5 of 5 SLA Jobs in Surrey

advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing. Key responsibilities include: Resolving and owning ...

Cisco routers and switches Fortinet Fortigate firewalls (FortiManager/FortiAnalyzer) WAN, LAN, VPN and satellite network environments BGP, OSPF, IPSEC, QoS and IP SLA VoIP networking environments Linux-based systems Additional technologies that may be encountered include MPLS, 802.1x, multicast, containerisation and automation tools. What We ́ll Expect: Experience designing ...

role, you will report into the Head of Department, overseeing the flow of equipment both inbound and outbound, managing a small team to agreed SLA's, equipment logistics, report damages, supervise the build/derigging of equipment and departmental distribution and making sure the area has sufficient space and manpower. ...

range of technologies, including: Fortinet Fortigate (FortiManager/FortiAnalyzer) Cisco routers (29xx, 83xx, 4xxx – IOS-XE) Cisco switches (29xx, 93xx) Linux, crypto, VPN, IP SLA, BGP, OSPF, IPSEC, VOIP QoS Cross-team & Customer Support Analysing logs to identify trends and propose improvements. Supporting both internal colleagues and external customers. Producing … SLA reports and making recommendations based on performance insights. Acting as an escalation point for complex network support issues. Participating in a weekend/out-of-hours emergency support rota. What we’re looking for Essential Skills & Experience Minimum FCSS/FCP and/or CCNA/CCNP or equivalent. ...

Our client based in Sunbury is looking for Customer Care support for their Helpdesk department Key Responsibilities/Account Abilities: To ensure our Customer Care function provides world class service to all customers and act ...