The role requires a mix of relationship management, sales, strategic thinking, and problem-solving to maximize client's retention and satisfaction. ...

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world. Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider … relationships with our most valued clients. You will act as their main point of contact, ensuring they receive a personalized, engaging, and high-quality customer experience. The role requires a mix of relationship management, sales, strategic thinking, and problem-solving to maximize client's retention and satisfaction. ...