1 to 21 of 21 Customer Retention Jobs in the South East

We’re recruiting a Customer Retention Specialist to join our innovative and successful team, based in Worthing (West Sussex). We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth…. Salary range: £24,000 – £28,000 basic salary, dependent on experience. … Plus on target earnings (commission) £17k uncapped Full time role Hybrid working - 3 days in the office, 2 days working from home The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team. … With a helpful and professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone. more »

platform provides innovative solutions to streamline operations, enhance property management, and facilitate data-driven decision-making. They are seeking a dynamic and experienced Lead Customer Success Manager to join the business. Job Overview: As the Lead of Customer Success, you will be responsible for developing and leading the … outcomes through the use of the company's technology, driving adoption, satisfaction, and retention. This role requires a strategic thinker with a passion for customer advocacy and a track record of building successful customer success teams and processes. Key Responsibilities: Strategy Development: Develop and implement a comprehensive customer success strategy aligned with company goals and customer needs. Team Leadership: In the future, recruit, mentor, and lead a high-performing customer success team, fostering a culture of excellence and customer-centricity. Customer Onboarding: Design and oversee an effective onboarding process to ensure customers are more »

process and improve valuable data needed for decision making. Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com Embark … costs & utilization · Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies · Lead on business and customer product review, ensuring improvements and customer retention · Support customer and business Integration and system test phases, to ensure contractual completions … and ongoing customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new more »

known and admired brands in the world to help with their post purchase experience, across Europe. Responsibilities: You will help with the delivery of customer life cycle marketing communications to drive customer satisfaction, retention and upgrades across the European markets - creating, adapting and delivering campaigns for … mobile and consumer electronic customers, improving customer retention, and optimising lifetime value. This role will offer you huge career growth prospects - ideal if you are looking to develop your CRM experience further and explore how to use 1st party data in paid media channels to drive an … impact on growth. Skills & experience: Experience in a Retention/CRM Marketing role. Experience of analysing metrics and data to guide decisions and make recommendations. Hours of work: 37.5 hour week - flexible working between 7am - 7pm. Hybrid role, 3 days in the office, 2 days working from home. more »

years, that has consistently paid over 100% bonus by working as a team, developing their people, delivering expert service that results in high client retention and competing against much larger firms in the industry. In the business, you can grow you career through increased technical knowledge, ability to more »

to work as part of the clients security operation ? A confident communicator at all customers levels along with an understanding of service and client retention issues. ? The ability to deal with complex technical problems under pressure. ? You must be a good communicator, in person and written correspondence. ? Keen more »

full-time basis. The company is looking for a hard-working and motivated regional commercial director to work from their office, focusing on (a) customer account management for organisations of between 50 and 300 people, operating within a 25-mile/1 hour radius and (b) providing commercial support … to expand. As well as standardised processes and systems, one of their locations will have a commercial director focused on managing day to day customer relationships and supporting a local sales executive in their pursuit of new business. About The Role As a commercially aware team leader, you will … able to communicate credibly with senior people and their customers. You will understand how a technical solution within their portfolio can fill an emerging customer business need. You will be able to set expectations on cost, delivery, and quality for new customer projects and support a sales executive more »

their skills. It’s their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate. more »

Customer Success Manager br br All potential applicants are encouraged to scroll through and read the complete job description before applying. br (Portsmouth, UK) Hybrid/Office based br Salary – £30,000- £40,000 with an OTE of £65,000. br Lead Forensics is a dynamic and innovative SaaS … our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. br To be considered for this … role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. br In this role, you will be: br Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress more »

require: Creating innovative solutions, increasing client engagement, sales and upsell opportunities. Implementing new technologies, resulting in improved client outcomes and market competitiveness. Increase client retention through strong relationship building. Demonstrate proficiency in data centre engineering solutions. Familiar with Gate/Waterfall process. If you are a Data Solutions more »

require: Creating innovative solutions, increasing client engagement, sales and upsell opportunities. Implementing new technologies, resulting in improved client outcomes and market competitiveness. Increase client retention through strong relationship building. Demonstrate proficiency in data centre engineering solutions. Familiar with Gate/Waterfall process. If you are a Data Solutions more »

Internal Mobil by Moove accounts and supporting Mooves Account Managers. Responsibilities as our Internal Sales Representative are to: Focus on developing new and existing customer relationships, retention of existing trading accounts and acquisition of lapsed business Ensure knowledge of all internally managed accounts is thorough with sales … added value long-term sales approach Utilise technical advantages of a premium Mobil product in a competitive marketplace Responsible for profitable development and retention of new and existing customers Analyse, monitor and deliver upon defined KPI's Develop a comprehensive … knowledge of Mobil by Moove product strategy and technical advantages Work with the specialist marketing team, when required, to produce targeted communications, campaigns and customer programs Understand and effectively utilise the company's CRM system and ensure the Moove sales pipeline process is fully utilised and the required data more »

you will play a crucial role in enhancing and expanding our current Dynamics 365 environment, integrating it into all facets of our sales, marketing, customer data management, and engagement strategies. Your responsibilities will include: Taking product ownership of the Dynamics 365 platform in the UK, covering Sales (CRM), Client … Care, Field Services, and Customer Voice. Managing the deployment and customization of the Microsoft Dynamics 365 environment to align with business needs and requirements. Gathering and documenting business processes, and advising on future state improvements. Acting as the primary contact for Microsoft Dynamics internally, offering daily support to super … all data feeds comply with GDPR. Managing the UK CRM/Lead Management strategy in alignment with business objectives. Overseeing the development of a customer lifecycle journey, identifying touchpoints, opportunities, recommendations, and strategies at each stage. Building, executing, and optimizing targeted automated sales/marketing journeys to boost lead more »

and be at the very heart of the business Services strategy.The European Telecommunications Office (ETO) Services team is responsible for developing and deploying new customer propositions across the EU region. As a result, we have a dynamic scope and a varied remit, being involved in proposition creation, content and … to understand current user needs and anticipate future needs, integrating that thinking into strategic, tactical and operational activities in order to drive growth in customer value, engagement, retention that will directly contribute to hardware sales for the European business.Close collaboration is important, with Samsung HQ, Samsung Europe more »

Parts Customer Service Advisor Interaction Recruitment are looking for a temporary parts customer advisor to support our client in Reading, RG2. Previous Parts Advisor experience is crucial for this role. Location: Reading, RG2 Salary: £12 per hour Contract: 4 week contract minimum Monday to Friday 8.00am/6pm … advisor will need to ensure that walk in and telephone customers are promptly dealt with. Check stock levels and deliveries. Maximise sales and maintain customer retention. Passion for the product and delivering incredible customer service. Ordering parts from suppliers to the dealership. Reporting lost or damaged stock. Deliving … vehicle parts to customers. The Ideal Candidate Excellent communication and organisational skills. Commitment to delivering customer excellence. A keen eye for detail. Core skills in computing are essential, including web systems, email and use of excel. Work well within a team. If you're excited about this role and more »

contracts and close sales deals to meet or exceed sales targets and revenue goals. Develop and maintain long-term relationships with clients to ensure customer satisfaction and retention. Collaborate with our technical team to stay updated on product features and advancements. Stay informed about industry trends and competitors' offerings … and cybersecurity. Excellent communication and presentation skills, with the ability to convey technical information clearly and persuasively. Exceptional negotiation and closing skills, with a customer-centric approach. Ability to work independently and as part of a team in a fast-paced environment. more »

Key Responsibilities: Lead and manage a team of service technicians, ensuring timely and effective completion of service contracts. Maintain strong relationships with clients, ensuring customer satisfaction and retention. Grow the service division to achieve personal and business goals, with resources available to help achieve plans. Future opportunity for career … a service management role, ideally within the refrigeration , HVACR or Process Engineering sector. Excellent leadership and team management skills. Ability to effectively deliver on customer expectations. Strong communication skills and customer-focused approach. Package: £60K-£65K Car/Allowance £6,500 Bonus up to 15% 26 Holidays Private more »

the Enterprise Account Director, you will promote, develop and grow new revenue streams, growing all accounts to over £100k per year in revenue. Client retention is the our clients biggest priority, so you will successfully negotiate annual contract renewals with increase/upsell or consultancy packages for key … were looking for: Proven track record in a SaaS/subscription environment (ideally data platforms or tech firms) with direct responsibility for increasing client retention rates Extensive client management experience including managing C-suite client relationships Strong business acumen Experienced in providing clear and accurate reports and forecasting more »

contracts and close sales deals to meet or exceed sales targets and revenue goals. Develop and maintain long-term relationships with clients to ensure customer satisfaction and retention. Collaborate with our technical team to stay updated on product features and advancements. Stay informed about industry trends and competitors' offerings … and cybersecurity. Excellent communication and presentation skills, with the ability to convey technical information clearly and persuasively. Exceptional negotiation and closing skills, with a customer-centric approach. Ability to work independently and as part of a team in a fast-paced environment. more »