1 to 25 of 372 Incident Management Jobs in the UK

Life on the team As the Cyber Incident Readiness Lead, you will shape and define how Computacenter responds to and prepares for cyber incidents. This role is responsible for building, maintaining and evolving the end-to-end security incident management framework, alongside owning a structured security incident exercise programme that ensures the organisation is ready to respond when it matters. You will own how Security Incident Management operates across Cyber Security, ensuring the framework is clear, effective and continuously improved, from triage through to response and testing. This includes designing and running realistic incident ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes ...

remote) Up to £500 per day (Umbrella) Contract until November 2027 Overview An exciting opportunity has arisen for an experienced Crisis Manager/Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities. You will lead … major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle Key Responsibilities Lead and manage Major Incidents across complex enterprise environments. Coordinate technical and business stakeholders during service outages. Drive rapid service restoration ...

supports. You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery … flagship one for us. The position supports the business and our customers on a 24 x7 rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First ...

YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with the principles of BS EN IEC 62402:2019 and ITSM good practice. … Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design stakeholders to ensure that ...

create opportunities for you to shape your own career. Ready to make a splash? Join our team today. We're looking for an experienced Incident Response Manager to lead our incident management, business continuity and emergency preparedness capability. In this high-profile role, you'll be responsible … organisation is ready to respond effectively to operational incidents, emergencies and major events. You'll provide strategic leadership, oversee a 24/7 incident response function, and help protect the delivery of essential services for our customers and communities. If you thrive in fast-paced environments, enjoy solving complex ...

performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. … Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition of new services into production. Key Responsibilities Service Operations & Incident Management Own and drive incident and problem management activities across ...

ownership of a threat defence strategy and service. The role will focus on leading a team responsible for security operations, incident detection and response and threat intelligence which will be delivered through partnership with outsourced providers and IT. We're looking for a motivated and experienced individual who wants … transformational journey. The Head of Threat Defence will manage a team of 9 Urenco staff across all Urenco Geographies. This role will have line management responsibilities for 3 of the team: a Threat Intelligence Lead, a TD Service Operations Lead and a Cyber Incident Response Lead. The role ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

Support to manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award‐winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform. We are seeking a Head of Production Management ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business withinnovation as a core part of our ethos to give consumers … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio ofwealthproducts built on a common Investment Platform. We are seeking a Head of Production Management to lead ...

engineering leaders by aligning to DevOps culture and team ownership, and by explicitly avoiding the reintroduction of heavyweight, ticket driven service management. Modernise change management (CI/CD and SRE aligned) Reframe change management as change enablement: lightweight automated, peer reviewed change aligned to CI/CD pipelines … drive continual improvement of delivery flow and stability across teams, and to give leadership an honest, comparable view of change performance Group wide. Make incident management fit for purpose Establish proportionate, learning oriented incident management across the Group that respects team level ownership ...

Months Rate: £150 per day Positions Available: 2 Shift Requirement: Shift-based role The Role We are seeking an IT Service Desk & Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services. The successful candidate will play … role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations. Key Responsibilities Service Desk Support Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems. Provide second-line ...

/11/2027 RATE - £500 - £570 MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones & drive improvement of recovery times. … both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major ...

Cyber Response Services (CRS) Team within our Cyber Advisory practice. Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a case manager on medium to large cases. This is a hands‐on incident response role and an opportunity … through a range of security certifications. In this role we are looking for a person who can demonstrate strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response leadership role as part of a growing team. You will ...

/ML & Data Platforms area, you will serve as a technical leader at the intersection of software engineering and reliability engineering — owning the incident management lifecycle, defining reliability standards, and partnering across Engineering, Product, Infrastructure, and Security to deliver durable operational improvements. You will bring structure to complexity … will directly strengthen the firm's ability to detect, respond to, and prevent production issues at scale. Job Responsibilities Own and continuously improve the incident management lifecycle, including triage, escalation, stakeholder communications, and recovery, ensuring consistent execution and measurable improvement over time. Serve as Incident Commander ...

Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams … Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation ...

thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager/IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery ...

organisation’s infrastructure and applications by proactively identifying, assessing, and remediating security vulnerabilities* Accountable for defining, leading and governing the Change and Release Management strategy across the enterprise translating business strategy into technological action by ensuring digital transformation efforts are stable* Accountable of leading the strategic direction of Incident, Problem and Event Management to maintain operational resilience* Provide leadership and insight on future tooling, technologies, promoting adoption of these within regions to support the ongoing modernisation of the Technology Resilience and Production Operations enterprise function* Own and manage cost and feasibility while planning and delivering Technology Resilience ...

Support, OSS Support, Systems Administration, Database Administration and Network Operations. The successful candidate will support a bespoke telecoms application environment used for network inventory management, service fulfilment, operational automation and network configuration activities, integrating closely with Cramer inventory systems and wider telecoms network infrastructure. You will possess strong experience … production applications, operational support systems, telecoms platforms or network inventory environments, together with scripting, troubleshooting and telecoms network knowledge. Experience within OSS, network inventory management, provisioning, service fulfilment, network automation or telecoms operational support functions would be highly advantageous. This opportunity is ideally suited to an OSS Support Engineer ...

continuous improvement of core enterprise technology services, ensuring high‐quality, reliable and user‐focused services across WPP. The role will own service performance, service management and the service desk, and will lead key vendor and partner relationships to drive operational outcomes and a consistently positive colleague experience. What … doing Service Delivery Leadership Lead the end‐to‐end delivery of core services, including oversight of the Service Desk and ownership of Service Management to ensure stable, secure and reliable services for colleagues across WPP. Own operational service performance with clear accountability for service quality, availability, responsiveness, resilience ...

multi-supplier environment THE CYBER SECURITY CONSULTANT ROLE: You will support the transition to a SIAM operating model by governing and aligning security incident and vulnerability management processes across multiple suppliers. This is a governance focused role, ensuring consistent standards, reporting and assurance rather than carrying out hands … incident response activities. You will: Align incident and vulnerability management processes across suppliers Govern high severity security incidents and vulnerability lifecycles Coordinate suppliers to ensure consistent delivery and reporting Support audit readiness through evidence and assurance activities Produce clear reporting for governance forums and BAU transition CYBER ...