of experience in customer facing roles in a service company, preferably a utility, data center, IT, or telecommunications company. Experience with Service Management, preferably of more complex international customers. ITIL qualifications and experience are preferred. Ability to interface with internal functional teams in Operations, Implementation services, Sales, Finance, and segment. External contact with Customers and potentially Integrators. Knowledge Mastery More ❯
occasional travel to Warwickshire Due to increased customer demand in the financial services sector, TXP is expanding their Management Services capability; and we're recruiting for a highly accomplished, ITIL Certified UK based Continual Improvement Manager with SIAM expertise and ITIL v4, to support the increase in demand from projects and business change initiatives from our leading, Midlands … improvement metrics to ensure measurable value and alignment with organisational goals. Facilitate service reviews, improvement workshops, and governance forums to challenge underperformance and drive service maturity. Ensure alignment with ITIL Continual Improvement practices, Lean methodologies, and organisational policies. Experience & Skills: Strong experience in continual improvement, service management, or operational excellence roles within complex IT service environments. Working knowledge of … SIAM models and multi-vendor ecosystems, with experience supporting or assuring their implementation. Skilled in applying ITIL (especially Continual Improvement), Lean, Six Sigma, or similar frameworks to drive measurable outcomes. Excellent analytical skills with the ability to interpret service performance data and generate actionable insights. Proven ability to influence, engage, and drive change across a diverse stakeholder landscape, including More ❯
Employment Type: Temporary
Salary: £65000 - £75000/annum Holiday, Pension, Hybrid Working
occasional travel to Warwickshire Due to increased customer demand in the financial services sector, TXP is expanding their Management Services capability; and we're recruiting for a highly accomplished, ITIL Certified UK based Continual Improvement Manager with SIAM expertise, to support the increase in demand from projects and business change initiatives from our leading, Midlands based financial services client. … improvement metrics to ensure measurable value and alignment with organisational goals. Facilitate service reviews, improvement workshops, and governance forums to challenge underperformance and drive service maturity. Ensure alignment with ITIL Continual Improvement practices, Lean methodologies, and organisational policies. Experience & Skills: Strong experience in continual improvement, service management, or operational excellence roles within complex IT service environments. Working knowledge of … SIAM models and multi-vendor ecosystems, with experience supporting or assuring their implementation. Skilled in applying ITIL (especially Continual Improvement), Lean, Six Sigma, or similar frameworks to drive measurable outcomes. Excellent analytical skills with the ability to interpret service performance data and generate actionable insights. Proven ability to influence, engage, and drive change across a diverse stakeholder landscape, including More ❯
Employment Type: Temporary
Salary: £60000 - £69000/annum Holiday, Pension, Hybrid Working
dissatisfaction or operational disruption. Execute policies and processes outlined by departmental management. Uphold IQUW values in all interactions, ensuring ethical and professional standards. Essential qualifications, skills and experience MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team. ITIL Understanding: Essential understanding of ITIL principles (ITILMore ❯
Swansea Vale, Swansea, West Glamorgan, Wales, United Kingdom
ERS
operational disruption. Policy Adherence: Execute policies and processes outlined by departmental management. Uphold IQUW values in all interactions, ensuring ethical and professional standards. Essential qualifications, skills and experience MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team. ITIL Understanding: Essential understanding of ITIL principles (ITILMore ❯
operational disruption. Policy Adherence: Execute policies and processes outlined by departmental management. Uphold IQUW values in all interactions, ensuring ethical and professional standards. Essential qualifications, skills and experience MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team. ITIL Understanding: Essential understanding of ITIL principles (ITILMore ❯
operational disruption. Policy Adherence: Execute policies and processes outlined by departmental management. Uphold IQUW values in all interactions, ensuring ethical and professional standards. Essential qualifications, skills and experience MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team. ITIL Understanding: Essential understanding of ITIL principles (ITILMore ❯
Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITILcertification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITILcertification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
Strong knowledge of Microsoft Office applications Good understanding of IT infrastructure, networking, and associated tools Experience with IT service management applications Hands-on experience with software deployment via SCCM ITILcertification is advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Oryx Align Limited
management principles and methodologies Excellent communication skills, with the ability to present ideas clearly and persuasively Desirable: Experience in working within the construction, data centre and commercial property sectors Certification in project management (PMP, PRINCE2, etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT providers to validate technical expertise. … ITILCertification: Understanding of IT service management best practices What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private medical throughVitality, group personal pension -4% employer and 5% employee contributions andLife Insurance at4 x salary. Other benefits include: Employee Assistance Programme More ❯
IOS and NX-OS. Experience of Ansible or similar automation/orchestration technologies or willingness to build expertise. Cisco ACI software defined networking experience or preparedness to build expertise. ITILcertification or experience. Full UK Driving Licence as travel to other sites will be required. Current DV Clearance or eligibility to gain DV clearance is essential for this More ❯
Salisbury, Wiltshire, United Kingdom Hybrid / WFH Options
Sopra Steria Group
IOS and NX-OS. Experience of Ansible or similar automation/orchestration technologies or willingness to build expertise. Cisco ACI software defined networking experience or preparedness to build expertise. ITILcertification or experience. Full UK Driving Licence as travel to other sites will be required. Current DV Clearance or eligibility to gain DV clearance is essential for this More ❯
Lincoln, Lincolnshire, England, United Kingdom Hybrid / WFH Options
Michael Page Technology
of market-leading technology services across the organisation. You will ensure SLAs are consistently met and exceeded, driving a first-rate IT Service function for users, operating within an ITIL environment. Service Transition will be a central focus of the role, as the business are continuously looking to invest in best-in-class, high-quality services, and you will … experience: At least 2-3 years commercial experience in a similar IT Service Manager/IT Service Delivery role. A strong level of understanding and professional experience with ITIL. ITIL certifications (desirable, but not essential). Service Transition. Incident Management. Job Offer Starting salary of £40,000 - £42,000 . 12% company pension contribution. Annual bonus. + more. More ❯
Northampton, West Northamptonshire, Northamptonshire, United Kingdom
Howdens Joinery
introduction and ideally some Service Design. - Process design, management, and documentation/authoring skills; with strong ability to chair, facilitate and lead meetings, workshops, and other such structured sessions. - ITIL awareness, preferably supported by ITIL certifications - Preferably someone with a strong background in Service management roles, with solid understanding of service management frameworks and processes - Understanding of Agile More ❯
Umbrella Engagement - 6 months - North West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Change and Configuration or Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience in More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Hays
awareness is important, as is being confident in project process and governance. You'll need excellent stakeholder management skills, alongside strong written and verbal communication skills. Prince 2 or ITIL qualifications will be beneficial. Exposure across project management would also be beneficial. What you'll get in return In return, you'll work in an exciting senior role in More ❯
Alexander Mann Solutions - Public Sector Resourcing
implementing ServiceNow features and integrations. . Solid understanding of ITSM processes (incident, problem, change) and experience delivering within agile delivery frameworks. Desirable: . Knowledge of Angular, HTML, CSS. . ITIL Qualification or relevant experience/skills. . Current ServiceNow platform Certification. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident More ❯
Country: United Kingdom Location: London Sector: Project Manager Daily Rate: EUR 340 per day Job Type: Contract Technologies: ISO 20000 ITIL V3 Prince 2 transition management onshore/offshore COTS implementation JIRA Atlassian document and content management systems Agile/Scrum OOP Java Software development methodologies Communication Project Manager - London - 340 euros per day Posted Wednesday, 30 August … Project Manager, to join a large European organisation based in London, initially till the end of year, with strong possibility of extension. The ideal candidate will be ISO or ITIL certified and have industry experience in the pharmaceutical and public sectors. ISO 20000 and/or ITIL V3 certification is desirable. Certification in Project Management is … offshore teams Experience dealing with multiple stakeholders and senior Project managers. Schedule, plan and organize IT resources to ensure effective and successful completion of releases & changes. Knowledgeable in the ITIL v3 Transition lifecycle. Raise Change requests & releases and validate quality for approval by changes authorities. Experience in use of Jira SDLC and Service desk will be considered an advantage More ❯
resources and timelines • Contribute to customer roadmaps and value delivery • Participate in remote and on-site work as needed What We're Looking For Basic to intermediate Microsoft 365 certification Some experience with Unified Communications (e.g., Teams Voice, SIP trunking, SBCs) Strong communication and documentation skills A proactive, customer-focused mindset Willingness to work flexible hours during key project … phases Full UK driving licence Desirable (but not essential) Experience with Audiocodes media packs, or similar gateways Knowledge of network infrastructure (VPNs, firewalls, load balancers) PRINCE2 Foundation or ITILcertification Why Join Us? • Clear progression path into Project Management or Technical Consultancy • Supportive team culture with a focus on learning and development • Exposure to enterprise-level deployments and More ❯
environments adhere to organizational security policies and standards. Implement and maintain endpoint protection measures, including antivirus, encryption, and patch management. Job requirements Qualifications and Skills IT Related Education/certification Experience managing a small team. ITILcertification would be a big plus Demonstrated ability in defining processes and systems design Working knowledge of: Operating Systems mainly Windows More ❯
Warwick, Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
The Bridge (IT Recruitment) Limited
roles. Strong communication, problem-solving, and client service skills. Familiar with Jira or similar ticketing systems. Comfortable in fast-paced, agile environments. Experience supporting critical, always-on systems. Desirable: ITILcertification or service management qualifications. Experience in service transitions and onboarding processes. What's Offered: Work on meaningful digital products that are game-changing Supportive and collaborative team More ❯
licensing We are looking for someone with strong time management and organisational skills, a commitment to continuous learning and improvement, and a belief in the importance of teamwork. An ITILcertification is a plus. About Us Harrods is one of the world's leading luxury department stores, becoming a destination for top designers and sought-after brands worldwide. More ❯
Highly Onsite Presence - Must have a strong background ITIL Service Management Background in the disciplines of Problem and Incident Management and Management of those resources within a medium/large sized fast moving multi business unit company. It is highly probable that the ideal candidate will have Outstanding Communication and Management skills and have an ITIL accreditation within More ❯
creation of documentation to support users Awareness of data protection principles e.g. GDPR. A fundamental understanding and appreciation of a variety of underlying web technologies. Desirable Skills and Experience ITIL Qualifications. Technical accreditation's e.g. Microsoft MCSA/Cisco CCNA/etc. Experience of working with AV equipment Experience Why Arden: At Arden, you will become a part of More ❯