51 to 75 of 100 Escalation Management Jobs in the UK

for removal of systemic blockers to change, and helping our stakeholders look around corners by consulting on product requirements. BASIC QUALIFICATIONS * Experience in digital advertising services or ad tech * Management experience * Proven track record of influencing internal and external stakeholders and impeccable communication skills across multiple leadership levels of an organization and experience building and delivering large-scale strategic … Track record in the effective and efficient delivery of customer experience improvements through service enhancements, product automation, and process improvements * Ability to anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, and make tradeoffs * Strong analytical skills and be comfortable working with data to develop new opportunity areas, track program metrics, and use findings to influence business decisions. More ❯

for removal of systemic blockers to change, and helping our stakeholders look around corners by consulting on product requirements. BASIC QUALIFICATIONS Experience in digital advertising services or ad tech Management experience Proven track record of influencing internal and external stakeholders and impeccable communication skills across multiple leadership levels of an organization and experience building and delivering large-scale strategic … Track record in the effective and efficient delivery of customer experience improvements through service enhancements, product automation, and process improvements Ability to anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, and make tradeoffs Strong analytical skills and be comfortable working with data to develop new opportunity areas, track program metrics, and use findings to influence business decisions. More ❯

Senior Business Analyst (Investment Management) Join to apply for the Senior Business Analyst (Investment Management) role at MS Amlin Senior Business Analyst (Investment Management) Join to apply for the Senior Business Analyst (Investment Management) role at MS Amlin *** PLEASE NOTE; Experience within investment management or investment operations is essential for this role *** Location: London Contract … Role We are looking for an experienced Senior Business Analyst with a thorough understanding of Investments and the ability to interrogate and understand data to join our expanding Investment Management Change Team. This is a hands-on role and the ideal candidate will have a technical background that they are able to apply to solving business problems and the … We’re made up of four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services . This role sits within MS AIML, the regulated investment management company of the MS Amlin brand (MSA). MSA is wholly owned by the MS&AD Group. The investment clients of MS AIML include MSA companies and others in More ❯

Hamme, Belgium we develop & build game-changing mechatronic solutions that improve the efficiency and sustainability that Customers have come to expect from Amazon's retail business. Key job responsibilities Management/Coordination/Reporting - Strategically directing & delivering projects by providing vision & guidance to a project core team within the framework set by leadership - Coordinating cross-discipline activities and ensuring … status reports on goal achievement to leadership - Ensuring quality & timeliness of project development process (PDP) deliverables, reporting & gates reviews Technical - Driving technical decision taking & escalations to a conclusion Risk management and escalation - Capturing project risks and driving mitigation plans - Seeking approval for deviations from standard PDP - Escalating issues & risks to senior leadership BASIC QUALIFICATIONS - Technical Project management skills and thorough understanding of project management principles - Thorough understanding of PDP and underlying processes (FMEA, requirements mgmnt, APQP,...) - Organizational awareness and Financial acumen - Technical understanding of applicable products & components PREFERRED QUALIFICATIONS - Experience with risk and escalation management - Experience with company resource planning Amazon is an equal opportunities employer. We believe passionately that employing a More ❯

Ironclad is the contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L'Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into … a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We're a leader in the Forrester Wave for Contract Lifecycle Management . We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places … or follow us on LinkedIn and Twitter . Implementation at Ironclad: Join our team and play a pivotal role in the successful adoption of Ironclad's leading Contract Lifecycle Management (CLM) platform by our largest and most strategic EMEA-based clients. As a Senior Implementation Manager, you will be the driving force behind complex, high-impact implementations. You'll More ❯

start-up and will engage in B2B sales generation working with businesses in the UK. We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales rep that can partner with Product Management and Tech as we scale this new solution from local to nationwide. The successful Sales Representative … well as marketing qualified leads. Measure performance, articulate root-cause analysis, and link to specific improvement areas. Relay market needs and requirements back to internal Amazon teams including Product Management and Technical. Track your progress and manage through obstacles to achieve your objectives. Analyse the current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce … view to building long-term service capabilities. Seek opportunities to expand business relationship across other Amazon entities to drive value for customer. Assess program risks, anticipate challenges, and provide escalation management when necessary. Meet or exceed targets for customer and/or feature spend adoption. Identify prioritisation and trade-offs for meeting adoption and revenue targets. This role More ❯

implementation, optimization, and continuous adoption of Boomi's Enterprise platform. You will need to be well-versed in complex system architectures, cloud integrations and automation, data architecture and API management, enabling you to offer advanced, data-driven insights to your customers. Your technical acumen, combined with strong business acumen, will ensure customers derive long-term value and achieve their … usage data, identifying leading and lagging adoption trends. Guide customers in recognizing areas for improvement, enabling informed decision-making and continuous optimization of their Boomi implementation. Portfolio Health & Renewal Management: Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights … to reinforce value and align with executive priorities. Triaging and Escalation Management: Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items. Facilitate communication of solutions to customers and lead cross functional coordination to ensure timely and effective issue resolution. Deliver Business Reviews and Value Assessments: Conduct regular reviews to More ❯

start-up and will engage in B2B sales generation working with businesses in the UK. We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales rep that can partner with Product Management and Tech as we scale this new solution from local to nationwide. The successful Sales Representative … well as marketing qualified leads. Measure performance, articulate root-cause analysis, and link to specific improvement areas. Relay market needs and requirements back to internal Amazon teams including Product Management and Technical. Track your progress and manage through obstacles to achieve your objectives. Analyse the current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce … view to building long-term service capabilities. Seek opportunities to expand business relationship across other Amazon entities to drive value for customer. Assess program risks, anticipate challenges, and provide escalation management when necessary. Meet or exceed targets for customer and/or feature spend adoption. Identify prioritisation and trade-offs for meeting adoption and revenue targets. This role More ❯

our business lines achieves a high level of consistency across our outbound communications Own and drive the corporate-wide social media strategy including planning and execution, internal advocacy, and escalation management Manage external public relations agency including direct contact with the press Create and manage outbound customer communications including newsletters, direct mailers, landing pages and other such communications … years of experience in marketing communications, with a focus on the technology or media industry, with a 4+ years in a marketing communications leadership position Strong leadership and project management skills, with the ability to manage multiple initiatives simultaneously Experience of writing marketing content in a high-tech industry. Experience in media/video market verticals preferred but not … essential Excellent written and verbal communication skills, with a keen eye for detail and creativity Proficiency in digital marketing tools and platforms, including social media, email marketing, and content management systems Experience with direct press relations and collaborating with PR agencies Ability to work collaboratively across multiple business units in a fast-paced, dynamic environment. Excellent interpersonal skills to More ❯

ideal candidate has had experience working with multiple partners/vendors and maintaining partner relationships. You have demonstrated experience leading small to medium projects. You have experience in project management and agile development methodologies with a proven track record of delivering results. Experience and Qualifications... Bachelor’s degree with 5-7 years of experience in project management in … the technology realm Lead planning, execution and delivery of complex projects across multiple teams (product and technology) around the world Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs. You have a solid understanding of software development methods like CI/CD, Agile Scrum, Waterfall, etc. You have shipped multiple important, complex projects with cross-team dependencies More ❯

strategic functional decisions through advice, counsel or provided services. This will require persuading and influencing others through strong and comprehensive communication and diplomacy skills. Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels. Recognize discordant views and take part in constructive dialog to resolve them. Work across teams to … Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Experience in a product development/product management environmenta Relevant experience within core java and spark Experience in systems analysis and programming of java applications Experience using big data technologies (e.g. Java Spark, hive, Hadoop) Ability to More ❯

engagements Build and maintain executive-level relationships across cloud partners Own forecasting, pipeline development, and revenue targets for the partnership Create and implement scalable processes for partnership operations, including escalation management and reporting Provide strategic market intelligence and competitive insights to inform product and business strategy Design and execute segment-specific sales plays and enablement programs Lead cross … environments Strong executive presence and demonstrated ability to influence senior stakeholders Track record of developing and executing successful co-selling strategies Excellence in strategic planning, business operations, and program management Deep understanding of enterprise sales motions and channel dynamics Ability to balance strategic thinking with tactical execution Experience working with technical products and translating complex capabilities into business value More ❯

engagements Build and maintain executive-level relationships across cloud partners Own forecasting, pipeline development, and revenue targets for the partnership Create and implement scalable processes for partnership operations, including escalation management and reporting Provide strategic market intelligence and competitive insights to inform product and business strategy Design and execute segment-specific sales plays and enablement programs Lead cross … environments Strong executive presence and demonstrated ability to influence senior stakeholders Track record of developing and executing successful co-selling strategies Excellence in strategic planning, business operations, and program management Deep understanding of enterprise sales motions and channel dynamics Ability to balance strategic thinking with tactical execution Experience working with technical products and translating complex capabilities into business value More ❯

About the role The Customer Escalation Specialist is responsible for the day-to-day management of escalations received from internal and external customers, ensuring a quality customer experience during any pain-point situation. You'll help us to provide an exceptional service to new and existing clients in a fast-paced, services organisation. The role sits across the … organisation supporting all of the services we deliver, regardless of service delivery team allocation or location. As a Customer Escalation Specialist, your primary responsibility will be providing critical care support to new and existing clients. You'll take charge of escalated cases, digging deep to identify the root cause and offer suitable resolutions. Your role will involve recording accurate … for case escalations, providing timely responses detailing all actions taken to facilitate progress of the escalated issue ensuring correct process and procedure is followed. Ensuring customer focus throughout the escalation process, establishing and managing correct customer expectations through effective communication. Liaising with service delivery stakeholders with regards appropriate resource allocation and ensuring escalations are being actively handled in the More ❯

GCS) controls. The role acts as a primary contact for all Cybersecurity matters, requiring a broad understanding of security controls and their effective implementation in corporate environments. Strong relationship management skills across the region/sub-region are essential to facilitate business adoption. As a Director within the Regional Security Office (RSO) service, you will be accountable for service … delivery to the assigned region/sub-region and solution lines. Effective relationships with senior leadership are crucial to support regional business goals and maintain an effective security risk management regime aligned with a security risk mitigation strategy. The role involves presenting to local leaders, regulators, and clients as needed, with prior regulatory management experience required. This highly … colleague security culture programs. Represent the region/sub-region in security incident management. Manage remediation efforts, e.g., internal audit findings. Oversee cybersecurity compliance and conduct management. Cybersecurity Risk Management: Manage a cybersecurity risk committee to support cyber risk management. Track remediation of audit and compliance findings. Review cybersecurity metrics and lead remediation programs. Lead or sponsor cybersecurity initiatives. More ❯

GCS) controls. The role acts as a primary contact for all Cybersecurity matters, requiring a broad understanding of security controls and their effective implementation in corporate environments. Strong relationship management skills across the assigned region/sub-region are essential to facilitate business adoption. As a Director within the Regional Security Office (RSO) service, you will be accountable for … to the region/sub-region and solution lines. The role necessitates effective relationships with senior leadership to support regional business goals and to operate an effective security risk management regime aligned with a security risk mitigation strategy. The trusted security lead will present to local leaders, regulators, and clients as needed. Prior regulatory management experience is required. … adoption. Oversee the colleague security culture program. Represent the region in security incident management. Manage remediation efforts, e.g., internal audit findings. Ensure cybersecurity compliance and conduct management. Cybersecurity Risk Management: Manage a cybersecurity risk committee. Track remediation of audit and compliance findings. Review cybersecurity metrics and lead remediation programs. Lead or sponsor cybersecurity initiatives. Coordinate with Data Privacy to More ❯

people, so you'll learn a huge amount - and have a lot of fun - in the process! Key job responsibilities As a Sr. TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance customer and business needs against technical constraints. An ability to take large, complex projects and break them down into manageable pieces … successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. BASIC QUALIFICATIONS - Experience in technical program management working directly with software engineering teams - Experience managing cross-functional programs and release schedules - Experience building and evaluating system-level technical design - Experience developing and executing/delivering product … building processes and coordinating release schedules - Experience owning/driving roadmap strategy and definition - Experience working directly with engineering teams - Experience in system design PREFERRED QUALIFICATIONS - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and More ❯

in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc. - Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success - Constantly develop and drive new advertising product innovations that are outside of our standard product card by engaging with customers, creative teams and management … and thoroughly manner - Manage client meetings to assess goals, objectives and requests in terms of advertising solutions to drive forward required solutions - Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit. - Develop overall solution plans that meet operational requirements, project manage the … execution of custom advertising solutions and ensure that stakeholders have all the inputs required. - Present confidently to Amazon senior management, external clients, and other large audiences BASIC QUALIFICATIONS - Several years of experience in Project Management ideally within advertising, e-commerce or the digital space. - Thrive on building big ideas and delivering first-to-market solutions that connect advertisers More ❯

per day (inside IR35) Key Responsibilities Lead end-to-end delivery of cybersecurity projects, including remediation and risk mitigation. Manage internal and vendor resources, ensuring clear communication and escalation paths. Coordinate geographically distributed teams and collaborate with scrum masters and tower leads. Ensure delivery of business benefits by validating business cases, financials, and risk assumptions. Produce timely and accurate … project status reports and “route to green” updates. Identify and escalate project blockers, risks, and issues effectively. Facilitate workshops and ensure alignment with Arm’s change management and CAB processes. Key Requirements Proven experience delivering cybersecurity projects and managing complex, multi-stream programmes. Strong background in risk, issue, and escalation management. Solid experience using Jira for project planning More ❯

contact for all matters relating to Cybersecurity and requires a broad understanding of security controls and their effective implementation within corporate environments. The role will also require good relationship management skills across the assigned region/sub-region to enable business adoption. As a Director within the Regional Security Office (RSO) service you will be accountable for service delivery … The role with need to have effective relationships with senior leadership to support the delivery of the regional/sub-regional business goals and operate an effective security risk management regime against an agreed security risk mitigation strategy. As the trusted security lead, the role will present to local leaders, regulators and clients as needed. Prior experience of regulatory … management is required. This is a highly visible role within Aon to be able to embed effective security controls at scale within the firm. We are looking for you to bring new ideas and a commitment toward continual learning. You will stay actively engaged with business leaders, IT executives and external clients. The role requires gravitas and an ability More ❯

contact for all matters relating to Cybersecurity and requires a broad understanding of security controls and their effective implementation within corporate environments. The role will also require good relationship management skills across the assigned region/sub-region to enable business adoption. As a Director within the Regional Security Office (RSO) service you will be accountable for service delivery … The role with need to have effective relationships with senior leadership to support the delivery of the regional/sub-regional business goals and operate an effective security risk management regime against an agreed security risk mitigation strategy. As the trusted security lead, the role will present to local leaders, regulators and clients as needed. Prior experience of regulatory … management is required. This is a highly visible role within Aon to be able to embed effective security controls at scale within the firm. We are looking for you to bring new ideas and a commitment toward continual learning. You will stay actively engaged with business leaders, IT executives and external clients. The role requires gravitas and an ability More ❯

Recruitment We are looking for an experienced Senior Business Analyst with a thorough understanding of Investments and the ability to interrogate and understand data to join an expanding Investment Management Change Team based in London. *PLEASE NOTE; Experience within investment management or investment operations is essential for this role * This is a hands-on role and the ideal … with organisational standards. Define and manage test strategies, including the creation of test plans and scripts, coordinating UAT activities, and ensuring comprehensive requirements traceability. Collaborate with Investment Operations, Investment Management, DevOps, and Client teams to deliver changes within our governance framework. Document the current state, propose outcomes, and design target operating models that support new platforms and processes. Define … alignment with broader organizational goals. Plan, prepare, and oversee testing, transition, and implementation phases for key initiatives. Act as a senior point of contact for complex stakeholder engagements, supporting escalation management and resolution. We’re seeking a Senior Business Analyst that has the following attributes; Proven experience as a Senior Business Analyst or equivalent leadership role within investment More ❯

people, so you'll learn a huge amount - and have a lot of fun - in the process! Key Job Responsibilities As a Sr. TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance customer and business needs against technical constraints. An ability to take large, complex projects and break them down into manageable pieces … successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role. BASIC QUALIFICATIONS Experience in technical program management working directly with software engineering teams Experience managing cross-functional programs and release schedules Experience building and evaluating system-level technical design Experience developing and executing/delivering product … building processes and coordinating release schedules Experience owning/driving roadmap strategy and definition Experience working directly with engineering teams Experience in system design PREFERRED QUALIFICATIONS Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Experience defining KPI's/SLA's used to drive multi-million dollar businesses and More ❯

to end projects. You will be comfortable working across time zones and through ambiguity. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to … Create awareness of cross-functional inter-dependencies and establish prioritization for plan execution to minimize disruption on daily operations. Demonstrate the ability to communicate effectively at multiple levels of management and engineering, building trust across the organization, and demonstrating discretion with sensitive information. Build relationships and trust with BU points of contact and business leaders. Show ownership and leadership … ambiguous and undefined problems to resolution in the face of uncertainty. Create repeatable processes for tracking risk, BU information, on-going engagement, and reporting. BASIC QUALIFICATIONS - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules - Experience More ❯

technologies to identify and deliver innovative technical solutions that meet business needs and scale with growth. • Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches. • Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs … versus technical constraints. BASIC QUALIFICATIONS - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience in engineering team management - Experience in engineering - Experience working directly within engineering teams - Experience designing or architecting (design patterns, reliability … and scaling) of new and existing systems - Experience partnering with product and program management teams - Bachelor's degree - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and More ❯