126 to 144 of 144 Escalation Management Jobs in the UK

ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching and developing technical support staff. Analysing Service Desk metrics and using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM … platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification would be advantageous, although relevant hands-on experience will be equally important. Why Consider the Role? This isn't simply a role focused on managing tickets and monitoring SLAs. The successful candidate will have ...

operational leader for Spectrum.Life's regulated Virtual Primary Care service. This is a full-time leadership position responsible for the clinical leadership, operational management, governance, regulatory compliance and strategic development of the service. The post holder reports directly to the Chief Clinical Officer and forms part of the senior … General Practice consultations Advanced Nurse Practitioner consultations Clinical triage within the regulated service Psychiatry consultation service delivered under the registered service Psychiatric assessment, diagnosisand management Prescribing of non-controlled prescription medication undertaken within the psychiatry consultation pathway Future regulated clinical services incorporated into the Virtual Primary Care model ...

excellence, strong client relationships, and continuous service improvement. You'll act as the key link between clients, onsite teams, technical specialists, Service Desk, account management, and commercial teams to ensure a seamless and high-quality customer experience. What You'll Be Doing Leading and developing a team responsible … SLAs, and KPIs are consistently achieved. Building strong, trusted relationships with clients through a proactive, "white-glove" service approach. Acting as the primary operational escalation point for service-related matters. Coordinating internal teams and external partners to ensure effective issue resolution and service delivery. Monitoring service performance and producing ...

strategic alliances, and other channel stakeholders to generate new business, increase revenue, and improve customer value. This is a cross-functional role spanning relationship management, business development, and marketing. The ideal candidate is a strong relationship builder with sound commercial judgment, excellent communication skills, and a proven ability … partner. Act as the primary point of contact for named partner accounts. Run a regular cadence of partner check-ins and QBRs, and own escalation management. Coordinate cross-functionally with Product Marketing on integration partners, and with Sales on sales partners and resellers. Work with Marketing to plan ...

Risk is responsible for building and operating the HR control environment supporting compliance with EU cyber resilience regulations.The role leads the implementation and ongoing management of HR-owned controls related to workforce governance, cyber training compliance, employee lifecycle controls, contractor compliance, audit readiness, and workforce risk management across … owned frameworks covering: Workforce cyber security awareness and executive training Policy acknowledgement and attestation processes Joiner, mover, and leaver controls linked to Identity & Access Management (IAM) Contractor and contingent workforce onboarding standards Workforce-related cyber incident response procedures Establish audit-ready HR evidence repositories and compliance documentation. Develop remediation ...

customer and internal teams; run steering committees and executive business reviews.Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management.Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards.Thought leadershipAdvise customers on best practices in merchandising, pricing/promo, demand planning … customer analytics.Translate AI/ML and analytics into clear business value narratives for executive stakeholders.Required Skills & Qualifications:5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.Proven success driving renewals and net revenue retention; comfortable ...

internal teams; run steering committees and executive business reviews. Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management. Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards. Thought leadershipAdvise customers on best practices in merchandising, pricing/promo, demand … analytics. Translate AI/ML and analytics into clear business value narratives for executive stakeholders. Required Skills & Qualifications:5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.Proven success driving renewals and net revenue retention ...

case volumes, agent activity, and workload across Complaints, Financial Crime, Fraud & Card Disputes, and Fraud Investigations.Accountable for maintaining schedule accuracy in Assembled (our Workforce Management platform) - processing intraday adjustments for absence, lateness and non-productive time to keep capacity aligned with demand and protect SLA targets.Deliver clear, timely intraday … performance, agent activity and resource risk.Key ResponsibilitiesWe are looking for a proactive and detail-oriented Back Office Real Time Coordinator to join our Workforce Management team at Lendable. This is a newly created role, sitting at the intersection of Workforce Management and back office operations - you will ...

working with: UK Sovereign SOC Security Analyst (Level 2) Role Description The SOC Analyst (L2) plays a critical role in the detection, investigation, and management of security alerts and incidents escalated from SOC Analyst (L1) teams. The position focuses on in‐depth analysis, incident validation, tactical response coordination … continuous improvement of security monitoring and response capabilities. Operating within a 24/7 Security Operations Centre, the L2 Analyst serves as a technical escalation point for junior analysts, working closely with internal IT and security teams as well as customers to contain and remediate security incidents. The role ...

electrical integration activities to meet VP, PP, SOP, and series production targets. This role carries responsibility for people leadership, budget ownership, programme delivery, supplier management, and operational performance. What You'll Do Leadership & Strategy Define and implement the Manufacturing Electrical Integration strategy supporting current and future McLaren vehicle architectures. … systems and processes with applicable automotive cybersecurity regulations, standards, and internal McLaren cybersecurity policies, including UNECE R155, ISO/SAE 21434, and Software Update Management System (SUMS) requirements where applicable. Ensure manufacturing diagnostic toolchains, software download solutions, commissioning processes, and connected production systems are designed, validated, and operated ...

Head of Project Management | Glasgow | Senior LeadershipAbout the RoleWe're partnering with a fast-growing creative and digital studio to find a Head of Project Management to lead and shape their PM discipline. This is a senior leadership position, acting as the subject matter expert for project management … senior client success leadership to drive strategic change and outstanding client outcomes.Beyond team leadership, you'll own the department's commercial performance — ensuring project management is not just robust, but a genuine driver of profitability and growth.Key ResponsibilitiesDefine, own and continuously improve project management standards, methodologies and best ...

About the Opportunity Job Type: Permanent Application Deadline: 16 October 2026 Title Agile Release Train (ART) Owner, Core Value Stream - Equity Department Asset Management Platforms Location London Reports To Value Stream Owner, Equity and Fixed Income Level Grade 7 About your team We’re proud to have been helping … Squads can execute against, sprint by sprint. The ART Owner is accountable for the successful delivery of the Value Stream ART, translating strategic investment management priorities into executable delivery plans and ensuring outcomes are delivered safely, efficiently and predictably. The role combines programme leadership, product delivery oversight and stakeholder ...

Sybase IQ database instances, including installation, configuration, upgrades, and patching across Linux/Unix platforms.Perform Sybase & IQ database performance tuning, query optimization, index management, and capacity planning to ensure optimal throughput and minimal downtime.Perform routine Sybase database maintenance activities like housekeeping, reorgs, DBCC checks, index maintenance, statistics updates … space management.Manage Sybase & IQ database privileges and security configurations to enforce security best practices, including user/role management, database encryption and auditing.Hands-on experience in backup & recovery. Should implement restore strategies using dump/load, replication, or backup server.Maintain large-scale IQ databases with terabyte-level storage ...

Sybase IQ database instances, including installation, configuration, upgrades, and patching across Linux/Unix platforms. Perform Sybase & IQ database performance tuning, query optimization, index management, and capacity planning to ensure optimal throughput and minimal downtime. Perform routine Sybase database maintenance activities like housekeeping, reorgs, DBCC checks, index maintenance, statistics … updates, and space management. Manage Sybase & IQ database privileges and security configurations to enforce security best practices, including user/role management, database encryption and auditing. Hands-on experience in backup & recovery. Should implement restore strategies using dump/load, replication, or backup server. Maintain large-scale IQ databases ...

related challenges. Build scalable processes and ways of working across media accounts. Take ownership of day‐to‐day team leadership and provide an effective escalation point for complex client matters. Media Strategy Lead media strategy for international clients. Provide strategic direction across Amazon DSP and the wider media ecosystem. … planning, business reviews and strategic roadmaps. Manage senior stakeholders across marketing, media, technology and procurement teams. Take ownership of client satisfaction, account health and escalation management. Programmatic Consultancy Provide advanced consultancy across DV360, programmatic display and the wider ad tech ecosystem. Conduct detailed account audits and identify optimisation opportunities. ...

true force multiplier, they work at every level and across Sales, Product, Engineering, and Customer Success: earning technical wins, acting as a hands-on escalation point to Customer Success, and driving adoption and expansion in their accounts. They ship quickly and to standard in a low-friction way, turn … experience in production LLMs, RAG, and AI agents. Proven background in customer-facing technical delivery, spanning pre-sales technical discovery, hands-on implementation, and escalation management. Excellent communication skills to connect with both C-suite executives and technical developers during complex debugging sessions. Strong engineering judgement and systems thinking ...

true force multiplier, they work at every level and across Sales, Product, Engineering, and Customer Success: earning technical wins, acting as a hands-on escalation point to Customer Success, and driving adoption and expansion in their accounts. They ship quickly and to standard in a low-friction way, turn … optional experience in production LLMs, RAG, and AI agents.Proven background in customer-facing technical delivery, spanning pre-sales technical discovery, hands-on implementation, and escalation management.Excellent communication skills to connect with both C-suite executives and technical developers during complex debugging sessions.Strong engineering judgment and systems thinking to make ...

sell playbooks, qualification frameworks, account planning processes, and sales assets to scale the joint motion. Manage pipeline health, forecasting inputs, deal risks, blockers, and escalation needs across assigned pursuits. Serve as a trusted advisor to Account Directors by bringing strategic selling expertise and deal‐structuring judgment. Maintain awareness … engage credibly with CIOs, CTOs, CDOs, business leaders, procurement teams, and partner executives. Demonstrate strong commercial judgment in opportunity qualification, deal strategy, and escalation management. Thrive in ambiguity and can build new operating motions from the ground up. Communicate clearly and synthesize technical, customer, and commercial inputs into actionable ...

licensing agreements, working with legal on commercial terms, revenue share and SLAs. Own the long-term relationship with signed partners, including renewals, expansion and escalation management. Build and maintain a target account list and pipeline across the global OEM and system integrator landscape. Represent Dovetail at a senior level … Experience building an OEM or partner function from the ground up, rather than managing an already-mature programme. Familiarity with edge computing, IoT device management or MDM-style platforms. Experience with defence or public-sector procurement cycles or working alongside system integrators on MOD or NATO-aligned programmes. About ...