26 to 50 of 52 Incident Management Jobs in the Thames Valley

Exchange Server o SMTP Routing o Mail Flow Architecture • Hands-on knowledge of SPF, DKIM, DMARC, and email fraud prevention. • Experience in security incident investigation and remediation. • Strong understanding of malware analysis and advanced email threats. • Familiarity with SIEM platforms such as Splunk, Microsoft Sentinel, or QRadar. • Knowledge … scripting/automation using PowerShell or Python is desirable. Key Competencies • Strong analytical and troubleshooting skills. • Stakeholder management and communication skills. • Incident management and problem-solving capability. • Ability to work in a high-pressure operational environment. • Excellent documentation and knowledge-sharing skills. Security Clearance (Preferred) • SC Cleared ...

Identity and Access Management Manager, Hybrid Working (Offices in London or Buckinghamshire and required to visit once a month) Salary likely to be c £ 75000 + bonus + benefits. Reporting into the CISO, the purpose of this role is to lead the delivery and continuous improvement of the Identity … Access Management capability, ensuring robust governance, effective controls and secure access to information and systems. You will develop the IAM strategy, supporting risk and compliance activities, delivering the IAM roadmap and partnering with stakeholders to strengthen security and operational resilience. Key Accountabilities Include - Further develop and implement the companies ...

represent EMEA Operations with Executive Leadership, the Board, investors, and key customers. Liaise regularly with the VP Operations NAM counterpart to align standards, share incident learnings and best practice, and ensure a consistent global operating model for customers. Liaise with Development (design & construction) and Operations Engineering (standards, field engineering … Center Operations – EMEA Sites Own 24x7 critical operations across current EMEA sites, with accountability for uptime, availability, safety, and SLA performance, including critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of critical assets. Implement and govern operational standards, SOPs/MOPs/EOPs, maintenance and change ...

Software Engineer at JPMorgan Chase in the AI and Machine Learning Platform team, you will build and scale AI infrastructure that modernizes traditional infrastructure management and site reliability engineering through applied AI. You will own the reliability, performance, and cost-efficiency of the LLM inference platform end to end. … production at scale, with deep instrumentation and strong operational rigor. You will partner across engineering to deliver secure software, improve stability, and lead incident response and continuous improvement. Job Responsibilities Design, develop, troubleshoot, and deliver secure, high-quality production software and services for AI infrastructure Build backend services ...

strategy is deliverable, and play a pivotal role in ensuring the function has a reputation for reliability, responsiveness, and disciplined execution. Key Responsibilities Stakeholder Management & Business Transformation Build trusted relationships with business leaders and stakeholders across the organization - using structured discovery and probing questions to fully understand their priorities … business. Own application performance tuning and capacity planning across the corporate applications estate, ensuring systems remain fast, stable, and reliable at scale. Establish clear incident management, escalation, and post-incident review processes for corporate systems. Configuration Discipline & Platform Governance • Champion a configuration-first approach on hosted SaaS ...

delivery of new services and solutions and capacity planning to ensure IT infrastructure meets the current and future requirements of the organisation. Participating in incident response efforts, diagnosing, and resolving platform related issues and implementing preventative measures to minimise downtime. Full-service delivery. Undertakes structure planning to ensure sufficient … plans to stakeholders, including leadership, product managers and other teams. Actively managing relationships with vendors acting as the liaison between the business, IT Senior Management team and key vendors, and maintain key relationships. Proving technical leadership, mentoring, and promoting a culture of innovation, collaboration, and accountability within the platform ...

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

ecosystem. It includes software-as-a-service capabilities across the entire payments value chain, such as account-to-account processing, FX, SWIFT connectivity, fraud management and card processing infrastructure. It enables financial institutions, non-bank financial institutions (NBFIs) and payment service providers (PSPs) to operate, scale and evolve their … implementing REST APIs (Required) Experience working in Agile/Scrum environments (Required) Experience conducting code reviews and mentoring team members (Required) Experience with incident management and performance optimization (Required) Experience integrating AI-assisted development tools into daily workflows (Preferred) Experience building or integrating AI/ML capabilities into ...

transformation. You will play a key role in shaping and supporting group-wide finance system initiatives, with a particular focus on Oracle Enterprise Performance Management (EPM) – Planning/PBCS. Working across the full project lifecycle, you will contribute to the design, development, and delivery of high-impact solutions, while … transition into BAU support. Key Responsibilities Deliver functional enhancements and change requests within Oracle Planning/PBCS, ensuring solutions align with business requirements Provide incident management and system support, resolving both functional and technical issues Support data integration, validation, and reconciliation processes across finance systems Maintain robust controls ...

operational responses that improve reliability and reduce downtime. What You'll Be Working On Monitor live systems, triage operational alerts and provide first-line incident response to maximise system availability. Develop and maintain dashboards that deliver clear visibility into system health, trends and operational performance. Analyse recurring incidents … tooling and operational processes. Define monitoring thresholds, alerting strategies and operational metrics that support reliable live quantum computing services. Produce documentation covering monitoring processes, incident response, escalation procedures and operational handovers. Contribute to automation and continuous improvement initiatives that reduce manual intervention and improve service reliability. What ...

cannot offer sponsorship or relocation assistance, so you must already have the right to work in the UK. What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management … customers and stakeholders, managing expectations during incidents. On-call support: Support telecoms services during scheduled weekend and out-of-hours cover, following major incident escalation paths. What we are looking for: Essential Requirements: You will be a logical problem-solver with a customer-first mindset who thrives ...

Criteria, and maintain a prioritized backlog aligned with release cadences. Translate Requirements into Deliverables: Break down complex security workflows (e.g., data classification, policy enforcement, incident management, web protection) into crisp product requirements that engineering teams can execute efficiently. Release Execution & Validation: Drive feature execution from initial grooming through … customer experience and delivering features that meet customer needs. Secondary Support — Data Encryption: Support encryption initiatives (Drive Encryption, File/Folder encryption, and native management). Help ensure seamless coexistence with DLP products and provide support for the Encryption product PM team as needed. Cross-Functional Alignment: Collaborate with ...

Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner equipment ...

mentor who helps junior engineers develop. What you'll do Serve as the final point of escalation for complex technical support issues, leading incident management across the client base Act as lead technical engineer during major incidents, coordinating response and driving resolution Mentor junior support engineers through hands … within an MSP or enterprise IT environment Strong Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID) Hands-on Azure administration (VMs, networking, identity management) Confident networking skills (TCP/IP, DNS, DHCP, VPNs, firewall configuration) PowerShell scripting for automation and troubleshooting Experience with Hyper-V and VMware Proven ...

with SQL and PL/SQL to investigate and resolve issues Support patching, upgrades and application maintenance Test Oracle patches, configurations and customisations Support incident management and root cause analysis Work with finance users and technical teams across EMEA and the US Contribute to smaller projects and system …/or PL/SQL Application support and troubleshooting Testing configurations, patches or customisations Experience across areas such as Fixed Assets, Cash Management, E-Business Tax or Oracle sub-ledgers would be useful but is not essential. A relevant degree would be useful, but strong Oracle Finance experience ...

line support, driving performance and ensuring SLAs are consistently met. You will design and document infrastructure with ITIL principles, lead incident management, mentor staff, and report insights to senior stakeholders to continually improve service delivery. Strong communication, leadership and hands-on technical skills across Microsoft, VMware, networks ...

Experience with IMS migrations, deployments, upgrades, and production support Strong knowledge of SIP, Diameter, SBC, HSS/HLR and IMS call flows Proven troubleshooting, incident management, and root cause analysis skills Experience working in large‐scale, highly available telecom environments Experience with major IMS vendors such as Huawei … Nokia, Ericsson, Mavenir, or equivalent Strong communication, technical leadership, and stakeholder management skills #J-18808-Ljbffr ...

what they bring to the table, supporting one another as we continue to deliver for our customers. Responsibilities Create and maintain an information security management system (ISMS) capable of demonstrating compliance against internal security requirements and external commitments, including certification and regulatory requirements. Provide subject matter expertise … providing information to Three UK customers (B2B) about Three UK’s security practices. Provide support for oversight of the technology and security risk management frameworks, methodologies, processes, assurance, remediation and reporting across the company, challenging where appropriate. Assist with design, build and implementation of a Technology and Security Risk ...

Senior Cloud Engineer to design and support secure, scalable cloud infrastructure. You will maintain and troubleshoot cloud systems using Terraform and be responsible for incident management and platform optimisation. The ideal candidate will possess strong analytical skills and a passion for automation. Benefits include flexible working arrangements, additional ...

Security Lead & Cyber Vulnerability Manager who will be responsible for leading the organisations operational cyber security capability, ensuring the delivery of security operations, cyber incident management and infrastructure and cloud vu click apply for full job details ...

automate responses to maximise uptime, collaborating across engineering, operations and reliability teams. Ideal candidates have experience in monitoring, dashboards, Python development and on-call incident management, with a passion for observability and continuous improvement in complex #J-18808-Ljbffr ...

JPMorgan Chase within the Corporate Technology and Enterprise Technology Team, you draw upon your advanced knowledge to identify new opportunities to influence critical incident management and improve the end-to-end lifecycle of software development for the firm. You will have the opportunity to manage, design, and implement … Identifies and solves problems of high complexity and drives improvements as outcomes Uses enterprise-authorized AI capabilities within the work environment to accelerate complex incident analysis and reliability decisioning, validating outputs and handling operational data according to sensitivity and security requirements. Works with development teams throughout the software life ...

regional plans and representing EMEA Operations with Executive Leadership, the Board, investors, and key customers. You will own 24x7 critical operations, implement standards, lead incident management, and partner with GNOC for monitoring. You will define staffing, recruit leaders for new sites, and champion safety and continuous improvement. #J ...

many of WTW’s market leading products. You will have worked on large scale and globally deployed SaaS applications that have a mature stack management capability. A sound technical background is essential to be successful in this role with experience in delivering large scale Cloud services. The Role: Provide … technical input, guidance and leadership to the team (including code quality, best practices, processes, some aspects of release management, etc.). Assist in the design and documenting of solutions meeting functional and non-functional requirements. Lead by example getting directly involved in the day-to-day delivery of work ...