1 to 25 of 27 ITSM Jobs in the Thames Valley

owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices More ❯

improvement and documentation. Essential Skills & Experience: Strong customer service and communication skills. Experience in incident and request management. Proactive ownership of issues with a problem-solving mindset. Familiarity with ITSM tools and service desk operations. Working knowledge of Microsoft technologies and general networking. Desirable: Experience with ServiceNow or similar tools. ITIL Foundation or SDI Service Desk Analyst certification. Understanding of More ❯

What will you gain from this role? Opportunity to deepen your expertisein infrastructure technologies through hands-on involvement in cloud, containerisation, and automation projects. Gain exposureto a comprehensive IT Service Management Framework based on ITIL principles, enhancing your understanding of structured service delivery. Contribute directly to global IT operationsand see the impact of your work on business continuity and innovation. More ❯

/Office 365/M365/Active Director/Exchange/Entra Working in an ITIL environment, a nice to have if ITIL Qualified Use of ServiceNow as an ITSM tool Must be eligible, or already SC Cleared Available to work onsite 3 days per week, with willingness to do on-call when required Must be a British Citizen, if More ❯

solving skills, with a proactive approach to issue resolution. Experience with service reporting, KPI tracking, and performance improvement. Competence in interpreting and managing service contracts and SLAs. Familiarity with ITSM tools, ServiceNow or Halo PSA Ability to lead, motivate, and develop team members. More ❯

office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that More ❯

office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that More ❯

to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills More ❯

reports and indirect teams, fostering a high-performance culture. Required Experience: 7+ years in IT consulting or technical leadership roles, ideally within complex enterprise environments. Strong experience in IT service management, strategy planning, and business process alignment. Hands-on knowledge of Azure Data Factory, Data Lake , and data pipeline architecture. Proven experience managing data security, access, and regulatory compliance. Familiarity More ❯

with other areas of IT to realise the end-to-end solution architecture vision, ensuring implementation follows agreed high-level design and meets acceptance into service requirements for IT service management Convert complex requirements into architecture and design to create blueprints for the relevant solutions using published reference architectures, and where appropriate with guidance from VWFS Enterprise Architecture Provide full More ❯

major disruption management, including cyber security incidents, and a willingness to support teams out of hours when necessary. Deep understanding of current and emerging IT trends and in particular ITSM practices, and how other enterprises are employing them. Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the More ❯

or managed. You will not personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. Applications and selected systems will be passed to your queue for 2nd level More ❯

Proficient in Word, Excel, Visio, and MS Project. Skilled at prioritising tasks within SLAs, working under pressure, and meeting deadlines. Strong problem-solving, communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in it More ❯

work as a team member with good team spirit. Good understanding about tried infrastructure support services in a managed services model. Experience in working with cross-functional teams (IT Service Management framework). Ability to effectively communicate with global teams for issue escalation and problem resolution. Driving experience with valid driver license, ability drive to customer location (as required) and More ❯

work as a team member with good team spirit. Good understanding about tried infrastructure support services in a managed services model. Experience in working with cross-functional teams (IT Service Management framework). Ability to effectively communicate with global teams for issue escalation and problem resolution. Driving experience with valid driver license, ability drive to customer location (as required) and More ❯

and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting support, escalating when necessary. Perform basic configuration and installation of network devices. Act as remote More ❯

via their 121. We'd love you to have: Existing experience working within a Service Desk and/or end user device logistics environments. Experience with working in an ITSM Tool. Confident communicator at all levels. Ability to understand Requested and task management items. (RITM + Task). Ability to plan and prioritise workload. Strong knowledge of ITIL processes. Work More ❯

Corning, Connectix). Networking fundamentals (Aruba, Cisco, Juniper). Experience in secure environments (MOD, Government, Nuclear, etc.) Government procurement processes (MOD frameworks, NEC3/4, JCT). Understanding of ITSM, CRM, and design tools such as ServiceNow. If you have a passion for structured cabling, an eye for detail, and the experience to shape secure infrastructure solutions we want to More ❯

API, SOAP) Service Management Expertise: Knowledge of ITIL best practices Expertise in Service Desk delivery best practices Expertise in Service Desk configuration, administration, and usage Strong understanding of IT service management principles Experience in ITSM processes and workflows Proven experience in a Service Desk or IT support role More ❯

site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities . Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting support, escalating when necessary. Perform basic configuration and installation of network devices. Act as remote More ❯

platforms. Manage JML lifecycle processes—ensuring timely setup for new joiners, updates for internal movers, and revocation of access for leavers. Process and resolve access requests through the ServiceNow ITSM platform. Maintain and improve documentation for access management processes and workflows. Act as a point of contact for access-related queries, escalations, and audit compliance requirements. Collaborate with security, infrastructure … Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL best practices and experience using ITSM tools (ideally ServiceNow). Excellent organisational and administrative skills with strong attention to detail. Strong verbal and written communication skills; confident working in a collaborative, fast-paced environment. Proactive mindset More ❯

is being provided and why. Essential Skills & Experience: Solid understanding of data centre environments, infrastructure, and associated services (e.g., storage, backup, recovery). Strong background in IT Service Management (ITSM) and familiarity with frameworks such as ITIL. Experience managing service contracts, SLAs, and vendor performance. Proven ability to work with auditors and manage compliance requirements. Comfortable navigating complex service issues More ❯

KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. Be prepared to work More ❯

KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. Be prepared to work More ❯

cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive … What You'll Bring Must-Haves: 2+ years of real-world ServiceNow development experience Proficiency in JavaScript, HTML, CSS, Flow Designer, and the Glide API Experience with core workflows: ITSM, HRSD, CSM, Onboarding API integration knowledge (REST/SOAP) Strong communication and analytical skills Understanding of employee/customer experience design Desirable Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Implementation More ❯