26 to 47 of 47 Customer Experience Jobs in the Thames Valley

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

currently seeking a BA/Customer Journey manager (CJM) to work at a leading client of ours in their front office team This is a fantastic opportunity where you'll play a crucial role in product development by assisting the Product Owner (PO) and the feature teams in understanding … measuring and orchestrating Customer Journeys with a strong focus on technology. Alongside the Engineering teams, the CJM plays a key role in making sense of customer insights and factoring it into prioritisation approaches and design choices. The candidate must have a proven track record within financial markets ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

platforms such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery processes. … Manage multiple projects concurrently and escalate risks when necessary. Professional Services Engineer Requirements: Strong communication skills and ability to run client-facing workshops. Experience deploying IT solutions ( SaaS or on-premise) in customer environments. Solid understanding of IT infrastructure , networking, firewalls, and TCP/IP. Good knowledge ...

safety checks). Mentor and grow the Data Science team, fostering technical excellence, collaboration, and an iterative, prototype-driven culture. Requirements 8+ years of experience designing and deploying applied ML or AI systems into production, with at least 3+ years leading data science teams. Fluent in Python … LangGraph preferred, LangChain or similar also considered). Strong foundation in classical machine learning and applied modeling techniques, including regression, classification, clustering, and practical experience with models used in econometrics or marketing measurement. Experience with agile development methodologies, such as Scrum or Kanban. Preferred Qualifications Experience with ...

platforms such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery processes. … Manage multiple projects concurrently and escalate risks when necessary. Professional Services Engineer – Requirements: Strong communication skills and ability to run client-facing workshops. Experience deploying IT solutions ( SaaS or on-premise) in customer environments. Solid understanding of IT infrastructure , networking, firewalls, and TCP/IP. Good knowledge ...

define, evolve and communicate the existing enterprise data architecture, to democratise safe access to data to help engineering teams create personal, relevant and timely customer experiences. The data architecture will also support colleagues in accessing data, getting insights and providing next best actions for faster and aligned decision making … both tactically and strategically – but always aligned to customer and business outcomes. Key Responsibilities: Enterprise Data Architecture Ownership: Define and maintain the organisation’s data architecture strategy across cloud and on-premises environments. Ensure alignment with business goals, scalability, and futureproofing of data platforms. Cloud and Hybrid Integration Design ...

hold partners to outcomes that align with business needs. technology oversight and delivery: select and implement quality SAAS solutions that power operations, analytics, and customer experience. data & AI: support a growing, highly capable, function in establishing AI, data architecture, engineering and analytics capabilities that deliver value … bring forward practical innovations that strengthen competitive advantage across logistics operations. To be considered for this position you will need to demonstrate: substantial experience in senior technology leadership across large/complex organisations such as logistics, energy, infrastructure, oil & gas etc. proven experience defining and executing enterprise architecture. ...

system automation, identifying inefficiencies, and driving operational excellence. Identify areas for improvement, and develop solutions to optimise payment flows, reduce costs, and enhance the customer experience. What you'll do: Break down large features into smaller, manageable user stories with clear acceptance criteria. Ensure user acceptance by collaborating with … user acceptance testing (UAT) by scenario development, scripting, coordination. Help users understand the new features and identify any remaining issues. What you'll bring: Experience in understanding card payment processes, including transaction lifecycle, authorisation, clearing, settlement, reconciliation and fraud monitoring. Strong communication skills, problem-solving, critical thinking ...

leading retailers. This role plays a pivotal part in designing and delivering innovative, scalable, and resilient solutions that directly enhance customer experience. You will work with modern engineering practices and cutting-edge technologies—including microservices, event-driven architectures, and cloud platforms—to build high-performance systems in a fast … functional teams to deliver high-quality solutions aligned with business objectives. Contribute to best practices in coding, security, and system design. Essential Skills and Experience Strong proficiency in Java and Spring Boot. Hands-on experience with microservices architectures and Kafka. Solid understanding of CI/CD processes ...

thrive – in our offices or yours. Job Summary The Inside Sales Representative is responsible for acquiring IT solutions for small and midsize businesses, addressing customer inquiries, and ensuring exceptional service by identifying and resolving pain points with appropriate solutions. This role involves quoting and processing orders, maintaining product knowledge … tools for effective sales management and communication. The Inside Sales Representative must demonstrate strong communication, problem-solving, and organizational skills to retain and grow customer accounts while embodying SHI Corp Sales values. Role Description Acquire IT solutions for small and midsize businesses, ensuring an exceptional customer experience. Resolve ...

transition from desktop products to our next-generation cloud solutions. As an Implementation Consultant Associate, you’ll play a hands-on role in shaping customer journeys - guiding them through migrations, supporting new implementations, and ensuring they get the best possible experience with IRIS software. This is an excellent … move from IRIS desktop accountancy software to our cloud solutions, supporting them step-by-step through the process. Assist with setting up and preparing customer data so it’s ready for migration. Take part in delivering migration projects, working with more experienced consultants to ensure everything runs smoothly. Provide ...

Near Paddington) Salary Circa £80-100k + Benefits (30 days holiday) Key skills required for the Senior Frontend Developer At least 4+ years' experience in frontend or full-stack web development with a front-end focus Strong hands-on experience with React, TypeScript and Tailwind, and ideally … GraphQL in medium to large-scale codebases Solid understanding of Next.js and modern frontend architectures, and front-end standards and best practices A user-experience-focused mindset with attention to performance and usability Experience in developing web apps for iOS OR Android would also be an advantage Experience ...

Digital Product Manager to design world-class user experiences across our digital products in British Gas, ensuring they meet commercial goals and customer needs. About the role Key accountabilities include: Shape product vision, strategy, and roadmaps for Credit Energy across Core and Partner products. Own and manage product backlogs … prioritising features and guiding delivery squads. Drive development of seamless digital journeys and end-to-end customer experiences. Collaborate with designers, engineers, analysts, and commercial teams. Gather and act on customer and partner feedback to improve NPS. Monitor product performance, manage improvements and bug fixes. Stay informed ...

Contract Hybrid – Oxfordshire A leading biotech/life sciences innovator is looking for a Commercial Operations Specialist to help elevate and streamline its global customer journey—from order capture to fulfilment, support, and renewals. This is a high-impact role for someone who loves fixing broken processes, shaping scalable … systems, and partnering across regions to deliver a seamless customer experience. You'll be at the centre of global commercial operations, driving CRM/ERP improvements and aligning teams across Sales, Customer Care, Technical Services, Operations, and Finance. This role is being offered on a 12 month ...

Marketing Manager you will have the following responsibilities: Develop and refine marketing strategy, brand positioning, and messaging aligned with business goals and customer insights. Monitor market trends, competitor activity, and channel performance to optimise strategy and execution. Plan and oversee company presence at industry events and shows. Lead, mentor … partners, and industry influencers, gathering market and satisfaction insights to inform strategy. Drive innovation by exploring new marketing technologies, identifying growth opportunities, and enhancing customer experience. ***Shortlisting in the New Year*** Profile A successful Marketing Manager should have: Proven experience in a similar marketing role - with a clear ...

data-driven strategies. By combining powerful digital tools with expert consultancy, they enable companies to scale faster, generate more revenue, and deliver exceptional customer experiences. Our client is looking for driven individuals who want to launch a successful career in sales, in a dynamic, innovative environment where ambition … Month awards: Regular recognition for top performers Culture-first environment: Join a team that values transparency, openness, enthusiasm, and fun REQUIREMENTS Proven experience in a B2B sales role is preferred Excellent communication and interpersonal skills Ability to work independently as well as part of a team Technology fluent: Comfortable ...

Record360 Executive team is a high-velocity team of sales professionals focused on delivering best-in-class customer experiences. We focus on delivering solutions to challenges at a level of professionalism unmatched in our industry (and beyond). Key Responsibilities Performance Deliver quality and tailored demonstrations to prospects based … prospect’s challenges, causes and consequences. Understand customer goals, plans, challenges, timelines, budgets, and authority. Create accurate business value alignment between the prospect and Point of Rental Software’s solutions. Close deals. Close Deals. Close Deals. Meet or exceed monthly quotas. Strive to continuously improve and demonstrate a willingness ...

Digital Analytics Specialist to join our dynamic digital marketing analytics team. As the Digital Analytics Specialist, you will be responsible for leveraging Adobe Experience Platform (AEP) and Customer Data Platforms (CDP) to deliver personalized, data-driven customer experiences. The team is at the forefront of digital transformation … responsible for: Managing data ingestion workflows via AEP Data Collection UI/Adobe Launch, mapping data to XDM schemas Building and maintaining Unified Customer Profiles using Identity Service Creating and activating audience segments with AEP Real-time CDP and Segment Builder Enabling cross-channel audience activation by integrating with ...

Dubai. You'll shape the technical direction and bring ambitious AI concepts to life, turning prototypes into scalable, reliable products that power next-generation customer experiences. Working closely with engineers, tech leads, and the CTO, you'll design systems that combine cutting-edge AI, strong infrastructure, and human-centred … design. Experienced Required: AI Engineering Hands-on experience building complex, production-grade LLM-based systems across real-world use cases. Advanced prompt engineering skills, with a strong intuition for how models interpret, prioritise, and follow instructions in multi-step and long-context workflows. Deep understanding of LLM evaluation—recognising ...

intelligent and automated QA processes. In so doing, increasing quality and speed to promote faster business and technology change, as well as a better customer experience. Key Responsibilities : Gather security requirements and define penetration testing scope by reviewing design and interface documents. Prepare detailed test plans, scenarios, and rules … engagement lifecycle. · Required Skills & Certifications: CREST certification (CRT/CPT/CPSA or equivalent) is a must. Penetration Testing Expertise – Strong hands-on experience in API and UI/Web application penetration testing. Security Standards Knowledge – OWASP Top 10, OWASP API Top 10, ASVS, CVSS scoring, and CREST methodologies. ...

Milton Keynes but working nationally, this role combines strategic leadership with hands-on CAD/CAM involvement to drive growth and deliver exceptional customer outcomes. Summary of the Technical Sales Manager role Salary: Competitive plus bonus Location: Commutable to Milton Keynes, field-based. Type of Contract: Permanent Hours: Monday … members throughout the project lifecycle. Responsibilities of the Technical Sales Manager Lead, mentor, and develop the sales team to achieve targets and deliver outstanding customer experiences. Drive business growth by managing enquiries, identifying new markets, and shaping sales strategy. Use CAD/CAM expertise to oversee demonstrations, project delivery ...