1 to 25 of 89 Service Delivery Jobs in the Thames Valley

technology capabilities as accelerators and enablers of growth, the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations team's ambition is to be the face of operational excellence, user experience, and business alignment, driving trust and proactive services for Finance. This role focuses on … that the systems supporting Finance run smoothly, are continually improved, and deliver great user experiences. You will operate at the intersection of DT, vendors, and the business, driving proactive service delivery and problem-solving for all of FinTech. You will serve as the coordinator and point of contact for service issues and escalations. This role is crucial … for managing expectations with vendors and internal Digital Transformation, while maintaining a user-centric focus in all service management processes. What will be your key responsibilities? Prioritize and solve service improvements, changes, and escalations. Translate technical concepts and ITIL processes into actionable service outcomes. Track and improve service metrics. Contribute to the design and upkeep of More ❯

Finance Technology Service Manager page is loaded Finance Technology Service Manager Apply remote type Hybrid locations GBR-Berkshire-Slough GBR-London-London NLD-North Brabant-Veghel GBR-Greater London-London time type Full time posted on Posted 3 Days Ago time left to apply End Date: July 29, 2025 (10 days left to apply) job requisition id R132656 … technology capabilities as accelerators and enablers of growth, the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations team's ambition is to be the face of operational excellence, user experience, and business alignment, driving trust and proactive services for Finance. This role focuses on … that the systems supporting Finance run smoothly, are continually improved, and deliver great user experiences. You will operate at the intersection of DT, vendors, and the business, driving proactive service delivery and problem-solving for all of FinTech. You will serve as the coordinator and point of contact for service issues and escalations. This role is crucial More ❯

lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with … the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work … alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

complex IT landscape. Role Overview As Change & Release Manager, you'll be responsible for leading, coordinating and overseeing all aspects of Change and Release Management activities. Working closely with Service Transition, Delivery, and Architecture teams, you will ensure that all changes and releases into live service environments are well planned, controlled, and executed with minimal risk to … service disruption. You'll act as the Process Owner , championing best practice, continuous improvement, audit compliance, and cross-functional collaboration to maintain service excellence. Key Responsibilities Lead and manage the end-to-end Change and Release Management lifecycle. Coordinate cross-functional stakeholders across service owners, developers, architects, and technical teams. Oversee planning, scheduling and execution of changes … point for complex change/release issues and provide clear recommendations. Build strong working relationships with both internal and external stakeholders, ensuring clear communication of risk, change schedules, and service impact. Manage stakeholder expectations and ensure full transparency through consistent reporting. Contribute to process maturity assessments and implement continuous improvements aligned with ISO standards (ISO9001, ISO20000, ISO27001). Provide More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

Service Transition Manager, SC We are currently looking for an SC Cleared Service Delivery Manager to join a leading organisation in Buckingham. Within this role you will have excellent analytically skills and the ability to develop solutions with focus on customer needs. Rate - £400 outside of ir35 Duration - 6-12 Months Location - Milton Keynes Proven track record … drivers, including strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and More ❯

be responsible for managing day-to-day team operations, performance, and development—not hands-on technical work. You'll work closely with internal stakeholders and customers to ensure the delivery of high-quality support services across 1st, 2nd, and 3rd line functions. What You’ll Be Doing: Leading a diverse team of support and infrastructure engineers, overseeing workload distribution … performance, and development Managing service performance, workflow allocation, and absence reporting Acting as a liaison between technical teams and senior leadership, providing clear updates and performance insights Assisting in customer communications and supporting leadership on performance-related reviews Collaborating closely with software support and delivery teams during deployments Creating and maintaining documentation for processes, workflows, and performance tracking … Contributing to recruitment activities and team structure planning Participating in Change Management and acting as a member of the Change Advisory Board (CAB) Monitoring KPIs and SLAs to ensure service desk efficiency What You Need: Demonstrable experience in performance management and team leadership (ideally 5+ direct reports) Strong understanding of IT infrastructure, especially within the Microsoft/Windows stack More ❯

a Technical Team Manager to take the reins of a high-performing support team delivering end-to-end user and infrastructure support across secure enterprise environments. This role blends service desk management, stakeholder collaboration, and technical team leadership across a wide-ranging infrastructure stack. It's an ideal opportunity for an experienced senior engineer or team lead ready to … strong team of 1st, 2nd, and 3rd Line Engineers, manage KPIs and workflows, and shape team development while supporting internal improvement and automation initiatives using tools like Microsoft Service Center and SCOM. Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs … with Microsoft Server 2019, Active Directory, Exchange, and virtualisation (VMWare/Horizon) • High-level knowledge of network technologies (Cisco/Juniper), patching tools (ePo/Trellix), and ITIL-aligned service delivery • Comfortable mentoring junior engineers and leading performance reviews • Strong documentation, reporting, and people-management skills Desirable Skills • SharePoint, Windows 10, MDM, Linux, or DII/PDR background More ❯

can grow your career and expand your skills in the long term. Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. The Senior Product Manager - Legal IT is responsible Legal IT applications portfolio, IT BRM to Legal function and leading IT initiatives … and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Similar Jobs (1) Senior HR IT Service Delivery Engineer locations Krakow, Poland time type Full time posted on Posted 19 Days Ago Thank you for your interest. Please read our Applicant Data Privacy Notice carefully More ❯

support. • Respond to and resolve major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise service delivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and service delivery. • Maintain accurate More ❯

Assessment Delivery Lead Location: Oxford, UK Job Type: Permanent, Full-time 2 days per week working onsite in Oxford. 3 days per week working remotely. Division: Technology & Operations A new exciting permanent opportunity has become available for an Assessment Delivery Lead to play a pivotal role in the delivery of my clients English Language Teaching (ELT) Assessment … digital products globally. This role is crucial as digital becomes the core of their future, focusing on both internal and external suppliers to ensure agile delivery of agreed scope. Day-to-day of the role: Manage and oversee internal and third-party engineering and delivery teams to deliver application development, enhancements, and maintenance activities. Partner with Divisional Product … Strategy teams and other Technology and Business functions to define and develop Value Stream commitments. Work with delivery partners to embed continuous improvement driven by data and comprehensive delivery processes. Ensure product solutions are delivered on time and within budget, focusing on quality, cost, engineering rigour, standards alignment, and compliance. Collaborate with the architecture team to deliver applications More ❯

Job Description Role – Cybersecurity Delivery Manager Location: Milton Keynes/London/United Kingdom Job Responsibilities - Functional Domain Responsibility:  Previous work experience managing below three or more Cybersecurity delivery engagements o Audit principles and associated compensating controls o Enterprise Security architecture o Cloud Security o Vulnerability Management o E-Mail security o Web Application Firewall o Cyber Incident … Management (CERT) Delivery Operations & Excellence:  Manage & maintain steady state global delivery operations (Green)  Manage Operational/delivery issues & escalations  Ensure continuous communication & coordination with client in the event of issue/escalation  Ensure SLA/SLO attainment & process compliance along with high customer satisfaction  Act as first point of escalation for the day-to-day functioning of … delivery operations team  Handling escalations- identifying the gap, preparing action plans, and driving towards resolution  Identify opportunities for SIP’s/CIP’s and drive those towards achieving the desired goal  Define & maintain a governance model, best practices & operating procedures  Driving & ensuring seamless transition of new service/customer to operations team (if any)  Actively participate in Service More ❯

As a Senior Agile Project Manager, you will be the agile delivery lead responsible for implementing agile approaches to shape, define, manage, and deliver a coherent set of activities across one or more projects within the Data Management team, including Master Data Management, Data Governance, and Information Asset Register programmes. You will report directly to the Head of Data … role is fully accountable for the successful execution of medium-scale projects, typically with direct business impact and strict deadlines. You will manage risk, ensure stakeholder engagement, lead agile delivery practices, and deliver projects to the required scope, budget and timescale while maintaining quality standards. What you'll be doing as a Senior Project Manager Project Delivery Define … project scope and outcomes. Run projects through the full lifecycle using agile methodologies. Lead on the creation and management of delivery plans, ensuring timely and high-quality project delivery. Agile Leadership Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives. Facilitate scrum ceremonies and apply SAFe, Scrum, and other Agile frameworks as appropriate. Stakeholder Management Work closely with More ❯

trends to identify potential improvement areas and/or performance deficiencies Provide analytical value creation initiatives to enable prioritization effort Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary … configuration, patching, monitoring, etc.). Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases. Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services. Ensure that Solifi hosting services comply with relevant national and international industry and quality regulations and frameworks incl. … insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications More ❯

this growth, we are now looking for a 3rd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Service Delivery Manager and based at our head office in Oxford, Woodstock, you will play a key role in delivering 3rd line, end user compute and Desktop Support to approx. 1350 users covering cutting edge hardware, software and infrastructure technologies. You will have the opportunity to combine both end-user support with 3rd Line/infrastructure support and system … maintenance tasks ensuring a real diversity of duties. The Role Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer Resolving issues for Ridge in accordance with agreed procedures Administer and maintain the Ridge network and infrastructure Administer the VMware infrastructure and SANs Monitor More ❯

engage with internal and external stakeholders, working as the Business & Systems Integrator throughout the full lifecycle of solution development to generate successful business outcomes. It will also monitor services delivery to ensure unpredicted systems disruptions will not impact the availability of continuous service. Being a subject matter expert in technology solutions and familiar with the day-to-day operation … the enterprise ensuring value and innovative solutions are implemented for all aspects of Global Mobility to the Hitachi Group Companies. Key internal relationships are with Global Mobility CoE, Shared Service organizations, and functions within Hitachi Group Companies including HR Digital, Finance, Administration, Travel, Local HR, Regional HQs and other organizations as needed. Essential Duties and Responsibilities: Consult with Business More ❯

Tech Service Manager - Public Cloud £110k plus excellent benefits - Hybrid working - Huge Progression for Global Financial Services company Are you an experience IT service Manager looking to progress your career with huge one of the biggest financial services companies in the world? Do you have some Public Cloud experience and have a passion for delivering exceptional services? If … so, this could be the perfect role for you! The company is seeking a talented Tech Service Manager - Public Cloud to join their dynamic team. As the Tech Services Manager, you will be integral to an expansive tech globalisation strategy and get to get experience the complete Security, Risk, incident management, exciting optimisation and service efficiency projects and … owning service management There isn't any better time to join the organisation as they have invested heavily on some of the biggest and best technology and global mainframes but also the change for you to impress and progress in a hugely supportive but exciting environments. What's in it for you? Circa £110,000, based on experiences plus More ❯

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. … with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to More ❯

looking for a Technical Manager to join our on-site team in Bracknell. This is a key leadership role managing 1st, 2nd, and 3rd Line Support Technicians, ensuring exceptional service delivery to customers across the UK. This role is ideal for a motivated leader with a strong IT support background and a passion for coaching others. You'll … be empowered to shape processes, influence service improvements, and expand your own technical and leadership expertise. Key Responsibilities: • Manage day-to-day operations of the Service Desk, ensuring efficient resolution of incidents and requests. • Define and track SLAs and KPIs to uphold high-quality support standards. • Develop clear documentation and processes to enhance team efficiency. • Design automation workflows … to streamline service delivery using tools like Microsoft SCSM. • Oversee team performance, recruitment, and staff development activities. • Coordinate with third-party vendors and internal teams to resolve issues and manage escalations. • Participate in Change and Release Management processes and act as a CAB member. • Monitor patch management, software deployments, and reporting using SCOM, SQL, ePo, and Excel. Your More ❯

looking for a Technical Manager to join our on-site team in Bracknell. This is a key leadership role managing 1st, 2nd, and 3rd Line Support Technicians, ensuring exceptional service delivery to customers across the UK. This role is ideal for a motivated leader with a strong IT support background and a passion for coaching others. You'll … be empowered to shape processes, influence service improvements, and expand your own technical and leadership expertise. Key Responsibilities: • Manage day-to-day operations of the Service Desk, ensuring efficient resolution of incidents and requests. • Define and track SLAs and KPIs to uphold high-quality support standards. • Develop clear documentation and processes to enhance team efficiency. • Design automation workflows … to streamline service delivery using tools like Microsoft SCSM. • Oversee team performance, recruitment, and staff development activities. • Coordinate with third-party vendors and internal teams to resolve issues and manage escalations. • Participate in Change and Release Management processes and act as a CAB member. • Monitor patch management, software deployments, and reporting using SCOM, SQL, ePo, and Excel. Your More ❯

ensuring their security, resilience, and availability. Your work will enable remote monitoring, control, and data insight across treatment works and pumping stations, supporting front-line operations teams and capital delivery projects. This is an exciting opportunity to contribute to the future of Operational Technology in the UK's largest water and wastewater company, helping us reduce pollution, improve performance … and drive innovation in a business delivering life's essential service every day. What you'll do as a Waste Site SCADA Systems Engineer SCADA System Support: Maintain high availability of site-based SCADA platforms (targeting 99.2% uptime or higher). Perform essential planned maintenance, including health checks, patches, and hotfixes. Deliver site SCADA system updates and upgrades, ensuring … to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to root cause analysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and reduce reactive workload. Support OT access, alarm, and event data requests More ❯

and Risk posture. This role is key in building and improving Primark's Cyber Security posture. Duties & Responsibilities Actively progress and improve Primark's cyber security posture with the delivery of agreed projects/initiatives aligned with industry best practice. Ensure project deliverables are aligned with the Cyber Roadmap with outcomes directly addressing strategic objectives/maturity gaps/… on approach' including the construction of business cases and contractual arrangements. Have a metric based approach with a structure to enable auditing and managing vendor performance. Coordinating resources, preparing delivery teams for kick-off and ensure effective completion of milestones, controlling scope and mitigating risks. Managing the scope of programme delivery from inception to service delivery - defining, developing and managing implementation schedules Maintaining a roadmap of future initiatives, that effectively facilitates the prioritisation of delivery plans. Ensuring an ongoing focus on delivering the required quality/value for money and compliance with published standards and guidelines. Co-ordinates cross-functional team members, identifies resources needed, assigns and prioritises tasks/responsibilities and ensures deadlines More ❯

disaster, Solid knowledge of operational resilience, technology infrastructure, IT backup/Backup tooling, Technology architecture, cloud computing, IT audit, and integrating resilience frameworks with technology architecture. Experienced in IT Service Delivery (gained from working in ITIL environments), technology business alignment, and technology transformation programmes. Ability to take an end-to-end view across technology architecture, technology operations, IT … service delivery and apply it to relevant business contexts. Experienced in overseeing cross-functional teams in a multi-vendor managed service environment. Experienced in managing multiple third-party suppliers and partners simultaneously Familiar with IT Operational Processes, toolsets and operating standards, e.g. NIST, ISO 22301. ITIL/IT Service Management accreditation. Flexibility, versatility, and resilience to More ❯