3 of 3 Ticket Management Jobs in the South West

Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You’ll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating … within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through other teams ensuring high quality of feedback and service to customers at all times Liaising with third party suppliers ...

organisation, and take pride in keeping operations running smoothly, this could be the perfect opportunity for you. What Youll Be Doing: Service Coordination & Ticket Management Managing and coordinating ServiceNow tickets from initial logging through to completion Monitoring ticket progress to ensure works are completed within agreed SLAs … Supporting operational teams to ensure efficient day-to-day delivery Reporting & Administration - Preparing and maintaining operational reports and records relating to: ServiceNow performance and ticket tracking Training matrices PPE and materials stock levels Team absence tracking Equipment calibration and Health & Safety registers Youll also support with: Data entry ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...