76 to 94 of 94 Escalation Management Jobs in the UK

Description: Leads cross functional internal teams, drives project results, manages scope creep, leads the organization through product life cycle, manage multiple projects and prioritize them. Specific Responsibilities: Expert project management skills in a fast-paced environment Project plan milestones development and ownership Asana or similar project management experience Complex project management experience Own your programs' product definition … to program enhancements to validate their value to customers Own program operations, including workflow and training documentation and coordination with account teams Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. Present confidently to Amazon senior management … in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc. Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success Constantly develop and drive new advertising product innovations that are outside of our standard product card by engaging with customers, creative teams and management More ❯

Technology: Prepare competitive Network Solutions covering all aspects of Network technologies & related security and other IT infrastructure aspects. Solutions : Present & defend these solutions with a winning value proposition Team Management : Support/Lead the Network solutions team for both – Transformation as well as Managed Services Emerging technologies : Enhance Network Solution Offerings with innovation including 5G, AI (Infra/network … boosting innovation & growth. Analyst Relations : Maintain high degree of relations with analysts of key research organizations Technical Support Enablement : Extend necessary technical support to Network Transformation projects as necessary Escalation Management : Extend necessary technical support to escalations of Managed Services/Operations Secondary skills Proficiency in enterprise solutions with a deep understanding of interdependent in-house network & related … technologies, workflow based sub-services & natural ability to integrate entities as part of M&A activities Proven practice management skills, driving results within internal and external business units, focusing on business readiness and practice growth in the region Deep understanding of AI, GenAI or Agentic AI related solutions and related network management & automation Experience in chaos engineering to More ❯

Technology: Prepare competitive Network Solutions covering all aspects of Network technologies & related security and other IT infrastructure aspects. Solutions : Present & defend these solutions with a winning value proposition Team Management : Support/Lead the Network solutions team for both – Transformation as well as Managed Services Emerging technologies : Enhance Network Solution Offerings with innovation including 5G, AI (Infra/network … boosting innovation & growth. Analyst Relations : Maintain high degree of relations with analysts of key research organizations Technical Support Enablement : Extend necessary technical support to Network Transformation projects as necessary Escalation Management : Extend necessary technical support to escalations of Managed Services/Operations Secondary skills Proficiency in enterprise solutions with a deep understanding of interdependent in-house network & related … technologies, workflow based sub-services & natural ability to integrate entities as part of M&A activities Proven practice management skills, driving results within internal and external business units, focusing on business readiness and practice growth in the region Deep understanding of AI, GenAI or Agentic AI related solutions and related network management & automation Experience in chaos engineering to More ❯

e.g. VMware, Hyper-V) Key Responsibilities: Provisioning, planning, design and implementation of core infrastructure systems and services, including servers, hardware, software, and applications Configuration, optimisation and day-to-day management of network and server environments Development and delivery of new infrastructure features, services, and migrations Creation of technical documentation, handover materials, and internal training where necessary 2nd/3rd … line infrastructure support and troubleshooting, including escalation management when required Maintain secure, efficient and well-organised infrastructure environments Coordination with internal teams, external vendors, and international offices to support project and service delivery Participation in infrastructure projects, proof of concept testing, and acceptance processes Regular status and progress reporting to line management The Role Offers: A competitive More ❯

e.g. VMware, Hyper-V) Key Responsibilities: Provisioning, planning, design and implementation of core infrastructure systems and services, including servers, hardware, software, and applications Configuration, optimisation and day-to-day management of network and server environments Development and delivery of new infrastructure features, services, and migrations Creation of technical documentation, handover materials, and internal training where necessary 2nd/3rd … line infrastructure support and troubleshooting, including escalation management when required Maintain secure, efficient and well-organised infrastructure environments Coordination with internal teams, external vendors, and international offices to support project and service delivery Participation in infrastructure projects, proof of concept testing, and acceptance processes Regular status and progress reporting to line management The Role Offers: A competitive More ❯

right fit for this role before applying. Job ID 210102 Posted 10-Mar-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance, Project Management Location(s) Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Bournemouth - England - United Kingdom of Great Britain and Northern Ireland, Bradford - England - United Kingdom of Great Britain … Ireland, Southampton - England - United Kingdom of Great Britain and Northern Ireland, Stoke-on-Trent - England - United Kingdom of Great Britain and Northern Ireland JOB SUMMARY: Responsible for the project management of Master Systems Integration (MSI) activities as part of Building Automation projects across EMEA. This role is responsible for allocation of engineering resources and ensuring MSI projects are delivered … as on-site visits to these projects, including European travel Contribute to project portfolio reports Mentor and train team members to support team development Develop and implement improved project management strategies Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project Assess project risks and issues and provide solutions where applicable Serve as liaison between More ❯

e.g. VMware, Hyper-V) Key Responsibilities: Provisioning, planning, design and implementation of core infrastructure systems and services, including servers, hardware, software, and applications Configuration, optimisation and day-to-day management of network and server environments Development and delivery of new infrastructure features, services, and migrations Creation of technical documentation, handover materials, and internal training where necessary 2nd/3rd … line infrastructure support and troubleshooting, including escalation management when required Maintain secure, efficient and well-organised infrastructure environments Coordination with internal teams, external vendors, and international offices to support project and service delivery Participation in infrastructure projects, proof of concept testing, and acceptance processes Regular status and progress reporting to line management The Role Offers: A competitive More ❯

direct the delivery of Customer focused projects, ensuring high levels of customer satisfaction. Oversee all project activities across all functional areas in terms of tactical decisions, day-to-day management, planning, senior escalations and reporting. Provide full transparency with up to date project status. Act as SPOC with regard to project/programme management with all key stakeholders. … Lead all planning, execution, reporting, sign-off and related escalation management. Gain stakeholder confidence by demonstrating personal abilities in leading and directing projects. Identify and manage risks/opportunities by proactive identification/implementation of appropriate control/improvement measures. Your experience will include: Project Management qualification (equivalent Prince 2 Practitioner or PMP). Experience of interfacing milestone More ❯

across the Retail and Consumer Goods vertical. You will be accountable for the overall growth, profitability and client satisfaction within your Account/Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget. Responsibilities Accountable for developing and delivering the Account/Portfolio Plan and long … team performance Manage escalations for client account and provide help/support to team members by acting as the single point of contact Ensure robust and seamless governance and escalation management Identify and manage engagement risks, flagging issues early managing to resolution Achieve quarterly targets/quotas and KPI’s for client accounts Lead opportunities through all stages … sales process from prospect to delivery Ensure pipeline quality and quantity in CRM and follow Ciklum sales process Requirements Minimum of 6-8 years in client account and relationship management; including consulting, technology solutions/IT services, front office transformation and digital engagements Demonstrable knowledge and experience in the Retail & Consumer Goods sector including latest industry trends and operational More ❯

cloud migration project , working with a global law firm headquartered in London. This project focuses on the transition between cloud-based platforms, specifically involving iManage —a widely adopted document management tool in the legal industry. You will be responsible for managing the end-to-end delivery of this migration, ensuring minimal disruption to users, and working closely with stakeholders … logs. Facilitate regular project meetings and produce clear, concise status reporting. Manage change and communications to ensure successful user adoption post-migration. Support technical teams in issue resolution and escalation management. The successful Project Manager will be able to demonstrate: Proven experience leading cloud-to-cloud migration or similar complex technical projects, ideally in professional services or legal environments. … Familiarity with document management systems ; experience with iManage is strongly preferred but not essential. Strong stakeholder management and communication skills, particularly within legal and IT functions. Deep understanding of project delivery methodologies (Agile, Waterfall, or hybrid). Proficiency with PM tools such as MS Project, Jira, Asana, or equivalent. A proactive, delivery-focused mindset and ability to operate More ❯

Sound good? Read on to find out more about joining our team... Key Responsibilities As part of our ambitious growth plans we’re revamping our approach to Supply Chain management as a key enabler for our goal of achieving exceptional claims outcomes for customers whilst demonstrating market leading cost control. To meet this challenge we’re looking to expand … and procedures Audit & QA – Delivery of a Supplier Audit and Quality Assurance programme across all claims supply chain, including audit schedule, scope, execution, report issuance, and resolution tracking Contract Management – Ensure effective contracts are in place as part of supplier sourcing and renewal activity, and alongside the Supplier Performance Lead ensure these are kept updated throughout the contract lifecycle. … managing supplier compliance against defined policies, frameworks and controls, and working with the Head of Supply Chain to enhance both the visibility and effectiveness of reporting Risk/Issue Management – Management and tracking of risk/issues identified through supply chain including agreeing relevant actions, resolutions and timeframes Legal – Support the Head of Supply Chain in the ongoing More ❯

Sound good? Read on to find out more about joining our team... Key Responsibilities As part of our ambitious growth plans we’re revamping our approach to Supply Chain management as a key enabler for our goal of achieving exceptional claims outcomes for customers whilst demonstrating market leading cost control. To meet this challenge we’re looking to expand … and procedures Audit & QA – Delivery of a Supplier Audit and Quality Assurance programme across all claims supply chain, including audit schedule, scope, execution, report issuance, and resolution tracking Contract Management – Ensure effective contracts are in place as part of supplier sourcing and renewal activity, and alongside the Supplier Performance Lead ensure these are kept updated throughout the contract lifecycle. … managing supplier compliance against defined policies, frameworks and controls, and working with the Head of Supply Chain to enhance both the visibility and effectiveness of reporting Risk/Issue Management – Management and tracking of risk/issues identified through supply chain including agreeing relevant actions, resolutions and timeframes Legal – Support the Head of Supply Chain in the ongoing More ❯

and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives. Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance. Develop relevant domain knowledge required to perform job (e.g., Networking Protocols, Payments Infrastructure, OS Ecosystem, Release … Management, Cloud Computing). Demonstrate technical understanding to the degree required and comfortability working with engineers and with technology. Responsibilities: Communications management Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders. … project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating More ❯

and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives. Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance. Develop relevant domain knowledge required to perform job (e.g., Networking Protocols, Payments Infrastructure, OS Ecosystem, Release … Management, Cloud Computing). Demonstrate technical understanding to the degree required and comfortability working with engineers and with technology. Responsibilities: Communications management Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders. … project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating More ❯

You will lead a team of Delivery Managers and Scrum Masters, ensuring the maturity and effectiveness of delivery practices while aligning closely with business priorities. Key Responsibilities: Leadership & Line Management: Provide direct line management and leadership to a team of Delivery Managers and Scrum Masters. Foster a culture of continuous learning, mentoring, and career development to grow team … maturity and capability. Portfolio Delivery Oversight: Own the Business Align Teams portfolio-level delivery roadmap, ensuring alignment across business areas, visibility of delivery plans, and proactive management of dependencies. End-to-End Delivery Ownership: Lead the full lifecycle delivery of technology change initiatives across cross-functional teams, including third-party partners. Resource & Dependency Management: Identify and secure the … and implement best practices across the Business Align Teams, drawing on industry standards and emerging trends. Monitor performance and delivery outcomes, identifying opportunities for innovation and improvement. Governance & Risk Management: Lead the Scrum of Scrums and take ownership of portfolio-level risks and issues. Ensure these are visible to the technology leadership team and that appropriate mitigation strategies are More ❯

of delivery projects. Managing Complex Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex stakeholder groups, ensuring clear communication. … Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering software on customer-facing projects ; ideally, multi-platform, customer-centric software solutions. Proven ability in More ❯

of delivery projects. Managing Complex Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex stakeholder groups, ensuring clear communication. … Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering software on customer-facing projects ; ideally, multi-platform, customer-centric software solutions. Proven ability in More ❯

an enormous opportunity to impact the customer experience, design, architecture, and implementation of products in the wellness space, impacting millions of people's lives. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance customer and business needs against technical constraints. Your role will involve maintaining existing products, developing new features, and supporting new … to enhance productivity and performance. Support multiple squads within the Cloud Platform team, managing the product roadmap and coordinating agile ceremonies. The Person Skills and Experience: Extensive Technical Program Management experience in a related industry. Deep understanding of cloud infrastructure and components, particularly in AWS. Experience in Software Development or Architecture, is essential to building credibility and relationships with More ❯

an enormous opportunity to impact the customer experience, design, architecture, and implementation of products in the wellness space, impacting millions of people's lives. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance customer and business needs against technical constraints. Your role will involve maintaining existing products, developing new features, and supporting new More ❯