1 to 25 of 657 Incident Management Jobs in the UK

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

TechHub Support Analyst - Manchester Closing Date: 25/06/2025 Group: Corporate Group Management Level: Administrator Job Type: Permanent Job Description: Please note this role will close at 00.01 on the 25th June so we advise making your application by midnight on the 24th June. About Ofcom As the UK’s communications regulator, we’re delivering vital work … in gathering feedback from colleagues and ensuring it is communicated internally to help drive service improvement. In addition to day-to-day support, you will collaborate with the Service Management and Programme Delivery teams to help maintain service levels, support new or changing ICT services, and contribute as a technical resource in project delivery. Your key responsibilities You will … advice Maintains expert-level knowledge of Microsoft 365 apps including Teams, Excel, PowerPoint, Outlook, OneDrive, SharePoint, Loop, OneNote, Power Automate, Forms, and Planner. Regularly updates expertise in Microsoft Endpoint Management, including SCCM and MDM solutions. Delivers expert advice, training, and support on meeting room technologies such as Microsoft Teams, Teams Town Hall, Webinars, O365, and room booking systems. Promotes More ❯

security measures to protect our computer infrastructure, information systems and to ensure the organization maintains an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves as an expert on cybersecurity … new security technologies by developing selection criteria to identify appropriate security solutions to support strategic, operational needs, and security requirements. Participate in the development and testing of the security incident response plan, act as the incident response leader. Develop security, risk, and compliance reports and alerts. Participate in the yearly review of policies and procedures to support information … are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management policy and procedure. Qualifications: Bachelor's degree required; advanced degree highly desirable. Candidates must possess significant analytical skills, which evolved from early academic training in Cybersecurity, Information Systems, Computer More ❯

organisation And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems in systems, processes … and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You can maintain secure configuration and … accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement: You can implement policies and propose process efficiency and common ways in which processes are optimised. You can More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Primary Responsibilities Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users. Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage … Confluence, Slack, and other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus … workflows (account provisioning, access controls) Partner with HR/InfoSec to enforce IAM policies and compliance standards Continuous Improvement Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc. Who we are looking for Self More ❯

Primary Responsibilities Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users. Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage … Confluence, Slack, and other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus … workflows (account provisioning, access controls) Partner with HR/InfoSec to enforce IAM policies and compliance standards Continuous Improvement Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc. Who we are looking for Self More ❯

working friendly organisation And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems in systems, processes … and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You can maintain secure configuration and … accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement: You can implement policies and propose process efficiency and common ways in which processes are optimised. You can More ❯

so much more! To see the full range of benefits we offer please see our Moorfields benefits document. Detailed job description and main responsibilities Skills needed for this role • Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. • Problem management: You can investigate problems in systems, processes … and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. • Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. • Asset and configuration management: You can maintain secure configuration and … accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. • Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. • Continual service improvement: You can implement policies and propose process efficiency and common ways in which processes are optimised. You can More ❯

internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO to ensure … Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service capabilities for common support … and business operations. Deliver demonstrable progress in the company's use of AI technologies. Build and lead a high-performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure compliance More ❯

the end-to-end SEPA Instant payments product offering, responsible for the applications that underpin processing of this payment rail • Own the lifecycle of SEPA Instant Payments applications, including incident management, change control, capacity planning, and service continuity • Ensure high availability, performance, and resilience of the SEPA Instant Payments platform, meeting strict SLAs and compliance requirements. • Act as … for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead root cause analysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes required with the SEPA Instant payment solution, including the management of … the delivery of IT change for the Banks across the EMEA region. • Working closely with each of the IT teams and functions, the role will require engagement with senior management and key stakeholders. Attributes: • Works autonomously but maintains an open dialogue with management and escalating as appropriate. • Manages vendors, negotiates contracts, commercials, legal terms etc. • Works effectively across More ❯

the end-to-end SEPA Instant payments product offering, responsible for the applications that underpin processing of this payment rail • Own the lifecycle of SEPA Instant Payments applications, including incident management, change control, capacity planning, and service continuity • Ensure high availability, performance, and resilience of the SEPA Instant Payments platform, meeting strict SLAs and compliance requirements. • Act as … for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead root cause analysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes required with the SEPA Instant payment solution, including the management of … the delivery of IT change for the Banks across the EMEA region. • Working closely with each of the IT teams and functions, the role will require engagement with senior management and key stakeholders. Attributes: • Works autonomously but maintains an open dialogue with management and escalating as appropriate. • Manages vendors, negotiates contracts, commercials, legal terms etc. • Works effectively across More ❯

the end-to-end SEPA Instant payments product offering, responsible for the applications that underpin processing of this payment rail • Own the lifecycle of SEPA Instant Payments applications, including incident management, change control, capacity planning, and service continuity • Ensure high availability, performance, and resilience of the SEPA Instant Payments platform, meeting strict SLAs and compliance requirements. • Act as … for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead root cause analysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes required with the SEPA Instant payment solution, including the management of … the delivery of IT change for the Banks across the EMEA region. • Working closely with each of the IT teams and functions, the role will require engagement with senior management and key stakeholders. Attributes: • Works autonomously but maintains an open dialogue with management and escalating as appropriate. • Manages vendors, negotiates contracts, commercials, legal terms etc. • Works effectively across More ❯

to analyze incidents escalated by the SOC Analyst (L1) and undertake detailed investigations of Security Events. The Security Analyst (L2) will determine whether a security event qualifies as an incident and coordinate with the customer's IT and Security teams for resolution. Main Duties Security Monitoring & Investigation: Monitor SIEM tools to ensure high-level security operations. Oversee and enhance … security incidents. Conduct real-time analysis of security events and escalate as necessary. Support investigations into incidents, determining root causes and impacts. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to contain, eradicate, and recover from security incidents. … Develop and maintain incident response plans aligned with industry best practices. Manage escalation during security incidents. Follow major incident procedures. Threat Intelligence: Stay updated on cybersecurity threats and vulnerabilities, integrating threat intelligence into monitoring processes. Contribute to threat intelligence feeds for proactive detection. Security Tool Management: Manage and optimize SIEM tools, ensuring proper configuration and updates. Develop More ❯

resource management. Review Azure Monitor analytics and Azure portal logs to identify and remediate subscription and resource issues. Manage containerized workloads using Docker and Azure Container Registries for image management and deployment. Implement automated monitoring, logging, and alerting systems using Azure Monitor, Log Analytics, and Application Insights. Collaborate with development and engineering teams to ensure seamless integration of applications … role-based access control (RBAC), and ensuring compliance with DoD standards. Assist in the automation of operational tasks using Infrastructure-as-Code tools like Terraform or Bicep. Participate in incident response, root cause analysis, and post-incident reviews to improve system reliability. Provide helpdesk support by taking ownership of tickets in the Remedy ticketing solution, resolving issues, and … DevSecOps tools, including GitHub Advanced Security (CodeQL, Dependabot, SBOM), GitHub Workflows, and Visual Studio Code/Enterprise. Experience with security tools such as Trellix, Invicti, and Anchore for vulnerability management and compliance. Strong Windows Server administration skills, including troubleshooting SCCM issues and client-side domain joins. Familiarity with Linux (Ubuntu) administration for server and appliance management. Proficiency in Azure More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in a continuous … Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also proactively … supporting the Service Catalogue and Tooling function, ensuring accurate identification, control, and auditing of services within the catalogue. You will contribute to the development and enhancement of IT Service Management tools, offering 2nd line support for Incident Management, Service Requests, Release and Change Management, and analysing requirements for tool improvements. You will also support continual improvement More ❯

a demanding customer environment. Managing capacity and availability issues, various moves/adds/changes, server software installation and configuration. Recording, tracking and updating call information on a service management tool. Ensuring that Service Delivery work meets the agreed quality standards of documentation and reporting (asset management, incident management etc.) Bolstering continuous service improvement by maintaining … standard methodologies and knowledge repositories. Creating draft knowledge management articles for QA with resolutions and workarounds. Contributing to creation of technical design/implementation documentation. Performing all technical aspects to support infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms. Participating in test planning and execution. Recognising opportunities to embrace innovative technologies. Working cross-functionally to resolve customer … skills and knowledge WSUS patching and remediation experience. Excellent Android/Apple iOS skills and experience with MDM and JSS Expert Knowledge of Office 365 centralized deployments and release management Basic knowledge of corporate network topologies Basic knowledge of Firewalls and VPN technologies Experience in use and support of EUC applications and enterprise EUC management toolsets. Experience of More ❯

results. Undertake all levels of testing (System, Integration, and Regression). Recording all defects discovered during test periods and produce reports outlining the issues discovered to the developers and management teams. Manage any software bugs discovered ensuring they are recorded and prioritised correctly. During maintenance release windows conduct post-release regression testing across all products to ensure the systems … state and running as expected. Escalating any discovered issues to the relevant teams. Ad-hoc Responsibilities: Monitor, respond, resolve and escalate calls logged to the team within Vantage's Incident management system within agreed SLA's. Ensure IG and IT security is maintained to standard. Any other duties that may reasonably be considered as falling under the remit … similar role for complex systems. Experience in Service Delivery in a development team. The ability to build and manage automated test scripts using software tools. Working knowledge of test management software (e.g. qTest, Zephyr, Bugzilla, Cucumber) as well as a good understanding of SQL. Good working knowledge of Java, HTML, CSS and Javascript. Knowledge and experience of Microsoft Office More ❯

results. Undertake all levels of testing (System, Integration, and Regression). Recording all defects discovered during test periods and produce reports outlining the issues discovered to the developers and management teams. Manage any software bugs discovered ensuring they are recorded and prioritised correctly. During maintenance release windows conduct post-release regression testing across all products to ensure the systems … state and running as expected. Escalating any discovered issues to the relevant teams. Ad-hoc Responsibilities: Monitor, respond, resolve and escalate calls logged to the team within Vantage's Incident management system within agreed SLA's. Ensure IG and IT security is maintained to standard. Any other duties that may reasonably be considered as falling under the remit … similar role for complex systems. Experience in Service Delivery in a development team. The ability to build and manage automated test scripts using software tools. Working knowledge of test management software (e.g. qTest, Zephyr, Bugzilla, Cucumber) as well as a good understanding of SQL. Good working knowledge of Java, HTML, CSS and Javascript. Knowledge and experience of Microsoft Office More ❯

for querying, troubleshooting, and data validation. Solid understanding of application testing methodologies , defect tracking, and release management. Demonstrated ability to investigate and resolve issues methodically and independently. Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA). Experience working in Agile or DevOps environments is a plus. Excellent communication and leadership skills. Bachelor's degree in Computer More ❯

continuous improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team … solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice … underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to More ❯

role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. … with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication … delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve More ❯

House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk team , ensuring high-quality technical support … and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved efficiently. Act as an escalation point for complex or high-impact IT issues. Drive continuous service improvement by analyzing technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . … Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. Ensure technology services run reliably and perform optimally across all club sites. Manage and report on Service Desk performance metrics , identifying areas for improvement. Lead regular maintenance and updates for More ❯