26 to 47 of 47 ITIL Certification Jobs in the UK

hardware (desktops, laptops, softphones) and virtualisation technologies. Ability to prioritise workloads, work under pressure, and manage tickets independently. Flexible, proactive, and able to adapt to changing priorities. Knowledge of ITIL principles is desirable. Qualifications Computing-related qualification (certificate, diploma, or equivalent). ITIL certification beneficial. (Contract – Inside IR35 More ❯

to-date operational documentation. Act as the final escalation point for most incidents, reducing the need for further escalation. Skills & Experience Certificate or Diploma in Computing (or equivalent). ITIL certification or equivalent is advantageous. Strong experience in diagnosing and troubleshooting technical issues. Good working knowledge of Windows 10/11, MECM/InTune, networking, and common applications. More ❯

support to Head Office and International users, ensuring incidents and requests are resolved within SLAs. Manage helpdesk tickets and escalate issues when necessary, maintaining clear communication with users. Apply ITIL-aligned service management practices for Incident, Change, and Problem Management. Ensure compliance with GDPR, data protection, and internal IT governance policies. Test and maintain contingency and disaster recovery plans. … reporting tools, and Power BI. Knowledge of networking, firewalls, and surveillance systems. Experience with data governance, automation tools, and process standardisation. Microsoft Server and VMware certifications - nice to have ITIL Certified - nice to have Problem solver with the ability to balance firefighting with strategic delivery. Avid technologist, always curious about new tools, trends, and innovations. Strong communication skills, able More ❯

Experience managing risk assessments, incident response, and security operations. • Excellent problem-solving, communication, and leadership skills. Desirable qualifications and experience: • CISM, CISSP, ISO 27001 Lead Implementer/Auditor, or ITIL certification. • Experience with frameworks such as PSN, PCI-DSS, NHS DSP Toolkit, or CAF. • Understanding of insurance laws and governance. Should you have any questions or wish to apply More ❯

Experience managing risk assessments, incident response, and security operations. • Excellent problem-solving, communication, and leadership skills. Desirable qualifications and experience: • CISM, CISSP, ISO 27001 Lead Implementer/Auditor, or ITIL certification. • Experience with frameworks such as PSN, PCI-DSS, NHS DSP Toolkit, or CAF. • Understanding of insurance laws and governance Should you have any questions or wish to apply More ❯

of working within a similar governance and/or assurance role. * Experience of writing and reviewing technical design documentation. * ISEB (Information Systems Examination Board) And one of the following - ITIL (Information Technology Infrastructure Library) Certification, IT4IT Certification, COBIT (Control Objectives for Information and Related Technologies) Certification Desirable: * Experience of operating in a similar role in wider More ❯

requirements and assumptions, and identify opportunities when defining problems and solution options. Qualifications: TOGAF (The Open Group Architecture Framework), ISEB (Information Systems Examination Board) and one of the following: ITIL (Information Technology Infrastructure Library) Certification IT4IT Certification COBIT (Control Objectives for Information and Related Technologies) Certification If you're excited about this role then we would More ❯

will now be based on an Umbrella solution. Essential skills/experience required: TOGAF (The Open Group Architecture Framework), ISEB (Information Systems Examination Board) and one of the following: ITIL (Information Technology Infrastructure Library) Certification IT4IT Certification COBIT (Control Objectives for Information and Related Technologies) Certification Role/responsibilities: Identify priorities for change to enable delivery More ❯

C-level leaders Identify service risks and implement mitigation strategies Lead and manage Service Improvement Plans (SIPs) Support change, release and transition processes into BAU Promote best practice and ITIL-aligned operational standards Identify automation and optimisation opportunities Contribute to onboarding of new clients and smooth service adoption Produce commercial and performance-focused service reporting YOUR KEY SKILLS: Proven … experience within a Service Delivery Manager role at an IT MSP Strong ownership of SLA frameworks and service performance metrics ITIL certified with practical application of service management principles Experience with Microsoft 365 and cloud service environments Excellent stakeholder communication, including senior leadership engagement Analytical mindset with the ability to drive data-led decision making Resilient, proactive and driven … to enhance customer satisfaction BENEFITS: Performance-related bonus Microsoft certification incentives 33 days annual leave (including bank holidays) Birthday leave Private medical insurance, income protection & life assurance Company pension scheme Enhanced family-friendly benefits Company sick pay & compassionate leave Employee Assistance Programme C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we More ❯

advice on service architecture and delivery. act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following: Supporting, developing, and transforming enterprise IT Services for Telefónica Tech … transition management to plan and manage the effective transfer of ICT services to new service designs. Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF Experience and skills: Experience: Previous experience … in a Service Architect role More than years' experience in designing, implementing, and delivering enterprise level IT Managed Services. ITIL Qualified Experience of managing ITIL processes across service towers and third parties (SIAM) Experience at senior management level in a large, complex customer facing organization Proven experience in developing and implementing IT strategies to achieve transformational levels of More ❯

effectively. You will specifically have experience of dealing with third-party vendors and contracts, along with a good understanding of Microsoft products, along with strong communication skills and be ITIL qualified. To be considered for this role, you will need the following: - Strong Service Desk knowledge Dealt with Third-Party Vendors and Contracts On-site in London with travel … to other sites Experience with Microsoft M365 Experience with Active Directory IT audit processes and controls. ITIL Foundation certification If this could be your next career move, joining a growing challenger bank, please forward your CV in the first instance. Due to the volume of applications received for positions, it will not be possible to respond to all More ❯

Specification Education/Qualifications Essential VMware Certifications and/or ability to demonstrate equivalent knowledge, skills and experience University Degree or equivalent, recent experience; MCSE; Desirable Prince 2 Foundation ITIL Qualification Citrix Certification and/or ability to demonstrate equivalent knowledge, skills and experience Experience Essential Managing a core infrastructure environment that includes VMware, Netapp, Citrix XenApp/… virtualisation; Monitoring and producing reports related to infrastructure performance, status and availability; Work closely with suppliers to resolve problems and build new solutions. Desirable Experience of working in an ITIL Service Management environment Project Management Experience. Skills Essential Practical and working knowledge of Microsoft Office Products at an expert level, including Word, Excel, Visio and Project. Specialist technical skills More ❯

equivalent in a relevant subject or with equivalent experiential learning in the field of Network, Telecommunications and Network Security technical Design and Support Achieve a relevant Networking/Cisco certification within an agreed timescale Desirable Cisco Qualification Network Security Qualification ITIL Qualification - Foundation Level Experience Essential Recent hands on, IT technical experience of industry standard technologies and working More ❯

requirements and assumptions and identify opportunities when defining problems and solution options. Qualifications: TOGAF (The Open Group Architecture Framework), ISEB (Information Systems Examination Board) and one of the following: * ITIL (Information Technology Infrastructure Library) Certification * IT4IT Certification * COBIT (Control Objectives for Information and Related Technologies) Certification We are an equal opportunity employer and value diversity in More ❯

with service designs, ensuring potential impacts on operations are identified and addressed. Candidate Requirements Experience in delivering Service Design for a global website in a complex, large enterprise environment. ITIL qualified (minimum v3) with a deep understanding of ITIL principles, practices, and processes. Experience in IT service design, service architecture, or a similar role within an IT Infrastructure More ❯

/IT Support environment (2nd line experience preferred). Strong troubleshooting across hardware, Windows OS, Microsoft 365, networks and common business apps. Experience with ticketing/ITSM tools and ITIL practices (Incident, Problem, Change). Good communication skills; able to explain technical issues to non-technical users. Experience supporting mobile devices, printers, remote access and desk-side equipment. Strong … customer service, ownership mindset and attention to detail. ITIL Qualifications would be advantageous. What you'll get in return Initial 7 Month Contract (December start date) £200 - 250 per day rate outside IR35 Hybrid working 3 days onsite, 2 days remote to Milton Keynes What you need to do now If you're interested in this role, click 'apply More ❯

Excellent interpersonal and communication skills. Ability to work under pressure and build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver More ❯

Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management More ❯

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/EUC/Supplier MGT Must be able to talk/communicate More ❯

experience managing HSMs (Thales, Entrust, or Gemalto) Proficiency with HSM monitoring tools and automation Coding skills in Python or similar scripting languages Knowledge of SSH key and certificate management ITIL Foundation qualification Excellent attention to detail and stakeholder management Hold active BPSS clearance TO BE CONSIDERED: Please apply through this advert or email me directly at . For further … to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: Cryptography Analyst, HSM Management, Python, Automation, Information Security, ITIL, Certificate Management, Key Management, Security Operations, Risk and Compliance, NSD More ❯

and vendor relationships * Skilled in business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed More ❯

and vendor relationships * Skilled in business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed More ❯