26 to 50 of 113 ITIL Certification Jobs in the UK

solutions-led approach Ability to mentor, train, and approve technical and service documentation and processes Experience working cross-functionally with other senior leaders and departments Bonus (Preferred, Not Essential): ITIL® certification or experience in ITIL-aligned environments Background working in critical environments (e.g. data centres, financial services, large-scale enterprise More ❯

solutions-led approach Ability to mentor, train, and approve technical and service documentation and processes Experience working cross-functionally with other senior leaders and departments Bonus (Preferred, Not Essential): ITIL® certification or experience in ITIL-aligned environments Background working in critical environments (e.g. data centres, financial services, large-scale enterprise More ❯

solutions-led approach Ability to mentor, train, and approve technical and service documentation and processes Experience working cross-functionally with other senior leaders and departments Bonus (Preferred, Not Essential): ITIL® certification or experience in ITIL-aligned environments Background working in critical environments (e.g. data centres, financial services, large-scale enterprise More ❯

ensuring SLAs and KPIs are consistently achieved. Act as the bridge between IT teams, vendors, and senior business stakeholders , ensuring smooth communication and alignment. Lead service improvement initiatives, using ITIL best practices to enhance processes, reliability, and customer satisfaction. Oversee infrastructure services and SaaS platforms , ensuring resilience, security, and compliance. Manage escalations and major incidents, driving root cause analysis … accountability, innovation, and excellence. Skills & Experience Proven track record as a Senior IT Service Delivery Manager (or similar leadership role) within a financial services environment . Strong knowledge of ITIL frameworks and service management best practice (ITIL certification desirable). Solid understanding of IT infrastructure , cloud technologies , and SaaS delivery models . Excellent stakeholder management skills, with More ❯

Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced IT services. Confident in a stakeholder-facing role - strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step More ❯

partners (e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're ready to take your career to the next level as a Collaboration More ❯

required to deliver the Services; Ensuring spares management and asset management (for managing spares, repairing spares, levels of support provided); maintenance of components (remote and on location); Management of certification and compliance Management of sub-contractors and supply-chain management; Identify and where appropriate implement process improvements or other changes to enhance the Customer Service organisation Act as the … volumes of complex data Desirable: Experience working in a matrix organisation Understanding of ISO9001 Education and qualifications Essential: Degree in a relevant discipline or equivalent education/experience Desirable: ITIL certification Project Management qualification/certification or equivalent knowledge Personal Qualities Self-motivated and able to motivate others Able to demonstrate accountability Proven target achiever Effective influencer More ❯

systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio More ❯

technologies that the business use. The team is small so the role is demanding and requires an enthusiastic multi-skilled person. Qualifications and Experience: Strong leadership skills Qualified MCITP ITIL qualified to Foundation Level Strong Working knowledge of Microsoft 365 Strong Working knowledge of Microsoft Azure, IaaS, SaaS and PaaS. Working knowledge of Active Directory, AAD, Windows Server, SQL More ❯

Incident management & change Management Certifications such as a Certificate in Cyber Security Practices, BCS Professional Certifications, Certificate in Information Security Management Principles (CISMP) or a Government Security Cyber Apprenticeship ITIL certifications Proven experience in a cybersecurity role, with a track record of successfully managing security risks and incidents This really is a fantastic opportunity for a Cyber Security Manager More ❯

AWS (nice to have), VMware (preferred), Windows Server, firewalls, physical servers and switches. Experience and understanding of information security issues and industry standards such as SSAE16 and ISO 27001 ITIL certification is considered an asset Role and Responsibilities Role and Responsibilities Create reports and analyse performance trends to identify potential improvement areas and/or performance deficiencies Provide More ❯

technologies that the business use. The team is small so the role is demanding and requires an enthusiastic multi-skilled person. Qualifications and Experience: Strong leadership skills Qualified MCITP ITIL qualified to Foundation Level Strong Working knowledge of Microsoft 365 Strong Working knowledge of Microsoft Azure, IaaS, SaaS and PaaS. Working knowledge of Active Directory, AAD, Windows Server, SQL More ❯

Education and Certifications: Qualified in relevant technical subject i.e. degree in Telecommunications or Electronic Engineering Cisco/Juniper/Fortinet Certifications - Minimum associate level, but Professional level is preferred ITIL certifications Optional Desired Skills: A point-of-sale (POS), ATM, banking or finance industry background is preferred Has worked with financial applications Presentation Skills, able to communicate at all More ❯

Web Services (AWS). Experience of supporting IBM WebSphere MQ Experience of Release Management processes for the deployment of application packages from development through to production environments. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Experience with WebSphere Application Server and Apache Tomcat Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components. Scripting skills … colleagues. (preferred) Professional qualifications/certifications Bachelor's degree or equivalent Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services Industry standard IT certification - AWS/RHEL/IBM MQ (preferred) ITIL certification (preferred) Hybrid working - Central London based - candidate must be eligible to work in the UK By applying to More ❯

ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and service transitions Contribute to business continuity and out-of-hours support planning … What Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre environments is highly desirable Technical background (e.g. Windows … networking, monitoring tools) is a plus ITIL certification or relevant management qualifications preferred Benefits: 33 days annual leave 4 x Death in Service Benefit Contributory Pension Scheme (5% Employer, 5% Employee) Apply now for an immediate interview. More ❯

analytical, interpersonal and communication skills are required with emphasis on achieving results and successful outcomes Graduate Calibre, IT professional Preferably a background in Science, Mathematics, Engineering or Computer Science ITIL certification to foundation level or above, with practical experience of working in an ITIL framework Detailed understanding of a number of development technologies, environments, and frameworks; such More ❯

CEMEA Enforce security standards and support group-wide IT initiatives Coordinate with vendors and head office IT to resolve issues promptly Document IT processes, update policies, and assist with ITIL/Service catalogue improvements You will have: Solid IT operations/support experience- gained from within a banking or financial services company Strong grasp of Windows infrastructure, networking, Office … and ITSM tools Confident in handling escalations, troubleshooting complex issues, and working under pressure Excellent communicator with stakeholder management skills across projects and vendors Flexibility for occasional weekend support ITIL certification and SCCM experience are advantageous Why you'll love this role: Be at the heart of our technology delivery in a fast-moving financial environment Collaborate across More ❯

extension) Location:2 days per week in Central London. You will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business … IT teams, business stakeholders, and end-users to identify areas for service improvement. Serve as a change advocate, supporting organizational change management and user adoption efforts. You ideally possess: ITIL certification with 10+ years in ITSM. Strong preference for individuals who have operated in a Senior capacity. SIAM and ServiceNow experience. Proven background in IT Service Management with More ❯

to-end support structures, including SLAs, KPIs, OLAs, and operational processes. Drive continuous improvement and support the implementation of automation and efficiency-enhancing technologies. This role aligns with the ITIL Service Management framework and requires strong coordination, assurance, and stakeholder engagement skills. What skills, knowledge and experience will you need? How will this be assessed? Our application process requires … your employment history and a personal statement. This is your opportunity to evidence clear examples of how you meet the following: ITIL Service Management qualifications - Information Technology Infrastructure Library (ITIL certification: Foundation Level) or equivalent demonstrable experience appropriate to the role of Service Transition Manager. Experience and a proven track record in managing projects. Stakeholder Engagement & Communication More ❯

to-end support structures, including SLAs, KPIs, OLAs, and operational processes. Drive continuous improvement and support the implementation of automation and efficiency-enhancing technologies. This role aligns with the ITIL Service Management framework and requires strong coordination, assurance, and stakeholder engagement skills. What skills, knowledge and experience will you need? How will this be assessed? Our application process requires … your employment history and a personal statement. This is your opportunity to evidence clear examples of how you meet the following: ITIL Service Management qualifications - Information Technology Infrastructure Library (ITIL certification: Foundation Level) or equivalent demonstrable experience appropriate to the role of Service Transition Manager. Experience and a proven track record in managing projects. Stakeholder Engagement & Communication More ❯

to-end support structures, including SLAs, KPIs, OLAs, and operational processes. Drive continuous improvement and support the implementation of automation and efficiency-enhancing technologies. This role aligns with the ITIL Service Management framework and requires strong coordination, assurance, and stakeholder engagement skills. What skills, knowledge and experience will you need? How will this be assessed? Our application process requires … your employment history and a personal statement. This is your opportunity to evidence clear examples of how you meet the following: ITIL Service Management qualifications - Information Technology Infrastructure Library (ITIL certification: Foundation Level) or equivalent demonstrable experience appropriate to the role of Service Transition Manager. Experience and a proven track record in managing projects. Stakeholder Engagement & Communication More ❯

to-end support structures, including SLAs, KPIs, OLAs, and operational processes. Drive continuous improvement and support the implementation of automation and efficiency-enhancing technologies. This role aligns with the ITIL Service Management framework and requires strong coordination, assurance, and stakeholder engagement skills. What skills, knowledge and experience will you need? How will this be assessed? Our application process requires … your employment history and a personal statement. This is your opportunity to evidence clear examples of how you meet the following: ITIL Service Management qualifications - Information Technology Infrastructure Library (ITIL certification: Foundation Level) or equivalent demonstrable experience appropriate to the role of Service Transition Manager. Experience and a proven track record in managing projects. Stakeholder Engagement & Communication More ❯

Experience working in DevOps environments and managing cross-functional engineering teams. Excellent communication and stakeholder management skills, with the ability to influence at all levels. Usage of Service Now, ITIL certification or equivalent service management qualification. Experience in global banking environments or regulated industries. Product ownership Why Join? Be part of a high-impact team supporting mission-critical More ❯

/McAfee). Experience with Azure account management, Teams admin, and SharePoint L1 support. Knowledge of cloud printing, Starlink satellite devices, and mobile device setup (iPhone/iPad). ITIL certification or strong process knowledge. Excellent communication, problem-solving, and customer service skills. Ability to work onsite, occasionally out of hours, and travel to other sites if required. More ❯

/McAfee). Experience with Azure account management, Teams admin, and SharePoint L1 support. Knowledge of cloud printing, Starlink satellite devices, and mobile device setup (iPhone/iPad). ITIL certification or strong process knowledge. Excellent communication, problem-solving, and customer service skills. Ability to work onsite, occasionally out of hours, and travel to other sites if required. More ❯