SLA Jobs in Surrey

1 to 25 of 29 SLA Jobs in Surrey

3rd Line Support Engineer

Epsom, Surrey, United Kingdom
Gold Group
an exciting opportunity you will ideally need to have the following: Minimum 4 years previous experience in a similar role as a 2nd/3rd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V More ❯
Employment Type: Permanent
Salary: £45000 - £50000/annum + Benefits
Posted:

Service Desk Analyst

Surrey, United Kingdom
Hybrid / WFH Options
Dynamite Recruitment
installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Analyst

Epsom, Great Burgh, Surrey, United Kingdom
Hybrid / WFH Options
Dynamite Recruitment
installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯
Employment Type: Permanent
Posted:

Finance Applications Systems Admin

Woking, Surrey, England, United Kingdom
Hybrid / WFH Options
Michael Page Finance
Technical Support: Offer first and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders, Provide the same for IBM Cloud Planning Analytics & Consolidation · Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure More ❯
Employment Type: Full-Time
Salary: £50,000 per annum
Posted:

IT Support Technician

Coulsdon, Surrey, England, United Kingdom
Impact Nationwide Recruitment Ltd
by email, remote session and onsite as required Working with the company’s internal systems, you will log and update all support tickets in a timely manner, ensuring all SLA’s are met The IT Support engineer will respond to reactive needs however, being proactive will be a key skill needed You will work on the setup/repair of More ❯
Employment Type: Full-Time
Salary: £28,000 - £35,000 per annum, Negotiable
Posted:

IT Helpdesk Manager

Horley, Surrey, United Kingdom
The Portfolio Group
Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of More ❯
Employment Type: Permanent
Salary: £33000 - £38000/annum + Bonus
Posted:

IT Helpdesk Manager

Coulsdon, Surrey, England, United Kingdom
The Portfolio Group
Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of More ❯
Employment Type: Full-Time
Salary: £33,000 - £38,000 per annum
Posted:

Service Desk Analyst (Previous Relevant Experince is Required)

Camberley, Surrey, UK
Telent
Lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions and achieve customer specific Service Level Agreements (SLA’s) and meet Key Performance Indicators (KPI's) Understand and proactively operate the “Escalations Procedure” Meet the Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre More ❯
Employment Type: Part-time
Posted:

Customer Experience Specialist

Reigate, Surrey, South East, United Kingdom
Hybrid / WFH Options
Opus Business Systems Ltd/T.A.Opus Telecom
service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets • Competency on all supplier portals and communication processes • Ad hoc cover for accepting orders/deliveries, dealing with post • Ad hoc cover More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:

Operations Team Lead

Egham, England, United Kingdom
Hybrid / WFH Options
CHG-MERIDIAN
standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. More ❯
Posted:

Sales Support Administrator - 12 Month FTC

Horley, Surrey, England, United Kingdom
Hybrid / WFH Options
YourRecruit
enquiries. Accurately input and process orders in the CRM, billing, and management systems. Generate and manage maintenance agreements and contract variations. Respond to and process orders and queries within SLA timeframes. Maintain and update customer data, contracts, and system information. Identify and resolve or escalate order data discrepancies. Create and manage reporting in Excel (portfolios, stats, etc.). Maintain sales More ❯
Employment Type: Contractor
Rate: £23,000 - £25,000 per annum
Posted:

Help Desk / Service Desk Support - Office365, TCP, AD, SLA

Guildford, Surrey, United Kingdom
Jump IT Recruitment
Help Desk/Service Desk Support - Office365, TCP, AD, SLAs New Permanent opportunity for someone with 1st/2nd/3rd line support experience to join our clients Service Desk Team based in Surrey. Experience of support across an IT More ❯
Employment Type: Permanent
Salary: £30000 - £32000/annum +Bens
Posted:

Service Delivery Director (Dynamics 365BC)

Surrey, England, United Kingdom
Conspicuous
in alignment with business goals. 🔹 Lead and mentor delivery managers, consultants, developers, and PMs across multiple concurrent client projects. 🔹 Ensure on-time, high-quality project execution that meets budgetary, SLA, and client satisfaction benchmarks. 🔹 Build scalable delivery frameworks and best practices to support expansion and future growth. 🔹 Work closely with finance and commercial leadership to manage budgets, resource allocation, and More ❯
Posted:

Customer Service Agent/Helpdesk Agent - Office Based

Egham, Surrey, England, United Kingdom
proAV Ltd
for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Senior IT Analyst

Weybridge, Surrey, South East, United Kingdom
Hybrid / WFH Options
Saputo Dairy UK
upgrades of new systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access More ❯
Employment Type: Permanent, Work From Home
Posted:

1st Line It Support

Guildford, Surrey, United Kingdom
Stratospherec Ltd
the below responsibilities: Answering the helpdesk phone line & helpdesk ticketing system: Answering general queries. Investigating issues and resolving them where possible. Ensuring that all queries are responded to within SLA timeframes. Logging bugs and communicating them to the development team for resolution. Basic account management such as the registration/cancellation of software licenses, assistance adjusting settings, and providing training. More ❯
Employment Type: Permanent
Salary: £22000 - £28000/annum
Posted:

Network Engineer

Redhill, Surrey, South East, United Kingdom
IO Associates
projects Key Skills & Experience Strong knowledge of Fortinet (FortiGate, FortiManager, FortiAnalyzer) Hands-on experience with Cisco Routers/Switches (IOS-XE) Deep understanding of VPN, IPSEC, BGP, OSPF, IP SLA, VOIP, QoS Desirable (Bonus Points) Experience in satellite communications , MoD networks , or maritime systems Familiarity with MPLS, multicast, 802.1x , or scripting in Python/Linux Why Apply? Work on nationally More ❯
Employment Type: Permanent
Salary: £50,000
Posted:

Fibre Delivery Supervisor

Surrey, United Kingdom
Attega Group Ltd
problem-solving skills. Desirable Skills & Qualifications: Clear DBS certificate. Proven track record of working in a field-based, fibre installation environment. Experience handling client expectations and achieving KPIs/SLA compliance. Able to deliver technical training and support to engineers and contractors. More ❯
Employment Type: Permanent
Salary: GBP 35,000 - 38,000 Annual
Posted:

Fibre Delivery Supervisor

Godstone, Tyler's Green, Surrey, United Kingdom
Attega Group Ltd
problem-solving skills. Desirable Skills & Qualifications: Clear DBS certificate. Proven track record of working in a field-based, fibre installation environment. Experience handling client expectations and achieving KPIs/SLA compliance. Able to deliver technical training and support to engineers and contractors. More ❯
Employment Type: Permanent
Salary: £35000 - £38000/annum Company Benefits
Posted:

Network Engineer

Redhill, Surrey, England, United Kingdom
Connexa
years' hands-on network design and support experience Strong knowledge of:Fortinet FortiGate (FortiManager, FortiAnalyzer)Cisco Routers and Switches (29xx, 83xx, 4xxx, IOS-XE)IPSEC, VPN, BGP, OSPF, IP SLA, VOIP QoSCertification such as FCSS/FCP and/or CCNA/CCNP or equivalentConfident communicator with excellent customer support skillsA can-do attitude, proactive approach and high attention to More ❯
Employment Type: Full-Time
Salary: £45,000 - £55,000 per annum
Posted:

Marine Service Manager

Redhill, Surrey, South East, United Kingdom
Omega Resource Group
and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities – Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial More ❯
Employment Type: Permanent
Posted:

Audio Visual Field Service Engineer

Egham, Surrey, England, United Kingdom
proAV Ltd
responsibility formaintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Network Engineer

Redhill, Surrey, South East, United Kingdom
Hybrid / WFH Options
Searchability (UK) Ltd
CCNP, or equivalent (e.g., FCSS/FCP) * Hands-on experience with: - Fortinet FortiGate Firewalls (FortiManager, FortiAnalyzer) - Cisco Routers (29xx, 83xx, 4xxx, IOS-XE) - Cisco Switches (29xx, 93xx) - VPN, IP SLA, BGP, OSPF, IPSEC, VOIP QoS * Strong troubleshooting and documentation skills * Excellent customer support and communication abilities * Organised, proactive, and solution-focused attitude What would be desirable? * Experience with MPLS, 802.1x More ❯
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

IT Coordinator - Super Organised! - Hybrid, £40k

Reigate, Surrey, South East, United Kingdom
Hybrid / WFH Options
Langley James Limited
abilities: You can juggle multiple priorities with ease. Highly desirable skills that will set you apart: IT Operational Support Project & Risk Management Reporting and analytics (including Pivot Tables) KPI & SLA Administration IT Governance & Compliance IT Security If you're looking for a role where your organisational prowess genuinely makes a difference, we'd love to hear from you. More ❯
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

Field Service Specialist

Camberley, Surrey, United Kingdom
Hybrid / WFH Options
Jenoptik AG
they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress. Ensure that assets are registered on the system and that asset status is correctly reported within the service management system. Ensure … that faults are correctly recorded against assets. Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR's) are completed within service management system. Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik. Compliance with company policies and procedures and follow More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
SLA
Surrey
25th Percentile
£23,500
Median
£31,000
75th Percentile
£36,500
90th Percentile
£36,750