Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
end) Work at Lead level within the team Responsible for the fortnightly technical output Collaborating with Product Owners on tactical delivery Drive Agile across the team Mentoring, coaching, training, conflictresolution, etc Experience Required - Excellent hands on knowledge of C#/.net Strong engineering architecture, design patterns and principles. Proven ability of designing and developing microservices and distributed More ❯
resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflictresolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Bilingual - English and Swedish/French Strong initiative, attention to detail, and More ❯
resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflictresolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Bilingual English and Swedish/French Strong initiative, attention to detail, and More ❯
resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflictresolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Bilingual - English and Swedish/French Strong initiative, attention to detail, and More ❯
clear performance expectations and provide ongoing feedback to team members. Conduct performance evaluations and identify opportunities for professional development. Address performance issues promptly and implement corrective actions as needed. ConflictResolution: Mediate conflicts within the team and facilitate effective communication to resolve issues. Promote a positive and inclusive team culture that values diversity and collaboration. Stakeholder Management: Provide More ❯
release train in a scaled up Agile framework. In-depth knowledge of Agile Scrum methods + principles. Implementing + coaching Agile Scrum frameworks + practices Leading teams, facilitation, resolving conflict, managing multiple projects simultaneously + driving decision-making. Experience of Banking processes + regulations would be an advantage. Active SC Security Clearance is essential for this contract. More ❯
King's Cross, Greater London, England Hybrid / WFH Options
Nexus Jobs Limited
to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range £90K - £110K plus benefits. The position will be based in Kings Cross London ?" with remote working until the pandemic is More ❯
multi-phase projects. Experience in customer-facing roles, with excellent stakeholder management and communication skills. Ability to think strategically while executing tactically. Skilled in change management, risk mitigation, and conflict resolution. Comfortable in a fast-paced, high-growth, and evolving environment. Job Benefits At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure More ❯
Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in service … coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing). • Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas for improvement … Ensure progress and satisfaction through NPS and CSAT scores, consulting with relevant colleagues if any projects and/or tickets are halted and have accountability on the progression and resolution of these to deadlines. • Understand any gaps in the market or improvements to products needed due to feedback from customers to drive evolution • Collaborate with the rest of the More ❯
Guildford, England, United Kingdom Hybrid / WFH Options
Person Centred Software Ltd
mindset, able to interpret data and turn insights into action Strong leadership, communication, and interpersonal skills—you know how to inspire and develop people Calm under pressure with excellent conflictresolution and decision-making abilities Experience with APIs, integrations, cloud-based solutions, and customer support tools (e.g. Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems More ❯
woking, south east england, united kingdom Hybrid / WFH Options
Person Centred Software Ltd
mindset, able to interpret data and turn insights into action Strong leadership, communication, and interpersonal skills—you know how to inspire and develop people Calm under pressure with excellent conflictresolution and decision-making abilities Experience with APIs, integrations, cloud-based solutions, and customer support tools (e.g. Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems More ❯
learners manage their time effectively. Feedback and Evaluation - Providing constructive feedback and evaluating learner progress is necessary for tracking development and making necessary adjustments to the Individual Learning Plans. ConflictResolution - Being able to handle conflicts or resistance that may arise during 121 coaching sessions or workshops in a constructive and empathetic manner. As part of our commitment More ❯
while focusing on user and business needs. Develop or apply communication strategies to build relationships, using informal and formal channels to engage with stakeholders at all levels and resolving conflict where required. Systems analysis. lead the identification and analysis of IT system capabilities, developing models and system requirements. Use systems analysis to support a deeper understanding of how processes More ❯
performance (on-site delivery performance, cost savings, etc.) Ensure mutual contracted obligations to ensure the negotiated values are realized. Lead periodic business reviews (such as weekly meetings, QBRs, problem resolution, etc.) Consult with QTS Site Operations teams, Suppliers, Finance etc. to be the escalation point on issues and lead process improvement initiatives to drive efficiency and maximize value. Travel More ❯
supported by a strong understanding of employment law Delivering impactful learning and development solutions to enhance skills, management capability and career growth across the organisation Leading employee relations, including conflictresolution, grievance handling, and creating a positive, compliant workplace culture as the business grows Coaching managers and providing pragmatic support on all ER matters Driving key HR initiatives More ❯
knowledge, best practice across the wider team. Engage in-Country and US teams on project requirements, project timelines ensuring requirements, timelines can be met. Support with cross country project conflictresolution where required. Ensure adherence to the appropriate governance functions relating to the portfolio, in accordance with the organisations guidelines, policies and practices. Drive the development and maintenance More ❯
knowledge, best practice across the wider team. Engage in-Country and US teams on project requirements, project timelines ensuring requirements, timelines can be met. Support with cross country project conflictresolution where required. Ensure adherence to the appropriate governance functions relating to the portfolio, in accordance with the organisation's guidelines, policies and practices. Drive the development and More ❯
Ashford, Kent, United Kingdom Hybrid / WFH Options
Sysco International
knowledge, best practice across the wider team. Engage in-Country and US teams on project requirements, project timelines ensuring requirements, timelines can be met. Support with cross country project conflictresolution where required. Ensure adherence to the appropriate governance functions relating to the portfolio, in accordance with the organisation's guidelines, policies and practices. Drive the development and More ❯
Hillhall, County Antrim, United Kingdom Hybrid / WFH Options
Sysco International
knowledge, best practice across the wider team. Engage in-Country and US teams on project requirements, project timelines ensuring requirements, timelines can be met. Support with cross country project conflictresolution where required. Ensure adherence to the appropriate governance functions relating to the portfolio, in accordance with the organisation's guidelines, policies and practices. Drive the development and More ❯
change impacting banking systems, processes, and procedures. Experience of participating in deadline driven and/or systems project teams. Proven ability to work collaboratively to gain agreement and resolve conflict Able to produce gap analysis/requirements, workflows and high-quality business requirement documents covering current and future state proposals. Expertise in banking products, prior experience of providing regulatory More ❯
Dunstable, Bedfordshire, South East, United Kingdom
Baltic Apprenticeships
AZ-900 Azure Fundamentals a foundational cloud computing certification Confident Communication develop self-awareness, body language, and digital presence Customer Service Fundamentals learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply? Click Apply and send us your CV! Once received, youll be invited to a friendly chat with our recruitment team, followed by More ❯
Shefford, Bedfordshire, South East, United Kingdom
Baltic Apprenticeships
AZ-900 Azure Fundamentals a foundational cloud computing certification Confident Communication develop self-awareness, body language, and digital presence Customer Service Fundamentals learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply? Click Apply and send us your CV! Once received, youll be invited to a friendly chat with our recruitment team, followed by More ❯
Lincoln, Lincolnshire, East Midlands, United Kingdom
pib Group
Identify, assess and mitigate project risks - Develop contingency plans to handle uncertainties Team leadership and Coordination - Lead cross-functional project teams - Proactively engage with stakeholders, forming strong relationships, resolving conflict and keeping the team motivated and on track for delivery Stakeholder communication - Encourage positive stakeholder communication - Provide regular status updates and manage expectations Quality Assurance - Ensure deliverables meet Customer More ❯
TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on More ❯
our HRIS (Workday) from a regional perspective-ensuring data accuracy, system compliance, and reporting integrity. Employee Relations : Advise and support managers and employees on workplace issues, performance matters, and conflictresolution-promoting a fair, respectful, and productive environment. Compensation & Benefits : Collaborate with the global Total Rewards team to run compensation and benefits across the region, ensuring processes are … our HRIS (Workday) from a regional perspective-ensuring data accuracy, system compliance, and reporting integrity. Employee Relations : Advise and support managers and employees on workplace issues, performance matters, and conflictresolution-promoting a fair, respectful, and productive environment. Compensation & Benefits : Collaborate with the global Total Rewards team to run compensation and benefits across the region, ensuring processes are More ❯