76 to 100 of 103 ITIL Jobs in the Thames Valley

Science or Information Technology, expert or professional level certifications in relevant specialisms, and hold or be willing to work towards qualifications such as TOGAF, ITIL, Agile Project Management and PRINCE2.Discover the support you need to grow your career furtherBut we’re always looking to improve – just like you. That … looking for people with:Degree or equivalent experience in Computer Science or Information Technology.Hold or willing to work towards recognised qualifications such as TOGAF, ITIL, Agile Project Management, PRINCE2, or equivalent experience.Hold professional or expert level certifications such as; Microsoft Certified: Azure Solutions Architect Expert, AWS Certified Solutions Architect – Professional ...

requests and problems within agreed SLAs Monitor platform health, performance and availability, and respond proactively to alerts Carry out change management in line with ITIL processes, including planning, peer review and implementation of changes Participate in an on-call rota (with additional allowance) Build and delivery Design and deploy cloud … private endpoints, VPN, ExpressRoute/Direct Connect, Entra ID, IAM) Experience with Docker and container-based application delivery Comfortable supporting live services within ITIL-based processes and SLAs, using tools such as ServiceNow, ConnectWise or Halo Clear communicator, able to work directly with customers and their development teams Desirable Previous ...

User Computing), and common IT delivery models.Operational Proficiency: Demonstrated experience setting up and managing performance metrics (SLAs, KPIs) and leading formal service review meetings.Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change).Soft Skills: Exceptional communication, diplomatic negotiation, and conflict … resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations.IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors.Stakeholder Communication: Ability to articulate complex vendor performance issues ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem‐solving mindset and ITIL‐driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...

stakeholder management, and relationship-building skills with the ability to operate at a senior management levelWorking knowledge of cloud technologies, data center environments, and ITIL service management practices; ITIL certification is advantageousExperience with incident, problem, and change management, as well as formal project management methodologiesLanguage requirements: Spanish or ArabicProven ability ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...

third-party suppliers, you will lead the delivery of technology initiatives while ensuring changes are introduced into production safely, efficiently and in line with ITIL best practice. The Role A significant focus of the role will be to develop and embed a robust Change Management capability . You will take … technology environment . You will have: Proven experience of setting up, running or transforming an IT Change Management function . Strong practical experience of ITIL Change Enablement and Service Transition. A background delivering technology projects and business change within financial services, banking or another highly regulated environment . Experience managing ...

rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge weak processes rather than work around them. ITIL Foundation certification is required – candidates without it will not be considered. Higher‐level ITIL qualifications (Managing Professional or Strategic Leader) are a strong advantage. Project ...

standards, and stakeholder communication across IT and business functionsQualifications & Key RequirementsBachelor's degree in Technology, Engineering, Management, or related field (Master's degree preferred)ITIL certification (Foundation/Intermediate/Expert) preferred12+ years of experience in application support, IT service management, or IT operations leadership rolesStrong expertise in ITIL frameworks ...

stakeholder communication across IT and business functions Qualifications & Key Requirements Bachelor’s degree in Technology, Engineering, Management, or related field (Master’s degree preferred) ITIL certification (Foundation/Intermediate/Expert) preferred 12+ years of experience in application support, IT service management, or IT operations leadership roles Strong expertise … ITIL frameworks, including incident, problem, change, and service management Proven experience managing technical support teams, global vendors, and 24/7 operational support models Experience in insurance or regulated industry environments is highly desirable We offer: Great opportunity to work for the biggest logistics company in the world International ...

IT Global Consulting Limited - Seeking an experienced and highly motivated ‘QA & Automation Test Engineer’ who is responsible for the Testing, maintenance, and ongoing support for the platform and acting as the internal focal point for ...

environments Proven expertise in the design, construction, and management of storage and backup systems Hands-on experience applying the Information Technology Infrastructure Library (ITIL) framework effectively Practical application of Capacity Management, Backup (Disaster Recovery), Business Continuity, and Performance Management Strong understanding of network protocols and topologies Extensive customer-facing experience … Methodical and positive approach to problem-solving Experience working effectively as part of a highly productive small to medium-sized team in an Infrastructure/Application ITIL/DevSecOps-based support environment Background in managing business-critical real-time systems, ensuring high levels of availability through direct actions Commitment ...

Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires UKSV SC clearance eligibility, ITIL v4 Foundation, and experience with ...

costs.Ensuring that Stakeholder and EISS Project Management Tools are kept up to date.The EISS Application Project lead/Developer will make sure that the ITIL practices and processes needed for Crown business to function and succeed are running smoothly. In your role as a Service Owner and as a technical … Support AnalystsMaintain the status of projects and tasks within the EISS Project Management ToolEnsure full compliance with governance rules covering Sarbanes Oxley and the ITIL Processes defined in the EISS ISO Quality ManualContribute to continuous improvement of the project and support delivery processesAct as Service ownerRequired Education and QualificationsA bachelor ...

that Stakeholder and EISS Project Management Tools are kept up to date. The EISS Application Project lead/Developer will make sure that the ITIL practices and processes needed for Crown business to function and succeed are running smoothly. In your role as a Service Owner and as a technical … Maintain the status of projects and tasks within the EISS Project Management Tool. Ensure full compliance with governance rules covering Sarbanes Oxley and the ITIL Processes defined in the EISS ISO Quality Manual. Contribute to continuous improvement of the project and support delivery processes. Act as Service owner. Required Education ...

Contribute to solution design, HLD/LLD, implementations and technical projects. Act as a technical escalation point and subject matter expert. Work within an ITIL-based service environment, supporting SLAs, KPIs and change/problem management. Participate in a 24/7 on-call rota. Build strong customer relationships … Azure Windows/Linux servers VMware ESXi/vSAN Load balancing and network monitoring Defender/Sentinel/SIEM HLD/LLD documentation ITIL, incident/change/problem management About You You'll be a proactive, self-motivated Network Engineer with: Strong troubleshooting and problem-solving skills Excellent communication ...

IT Global Consulting Limited - Seeking an experienced and highly motivated ‘DevOps Engineer’ who is responsible for the development, maintenance and ongoing support for the platform and acting as the internal focal point for a enterprise ...

improvement. EDUCATION AND EXPERIENCE Essential Minimum 5+ years’ experience in Service Management, Service Delivery or a client-facing IT operations role. Good understanding of ITIL Service Management principles and frameworks. Demonstrated ability to manage SLAs, KPIs, and service governance in a complex environment. Strong stakeholder management and communication skills … levels. Familiarity with MSP or outsourced service delivery environments. Desirable ITIL v4 Foundation certification (or equivalent). Commercial awareness, with experience working alongside account or commercial management functions. KEY JOB ELEMENTS Service Level Management & Contractual Obligations Actively monitor SLAs and KPIs on an ongoing basis to ensure contractual compliance Engage ...

Overview Location: Hybrid/High Wycombe, UK Job type: Permanent/Full-time Sector and subsector: IT | Cybersecurity Salary: Competitive Salary Role: Associate Advisor – Cyber Resilience Consulting Location: High Wycombe - Hybrid Hours: Full Time (9am ...

take charge of 2nd and 3rd line support, driving performance and ensuring SLAs are consistently met. You will design and document infrastructure with ITIL principles, lead incident management, mentor staff, and report insights to senior stakeholders to continually improve service delivery. Strong communication, leadership and hands-on technical skills across ...

user support and service delivery. Reporting to the Head of IT Services, you will own day-to-day performance, manage the team, implement ITIL-based processes, and partner across IT to ensure a high-quality, white-glove support experience for researchers and staff. #J-18808-Ljbffr ...

Our client is a major defence and aerospace company. Date Posted: 2026-09-11 Country: United Kingdom Location: High Wycombe, Buckinghamshire Position Role Type: Onsite At its parent company, the world's largest aerospace and ...

/3rd line functional support across SAP S/4HANA Finance modules (GL, AP, AR, Asset Accounting, and CO) within a highly governed ITIL framework. You will handle incident resolution, service requests, period-end financial close support, and system optimizations for a high-impact, secure landscape. … Role: SAP S/4HANA FI/CO Functional Support Consultant Managing incidents, change requests, problem resolution, and financial period-end processing Working within ITIL-aligned service delivery standards on high-profile defense projects Collaborating with cross-functional teams to optimize processes and integrate modules (MM/PS) Hybrid working ...

life insurance Education and training opportunities Experience required: Previous experience implementing, configuring or supporting HaloITSM Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating these into technical and process solutions Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration Strong communication … consultancy and stakeholder management skills HaloITSM and ITIL certifications would be advantageous, although relevant professional experience will also be considered. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants ...

IT Business Analyst | Requirements, Process Mapping, JIRA | Slough, hybrid 3 days in office £40,000 to £45,000 . Permanent. Slough. Hybrid, three days a week in the office. The business knows something needs to ...