26 to 37 of 37 Incident Management Jobs in the Thames Valley

data centre estate. Supporting the Operations Director, you will provide leadership, governance and strategic direction across Data Centre Operations and the Integrated Facilities Management (IFM) partner. This role will see you: Safeguard the resilience, reliability and efficiency of critical infrastructure supporting 24/7/365 operations Provide strong … shape the operational strategy across multiple facilities, aligned with future growth and industry best practice Lead operational reporting, SLA/KPI performance, metrics and incident management Ensure compliance, quality, safety and operational readiness at all times Act as a senior escalation point during major incidents, ensuring calm, clarity ...

Hyper-V Cloud Services: Proficiency with Office 365 and Microsoft Azure platforms Infrastructure Projects: Proven track record in delivering server and network installation projects Incident Management: Ability to make quick, effective technical decisions during critical incidents 3rd Line Support Engineer , Azure, Windows Server, Office 365, Hyper-V, Network ...

infrastructure operations What You’ll Be Doing: Leading and supporting an operations team to keep core infrastructure stable and performant. Owning the flow of incident management — prioritising, coordinating and driving quick resolutions. Working hand-in-hand with project, capacity and availability teams to diagnose issues and prevent recurrences. ...

Netcool Solution Architect will play a critical role in defining and implementing advanced OSS architecture solutions to support service assurance, automation, and network management initiatives. This position demands a seasoned professional with deep expertise in IBM Netcool and a comprehensive understanding of the OSS domain, ensuring seamless integration, high … including OMNIbus, Impact, NOI, Agile Service Manager, and Precision. Oversee the integration of OSS domains such as Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, and COTS products. Drive architecture governance and standardization, aligning regional OSS stacks into a harmonized global landscape. Collaborate with cross-functional teams to identify ...

RESTful web services and data migration. Problem Resolution: Provide T24 support to operators during critical business hours. Analyze and resolve escalated issues. Adhere to incident management processes. Required Skills and Qualifications Experience in T24 Application Support Strong understanding of T24 architecture and modules … etc.) Proficiency in T24 development tools and languages. Experience in Temenos R16 with TAFC, TAFJ, InfoBasic exposure. Experience in database management (Oracle). Knowledge of web services and integration technologies. Excellent problem-solving and analytical skills. Ability to work under pressure and meet deadlines. Strong communication and interpersonal skills. ...

research, reviewing release notes, and advising customers on release strategy Authoring test plans and supporting test automation Handling system installation, configuration, tuning, and transport management Managing security, authorisation, and system upgrades Supporting incident management and data migration activities What You Will Bring To succeed in this role ...

/CD pipelines using Jenkins, GitHub, and Harness. • Manage Kubernetes clusters (GKE/OpenShift) for container orchestration. • Ensure platform reliability through monitoring, alerting, and incident management. • Collaborate with data teams to optimise BigQuery, Dataflow, Pub/Sub workloads. • Support incidents and perform root cause analysis for platform and product ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used ...

What you’ll be doing Operational Security: Operate efficiently within a 24/7 Security Operations Centre, ensuring continuous real-time monitoring and rapid incident response to safeguard operational continuity. Evaluate and address physical security concerns by analysing environmental metrics and implementing measures to support operational security. Support … network analysis to uncover indicators of system compromise, unauthorised access, or malicious activity.Essential Skills Intrusion Detection & Analysis Technical Reporting Security Assessment Access Control Incident managementWhat we'd like to see on your CV Experience working in a Security Operations Centre (SOC), with knowledge of attack vectors, tactics, and techniques. ...

hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management. Key skills, experience + tasks will include: Configure routers and switches in line with design documents (IP data perspective) Onboard devices onto … network management platform Rack and stack relevant devices in Data Centres Attend internal meetings and work closely with project managers to deliver the implementation plan Strong knowledge of Cisco LAN and Wireless LAN technologies, including switching and IP addressing best practice Hands-on expertise with Cisco routers and switches ...

Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products. Lead discussions with senior merchant leadership on technical strategy and incident management. Deliver real-time support during high-stakes events and manage cross-functional project timelines. Own the technical relationship with strategic clients, advocating … needs, transitioning from reactive to proactive service delivery. Manage on-site engagements, conduct technical health reviews, and support critical launches. Qualifications: Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management. Proven track record working with commerce customers ...

Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products. Lead discussions with senior merchant leadership on technical strategy and incident management. Deliver real-time support during high-stakes events and manage cross-functional project timelines. Own the technical relationship with strategic clients, advocating … needs, transitioning from reactive to proactive service delivery. Manage on-site engagements, conduct technical health reviews, and support critical launches. Qualifications: Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management. Proven track record working with commerce customers ...