1 to 25 of 78 2nd Line Support Jobs in the UK

Service Desk Analyst - 1st & 2nd Line Support - Permanent c£30k - £35k + Excellent Benefits Package. North Cambridgeshire - 4 Days Per Week Onsite. Must be Eligible to work in the UK. Seeking to secure a technically capable, customer-focused IT Service Desk Analyst with 1st & some … Analyst, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, IT Helpdesk Analyst, Helpdesk Analyst, IT Support Technician, Desktop Support, End User Computing, EUC, Microsoft ...

experienced IT Support professional looking to take the next step in your career? If so, Bidwells are currently looking for a 2nd Line Support Engineer to join our service desk team. As a 2nd Line IT Support Engineer … with people and taking ownership, with plenty of scope to develop their technical skills and take on greater responsibility. What you'll be doing: 2nd Line Support & Systems Provide 2nd line technical support across hardware, software, Microsoft 365 and business ...

Role: 2nd Line IT Engineer (Project Engineer) Location: Bournemouth Salary: £33,000 £40,000 IT Infrastructure Projects | Cloud Technologies | Technical Troubleshooting & Career Progression Were partnering with a growing technology services business in Bournemouth that specializes in delivering reliable IT infrastructure and cloud solutions to a diverse portfolio … clients. Theyre now looking for a 2nd Line IT Engineer/Project Engineer to join their technical team, offering an excellent opportunity for someone with a strong IT support background who wants to become more involved in infrastructure projects, technical implementations and cloud-based environments. ...

Support Engineer - 2nd Line Support - Permanent c£36k - £40k + Benefits Package Rickmansworth, South East Buckinghamshire - Full-Time Onsite - Monday to Friday. Education Sector Experience Preferred - Current or Previous Experience Must be Eligible to work in the UK Start Date - Immediate Start 2nd … infrastructure improvements, assist with IT projects & contribute to the ongoing reliability, security & performance of the school's IT systems. Technical Skills Required: 2nd Line IT Support: Troubleshooting Hardware, Software, Networking & Infrastructure issues through to root-cause resolution. Microsoft 365: Strong Administration across Microsoft ...

Role: 2nd Line Support Engineer Salary: £28,000-£35,000 DoE Location: Cheshire (with customer site visits) In office & driving licence required An established and growing business is looking for a 2nd Line IT Support Engineer to join its team.This … support a range of customers, troubleshoot technical issues and get involved in IT installations and infrastructure projects. Key Responsibilities: Provide 2nd line support and resolve technical issues. Troubleshoot Windows, Microsoft 365, servers and user accounts. Diagnose network issues involving firewalls, switches, routers ...

Join Ofwats IT Operations Team as a 2nd Line Support Engineer This is a fixed-term appointment until 31 December 2027. There is a possibility of the role being extended or converted to permanent as plans for new regulators for England and Wales develop. * Office … moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role The 2nd Line Support Engineer will be working for the Head of IT Operations and within the Corporate Enablers Directorate. ...

2nd Line IT Support Engineer/Helpdesk Analyst – Office based in Hertfordshire- Mon – Fri needed to deliver fast, effective technical support across our business. Would you like to work in an environment where Skill Development is high encouraged and not a Siloed environment … Successful 1st – 2nd Line IT Support Engineer/Helpdesk Analyst will be tasked with managing user accounts, troubleshoot everyday hardware/software issues, and support our modern cloud stack (Microsoft 365, Freshservice, NinjaOne). We will consider candidates with on Prem experience that ...

2nd Line IT Support Engineer Romford | Education Sector | £200-£220 per day | 3-Month Contract Enhanced DBS required (DBS Update Service preferred) We are recruiting for a 2nd Line IT Support Engineer to support a group … schools across the Romford area . This is an initial 3-month contract starting in Mid-November. Key Responsibilities Provide 1st and 2nd line IT support to staff across multiple school sites. Troubleshoot hardware, software and Microsoft-related issues. Manage and resolve service desk tickets ...

Role: 2nd Line Engineer (Project Engineer) Location: Southampton Salary: £28,000 £33,000 IT Support & Technical Projects | Networking & Systems | Career Development Are you an IT professional looking to take your technical experience further? Were recruiting for a 2nd Line Engineer (Project Engineer … getting hands-on with technology, can work through problems independently and wants to continue developing their technical capabilities. Whether youre looking to strengthen your 2nd Line expertise or move towards a more project-driven engineering career, this role provides a platform to build on your existing experience. ...

2nd Line IT Support Engineer Location: Salisbury, Wiltshire (Hybrid Working) Salary: Up to £37,000 + 20% Bonus Benefits: 25 days' holiday + bank holidays, private healthcare, pension, life assurance and more Our client, a leading organisation in the IT and technology sector, is looking … experienced 2nd Line IT Support Engineer to join its growing technical support team in Salisbury. This is an excellent opportunity for a technically strong, customer-focused IT professional who enjoys taking ownership of complex technical issues and delivering high-quality support ...

growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Support to its Client Services team. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues … eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle. As a 2nd Line Support, your key responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage ...

2nd Line Helpdesk and Infrastructure Support Melksham Full-time, Permanent £45,000 per annum Do you have experience in 2nd-line IT support with a strong understanding of IT infrastructure? Would you like to work in a varied, hands … role for you. This is an excellent opportunity for an experienced IT professional to join a team in a varied role combining 2nd-line service desk support with infrastructure administration. You will take ownership of incidents and service requests while ensuring users receive an efficient ...

Senior 2nd Line Support Engineer MSP/IT Solutions Salary up to £50,000 We are looking for an experienced Senior 2nd Line Support Engineer to join a growing MSP, supporting a range of professional services clients. This … great opportunity to work with modern Microsoft technologies in a fast-paced, client-focused environment. Role Overview Resolve escalated 2nd line issues across desktop, cloud, networking, and infrastructure. Support Microsoft 365, Azure, Entra ID, Intune, and Windows Server environments. Troubleshoot complex technical issues and manage ...

experienced Endpoint Support Engineer on an initial circa 3-month contract based in Ipswich . This is a hands-on role providing 2nd Line Desktop and Endpoint Support across a large and complex IT environment. You will be responsible for supporting end users … Analyst or EUC Support Engineer who enjoys a varied role combining both remote troubleshooting and onsite technical support. Key Responsibilities Provide 2nd line support for desktop, laptop and endpoint-related incidents Troubleshoot and resolve hardware, software and peripheral issues Support ...

2nd Line IT Support Technician Location: Ilkley Salary: £29,000 - £36,000 per annum Type: Full-Time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable … excellent customer service. This is an excellent opportunity for a skilled IT professional to join a supportive and collaborative team. The role is primarily 2nd-line support, with responsibility for escalated tickets, advanced troubleshooting, and project assistance. Flexibility is important, as the successful candidate will ...

2nd Line IT Support Engineer | Peterborough (Onsite) 3 Month Contract | £17.01 per hour | Enchanced DBS - Updates Service Preferred The Role An opportunity has arisen for a 2nd Line IT Support Engineer to join a busy IT team within a school … Microsoft technologies, resolving escalated support tickets, assisting with infrastructure projects, and helping to develop junior members of the team. Key Responsibilities Provide 2nd line support for users across the school. Troubleshoot hardware, software, network and system issues. Support and administer Microsoft ...

seeking an experienced 2nd Line Tech Bar Engineer to provide high-quality, customer-facing technical support across onsite and remote environments. This role acts as an escalation point from 1st line support, resolving more complex technical issues while delivering an excellent … teams to ensure incidents and requests are resolved efficiently and in line with agreed service levels and security standards. Key Responsibilities: Provide 2nd line technical support to end users via Tech Bar (onsite) and remote channels. Act as an escalation point for incidents ...

primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team‐first approach to support delivery. What Makes This Role Different We are not just looking … audience Take ownership of conversations—not hide behind tickets or emails You don’t just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS/VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice ...

partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with … globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft ...

2nd Line Support Engineer – White Label IT (Farnborough) Mastered 1st line and ready for tickets that make you think? Want to be the engineer people bring the hard problems to? At White Label IT, we’ve built the place to do exactly that. … helping a 1st line engineer get to the bottom of a problem they’ve been stuck on. This is where strong 2nd line engineers thrive. If you love variety, enjoy owning problems from start to finish and want a role that keeps stretching you, this ...

great opportunity to contribute to a world-class institution at the heart of London. The Role London Business School is looking for a 2nd Line Support Engineer to join our Technology team and help deliver reliable, high-quality digital support across the School. … also work with internal teams and third-party suppliers to resolve complex issues and improve service delivery. Main Responsibilities Timely and effective resolution of 2nd line incidents and service requests in line with defined SLA's. Reduction in recurring device and application issues. Accuracy ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician … Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your ...

What you'll be doing: As a Customer Support Engineer (2nd Line), you'll act as the main escalation point for incidents and service requests that cannot be resolved by 1st Line support. Working within our Managed Services team, you'll take ownership … Line engineers, Platform Engineering teams, and technology vendors to ensure excellent customer outcomes. This role is ideal for someone with previous 2nd Line, Service Desk, MSP, or Infrastructure Support experience who enjoys troubleshooting across Microsoft technologies and delivering exceptional customer service. Working closely ...

What you'll be doing: As a Customer Support Engineer (2nd Line), you'll act as the main escalation point for incidents and service requests that cannot be resolved by 1st Line support. Working within our Managed Services team, you'll take ownership … Line engineers, Platform Engineering teams, and technology vendors to ensure excellent customer outcomes. This role is ideal for someone with previous 2nd Line, Service Desk, MSP, or Infrastructure Support experience who enjoys troubleshooting across Microsoft technologies and delivering exceptional customer service. Working closely ...

Role: 2nd Line Support Engineer Salary: £28,000-£35,000 DoE Location: Cheshire (with customer site visits) In office & driving licence required An established and growing business is looking for a 2nd Line IT Support Engineer to join its team.This … varied, hands-on role where you'll support a range of customers, troubleshoot technical issues and get involved in IT installations and infrastructu click apply for full job details ...