Sr Director Analyst - IT Service Management
- Hiring Organisation
- Gartner
- Location
- United Kingdom, UK
- Employment Type
- Full-time
large-scale ITSM platforms/tools implementations/deployments from key market players such as ServiceNow, BMC, etc. Deep practitioner experience in IT service management (ITSM) and IT operations, with a proven track record of integrating AI and automation into service delivery, incident/change management … dependency mapping, including optimizing CMDB initiatives to support effective service operations and incident preventionStrong understanding of the intersection between ITSM and IT operations management, including the ability to advise on vendor selection (established and emerging startups) and drive modernization initiatives across change management and enterprise service managementExperience ...