1 to 25 of 63 Customer Experience Jobs in the Thames Valley

contract, inside IR35. Role Purpose Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business units. Key Responsibilities End-to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and … streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery, ensuring alignment to both field operations and customer engagement strategies. Facilitate adoption of OFS and … CX functionality, driving business process improvements and ensuring business readiness for both operational and customer-facing teams. Ensure adherence to agreed project delivery methodologies, governance, and reporting standards, supporting seamless integration of OFS and CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer experience. Support the realisation of business case More ❯

An exciting opportunity for someone who is passionate about user experience and design. Our client is offering an outstanding opportunity for a CX and UX Architect to join their growing digital team to help deliver their design process for change and support new customer focussed initiatives. As a CX and UX Architect you will be responsible for analysing … Friday, based in Buckinghamshire and is 4 days WFH and 1 day in the office per week. The salary for this role is up to £42.000. Main Responsibilities for CX and UX Architect role: Responsible for supporting the Head of Digital and UX Manager in the development and delivery of client experience and customer-led changes to products … business. Accountable for delivering uplift in current benchmark customer experience and digital engagement metrics against industry standards and competitors. Responsible for identifying areas for improvement, providing expert CX insights, change recommendations, and innovation opportunities for projects and improvement initiatives. Create and maintain customer experience documentation to support delivery of the change process. Collaborate with colleagues and More ❯

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is … Assessment Service Consultant will have an operational relationship with their customers and manage the reports and operational service for them, even though the commercial aspects are owned by the Customer Relationship Manager. Similarly, the Assessment Service Consultant will need to ensure all supplier tasks are completed in accordance with agreed service levels and timescales and when appropriate escalating to More ❯

ServiceNow Developer Location: UK-Based Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: 60,000 - 70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic … and fast-growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI … and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience More ❯

ServiceNow Developer Location: UK-Based | Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: £60,000 - £70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic … and fast-growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI … and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience More ❯

lead a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will establish and manage a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to … out Training and educating users on the new systems and processes Maintaining compliance with relevant regulations, standards, and best practices. Collaborate, identify and share trends to continuously improve the customer experience Proactively contribute to the continuous improvement and transformation of processes. Coaching, mentoring, and supporting team members to develop their skills and growth Provide regular feedback, conducting performance … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Attention to detail through accurately recording information, document resolutions, and track progress. Analytical skills with More ❯

lead a team in a controlled ‘laboratory’ environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will establish and manage a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to … out Training and educating users on the new systems and processes Maintaining compliance with relevant regulations, standards, and best practices. Collaborate, identify and share trends to continuously improve the customer experience Proactively contribute to the continuous improvement and transformation of processes. Coaching, mentoring, and supporting team members to develop their skills and growth Provide regular feedback, conducting performance … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Attention to detail through accurately recording information, document resolutions, and track progress. Analytical skills with More ❯

Our client, a leading Telco firm, is looking for an experienced Change Project Manager to join them on a Customer Service (CX) Transformation programme. You’ll bring proven re-engineering experience with Contact Centres - ideally gained within the telecoms industry - running customer-focused change and driving transformation initiatives. You will be a qualified Prince 2 practitioner, and … plans to share with stakeholders Essential Experience: Demonstrable project management experience in change and transformation in contact centres, with a strong exposure to Customer Experience (CX) and ideally in telecoms Strong track record of managing projects end-to-end, including planning, delivery, and benefits realisation Expertise in process re-engineering and delivering improvements across business operations More ❯

Customer Success ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications … all sizes. Together, we make the impossible possible, and we are confident in our ability to lead the way in shaping the future of cloud computing. Job Description: The Customer Success Architect position is a technical champion within the Customer Success Team, who drives the adoption of OpsRamp products and best practices with our customers. As a Customer … of a group of our Enterprise/GSI/OEM clients - owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio. This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and More ❯

Customer Service/Credit Control Coordinator Location: Bicester Salary: Competitive Vacancy Type: Full Time, Permanent Our client is part of a Global Group and is responsible for sales in the UK and Ireland. The business is concerned with the sale and distribution of specialist coatings, typically applied to joinery, metal and plastics, and operates from sites in Bicester (Oxfordshire … of coatings, of which the majority are water based. The main administration centre for the UK and Ireland business is in Bicester, with a team of people responsible for customer support, production picking, warehouse, logistics, sales administration and finance functions. The Role The Customer Service Coordinator is a role within the Customer Service team, with enhanced focus … on their customer account management. This position ensures the delivery of a responsive and professional customer experience, including customer related finance administrative duties, ensuring all business-critical duties are completed accurately & on time. Key Responsibilities Customer Service Ensure accurate and efficient processing of customer orders within internal systems to support operational decision-making. Build More ❯

alignment with your Team Lead and your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Positively impact product quality, customer experience, and maintainability, and take on projects that improve team processes and solutions. Contribute to hiring … team, and mentoring and developing new team members. What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 2+ years of professional experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 4+ years of professional experience is acceptable Extensive hands-on experience of optimisation … based trajectory planning Experience with sampling-based trajectory planning approaches Experience with trajectory planning problem formulation and problem transcription Modern C++ algorithm development and deployment, ideally in a production environment (including STL and common testing frameworks) Extra kudos: Experience with technical and people leadership/management experience Dynamic Programming experience Knowledge of model Predictive Control More ❯

in a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will contribute toward a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to identify … practices. Contribute toward the creation of guidelines and documentation for future model office setups and implementations. Stakeholder Management Working collaboratively with stakeholders, identifying trends to help continuously improve IMServ customer experience Working with internal stakeholders where appropriate to understand and address their needs. Working with other teams to create and execute a cohesive, efficient, and customer-focussed … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Ability to manage multiple tasks, prioritize workload, and meet deadlines. Attention to detail through accurately More ❯

to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise. Key responsibilities: Support the development and delivery of customer-led improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … the development of business cases and commercial models. Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and More ❯

to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise. Key responsibilities: Support the development and delivery of customer-led improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … the development of business cases and commercial models. Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and More ❯

THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN! We’re looking for a proactive, detail-oriented Operations Administrator to support the delivery of a high-quality customer experience across our Digital and Telephony teams. You’ll play a key role in keeping daily operations running smoothly, owning key admin processes, maintaining accurate records, and supporting … and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at www.snapfinance.co.uk. Reporting to: Customer Experience & Outcomes Manager Location: Crownhill, Milton Keynes/Hybrid Working (3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … include: Provide administrative support to the Customer Service and Collections teams, including managing correspondence and updating customer records. Monitor and respond to shared inboxes and internal queries in a timely and professional manner (basic amendments: change of address, payment dates etc). Assist with the processing and allocation of payments, refunds, and direct debits. Maintain accurate customer More ❯

their global business transformation initiatives. What You'll Do: Lead end-to-end transformation programmes that reshape how we operate and serve customers Drive digital transformation strategies across operations, customer experience, and technology platforms Champion customer-centric initiatives that deliver seamless, digitally-enabled experiences Partner with global executive teams to execute high-impact change initiatives Establish governance … 12+ years leading complex business transformation in service industries Proven track record with enterprise-wide digital initiatives and technology rollouts Data science/tech build background with hands-on experience in technology implementation Strong strategic thinking with expertise in customer experience and process reengineering Exceptional leadership and cross-cultural communication skills Proficiency in data analytics, CRM systems … and change management frameworks Bachelor's degree (MBA preferred) Bonus Points For: Experience in matrixed, global organisations Knowledge of subscription models Passion for using technology to solve complex business challenges This role offers the opportunity to lead meaningful change while working with cutting-edge technologies and diverse global teams. Apply now More ❯

Our Customer Services team is evolving as we start to transform our processes and technology. We aim to deliver a zero-touch customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering and enabling … them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role, our Head Office is in Abingdon, Oxon Key Accountability & Responsibilities Manage daily workload across the teams and shift rota to ensure effective cover during core UK hours Analyse and develop shift patterns ensuring we are staffed appropriately … support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and that systems and tools are used effectively First line escalation for customer dissatisfaction and ownership of customer complaints at all levels Oversee induction of new starters in the team, including onboarding and training Monitor and where appropriate address quality issues More ❯

Hybrid - 3 Days in Oxfordshire A rapidly scaling e-commerce and logistics company is looking for a Data Insights Analyst to help shape the future of its customer experience and commercial strategy. With sustainability and tech innovation at its core, the business operates multiple online brands and is one of the largest third-party sellers on global marketplaces. … The Role: This is a high-impact, hands-on analytics role focused on driving smarter decision-making across marketing, product, and customer experience teams. You'll work closely with stakeholders to uncover behavioural trends, improve digital performance, and develop data-led strategies that support business growth. Key Responsibilities: Analyse customer journeys, engagement patterns, and conversion funnels to … engines Optimise paid traffic performance across channels like Google Ads and Shopping Deliver insights that enhance retention, loyalty, and repeat purchase behaviour Perform deep-dive analysis using large datasets (customer, product, marketing, transactional) Contribute to the creation of a Single Customer View across brands Collaborate with tech teams to ensure clean data pipelines and reliable tracking Present findings More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to ensure good quality ticket management … belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Experience of working with and influencing various levels of management, building relationships and influencing across teams and a wider community of other leaders and managers. A clear communicator. Ability to … lead, make decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through key operating elements of people, process and technology. More ❯

Role Overview: We are seeking a highly motivated and experienced E-Commerce Manager to help drive our digital strategy, manage our e-commerce platform, and enhance our online customer experience. This role will involve overseeing the day-to-day management of our e-commerce site, executing digital marketing campaigns, and leveraging data-driven insights to boost online sales. The … Manage the day-to-day operations of our e-commerce platform, ensuring a seamless, user-friendly experience. Develop and execute e-commerce strategies to drive revenue growth and enhance customer engagement. Oversee the e-commerce element of the website using WordPress, WooCommerce and Zoho, ensuring accurate and up-to-date product information and optimisation for SEO. Analyse website performance … backup power solutions and power management to represent our products and communicate value to customers effectively. Monitor and report on e-commerce performance metrics, such as sales, conversion rates, customer acquisition costs, and return on investment. Ensure compliance with industry standards and best practices in data privacy, online security, and accessibility. Candidate Profile: The ideal candidate will have: Experience More ❯

level. Role Overview: We are seeking a highly motivated and experienced E-Commerce Manager to help drive our digital strategy, manage our e-commerce platform, and enhance our online customer experience. This role will involve overseeing the day-to-day management of our e-commerce site, executing digital marketing campaigns, and leveraging data-driven insights to boost online sales. … Manage the day-to-day operations of our e-commerce platform, ensuring a seamless, user-friendly experience. Develop and execute e-commerce strategies to drive revenue growth and enhance customer engagement. Oversee the e-commerce element of the website using WordPress, WooCommerce and Zoho, ensuring accurate and up-to-date product information and optimisation for SEO. Analyse website performance … backup power solutions and power management to represent our products and communicate value to customers effectively. Monitor and report on e-commerce performance metrics, such as sales, conversion rates, customer acquisition costs, and return on investment. Ensure compliance with industry standards and best practices in data privacy, online security, and accessibility. Candidate Profile: The ideal candidate will have: Experience More ❯

way communication between affiliates and global teams. Monitor campaign execution and digital maturity to drive continuous improvement. I nterested? For this role we're looking for the following education, experience and skills Minimum Experience/Skills Required: 10-15+ years of experience in omnichannel marketing, digital health, or commercial roles with demonstrated success in multinational or … regional roles Fluency in English is required Bachelor's Degree Preferred Experience/Skills Master's Degree/Other Advanced Degree Skilled at adapting global strategies to local healthcare, regulatory, and go-to-market contexts Strong understanding of customer experience in complex healthcare environments Experience supporting both mature and emerging markets with tailored guidance Proven collaborator … organizations High cultural sensitivity and adaptability across geographies and commercial models Familiarity with HCP channel preferences across European countries Understanding of regional data privacy and compliance frameworks (e.g., GDPR) Experience navigating complex healthcare ecosystems and access dynamics Fluency in other languages are highly desirable (French, German, Italian, Spanish) Are you ready to 'go beyond' to create value and make More ❯

two-way communication between affiliates and global teams. Monitor campaign execution and digital maturity to drive continuous improvement. Interested? For this role we're looking for the following education, experience and skills Minimum Experience/Skills Required: 10-15+ years of experience in omnichannel marketing, digital health, or commercial roles with demonstrated success in multinational or … regional roles Fluency in English is required Bachelor's Degree Preferred Experience/Skills Master's Degree/Other Advanced Degree Skilled at adapting global strategies to local healthcare, regulatory, and go-to-market contexts Strong understanding of customer experience in complex healthcare environments Experience supporting both mature and emerging markets with tailored guidance Proven collaborator … organizations High cultural sensitivity and adaptability across geographies and commercial models Familiarity with HCP channel preferences across Intercontintal countries Understanding of regional data privacy and compliance frameworks (e.g., GDPR) Experience navigating complex healthcare ecosystems and access dynamics Fluency in other languages are highly desirable (Spanish, Portuguese, Japanese or Mandarin) Are you ready to 'go beyond' to create value and More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯