an exciting opportunity you will ideally need to have the following: Minimum 4 years previous experience in a similar role as a 2nd/3rd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V More ❯
installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to ServiceLevelAgreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯
Epsom, Great Burgh, Surrey, United Kingdom Hybrid / WFH Options
Dynamite Recruitment
installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to ServiceLevelAgreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯
Woking, Surrey, England, United Kingdom Hybrid / WFH Options
Michael Page Finance
Technical Support: Offer first and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and ServiceLevel Agreements (SLA) for business & IT stakeholders, Provide the same for IBM Cloud Planning Analytics & Consolidation · Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure More ❯
by email, remote session and onsite as required Working with the company’s internal systems, you will log and update all support tickets in a timely manner, ensuring all SLA’s are met The IT Support engineer will respond to reactive needs however, being proactive will be a key skill needed You will work on the setup/repair of More ❯
Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of More ❯
Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of More ❯
Lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions and achieve customer specific ServiceLevel Agreements (SLA’s) and meet Key Performance Indicators (KPI's) Understand and proactively operate the “Escalations Procedure” Meet the Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre More ❯
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Opus Business Systems Ltd/T.A.Opus Telecom
service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets • Competency on all supplier portals and communication processes • Ad hoc cover for accepting orders/deliveries, dealing with post • Ad hoc cover More ❯
Egham, England, United Kingdom Hybrid / WFH Options
CHG-MERIDIAN
standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. More ❯
Horley, Surrey, England, United Kingdom Hybrid / WFH Options
YourRecruit
enquiries. Accurately input and process orders in the CRM, billing, and management systems. Generate and manage maintenance agreements and contract variations. Respond to and process orders and queries within SLA timeframes. Maintain and update customer data, contracts, and system information. Identify and resolve or escalate order data discrepancies. Create and manage reporting in Excel (portfolios, stats, etc.). Maintain sales More ❯
Help Desk/Service Desk Support - Office365, TCP, AD, SLAs New Permanent opportunity for someone with 1st/2nd/3rd line support experience to join our clients Service Desk Team based in Surrey. Experience of support across an IT More ❯
in alignment with business goals. 🔹 Lead and mentor delivery managers, consultants, developers, and PMs across multiple concurrent client projects. 🔹 Ensure on-time, high-quality project execution that meets budgetary, SLA, and client satisfaction benchmarks. 🔹 Build scalable delivery frameworks and best practices to support expansion and future growth. 🔹 Work closely with finance and commercial leadership to manage budgets, resource allocation, and More ❯
for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. More ❯
Weybridge, Surrey, South East, United Kingdom Hybrid / WFH Options
Saputo Dairy UK
upgrades of new systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access More ❯
the below responsibilities: Answering the helpdesk phone line & helpdesk ticketing system: Answering general queries. Investigating issues and resolving them where possible. Ensuring that all queries are responded to within SLA timeframes. Logging bugs and communicating them to the development team for resolution. Basic account management such as the registration/cancellation of software licenses, assistance adjusting settings, and providing training. More ❯
projects Key Skills & Experience Strong knowledge of Fortinet (FortiGate, FortiManager, FortiAnalyzer) Hands-on experience with Cisco Routers/Switches (IOS-XE) Deep understanding of VPN, IPSEC, BGP, OSPF, IP SLA, VOIP, QoS Desirable (Bonus Points) Experience in satellite communications , MoD networks , or maritime systems Familiarity with MPLS, multicast, 802.1x , or scripting in Python/Linux Why Apply? Work on nationally More ❯
problem-solving skills. Desirable Skills & Qualifications: Clear DBS certificate. Proven track record of working in a field-based, fibre installation environment. Experience handling client expectations and achieving KPIs/SLA compliance. Able to deliver technical training and support to engineers and contractors. More ❯
problem-solving skills. Desirable Skills & Qualifications: Clear DBS certificate. Proven track record of working in a field-based, fibre installation environment. Experience handling client expectations and achieving KPIs/SLA compliance. Able to deliver technical training and support to engineers and contractors. More ❯
years' hands-on network design and support experience Strong knowledge of:Fortinet FortiGate (FortiManager, FortiAnalyzer)Cisco Routers and Switches (29xx, 83xx, 4xxx, IOS-XE)IPSEC, VPN, BGP, OSPF, IP SLA, VOIP QoSCertification such as FCSS/FCP and/or CCNA/CCNP or equivalentConfident communicator with excellent customer support skillsA can-do attitude, proactive approach and high attention to More ❯
and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities – Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial More ❯
responsibility formaintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution More ❯
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Langley James Limited
abilities: You can juggle multiple priorities with ease. Highly desirable skills that will set you apart: IT Operational Support Project & Risk Management Reporting and analytics (including Pivot Tables) KPI & SLA Administration IT Governance & Compliance IT Security If you're looking for a role where your organisational prowess genuinely makes a difference, we'd love to hear from you. More ❯
Camberley, Surrey, United Kingdom Hybrid / WFH Options
Jenoptik AG
they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed ServiceLevelAgreement (SLA) and that the customer is regularly updated regarding progress. Ensure that assets are registered on the system and that asset status is correctly reported within the service management system. Ensure … that faults are correctly recorded against assets. Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR's) are completed within service management system. Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik. Compliance with company policies and procedures and follow More ❯