1 to 25 of 45 Customer Experience Jobs in the Thames Valley

Customer Experience Specialist Up to 30,000 plus excellent benefits Milton Keynes, office based. Do you have experience working within the IT industry or a desire to work within it? Are you passionate about delivering exceptional customer service? IT industry experience isn't essential … client-facing reports relating to service and present them to senior management. Provide internal reports on client satisfaction. What are we looking for? Experience in a Customer Service based role. A desire to work in the IT/Cloud industry. Ability to interact confidently with clients, both written ...

Customer Experience Specialist Up to £30,000 plus excellent benefits Milton Keynes, office based. Do you have experience working within the IT industry or a desire to work within it? Are you passionate about delivering exceptional customer service? IT industry experience isn't essential … client-facing reports relating to service and present them to senior management. Provide internal reports on client satisfaction. What are we looking for? Experience in a Customer Service based role. A desire to work in the IT/Cloud industry. Ability to interact confidently with clients, both written ...

Customer Experience Specialist Up to £30,000 plus excellent benefits Milton Keynes, office based. Do you have experience working within the IT industry or do you have a desire to work within it? IT industry experience isn’t essential; if you are great with people, able … client-facing reports relating to service and present them to senior management. Provide internal reports on client satisfaction. What are we looking for? Experience in a Customer Service based role. A desire to work in the IT/Cloud industry. Ability to interact confidently with clients, both written ...

Head of Customer Support A high growth SaaS business is looking for a Head of Customer Support to lead the next stage of its global support evolution. The successful candidate will be an experienced support leader with a strong grasp of enterprise SaaS delivery, hands-on operational excellence … detail, guide best practice, and set the tone for service quality. The Role You will own the full support operation across multiple regions and customer segments. Working closely with Professional Services, Engineering, Product and Customer Success, you will ensure that customers receive the right help at the right ...

excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards … level management, including SLA/SLO definition, monitoring, and reporting to stakeholders Operational risk management across all managed services to protect business operations and customer experience Driving operational excellence through standardised processes, automation, and continuous improvement initiatives Service portfolio management, including service ownership, lifecycle management, and dependency mapping ...

Member Experience Manager Department: Creative (Marketing) Location: Motorsport UK, Bicester Motion Hours of Work: Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – Fri. 4 days on site, 1 remote. Line Manager: Director of Marketing Grade: D Salary … clear ambition: to help more people enjoy motorsport, more often. This direction is guiding how we modernise the sport, strengthen our member experience and open more accessible pathways into motorsport. Data, insight and evidence-based decision-making is central to how we shape that future and this role will ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies … financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. ...

finance operations, spanning Accounts Payable, Accounts Receivable, Credit Control and Billing Operations. This is a high-impact leadership role, responsible for driving operational excellence, customer experience, cash performance and transformation across a large, multi-site team. Youll also play a key role in integrating newly acquired businesses … embedding automation and AI into core finance processes. What youll be responsible for Leading large transactional finance teams across multiple locations Improving customer ordering, invoicing and payment journeys Driving effective credit control and cash collection performance Owning transactional finance integration for acquisitions Partnering on finance systems transformation initiatives Implementing ...

seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support. Key Responsibilities Make … purchased materials, parts, or products Build strong relationships across multiple departments including engineering, design, procurement, and technical teams Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support Utilise CRM, SAS, marketing, and logistics systems to support the sales team ...

seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support. Key Responsibilities Make … purchased materials, parts, or products Build strong relationships across multiple departments including engineering, design, procurement, and technical teams Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support Utilise CRM, SAS, marketing, and logistics systems to support the sales team ...

Commission Heathrow Approach/Slough, UK (On-site) Permanent full time Why this role is exciting We have a fantastic opportunity for an enthusiastic Customer Renewals Associate to join our Accountancy team in Slough. Youll play an essential role in supporting our existing customers, ensuring they feel valued, informed … someone early in their career who enjoys problem-solving, communicating with customers, and building strong relationships. Youll be at the heart of the customer experience making sure clients stay with IRIS, understand the value of our software, and receive the high-quality service were known for. Youll also ...

Milton Keynes office, UK based Salary: £85,000 - £120,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering … people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies … financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. ...

third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware … support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies … financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Celestras IT Systems Manager, you will take ownership of the companys … staff with software-related issues, collaborating with the wider IT support function. Manage budgets for software initiatives and licensing costs. What Youll Bring Extensive experience with business software, digital platforms, and systems integration. Strong understanding of IT infrastructure as it relates to supporting software applications. Proven project management experience ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an Installations Manager, you will be responsible for managing a small … resource forecasting to ensure field teams are deployed effectively and helping to drive cost efficiencies while maintaining strong service standards. What Youll Bring Industry Experience: Background in IT installations, retail, hospitality, or a similar fast-paced environment. Technical Knowledge: Experience with EPoS installations, networking, cabling, or IT hardware ...

next-generation conversational agents used by major global brands. Their platform powers intelligent, human-like interactions across chat, email and voice, resolving millions of customer queries in real time and at enterprise scale. You would join a high-impact engineering team responsible for deploying production-grade AI agents that … core of the product. These agents handle complex, multi-step customer journeys, work alongside human support teams, and directly influence customer experience, retention and revenue. This environment suits engineers who enjoy working end-to-end across the stack, quickly iterating with customers, and tackling deep technical challenges ...

delivery-only role. You will act as a true business partner, shaping a technology vision that accelerates revenue growth, strengthens pipeline velocity, enhances customer experience, and unlocks measurable commercial value. What you will lead Own the technology strategy and roadmap for Commercial & Marketing — including Salesforce (Sales, Marketing, Revenue … Cloud) and Martech platforms Translate commercial goals into prioritised technology investments that deliver business outcomes Shape digital experience and capability evolution, not just project delivery Influence senior leadership and guide value-led decision-making Lead internal teams and partner ecosystems to deliver a best-in-class commercial tech landscape ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an HR Advisor, you will act as a key support … training sessions for both new starters and existing employees to support their development. Develop and maintain learning materials and training records. What Youll Bring Experience in an HR Advisor or HR Officer role, with hands-on experience in employee relations and payroll support. Strong knowledge of UK employment ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Account Manager at Celestra, you will lead the successful delivery … Youll Bring Experienced Project Manager: A proven track record of successfully managing complex projects, particularly in the hospitality and retail sectors. You will have experience in leading cross-functional teams, managing resources, and ensuring project success. Strong Relationship Builder: You excel in building and maintaining long-term client relationships ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers … 00am9:00pm. Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return. Occasional overtime may be required. What Youll Do: Customer Service: You'll deliver high-quality support, responding promptly to queries and escalating issues when needed. Service Request Management: Log, track, and update ...

role in shaping technical strategy, leading high-performing engineering teams, and ensuring that technology solutions align with business goals across underwriting, sales, operations, and customer experience. Key Responsibilities Lead, mentor, and develop engineering teams across Salesforce and core platform engineering Own the delivery, optimisation, and governance of Salesforce solutions … supporting sales, distribution, and customer operations Oversee the wider engineering ecosystem, including services and infrastructure across GCP and Microsoft platforms (e.g. Azure, M365, .NET) Partner closely with senior stakeholders across the business to translate strategic objectives into technical roadmap Ensure engineering best practices across architecture, security, scalability, and performance ...

transformation and productivity programmes across complex environments Driving innovation through cloud, automation, AI, data platforms, Salesforce and M365 Partnering with senior leaders to improve customer experience and operational efficiency Embedding strong, flexible project governance and a culture of continuous improvement Identifying and assessing emerging technologies and their business … strategic, collaborative digital leader with the ability to operate at pace and influence at the most senior levels. You will bring: Extensive experience leading digital transformation and complex change programmes at scale A strong track record of delivering institution-wide productivity and modernisation initiatives Broad, current knowledge of technology ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...