51 to 75 of 144 Escalation Management Jobs in the UK

them. In project leadership, you may indirectly manage team members and extend feedback across diverse areas of expertise. Additionally, you will serve as an escalation point for complex customer issues, ensuring exceptional customer satisfaction.WHAT YOU HAVE2-4 years of management experience in overseeing a technical support organization, preferably … detail for documentation and process standardization across global teams.Ability to synthesize complex concepts and articulate them clearly to varied audiences.In-depth knowledge of case management processes, including issue resolution, escalation management, and knowledge-centered support.Proficiency with case management tools, such as Salesforce, Zendesk, or other similar ...

highly regulated and governance-driven environment. Your new role As a Delivery Contracts Manager - Risk & Compliance, you will lead contractual governance, commercial risk management and compliance activities across a complex technology delivery landscape. You will work closely with programme, delivery, commercial, legal and operational teams to ensure contractual obligations … contractual escalations, disputes and issue resolution activities. Build and maintain effective relationships with clients, suppliers and internal stakeholders. Support audit readiness through effective records management and compliance controls. Ensure adherence to procurement regulations, governance frameworks and organisational policies. Provide oversight across subcontractors and supply chain partners where applicable. Drive ...

highly regulated and governance-driven environment. Your new role As a Delivery Contracts Manager - Risk & Compliance, you will lead contractual governance, commercial risk management and compliance activities across a complex technology delivery landscape. You will work closely with programme, delivery, commercial, legal and operational teams to ensure contractual obligations … contractual escalations, disputes and issue resolution activities. Build and maintain effective relationships with clients, suppliers and internal stakeholders. Support audit readiness through effective records management and compliance controls. Ensure adherence to procurement regulations, governance frameworks and organisational policies. Provide oversight across subcontractors and supply chain partners where applicable. Drive ...

this role you will independently manage and contribute to the delivery of defined client engagements, acting as a trusted advisor for clients and an escalation point for internal teams. You will be accountable for agreed outcomes, service quality, client satisfaction and continuous improvement. You combine strong customer-facing consulting … service improvements. Responsibilities of your role include: * Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their ...

this role you will independently manage and contribute to the delivery of defined client engagements, acting as a trusted advisor for clients and an escalation point for internal teams. You will be accountable for agreed outcomes, service quality, client satisfaction and continuous improvement. You combine strong customer-facing consulting … service improvements. Responsibilities of your role include: * Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their ...

will be a key contributor to the development of our strategic Interest Rate analytics library, which is essential for supporting pricing and risk management activities across the business. Your work will involve close collaboration with the trading desks to develop novel risk management and market making tools. What … Develop and enhance analytics libraries used for pricing and risk management of Interest Rate Derivatives. Create, implement, and support quantitative models for the trading business, leveraging a wide variety of mathematical and computer science methods and tools. This includes advanced calculus, Python and C++. Develop sophisticated pricing models using ...

support across the employee lifecycle. Ensure service levels, controls and operational performance remain effective throughout a period of organisational transformation. Establish and embed service management disciplines, including service catalogue ownership, escalation management, SLAs and continuous improvement practices. HRIS Upgrade & Digital Enablement Act as the operational lead … technology implementations, ideally SAP SuccessFactors. Proven capability in processimprovementand change management. Experience developing governance frameworks, operatingmodelsand accountability structures. Strong understanding of HR data management, operationalcontrolsand compliance requirements. Ability to translate strategicobjectivesinto practical operating models and operational outcomes. Excellent stakeholder management skills, with the ability to influence across multiple ...

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

successful candidate will have strong hands-on experience with SAP ECC6 Supply Chain and Logistics, with a broad understanding of procurement, warehousing, inventory management, and logistics processes. While exposure to SAP S/4HANA would be beneficial, ECC6 experience is essential and remains the primary requirement. Contract: 6 months … evidence collection, and sign-off. Ensure implementation readiness, including communications, training, cutover activities, and post-deployment support. Provide clear status reporting, updates, recommendations, and escalation management to stakeholders. Support process improvement initiatives and ensure adherence to governance and compliance requirements. Essential Skills & Experience Strong experience supporting SAP ECC6 ...

successful candidate will have strong hands-on experience with SAP ECC6 Supply Chain and Logistics, with a broad understanding of procurement, warehousing, inventory management, and logistics processes. While exposure to SAP S/4HANA would be beneficial, ECC6 experience is essential and remains the primary requirement. Contract: 6 Months … evidence collection, and sign-off. Ensure implementation readiness, including communications, training, cutover activities, and post-deployment support. Provide clear status reporting, updates, recommendations, and escalation management to stakeholders. Support process improvement initiatives and ensure adherence to governance and compliance requirements. Essential Skills & Experience Strong experience supporting SAP ECC6 ...

readiness.The successful candidate will have strong hands-on experience with SAP ECC6 Supply Chain and Logistics, with a broad understanding of procurement, warehousing, inventory management, and logistics processes. While exposure to SAP S/4HANA would be beneficial, ECC6 experience is essential and remains the primary requirement. Contract … evidence collection, and sign-off. Ensure implementation readiness, including communications, training, cutover activities, and post-deployment support. Provide clear status reporting, updates, recommendations, and escalation management to stakeholders. Support process improvement initiatives and ensure adherence to governance and compliance requirements. Essential Skills & Experience Strong experience supporting SAP ECC6 ...

Role: Senior Contract Manager Location : Remote Length : 12 months Essential skills and experience 10+ years contract management experience in complex technology/IT service delivery. Expertise in Master Services Agreements (MSA), Statements of Work (SOW), and multi-schedule contract structures. Experience drafting, negotiating, and managing contractual amendments and change … requests. Commercial risk identification and mitigation. Managing relationships with regulated or quasi-public sector organizations. Stakeholder management across technical delivery teams and clients. Communicating contractual obligations to non-legal stakeholders. Escalation management and dispute resolution. Knowledge of public sector procurement, governance frameworks, audit requirements, and records management ...

Role: Senior Contract Manager Location : Remote Length : 12 months Essential skills and experience 10+ years contract management experience in complex technology/IT service delivery. Expertise in Master Services Agreements (MSA), Statements of Work (SOW), and multi-schedule contract structures. Experience drafting, negotiating, and managing contractual amendments and change … requests. Commercial risk identification and mitigation. Managing relationships with regulated or quasi-public sector organizations. Stakeholder management across technical delivery teams and clients. Communicating contractual obligations to non-legal stakeholders. Escalation management and dispute resolution. Knowledge of public sector procurement, governance frameworks, audit requirements, and records management ...

strong judgement, customer empathy, and a bias for continuous improvement in a fast-moving digital advertising environment. ResponsibilitiesInvestigate and resolve complex Microsoft Advertising product, escalation, policy, fraud, and service health issues using telemetry, logs, customer signals, ticket trends, and platform diagnostics to isolate root cause and validate resolution quality.Apply … design change requests, supportability asks, automation requirements, and business-impact summaries.Create and maintain scalable support assets, including diagnostic playbooks, troubleshooting guides, knowledge base articles, escalation templates, and readiness content that enable teams to resolve issues consistently.Support the rollout of new pilots, features, policy changes, automation capabilities, and platform updates ...

traceability.- Build and deploy automation frameworks to eliminate manual tasks, accelerate service delivery, and enhance regional operational scale.- Oversee ITSM ticket lifecycles and disciplined escalation management, ensuring strict SLA adherence, effective prioritization, and timely stakeholder updates.- Provide day-to-day team leadership and quality oversight while acting … organisational skills with the ability to manage multiple tasks and projects simultaneously- Excellent written and spoken English skills- Subject matter expert within Infrastructure management including networking (LAN/WAN, wired and wireless including routing, SDWAN, VPN), scripting and automation, monitoring, comms rooms, AV environments, and broader workplace technology operations ...

both new client implementations and ongoing BAU programmes. You will take ownership of workstream planning, prioritisation, and delivery quality, ensuring effective resource allocation, effective escalation management, and consistent performance against SLAs. The ideal candidate brings strong people leadership experience and a proven track record of managing junior teams … developing, and supporting the team, strengthening operational processes, and ensuring delivery excellence across the workstream. Responsibilities Lead Technical Data Operations Analysts, providing coaching, performance management, and development support. Oversee end‐to‐end delivery of product data activities across BAU operations and new client implementations. Collaborate with the Capacity Planning ...

global post-onboarding client organization, leading Customer Support and deveop the Client Success Operations into a unified function. You will partner with the Account Management teams and act as the key technical and product partner for our clients. This strategic leadership role is responsible for driving client outcomes, adoption … scalable support models. Deliver real-time visibility into platform health, program performance, reporting, and operational insights. Drive improvements in support responsiveness, issue ownership, escalation management, and resolution predictability. Establish client health scoring frameworks and operational performance metrics. Reduce manual effort through automation, intelligent workflows, and scalable service delivery ...

managers and network engineers responsible for delivering a dedicated portfolio of work packages supporting Heathrow’s network infrastructure. Strong resource planning, leadership, and stakeholder management skills will be critical to ensure outcomes are delivered on time and to the required standard. Success in this role will require attention … detail, effective time management, strong influencing skills, and the ability to lead and motivate a diverse team within a global working environment. The work location for this position is Heathrow Airport & it is a fixed term contract for 2 years (subject to renewal)WHAT WILL YOUKEY RESPONSIBILITIESThis role includes ...

managers and network engineers responsible for delivering a dedicated portfolio of work packages supporting Heathrow’s network infrastructure. Strong resource planning, leadership, and stakeholder management skills will be critical to ensure outcomes are delivered on time and to the required standard. Success in this role will require attention … detail, effective time management, strong influencing skills, and the ability to lead and motivate a diverse team within a global working environment. The work location for this position is Heathrow Airport & it is a fixed term contract for 2 years ( subject to renewal) WHAT WILL YOU KEY RESPONSIBILITIES This ...

both new client implementations and ongoing BAU programmes. You will take ownership of workstream planning, prioritisation, and delivery quality, ensuring effective resource allocation, effective escalation management, and consistent performance against SLAs. The ideal candidate brings strong people leadership experience and a proven track record of managing junior teams … developing, and supporting the team, strengthening operational processes, and ensuring delivery excellence across the workstream. Responsibilities Lead Technical Data Operations Analysts, providing coaching, performance management, and development support. Oversee end-to-end delivery of product data activities across BAU operations and new client implementations. Collaborate with the Capacity Planning ...

About Us Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative … Backoffice Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials Support internal process improvements, technical account management playbooks, automation, and scalable ways of working Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication Continuously deepen product, technical ...

class cybersecurity practices. You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations. What You'll Do Strategic Account Management … opportunities for expansion and potential risks Drive contract renewals and expansion revenue through demonstrated value and strong customer advocacy Mitigate churn through early intervention, escalation management, and cross-functional resource orchestration Cultivate customer champions who serve as references and advocates for Secure Code Warrior What You'll Bring ...

strategy and architecture standards for the Power Platform practice, ensuring solutions are consistent, scalable and enterprise-grade across all client engagements.Act as the senior escalation point and trusted advisor for key clients, including financial services accounts, on complex or high-risk delivery decisions.Lead the design and architecture … Studio and AI-powered workflows across client engagements, staying ahead of the practice on capability and best practice.Own delivery governance, including ALM strategy, environment management and deployment standards, across the wider team.Lead pre-sales activity for Power Platform engagements, including solution scoping, technical proposals and client pitches.Represent the Power ...

telecoms, on-net service delivery or order provisioning processes. Confidence managing performance against KPIs, SLAs and agreed service standards. Strong planning, problem-solving and escalation management skills, with the ability to prioritise when demand changes. Clear communication skills and the ability to build trusted relationships with colleagues, partners ...