101 to 125 of 171 Customer Experience Jobs in the Thames Valley

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

innovative, and thrive at all points in their careers. Responsibilities Own and grow a portfolio of accounts across the South West UK, developing strategic customer relationships to drive long-term business growth. Identify and win new business opportunities while expanding existing accounts through consultative, value-based selling. Achieve … pipeline of opportunities across the territory. Partner with Application Engineers, Product Specialists, and Channel Partners to deliver tailored test and measurement solutions that meet customer needs. Engage with customers across key technology markets, including AI, 5G/6G, aerospace & defence, semiconductor, electronics, and advanced manufacturing. Develop and execute territory ...

opportunities, maximise value, and achieve their business goals whilst contributing to the growth of Ingram Micro's Cyber Security business. If you're ambitious, customer-focused, and motivated by delivering results, we'd love to hear from you. Core Responsibilities Build and develop strong relationships across an assigned partner … with vendors and internal teams to create mutually beneficial business outcomes. Develop account plans and identify new opportunities to increase revenue and profitability. Lead customer engagements, presentations, and business reviews. Support the achievement of revenue, margin, and partner growth objectives. Deliver an exceptional customer experience at every ...

enjoy uncovering opportunities, growing customer accounts and delivering genuine value through consultative sales? Are you looking to join a growing IT MSP where you'll have the autonomy to shape client relationships, influence commercial growth and make a real impact? If so, we'd love to hear from you. … privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service. With more than 15 years' experience and partnerships with Microsoft, Barracuda, KnowBe4, Exclaimer and Webroot, we've built a reputation for professionalism, technical excellence ...

doing so enhancing brand awareness and building a predictable sustainable pipeline of sales opportunities, from both outbound and inbound campaign activity, to drive customer acquisition. The role will be hybrid, working from the Comms365 office, home working and where required attending events. Basic Functions Develop and implement the marketing … company objectives Lead brand positioning, messaging, and go-to-market plans Oversee digital marketing, content, demand generation, PR, events, and campaigns Analyse market trends, customer insights, and competitive landscape Manage marketing budgets, forecasts, and ROI reporting Lead, mentor, and grow a high-performing marketing team Oversee agency, vendor ...

ensures acquisition activities are delivered to time, cost, and quality while supporting shareholder and business objectives. Why this role matters; Maintaining network coverage and customer experience depends on acquiring and retaining the right sites at the right time. This role ensures acquisition activities are effectively managed, risks … acquisition processes, reporting, and delivery practices Promote collaboration across suppliers, shareholders, and internal teams to achieve successful outcomes Who we’re looking for; Experience delivering complex programmes or projects across multiple stakeholders and suppliers Proven ability to deliver within structured governance and control frameworks Strong understanding of acquisition, planning ...

events and executive engagement programmes, including planning, audience selection, invitation strategy, registration, on-site execution, post-event follow-up and ROI measurement to strengthen customer relationships and accelerate pipeline. Act as the trusted marketing partner for Sales, Client Directors, Product Marketing, Digital Marketing and regional teams to ensure marketing … tools to improve planning, execution, reporting and productivity. Measure success through pipeline contribution, account engagement, opportunity acceleration and marketing influence on commercial outcomes. Required Experience & Skills 2-4+ years' experience in B2B marketing, ideally within enterprise SaaS, technology or another complex B2B environment. Previous experience ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … eGain, we've spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth. The OpportunityYou'll be the strategic advisor our Global 2000 clients ...

clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. The Role The Talent Specialist will be pro-active, and people oriented. They will work … within the HR team to manage the full recruitment lifecycle, building strong relationships with key stakeholders across the business to ensure a positive candidate experience whilst supporting the business growth and strategy. The hours of work are full time, Monday Friday 8:30 17:30. Duties will include ...

improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services … proven track record in team leadership. Stellar customer handling and escalation management skills. The ability to communicate technical information with clarity to diverse audiences, including senior stakeholders. A knack for prioritising tasks and delivering under pressure with strict deadlines. Technical know-how in IT systems, networks, databases, Microsoft, VMWare ...

would hosting a room of Red Team members; from talking business benefits to bits and bytes. The successful DSA drives a superior customer experience by delivering technology solutions tailored to customer needs and is able to exceed their assigned quota. What you'll doArticulate the value … hygiene Conduct online webinars or in-person presentations to generate qualified leads Travel as needed We're looking for someone withSignificant enterprise software sales experience, generating and closing large & complex software transactions with the biggest customers in the region A strong team mentality - selling is a team sport ...

Turbomachinery commercial operations. Based in Slough, this unique hybrid role combines digital innovation with commercial ownership, creating a seamless "single source of truth" from customer enquiry through to order fulfilment. Working closely with Sales, Engineering and Operations teams, you will leverage data analytics, automation and process optimisation to enhance … customer experience, improve decision‐making and drive profitable growth across our Dry Gas Seals product and service portfolio. This is an exciting opportunity for someone who thrives on continuous improvement, enjoys turning data into actionable insights and wants to make a measurable impact on business performance. Responsibilities: Digital ...

opportunities, maximise value, and achieve their business goals whilst contributing to the growth of Ingram Micro's Cyber Security business. If you're ambitious, customer-focused, and motivated by delivering results, we'd love to hear from you. Core ResponsibilitiesBuild and develop strong relationships across an assigned partner base. … with vendors and internal teams to create mutually beneficial business outcomes. Develop account plans and identify new opportunities to increase revenue and profitability. Lead customer engagements, presentations, and business reviews. Support the achievement of revenue, margin, and partner growth objectives. Deliver an exceptional customer experience at every ...

company to identify and mitigate potential gaps within processes and cycles Document and monitor requirements needed to institute proposed updates in relation to customer experience Work alongside sales teams to successfully monitor progress and implementation of initiatives Account for possible project challenges or constraints and proactively seek … presenter The role will be based at our Reading location and is an in-office position. REQUIRED QUALIFICATIONS Minimum of five years of professional experience in IT solutions Experience within cybersecurity industry, preferred Understanding of best practices regarding system security measures Advanced understanding of business analysis techniques ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. … Reporting Risk & Dependency Management Outcome Tracking Stakeholder Engagement Architecture Practice Enablement We'd love you to have: Significant Programme, Portfolio or Transformation Management experience. Experience coordinating complex change initiatives. Strong stakeholder management and influencing skills. Exceptional organisational and planning capabilities. Experience creating executive-level reporting and communications. Ability ...

Turbomachinery Commercial operations by establishing a single thread of truth from enquiry to order, leveraging data and digital tools to optimise decision-making, enhance customer experience via automated cross departmental collaboration, and deliver improved commercial performance in Dry Gas Seals. Commercial Responsibilities Own and deliver timely, accurate quotations … process purchase orders, ensuring alignment with quoted scope, pricing, and contractual terms Partner with Sales to develop opportunities, leveraging installed base knowledge and customer insights Additional duties as assigned by the local commercial manager. Digital & Data Responsibilities Lead data governance and quality improvement initiatives for Turbomachinery Commercial datasets Design ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. … Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. Strong stakeholder management and influencing skills. Ability to communicate effectively with both technical and business audiences. Commercial awareness ...

Brief Role Description Employees who manage, look after, and develop financial products. Possible Tasks within this role Qualification requirements Skills Analytical thinking Banking Customer Experience Management Cyber security expertise Decision-making Problem-solving Compliance Management Self-initiative We're driven by difference. With six big brands under … teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do. There's never been a more exciting time to join our industry ...

current and past clients, plus the ability to create similar synergies at new accounts. Essential Duties and Responsibilities: Identify, win and expand enterprise customer accounts across AI training/inference, HPC, data platforms, cloud, IoT and edge. Build multi-threaded relationships and executive sponsorship in large complex customers. Drive … pipeline accurate and current, progress deals with clear next actions, and forecast credibly. Collaborate cross-functionally with commercial, technical and operations teams to ensure customer experience excellence. Qualifications: 5-10+ years in enterprise business development/strategic sales for infrastructure (servers, storage, AI/HPC, cloud/ ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … enterprise knowledge management. You'll work with Fortune 500 companies and government agencies on their most strategic AI initiatives, architecting solutions that power customer service, agent assistance, and field operations at scale. This isn't just implementation work—you're helping shape how the world's largest organizations harness ...

Eagell Group is seeking a Digital Marketing professional to own the online presence and lead the digital strategy across multiple channels, ensuring an exceptional customer experience while strengthening the brand and generating qualified leads. You will plan, implement and report on all digital activity, manage Google ...

shape the MSP service desk. You will lead a team of about 17, based mostly in Maidenhead, guiding people, processes, and customer experience as the business grows toward doubling in size. You will set direction across strategy, performance, automation, and AI, focusing on SLAs, metrics, and continuous improvement. ...

collaborate with Operations, Finance and Marketing to translate business needs into clear data requirements and build data capabilities that enable better decision making and customer experience. The role involves partnering with UK stakeholders, conducting discovery sessions, and delivering data use cases, KPIs and technical specifications in an Agile environment. ...

innovative retailer network structure (e.g. CUPRA Specialist programme), and subsequent performance management as appropriate, ensuring clear alignment with Brand and VWG strategies. Skills & experience you can bring to the role: Strong understanding of business and IT processes including Waterfall and Agile delivery methodologies Understanding of digital technologies … their application can transform customer experience Excellent communication skills and ability to influence and negotiate at senior management level. Ability to quickly develop strong effective relationships with commercial, creative and technical people What can we offer you? Along with a competitive salary,car schemes (including cars for family ...

cross-functionally to align product and engineering goals Handle the critical moments – confidently manage incidents and high-pressure challenges What you’ll bring Strong experience delivering complex software systems at scale Solid understanding of architecture, APIs, and database design Experience with DevOps, CI/CD, testing, and modern … help shape engineering culture You’ll be part of a business that genuinely cares about the people it supports, with a strong focus on customer experience and meaningful impact . You’ll have the autonomy to shape solutions, the platform to influence change, and the opportunity to grow ...