Technical Team Leader
- Location
- Peterborough, England, United Kingdom
across internal teams and third‐party resolver groups Identify patterns and trends that require problem management or service improvement Provide day‐to‐day technical coaching to Level 1 Engineers and Service Desk Analysts, supporting them in developing structured troubleshooting and diagnostic skills Support onboarding and technical upskilling … Solid understanding of ITIL practices Capability to lead technical resolution during high‐pressure or major incidents. Proven Customer service Skills Strong leadership, mentoring, and coaching skills Strong analytical and problem‐solving skills with a structured approach Ability to work under pressure and meet deadlines CDW is committed to being ...