Customer Complaints Manager
- Hiring Organisation
- Teya Solutions
- Location
- London, United Kingdom
- Salary
- £ 60 K
earns trust back.On a regular day as Customer Complaints Manager, you will:Team Leadership: Lead and develop a team of four, setting clear priorities, coaching casework quality, and building a high-performing complaints and escalations function.Formal Complaints & FOS Management: Own the end-to-end handling of formal merchant complaints … merchant, and treat regulatory process as the framework you work within, not the starting point.People leadership experience, ideally managing a team through casework quality, coaching, and performance - not just your own caseload.A builder's mindset: excited to take a reactive queue and turn it into a proactive, insight-driven function ...