day running of a 24/7 Service Desk, making sure customer SLAs and KPIs are met and exceeded: inspiring and coaching the team leaders and support staff, driving continuousimprovement, and ensuring the smooth delivery of services to customers. You'll act as a trusted point of escalation, keeping calm under pressure, communicating clearly, and helping … tier support. Ensure SLAs and KPIs are consistently achieved. Manage rotas and workloads to keep 24/7 coverage running smoothly. Drive process improvements and promote a culture of continuous learning. Provide regular reporting and insight to senior leadership. Support new contract transitions and key operational initiatives. What we're looking for: Proven experience managing a busy 24/ More ❯
day running of a 24/7 Service Desk, making sure customer SLAs and KPIs are met and exceeded: inspiring and coaching the team leaders and support staff, driving continuousimprovement, and ensuring the smooth delivery of services to customers. You'll act as a trusted point of escalation, keeping calm under pressure, communicating clearly, and helping … tier support. Ensure SLAs and KPIs are consistently achieved. Manage rotas and workloads to keep 24/7 coverage running smoothly. Drive process improvements and promote a culture of continuous learning. Provide regular reporting and insight to senior leadership. Support new contract transitions and key operational initiatives. What we're looking for: Proven experience managing a busy 24/ More ❯
Merthyr Tydfil, Mid Glamorgan, Wales, United Kingdom
Yolk Recruitment
a key supplier of high-performance products used in critical infrastructure projects across the UK and beyond. With a strong focus on investing in the latest technology and the continuous development of its people, this is an excellent opportunity to join a forward-thinking business at the forefront of its industry. This is what you'll be doing In … technicians to achieve operational and technical targets Supporting and actively participating in system upgrades, modifications and improvement projects, ensuring automation and control updates are effectively implemented Driving continuousimprovement initiatives aimed at equipment reliability, process optimisation and enhanced automation performance Ensuring full compliance with all health and safety and quality standards Collaborating closely with production More ❯
and optimise build and deployment pipelines leveraging Docker, Terraform, and Jenkins. Collaborate with stakeholders and cross-functional teams to ensure timely and high-quality delivery of platform features. Champion continuousimprovement across development processes, tools, and practices. Skills & Experience Proven experience as a Technical Lead on AEM CMS projects. Strong proficiency in Java development, including Java More ❯
and optimise build and deployment pipelines leveraging Docker, Terraform, and Jenkins. Collaborate with stakeholders and cross-functional teams to ensure timely and high-quality delivery of platform features. Champion continuousimprovement across development processes, tools, and practices. Skills & Experience Proven experience as a Technical Lead on AEM CMS projects. Strong proficiency in Java development, including Java More ❯
infrastructure teams, and project managers to ensure systems are resilient, compliant, and aligned to best practice. You’ll also be involved in risk assessments, security documentation, monitoring solutions, and continuousimprovement of security processes. The Candidate: You’ll bring strong experience in cyber or IT infrastructure security, ideally within hybrid Microsoft-based environments. You should have hands More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
reliability and minimising risk, especially in a critical national infrastructure (CNI) environment. Key parts of the role: Asset Tracking & Documentation Support. Lifecycle Management Assistance Compliance & Reporting Vendor & Supplier Coordination ContinuousImprovement Support Cost Management & Optimisation Incident & Problem Management Support Collaboration with Internal Teams What you'll need to succeed Proficiency with asset management software tools such as More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Inspire People
portfolio-level strategy and governance. Technology stack includes Python/Django, Node.js/React within cloud services such as AWS and Azure. They optimise our architecture for change, enabling continuousimprovement and innovation. This role is ideal for someone who enjoys solving complex problems, influencing technical direction and fostering inclusive, high-performing teams. Above all, you will More ❯
newport, wales, united kingdom Hybrid / WFH Options
Focus on SAP
efficiently and safely. As a senior member of the engineering team, you will help shape GCP strategy, architecture, and automation frameworks, contributing to a culture of cloud excellence and continuous improvement. Key Responsibilities: Hands-on GCP engineering with strong expertise in DevOps and CI/CD practices. Design, build, and maintain GCP Infrastructure as Code (IaC) using Terraform/ More ❯
Bridgend, Wales, United Kingdom Hybrid / WFH Options
Accelero
issues across server, network, and cloud environments. Deliver outstanding customer service and ensure SLAs are consistently met. Maintain detailed documentation and update support queries in real time. Contribute to continuousimprovement of IT services, processes, and documentation. 🛠 Tech You'll Get Hands-On With: Microsoft Server & Desktop OS, Exchange, Intune, Azure AD Office 365 Suite (SharePoint, Teams More ❯
Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuousimprovement initiatives and tooling exploitation to enhance operational efficiency efficiency within immature teams Required Skills and Experience Strong understanding and expereince in SRE principals and methodologies Strong More ❯
a culture of adaptability. Communication & Engagement - Tailor communication to the audience, listen actively, and present complex ideas clearly. Delivering Results - Set high standards, focus on customer needs, and drive continuous improvement. Planning & Organising - Build structured plans, monitor progress, and optimise resources. Problem Solving & Innovation - Analyse data, create practical solutions, and encourage new ideas. Self-Management & Development - Stay professional under More ❯
with machinists and subcontractors on finishing operations Writing work instructions and ensuring traceability standards are met Providing technical input across the project lifecycle, from costing to customer delivery Supporting continuousimprovement and mentoring colleagues where needed Representing the business in customer-facing technical discussions What we re looking for: A background in mechanical or manufacturing engineering Strong More ❯
SR2 | Socially Responsible Recruitment | Certified B Corporation™
technical direction and ensuring the systems you build are robust, scalable, and built to last. Their stack centres on C#, .NET Core and SQL, with a culture that values continuousimprovement and keeping pace with modern engineering practices. You’ll collaborate closely with product, design, and engineering peers, leading by example to deliver software that genuinely solves More ❯
newport, wales, united kingdom Hybrid / WFH Options
Humand Talent
end testing and Microsoft Clarity for behavioural insights. Build on a modern .NET stack , fully integrated with Microsoft’s latest technologies in a setting that values technical quality and continuous improvement. Grow alongside a passionate team where your input will help shape product direction and enhance user satisfaction. About you You are a curious and pragmatic engineer who thrives More ❯
newport, wales, united kingdom Hybrid / WFH Options
Hays
Cyber Essentials, GDPR. Experience communicating with stakeholders at all levels. Experience leading or contributing to the response and resolution of IT/cyber security incidents, including investigation, remediation, assurance, continuous improvement. Experience of being a central point for provision of IT/cyber security and risk guidance. Able to manage sensitive and challenging situations with discretion, fairness, empathy. Awareness More ❯
team where your contributions are valued. Opportunity to work on projects that make a real impact across the organisation. Engage in a workplace culture that promotes respect, teamwork, and continuous improvement. How to Apply: If you are ready to take the next step in your career and make a difference, please submit your application today! Adecco is a disability More ❯
Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Use data and analytics to identify trends and drive service improvements. Lead and support continuous service improvement initiatives, focusing on efficiency and innovation. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new More ❯
Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Use data and analytics to identify trends and drive service improvements. Lead and support continuous service improvement initiatives, focusing on efficiency and innovation. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new More ❯
Ystrad Mynach, Gwent, United Kingdom Hybrid / WFH Options
Informed Recruitment
Are you an experienced and personable Business Intelligence or Data professional with Power BI experience? Do you have a passion for engaging with people generating new insight, generating statistical models, forecasting, and providing the information make informed business decisions? Let More ❯
Are you an experienced and personable Business Intelligence or Data professional with Power BI experience? Do you have a passion for engaging with people generating new insight, generating statistical models, forecasting, and providing the information make informed business decisions? Let More ❯
Are you an experienced and personable Business Intelligence or Data professional with Power BI experience? Do you have a passion for engaging with people generating new insight, generating statistical models, forecasting, and providing the information make informed business decisions? Let More ❯
Employment Type: Full-Time
Salary: £37,000 - £38,000 per annum, Pro-rata, Inc benefits
procurement decisions align with environmental sustainability goals, Welsh Government targets, and organisational objectives. As the Associate Director of Commercial & Social Value, you will: Lead the development, delivery, and continualimprovement of commercial strategies aligned to procurement and Social Value. Oversee complex commercial negotiations and high-value procurement programmes. Drive innovation and carbon reduction through sustainable procurement practices. Collaborate … equivalent experience). Chartered Institute of Procurement and Supply (CIPS) or equivalent professional accreditation. In-depth understanding of commercial law, public procurement regulations, and sustainable procurement frameworks. Evidence of continuous professional development. Desirable Environmental or sustainability-related qualification (e.g., IEMA, Sustainability Accounting Standards Board or similar). Comprehensive understanding of NHS Wales or broader public sector procurement. Understanding of … monitoring frameworks and KPIs Effective relationships with external providers, to include NHS regulators and stakeholders, with the ability and vision to build effective strategic relationships to deliver service improvement Effective management of relationships with Audit Committee and Executive Management Team including ability to inspire trust and loyalty of staff and management of organisational change Experience of producing and More ❯
emotional intelligence and personal and team accountability for all deliverables, communications, and overall performance. Alongside great soft skills and behaviors, you should have proficiency in governance, planning, process improvement and reporting. Responsibilities : Support 2-3 cross-functional agile product development teams as they deliver features and complex capabilities – from planning stages through to delivery and ongoing iteration Work … fast-paced, evolving environment, managing multiple priorities. Proven experience collaborating within matrixed or shared team environments. Actively engaged in project and delivery management communities, contributing to best practices and continuous improvement. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to More ❯
emotional intelligence and personal and team accountability for all deliverables, communications, and overall performance. Alongside great soft skills and behaviors, you should have proficiency in governance, planning, process improvement and reporting. Responsibilities : Support 2-3 cross-functional agile product development teams as they deliver features and complex capabilities – from planning stages through to delivery and ongoing iteration Work … fast-paced, evolving environment, managing multiple priorities. Proven experience collaborating within matrixed or shared team environments. Actively engaged in project and delivery management communities, contributing to best practices and continuous improvement. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to More ❯