26 to 50 of 88 Customer Experience Jobs in the Thames Valley

and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to ensure good quality ticket management … belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Experience of working with and influencing various levels of management, building relationships and influencing across teams and a wider community of other leaders and managers. A clear communicator. Ability to … lead, make decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through key operating elements of people, process and technology. More ❯

Role Overview: We are seeking a highly motivated and experienced E-Commerce Manager to help drive our digital strategy, manage our e-commerce platform, and enhance our online customer experience. This role will involve overseeing the day-to-day management of our e-commerce site, executing digital marketing campaigns, and leveraging data-driven insights to boost online sales. The … Manage the day-to-day operations of our e-commerce platform, ensuring a seamless, user-friendly experience. Develop and execute e-commerce strategies to drive revenue growth and enhance customer engagement. Oversee the e-commerce element of the website using WordPress, WooCommerce and Zoho, ensuring accurate and up-to-date product information and optimisation for SEO. Analyse website performance … backup power solutions and power management to represent our products and communicate value to customers effectively. Monitor and report on e-commerce performance metrics, such as sales, conversion rates, customer acquisition costs, and return on investment. Ensure compliance with industry standards and best practices in data privacy, online security, and accessibility. Candidate Profile: The ideal candidate will have: Experience More ❯

level. Role Overview: We are seeking a highly motivated and experienced E-Commerce Manager to help drive our digital strategy, manage our e-commerce platform, and enhance our online customer experience. This role will involve overseeing the day-to-day management of our e-commerce site, executing digital marketing campaigns, and leveraging data-driven insights to boost online sales. … Manage the day-to-day operations of our e-commerce platform, ensuring a seamless, user-friendly experience. Develop and execute e-commerce strategies to drive revenue growth and enhance customer engagement. Oversee the e-commerce element of the website using WordPress, WooCommerce and Zoho, ensuring accurate and up-to-date product information and optimisation for SEO. Analyse website performance … backup power solutions and power management to represent our products and communicate value to customers effectively. Monitor and report on e-commerce performance metrics, such as sales, conversion rates, customer acquisition costs, and return on investment. Ensure compliance with industry standards and best practices in data privacy, online security, and accessibility. Candidate Profile: The ideal candidate will have: Experience More ❯

including correct product selection and building a bill of materials. d. The appropriate scale of skilled resources to deliver the business plan and ensuring these skills are allocated to customer projects. e. Partner lab capability to demonstrate the products and solutions they are selling and ensuring this is kept operational and up to date. f. The required technical skills … code version selection. g. Technical support skills to troubleshoot technical issues and an understanding of how and when to engage HPE Aruba Networking TAC. 3. Supporting the partner with customer engagements a. Acting as the voice of HPE and delivering strategy presentations. b. Liaison with other HPE sales and technical teams that maybe involved in customer projects. c. … Working with the PAM to ensure appropriate and successful use of HPE resources such as the CIC, including agenda and speaker selection. d. Assisting the partner with customer events e. Driving Airheads membership with customers 4. Supporting the partner with bids and tender responses a. Helping the partner find answers to tender questions themselves. b. Providing answers to specific More ❯

way communication between affiliates and global teams. Monitor campaign execution and digital maturity to drive continuous improvement. I nterested? For this role we're looking for the following education, experience and skills Minimum Experience/Skills Required: 10-15+ years of experience in omnichannel marketing, digital health, or commercial roles with demonstrated success in multinational or … regional roles Fluency in English is required Bachelor's Degree Preferred Experience/Skills Master's Degree/Other Advanced Degree Skilled at adapting global strategies to local healthcare, regulatory, and go-to-market contexts Strong understanding of customer experience in complex healthcare environments Experience supporting both mature and emerging markets with tailored guidance Proven collaborator … organizations High cultural sensitivity and adaptability across geographies and commercial models Familiarity with HCP channel preferences across European countries Understanding of regional data privacy and compliance frameworks (e.g., GDPR) Experience navigating complex healthcare ecosystems and access dynamics Fluency in other languages are highly desirable (French, German, Italian, Spanish) Are you ready to 'go beyond' to create value and make More ❯

two-way communication between affiliates and global teams. Monitor campaign execution and digital maturity to drive continuous improvement. Interested? For this role we're looking for the following education, experience and skills Minimum Experience/Skills Required: 10-15+ years of experience in omnichannel marketing, digital health, or commercial roles with demonstrated success in multinational or … regional roles Fluency in English is required Bachelor's Degree Preferred Experience/Skills Master's Degree/Other Advanced Degree Skilled at adapting global strategies to local healthcare, regulatory, and go-to-market contexts Strong understanding of customer experience in complex healthcare environments Experience supporting both mature and emerging markets with tailored guidance Proven collaborator … organizations High cultural sensitivity and adaptability across geographies and commercial models Familiarity with HCP channel preferences across Intercontintal countries Understanding of regional data privacy and compliance frameworks (e.g., GDPR) Experience navigating complex healthcare ecosystems and access dynamics Fluency in other languages are highly desirable (Spanish, Portuguese, Japanese or Mandarin) Are you ready to 'go beyond' to create value and More ❯

and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT As a Customer Relationship Manager in the Business Network Cloud division, you will be critical in driving long-term customer success and revenue growth for OpenText. By managing strategic customer relationships and complex contract negotiations, you will directly contribute to the health and retention of OpenText's most valuable clients. Your ability to align customer objectives with OpenText's solutions will strengthen customer trust and drive mutual growth. WHAT THE ROLE OFFERS This is a quota-carrying role Manage complex sales and renewal cycles, negotiating multi-year … enterprise cloud agreements. Lead key governance activities to create long-term value, engaging with senior client stakeholders up to the C-suite. Champion customer satisfaction, resolve disputes, and foster strong client relationships. Drive renewals and expand existing services to increase customer retention and revenue. Collaborate with Field Sales, Pre-sales, Professional Services, and Customer Support teams to More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

or hardware (including remedying disruptions) to business partners and/or customers; Provide training to colleagues, business partners or end-users, develop training programs with a focus on excellent customer experience and self-reliance of business partners and end-users.As this is a substantial element of the role, you must be able to confidently deliver training sessions to … pleasant working atmosphere of an international and leading company. A neutral company car, also for private use, is also provided and the salary is appropriate to the job. Required experience and skills Qualifications and experience: An education in IT or a similar field and a minimum 5 years' experience in a customer service/pre-sales … Technological expertise: In depth knowledge about IT infrastructure, networking, SaaS/Cloud, electrical engineering, databases, software, as well as hardware; Commercial expertise: General theoretical knowledge of and hands-on experience with sales, an active listener, recognizing optimization potential in our business partners and customers; Problem solving: Logical thinking and ability to work through complex issues step by step, in More ❯

platforms. Our vision: A world of healthy pregnancies, thriving children, and confident parents. As the world's partner in parenting , we are passionate about leveraging technology to enhance our customer journey, drive growth, and maintain our competitive edge. We are seeking an experienced Head of Digital Development to deliver our digital product and platform evolution . This critical role … will be responsible for helping set and implement our digital strategy, ensuring a seamless and engaging experience for our customers across web, app and email. Location: Bourne End, Buckinghamshire,United Kingdom Reporting To: Chief Growth Officer Key Responsibilities: Help set and deliver against the digital development strategy and roadmap, aligning it with the company's business objectives, marketing goals … and customer needs. Identify and evaluate emerging digital technologies and trends, proposing innovative solutions to enhance customer experience, operational efficiency, and business growth. Drive a culture of innovation, experimentation, and continuous improvement within the digital development team. 2. Product & Platform Development: Oversee the end-to-end lifecycle of all digital products and platforms, including websites, mobile applications More ❯

design, implementation, testing, deployment, and maintenance of your team's work. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Spearhead hiring and onboarding by defining role responsibilities and requirements, leading interviews, engaging in recruiting outreach for your team, and mentoring and developing … new team members. Positively impact product quality, customer experience, and maintainability, and identify projects that improve team processes and solutions. What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with significant years of industry experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with extensive … years of industry experience is acceptable Practical experience with Behaviour Planning, Decision Making and Trajectory Planning for autonomous driving Prior tech lead and people management experience in a robotics software development team (preferably focused on autonomous driving), guiding and mentoring team members. A deep understanding of Robotics Fundamentals, including: Robotics architectures 2D/3D Geometry & transformations Vehicle More ❯

projects and the implementation of their features and services. Drive the successful performance of products into the appropriate sales segments and market Ensure products deliver excellent internal and external customer experience Continuous management of existing products, including driving business efficiencies Contribute towards the overall cyber security product strategy with responsibility for shaping your individual product/portfolio strategy … Key contributor and collaborator across the Security Product community, working effectively with GTM and Product Marketing Forge strong relationship with Sales, driving performance but also ensuring we gain valuable customer insight which we feed back into future product development and product backlog Creation and management of valuable Sales enablement Maintain good understand of the market utilising available market info … to optimise product performance Product specific engagements with key partners and vendors, in conjunction with SCM and Partner teams Regular updates to management stakeholders on product performance Sales and Customer engagements to promote products, answer enquiries and gain feedback Marketing and Propositions interlock to ensure alignment to strategic direction Who you are Product Management experience with the proven More ❯

Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do … AI Knowledge Solutions leveraging eGain product capabilities and architecture in the context of the client's tech stack. Develop and present technical proposals and sharp RFP responses. Education and Experience 7 years of experience in developing AI based solutions for customer service/Contact Centers Proficient in AI, cloud-based solutions, APIs, and integration methodologies. Masters in … your resumé to with the position title "AI Solution Architect" in the email subject. Please note that the compensation package can vary based on the candidate's qualifications and experience level. More ❯

office, with 2 days from home. The company, a leader in sustainable retail, has been in business for over a decade and is known for leveraging data to drive customer experiences and business growth. Duties & Responsibilities Collaborate with data and tech teams to manage data pipelines across eCommerce platforms using GTM/GA4 into BigQuery. Develop and implement segmentation … strategies to enhance customer experience and personalization efforts. Work with marketing teams to create pricing algorithms balancing product supply/demand across regions. Analyze customer acquisition channels, calculating ROI and attribution for various marketing efforts. What Experience is Required? At least 5 years of experience in data analysis with a strong focus on data extraction … analysis, and manipulation. Excellent experience in margins, revenue and pricing. Expertise in GTM/GA4, BigQuery, SQL, and Excel (VBA & Macros). Familiarity with tools like Power BI and Python is a significant advantage. Salary & Benefits Salary: £55,000 per annum Benefits include a comprehensive package offering health insurance, pension, and a generous holiday allowance. Location The position is More ❯

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading … FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Graduate Accountant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading … FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Accountants Assistant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Halliburton-Landmark is … Solution Owner as part of the Subsurface software development technical business line. We are looking for an individual that possesses skills across the petrophysics and geomechanics subject areas. Industry experience applying petrophysical and geomechanical workflows and technologies to real world examples is required. The role is based out of the Halliburton-Landmark offices in Abingdon near Oxford, UK, with … travel potentially accounting for up to 10% of their time. Responsible for the product meeting customer needs, quality and usability expectations, while ensuring positive customer experience. Member of the scrum team responsible for defining stories, acceptance criteria, and prioritizing the team backlog to define features that meet the customer expectations, adhering to Agile methodology and best practices. More ❯

community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate … with monitoring performance, providing insight and process support to the sales teams. You will be a senior stakeholder in Revenue Operations aim to create a unified strategy that enhances customer experience, improves efficiency and maximizes revenue. This role would suit a candidate who has a strong commercial acumen with the gravitas to influence senior leaders, and the desire … business objectives. Covering multiple areas ranging from territory design to deal velocity. Strategic Cross-Functional Leadership: Serve as senior stakeholder across GTM, Finance, Supply Chain, Marketing, Shared Services and Customer Success to streamline cross functional revenue workflows, to support both near term performance and long-term growth objectives. Tools and Processes : Identify tool and process enhancements for the sales More ❯

What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs … to serve. As our Technical Project Solutions Architect, you... are responsible for the collaboration with the customer's project team coordinate technical kick-off sessions by providing architecture overviews and formulating recommendations develop the technical architectures within Azure are responsible for impact analysis produce technical requirements , feasibility studies , software architecture documents , testing strategy recommendations and other relevant documents ensure … integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on Azure technologies leveraging Power BI Our ideal candidate... has good experience as a Technical Solutions Architect in the D365 More ❯

Platform Transformation (12-Month Contract) Location0 Slough | 2 Days On-Site Join one of the UK's most trusted mobile network brands, known for its strong retail roots and customer-first ethos. We're looking for a Product Owner to lead a major transformation initiative: the migration of a legacy private cloud estate to a modern Azure-based platform. … alignment with business goals and technical strategy. Drive Platform Modernisation : Collaborate with architecture, engineering, and cyber security teams to deliver a secure, scalable, and future-ready platform. Champion the Customer : Ensure that platform changes enhance the customer experience and support long-term growth. Facilitate Collaboration : Lead workshops and discussions with technical and business stakeholders to align on … product backlog. Write Great Stories : Create clear, testable user stories using the INVEST principle and story mapping techniques to shape cohesive product features. What We're Looking For: Proven experience as a Product Owner or Product Manager in cloud transformation or infrastructure modernisation projects Strong understanding of Azure cloud services and migration strategies Familiarity with legacy systems such as More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

teams. Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation. Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local innovations (e.g., GenAI, automation) into global strategies. Measure & Optimize Performance : Develop KPIs, feedback loops, and governance frameworks to track … embed omnichannel capabilities into enterprise learning agendas. Inspire Change : Communicate strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond. Qualifications Minimum Experience/Skills: 10-15+ years in digital operations, service delivery, or omnichannel enablement, ideally within pharma or regulated industries. Fluency in English Bachelor's Degree Preferred Experience … Master's Degree or higher Proven track record in designing and scaling digital or omnichannel services in global or regional shared services models Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, governance Understanding of More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career!My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join … their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you’ll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You’ll be responsible for handling … customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You’ll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong track record of success and ongoing expansion, they are seeking a graduate More ❯