1 to 25 of 40 Service Delivery Jobs in the Thames Valley

IT Service Delivery Manager An excellent opportunity for a skilled IT professional to lead application and service delivery, driving digital transformation and managing business systems across a forward-thinking organisation. If you’ve also worked in the following roles, we’d also like to hear from you: IT Manager, Systems Manager, Service Delivery Lead … in Wokingham and part from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week JOB OVERVIEW We have a fantastic new job opportunity for an IT Service Delivery Manager. As an IT Service Delivery Manager you will lead a team of specialists ensuring that business applications and IT services are strategically aligned, secure … and fit for purpose. In this role you will oversee the full application lifecycle, manage vendor relationships, and deliver on technical projects that support digital transformation. The IT Service Delivery Manager will play a key role in driving continual improvement, supporting colleagues across the organisation, and ensuring applications and services meet operational and service requirements. APPLY TODAY More ❯

About the Role We are looking for a highly capable Service Delivery Manager to join the Retail Implementation Team at a leading UK retailer. This team is responsible for delivering new IT solutions and enhancing existing technologies across stores in the UK, Republic of Ireland, Channel Islands, and our Franchise Partner network. Initially this is an 8 week … hardware to support peak trading periods Expanding Self Check Out (SCO) capacity Supporting the rollout of new till-scanning hardware This is a hands-on role that requires strong service delivery management skills, the ability to work across a variety of internal teams and suppliers, and a commitment to driving successful project outcomes. Key Responsibilities Lead the day … to-day delivery of small to medium-scale retail IT implementation projects Manage relationships with project stakeholders, ensuring clear communication and high satisfaction Collaborate with 3rd-party suppliers to build strong, productive partnerships Scope and assess project requirements to align with business goals Plan, monitor, and report on implementation activities, dependencies, and timelines Coordinate and manage internal and external More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

Field Service Delivery Lead Rate: £490 Per Day Inside IR35 | 26 weeks+ (likely extension) Location: Reading (Hybrid - 2 days/week in office, travel as needed) Start: ASAP | Driver's check required Key Responsibilities: Lead technical delivery for a new Field Management System (engineer scheduling, installs, home checks) Ensure solution designs and third-party low-level designs … first point of contact for technical issues, escalating only when necessary Challenge third-party approaches, drive best practice, and push back when needed Essential Skills & Experience: Hands-on technical delivery in enterprise IT environments (ideally telecoms or field services) Strong background in system testing, IT support, and troubleshooting Experience with enterprise architecture and solution design best practices Able to … and ORT Confident communicator, able to influence and challenge third parties Not a project manager role, looking for a senior technical specialist or technical lead who enjoys hands-on delivery and technical problem-solving. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this More ❯

what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead … continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch … risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft More ❯

developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as an escalation point for the Service Desk team, Occasional visits to customer sites will be required. The company is growing rapidly through acquisitions and with a career pathway to work your way into a Senior … exciting time to join. Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com Key words: IT Service Desk Technician, IT Support Engineer, IT Infrastructure, IT Service Delivery, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, 3rd Line, Technical support More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote … time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals, and our Customer Service Advisors help them to get the … apply, we’d love to hear from you. About You You will be confident with a professional telephone manner, first-rate communication skills and a passion for quality customer service and customer satisfaction. You will also have/be: Good standard of education, preferably up to A Level or equivalent Previous frontline customer service experience from a fast More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to … define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate More ❯

Senior Field Service Engineer - UKTravel: 100% field-based, UK travel with a significant portion of work in Slough plus some European trips. Employment Type: Full-time, permanentAre you an experienced electrical engineer with a passion for critical infrastructure and customer-focused service? We're looking for a Senior Field Service Engineer to join our team and take … and perform maintenance, installation, and commissioning of electrical systems in critical environments.* Troubleshoot and resolve electrical issues to minimise downtime.* Coordinate with vendors, subcontractors, and clients to ensure seamless service delivery.* Conduct site surveys, training sessions, load bank testing, and system acceptance.* Maintain accurate documentation and support root cause analysis for continuous improvement.* Promote safety, compliance, and operational excellence … distribution.* Proven leadership and communication skills.* Familiarity with health & safety standards and preventive maintenance practices.* Ability to work independently and respond effectively under pressure.Scope & Coverage* UK: Full responsibility for service delivery and system performance, with frequent work in Slough.* Europe: Occasional support and leadership on select projects.Tech & Tools* Proficiency in Microsoft Office (Word, Excel, PowerPoint).* Experience with More ❯

a highly organised and strategic PMO Team Lead to join their team. This is a fantastic opportunity for an experienced project professional to lead a busy PMO, oversee the delivery of engineering projects, and drive best practice in project governance, reporting, and resource management. As PMO Team Lead, you’ll manage and mentor a team of project managers and … coordinators while working closely with the Director of Service Delivery to ensure successful outcomes across multiple projects. This role is key to maintaining high-quality delivery standards and supporting continuous improvement across the organization. What you’ll be doing:Leading and developing the PMO team, providing guidance, mentorship, and performance managementOverseeing the planning, execution, and delivery … team playerKnowledge of ServiceNow would be beneficial but not essential Why apply? This is a key role with the opportunity to make a real impact in shaping the project delivery function and supporting the success of engineering projects. You’ll be joining a collaborative, customer-focused environment that values innovation, quality, and continuous development. Please note:As you can More ❯

a highly organized and strategic PMO Team Lead to join their team. This is a fantastic opportunity for an experienced project professional to lead a busy PMO, oversee the delivery of engineering projects, and drive best practice in project governance, reporting, and resource management. As PMO Team Lead, you’ll manage and mentor a team of project managers and … coordinators while working closely with the Director of Service Delivery to ensure successful outcomes across multiple projects. This role is key to maintaining high-quality delivery standards and supporting continuous improvement across the organization. PMO Team Lead Location: Twyford, Berkshire Salary: £45,000 – £49,000 per annum What you’ll be doing: Leading and developing the PMO … team, providing guidance, mentorship, and performance management Overseeing the planning, execution, and delivery of strategic engineering projects Ensuring projects run on time, within scope, and to budget Managing resource allocation to optimize efficiency across the portfolio Supporting change management and communication strategies during project rollouts Implementing and maintaining project management standards, tools, and methodologies Monitoring project performance and reporting More ❯

include partner development, clinician onboarding, and participation in governance committees. Operational Leadership Lead non-clinical operational services to ensure safety, efficiency, and quality Build proactive, engaged teams responsive to service demands Maintain visible leadership and facilitate communication across departments Workforce Leadership and Development Attract, develop, and retain high-performing teams fostering a positive culture Provide line management, coaching, and … support HR procedures Ensure mandatory and guest experience training is up to date Performance Management and Governance Ensure departmental KPIs and service levels are met Manage staffing and resource allocation for efficiency Maintain governance frameworks compliant with CQC standards Guest Experience and Service Delivery Oversee guest experience policies and feedback channels Engage with patients and visitors to … promote positive experiences Gather feedback for service improvements Compliance and Health & Safety Lead on GDPR and data protection compliance Ensure health and safety legislation and policies are followed Coordinate mandatory training across departments Financial and Resource Management Manage budgets, revenue, and costs Oversee self-pay pricing, patient accounts, and insurer payments Own digital tools and manage system upgrades Business More ❯

A highly successful and rapidly growing company based in Twyford is looking for a Service Desk Administrator to join their team. This initially on a 3 month contract with the possibility of extension to 6 months or longer. The Service Desk Administrator will be responsible for supporting customers via incoming calls and ensuring engineers are scheduled to resolve … the problems that arise. This is a brilliant opportunity to join an established team and develop skills within Service Desk Delivery. Main Responsibilities: Receive incoming calls from customers and logging accurate information Scheduling engineers to ensure timely resolution for the customer Manage and coordinate the ordering of parts whilst adhering to SLA's Arrange collections from customer sites and … coordinating with engineers and/or external providers Regularly update customers on progress of repairs/tickets or bookings Skills and Experience Required: Previous experience in Service Delivery is essential Excellent communication skills both written and verbal with an eye for detail and accuracy The ability to work in a fast paced environment whilst maintaining strong organisation skills More ❯

Engineer (COBOL)locations: Milton Keynes, Buckinghamshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ567274 What success looks like in this role: Unisys is an IT Technology & Service provider with 37,000 employees all with a single focus: to help our customers seize opportunities, overcome challenges and succeed in the global economy. We work with large organisations … Transaction Processing (TIP/HVTIP) or similarOver and above the technical requirements for this role, we would expect the individual to be able to apply technical expertise within a service delivery environment and be comfortable to develop technical solutions without adversely impacting the operational effectiveness of the supported systems. You may have a good understanding of ITIL which More ❯

cloud accounting technology stack, enhancing internal processes, and advising clients on best-in-class digital solutions. You'll play a central role in shaping the firm's technology-led service delivery and driving innovation across core service lines. Responsibilities: Review and assess cloud accounting software systems (including the core tech stack such as Dext, Xero, and Syft More ❯

major digital transformation. With a strong reputation and a values-driven culture, this not-for-profit entity supports a diverse membership base and is committed to innovation, collaboration, and service excellence. Your new role As the organisation's first Head of IT, you'll shape and deliver a long-term IT strategy aligned with business priorities and digital transformation … a senior IT leadership role, ideally within a small/medium-sized business or not-for-profit environment* Proven track record of leading IT transformation, simplifying infrastructure, and improving service delivery* Strong understanding of system integration, data governance, and cybersecurity* Experience managing internal IT teams and external vendors/service providers* Strategic thinker with a hands-on … approach to delivery* Skilled communicator, able to engage both technical and non-technical audiences* Strong project management skills and experience in change delivery* Positive, solution-focused mindset aligned with organisational values* Full UK Driving Licence and access to a vehicle for travel if required What you'll get in return * Hybrid and flexible working* 30 days holiday plus More ❯

Be Doing: Define and own the product roadmap for managed services within education. Lead a team of Product Owners responsible for strategic functions across the service. Champion product and service innovation by engaging directly with schools, trusts, and MATs. Collaborate with engineering, operations, and commercial teams to bring scalable solutions to life. Define pricing models, service levels, and … positioning that keep IRIS ahead of the market. Youll Bring: Experience of product leadership experience in payroll, HR tech, or managed services. A deep understanding of UK payroll compliance, service delivery, and digital transformation. The ability to translate customer needs into structured, agile delivery. Strong commercial acumen with experience in pricing strategy and customer engagement. Excellent communication skills More ❯

Be Doing: Define and own the product roadmap for managed services within education. Lead a team of Product Owners responsible for strategic functions across the service. Champion product and service innovation by engaging directly with schools, trusts, and MATs. Collaborate with engineering, operations, and commercial teams to bring scalable solutions to life. Define pricing models, service levels, and … keeps our client ahead of the market. You’ll Bring: Experience of product leadership experience in payroll, HR tech, or managed services. A deep understanding of UK payroll compliance, service delivery, and digital transformation. The ability to translate customer needs into structured, agile delivery. Strong commercial acumen with experience in pricing strategy and customer engagement. Excellent communication skills More ❯

documentation. Background in infrastructure/networks and experience supporting change initiatives securely. Working towards or holding CISSP, GCIA, Security+, CCNA/CCNP, or similar certifications. Familiar with ITIL-based service delivery, security hardening, and working cross-functionally. Desirable: Degree in Computer Science or equivalent experience. Understanding of ISO27001, Cyber Essentials, and AAF frameworks. If you would like to More ❯

focused risk assessments. Own security governance processes, ensuring compliance with frameworks such as Cyber Essentials, ISO27001, and NIST . Oversee patching, vulnerability management, and internal infrastructure security. Collaborate across service delivery, project, and account management teams to embed security consistently. Mentor and develop Security Analysts, ensuring certifications and knowledge remain current. Translate complex technical risks into actionable business More ❯

on a hybrid basis! This is an excellent opportunity for an experienced infrastructure specialist to support and enhance large-scale cloud and network systems, contributing to critical IT projects, service upgrades, and digital transformation initiatives. The Opportunity As a Cloud Infrastructure Engineer, you will be responsible for the management, optimisation, and support of global cloud infrastructure services within a … structured IT Service Management framework. You'll work with a variety of technologies including Azure, VMware, Docker, and Kubernetes to ensure performance, security, and scalability across hybrid environments. Your role will include implementing automation and monitoring solutions, contributing to disaster recovery and business continuity planning, and ensuring compliance with operational and security standards. You'll collaborate with internal teams … Operating across multiple regions, it employs a diverse workforce and delivers services that impact business continuity worldwide. You'll be joining a forward-thinking IT function that values structured service delivery, operational stability, and continuous improvement. Benefits 25 days holiday 10% pension contribution Private medical insurance What's required of the Cloud Infrastructure Engineer? Strong experience in supporting More ❯

IT Engineer Buckinghamshire Up to £30,000 DOE A growing Managed Service Provider (MSP) with a strong reputation in the education sector is looking for a skilled and service-driven IT Engineer to support a group of schools in the Buckinghamshire area. This is a fantastic opportunity to use your technical expertise to directly support schools and enhance … applications Strong working knowledge of IT hardware, networking, and peripheral equipment Ability to explain complex technical concepts in simple terms to non-technical users Self-motivated with excellent customer service and time management skills A full, clean UK driving licence Responsibilities for the IT Engineer include: Diagnosing and resolving technical issues to ensure the smooth running of IT systems … improving ICT infrastructure across desktop computers, iPads, printers and classroom AV equipment Communicating effectively with school staff and internal technical teams Identifying and implementing proactive solutions to improve IT service delivery This is a full-time role within a forward-thinking team where your work will make a direct impact in supporting education through reliable and innovative ICT More ❯

customers and colleagues really matters. We love working with people who think like we do, supporting and developing our local corporate community. Your day will involve combining fantastic customer service skills, commercial acumen, flair for sales, and your excellent coordination skills to help us achieve our ambitious growth plans for the business. What will I be doing? Typically, the … job will involve developing and managing sales with businesses in your local area and ensuring delivery against sales targets. You will manage existing and create new relationships at your site. As well and growing these accounts, you'll identify other areas to develop new partnerships with. • You will coordinate the involvement of sales, marketing, pricing, operations and service delivery teams and use your relationship management and strong communication skills to meet and exceed targets. • Build a portfolio of strategic local corporate accounts and develop new relationships to identify and convert new business opportunities. • Where required, lead and/or contribute to the winning of new customer accounts; including making presentations, engaging in negotiations, ensuring follow-up More ❯

market intelligence, providing feedback that shapes future services and supports innovation in land and property data. Collaborate cross-functionally with Sales, Product, and Customer Success teams to ensure seamless service delivery and client satisfaction. Your Key Responsibilities Manage complex accounts, from technical product users to senior decision-makers in land and property. Identify growth opportunities and close deals More ❯

working, work from home 12+ month contract @mecscomms is recruiting a home based, remote working, contract TX Transport Network Engineer, on behalf of a Global IT, Technology, Mobile & Telecom service provider. The role will have ownership for a major UK Network expansion, working on new core transmission & IP network builds that connect millions of customers across the country. If … allocation, & bandwidth forecasting Manage fault resolution & escalation for transmission/transport issues to minimise downtime & improve reliability. Collaborate with IP, RAN, & Core teams to ensure seamless end-to-end service delivery Develop & maintain technical documentation, which may include network diagrams, design guides, & change control records Ensure compliance with network security & regulatory standards during implementation & maintenance Drive vendor & supplier … technologies such as 5G transport, open optical networking, & software-defined transport Candidate Profile: Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Mobile, Technology, ICT, Cloud, Systems/Network Integrator or similar type of technology managed services provider. Your professional or academic experience is likely to include More ❯