6 of 6 SLA Jobs in Surrey

with detailed documentation of actions taken. Maintain clear communication with users throughout the ticket lifecycle to manage expectations. Monitor ticket queues to ensure timely SLA compliance and follow-ups. Identify recurring issues and suggest process or training improvements. ITIL & Best Practice Adherence Work within ITIL-aligned processes for Incident, Request ...

house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play ...

technical issues efficiently Support and administer MS SQL databases and C# .NET applications Work with incident ticketing systems and knowledge base platforms to meet SLA targets Collaborate with development, infrastructure, and business teams Ensure adherence to IT security principles and best practices Essential Skills & Experience Bachelor’s degree in Information ...

MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse ...

phone, email and service desk tools Log, investigate and resolve issues at first point of contact where possible Escalate incidents effectively while meeting SLA targets Support day-to-day IT admin, documentation and service improvements What we’re looking for Excellent communication skills and a confident, customer-focused approach Comfortable ...

Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Tier 1 and Tier 2 supermarkets within the UK SLA driven Support into Retail outlets IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs Project work including retail weighing scales, Scanners … ensure that you can achieve first time fix resolutions in most site visits Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high Always representing the company to the highest possible standards by taking pride ...