1 to 25 of 29 Customer Experience Jobs in Surrey

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term … growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role in establishing ...

experienced digital professional with a passion for creating seamless customer journeys and delivering impactful digital transformation projects? We're seeking a Digital Experience Lead to play a pivotal role in a major digital transformation programme for a leading energy business. This is a fantastic opportunity to take ownership … large-scale website rebuild and help shape a digital-first customer experience for thousands of SME customers. Working across marketing, IT, agency partners and key business stakeholders, you'll lead the delivery of an ambitious programme designed to transform the customer journey, improve conversion rates and support ...

about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit... A day includes: Online Health Experience Manager is responsible for growing Superdrug's online healthcare business by creating market-leading digital health experiences that help customers find, understand and access … right products, services and advice.The role will work across Trading, Healthcare Services, CRM, Content, UX, Digital Marketing, eCommerce and Technology teams to deliver seamless customer journeys that increase health participation online, trust, engagement and commercial performance. Key Responsibilities: Leading the online healthcare customer experience roadmap across Superdrug.com ...

storage industry. As Senior Manager of Solution Innovation you will lead the identification, validation, and maturation of new service concepts aligned to Everpure’s Customer Experience Portfolio strategy. The Role Lead a high‐performing team of Practice Solution Architects, drive outcome‐based service innovation that accelerates enterprise growth … domains and business priorities. Drive service innovation through structured ideation, validation, customer pilots, and feedback‐driven refinement. Align solution innovation to Everpure strategy, CX Portfolio priorities, and customer demand signals. Partner with Sales, Field Solution Architects, and Delivery teams to support strategic opportunities requiring deep practice expertise. Provide ...

PlatformArchitect–Customer & CRM Epsom or Barbican, London | Hybrid Working | Technology | Full Time | Permanent Competitive salary available, depending on experience 37.5 hours per week Nuffield Health is the UK's largest healthcare charity, committed to building a healthier nation through outstanding healthcare, wellbeing and fitness services. As a PlatformArchitect … Customer & CRM , you will play a key role in shaping and evolving our Customer and CRM Platform, helping to deliver exceptional customer and patient experiences through modern, scalable and integrated technology solutions. Working closely with technology teams, business stakeholders and architecture colleagues, you will provide technical leadership ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection … ecommerce, technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection … ecommerce, technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve ...

Type: Full-time, Permanent Salary: £28,000 - £30,000 Join our team as a Helpline Advisor and become the first point of contact for customer and dealer enquiries. This role is perfect for individuals who excel in problem-solving, delivering excellent customer service, and building strong relationships. Whether … your background is in customer service, warranty administration, aftersales support, service coordination, or a technical environment, we encourage you to apply. Day-to-day of the role: Respond to customer and dealer enquiries via telephone, email, and CRM systems. Provide accurate information and support across a wide range ...

clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Oversee growth of global accounts, including development and deployment of worldwide resources Build trust and deep multi … project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role ...

where you do it. Target Openings Join the company as we transform our Technology landscape. Our Software Engineering team enables a seamless customer experience through technology solutions. What Is the Opportunity? As an Assistant Vice President, Software Engineering you will lead our Engineering team to accelerate growth … transformation of our Technology. You will leverage your leadership skills and engineering experience to strategically plan, influence, and execute design, development and implementation of complex problems and establish best practices and standards. The company Europe currently offers flexibility to employees who wish to work on a hybrid basis ...

Background At Motion Applied – Connected Intelligence (CI), we create cutting edge wireless connectivity solutions that are transforming customer experience across the transport industry. We create solutions that drive efficiency and cost-effectiveness for customers, delivering unrivalled internet connectivity services. By applying our expertise, we deliver real benefits … Applied security governance policy across our products and platform, being a key participant in maintaining and updating the policy in accordance with technology shifts, customer feedback and product development feedback. You will learn how to leverage existing open-source software to extend our capabilities, integrating and tailoring software ...

quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution Develop team members according to the demands of the business and according to their individual professional goals Develop … resource scheduling conflicts, expense review and approval, activity reporting etc. Qualifications To be successful in this role you have: Strong SaaS pre-sales experience as an individual contributor and Leader in the Telco, Media & Technology vertical At least 4 years SC leadership experience, transforming and developing teams with ...

will be responsible for leading the Mobile Support team in delivering Incident and Service Request support across Opus’s EE(BT), O2, and Vodafone customer estates. Operating as a player-manager, the role combines hands-on ticket resolution with day-to-day leadership of the team, managing a caseload … approximately 500 tickets per month within SLA. The role works closely with the Project Provisioning and Customer Experience teams to ensure a seamless customer journey and drives continual process improvement to help build a high-performing, scalable Mobile Support function. Additionally, you will be responsible ...

Health & Safety, Food Safety, BRCGS, and operational resilience. You'll also champion improvements to reliability, efficiency, and quality, helping us deliver an exceptional experience from the moment we roast the coffee to the moment it lands on a customer's doorstep. This role is perfect for someone … managed and standards continue to improve. Embed great standards: develop SOPs, training, audits and operational controls that make excellence part of everyday working. Protect customer delivery: work across Production, Coffee Operations, Procurement, Brand, and Customer Experience to ensure every order is manufactured, packed and dispatched ...

About Sycurio: Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud … function. Today the functions that keep our live service healthy (platform, DevOps, support, and service delivery) operate as separate silos, each touching the customer without a cohesive view. This role brings them together. You own the reliability, evolution, and cost-efficiency of the running estate, you break those silos ...

Nuffield Health is seeking a Platform Architect for Customer & CRM to shape and evolve our Salesforce CRM platform and related customer technologies. You will work with technology teams, business stakeholders and architecture colleagues to provide technical leadership and direction across the Salesforce ecosystem. Lead the roadmap, design secure … integrated solutions, and drive innovations across DevOps and Marketing Cloud, enabling enhanced customer experiences and operational efficiency. #J-18808-Ljbffr ...

design and manufacture of high-quality, connected products & systems, operating at the forefront of their category. With a reputation for product excellence, sustainability, and customer loyalty, they have invested heavily in product innovation, and market development. Their products are trusted by a prestigious portfolio of major retail, hospitality … record of growing a technical products manufacturer. You will be entrepreneurial, results-driven, and capable of leading a business through rapid growth and transformation.Essential Experience: Executive-level P&L leadership of a technical products business. Proven success in scaling operations and driving profitability Strong operational understanding, especially in technical ...

Cyber Leadership** – technical oversight and alignment* **Supply Chain Technology & Operations** – resilience, operability, and scalability alignment* **Strategic Vendors & Partners** – innovation, roadmap influence, and insight generation**Experience:**Essential:* Significant previous experience in within a broad IT infrastructure leadership role.* Significant experience managing or influencing technical staff and projects.* Proven … success in improving the customer experience.* Experience working within a matrix structure in global organisations.* Senior technologist with deep experience across modern enterprise platforms (EUC, Cloud, Network, Edge).* Proven ability to operate credibly at senior executive and board-facing levels.* Strong architectural thinking without reliance ...

discount, colleague social events and a paid day off for your Birthday, to name a few! Love ecommerce, data and creating a seamless online customer experience? We're looking for a Digital Trade Assistant to join our Digital team at Ann Summers. This is a fantastic opportunity … updating site content to analysing performance and identifying trading opportunities, you'll play an important role in delivering an engaging and commercially successful customer experience. Supporting the day-to-day trading and merchandising of the Ann Summers website. Uploading products and catalogues through Salesforce. Updating product imagery, content ...

passionate about driving online growth and creating exceptional customer experiences? Do you thrive in a dynamic environment where your strategic insights can make a real impact? AXA Partners is looking for a visionary Head of E-Commerce & Marketing to lead our digital sales journey and shape the future … online sales channel, including profit and loss, budget, and resource allocation to maximize revenue. Oversee daily platform operations, ensuring a seamless, user-friendly shopping experience for customers. Analyze market trends and customer behavior to identify new opportunities for growth and improvement. Collaborate with IT, marketing, and product teams ...

provide expert technical support to installers, service engineers, merchants and customers, helping to diagnose faults, resolve technical issues and deliver an excellent customer experience. If you have a strong background in domestic heating systems, enjoy solving technical problems and take pride in delivering first-class customer service … Deliver pre-sales and after-sales product support. Process warranty claims and coordinate engineer or service partner visits. Register product warranties and maintain accurate customer records. Handle warranty enquiries and customer complaints professionally and efficiently. Ensure internal systems and customer information remain accurate and up to date. ...

growing business within the IT & Software sector that's looking for ambitious individuals to join their commercial team. No previous sales or account management experience is required - if you're motivated, eager to learn, and hungry to succeed, full training will be provided. This is an opportunity to join … most from the company's products and services. This isn't a cold-calling role. You'll be working with an established customer base, identifying opportunities to add value while developing your commercial and relationship-building skills. Every day is different, and you'll gain hands-on experience ...

they’ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a DevOps SysAdmin … reliability and security Manage hybrid networks, IAM, firewalls and VPNs The successful DevOps Systems Administrator will have: At least 3-5 years of DevOps experience, including hands-on AWS, Experience with VMware or Proxmox. Strong Linux skills with networking and cloud security knowledge. Experience of working with ...

maintain responsive client websites. Collaborate with developers, SEO specialists and marketing teams on live projects. Create engaging, user-friendly websites that deliver an excellent customer experience. Develop your skills in UX, UI and modern web design best practices. Manage multiple projects while ensuring deadlines and quality standards are met. … regular design feedback. Build leadership skills by supporting project coordination and team development as you progress towards a Design Manager role. The Candidate Experience in Web Designer or similar role Creative, ambitious and passionate about web design. Experience with Webflow and Figma, Adobe Creative Suite or similar tools. ...

Field Service Engineer Woking, UK/Hybrid - 4 days onsite in Woking or customer sites £60,000 - £70,000 per annum + on-call allowance SC & DV Security Clearance Required (or willingness and eligibility to obtain clearance) Support Technology That Makes a Difference Are you an experienced Field Service … excellent opportunity for someone who enjoys hands-on engineering, solving complex technical challenges, and working directly with customers in operational environments. Whether your experience comes from the Armed Forces, defence industry or another secure engineering environment, you'll play a key role in maintaining mission-critical technology that supports ...