1 to 25 of 301 Incident Management Jobs in the UK

and more, enhancing operational efficiency and reducing observability spending by up to 70%. We seek a Quality and Support Strategist professional who ensures that the Coralogix Alerting and Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You will be responsible for enhancing … customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver. Key Responsibilities: Improve Customer … Satisfaction Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions using the Coralogix Alerting and Incident Management Platform. Sometimes, these solutions involve impromptu solutions by keeping one eye on the product roadmap. Reduce Engineering Interruptions Identify common problems and work with Technical Product Management More ❯

Service Management Analyst (Legal Sector) | Permanent | Central London | Up to £70,000 | 2 days on-site per week This is an exciting opportunity for an experienced Service Management Analyst to join a small but ambitious Service Management team within a global law firm, currently led by a dedicated Manager who has established a strong foundation. As a … member of this team, you’ll play a pivotal role in driving continuous improvement and operational excellence. This role is perfect for someone with expertise in Service Management and ITIL processes who wants to make a tangible difference and grow alongside a maturing team. With a global presence across the Americas, Europe, the Middle East, and Asia, our client … skills will thrive. Job Type: Permanent Salary: Up to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical More ❯

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the … best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and … Tasks Manage and proactively ensure timely and appropriate updates are communicated back to customers. First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance More ❯

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the … best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and … Tasks Manage and proactively ensure timely and appropriate updates are communicated back to customers. First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance More ❯

through effective triage and coordination with cross-functional teams. You will interact closely with both IT professionals and business users to resolve functional issues while adhering to robust service management protocols. By participating in shift rotations and following best practices in incident management, you will help guarantee uninterrupted production processes. Your ability to communicate effectively with suppliers … minimise disruption to manufacturing operations.* Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.* Follow established service management processes such as Incident Management, Change Management, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery.* Maintain agreed … of responsibility.* Share knowledge proactively with team members through regular updates, knowledge transition sessions, and collaborative problem-solving.* Assist in preparing operational reports for stakeholders by tracking progress on incident resolution and ongoing projects.* Support stakeholder management by providing clear communication channels and regular status updates throughout the incident lifecycle. What you bring: * Demonstrated experience supporting IT More ❯

Job summary Fantastic opportunity to become a member of our IT Service Management team within the Leeds Teaching Hospitals NHS Trust. Reporting to the Steve Thomas your role will be supporting operational IT services and CSU clinical teams with delivery of operational services, project implementation and supplier relationships. In return, we can offer you a varied, interesting, and challenging … Planned Interview Date 08/09/2025 Main duties of the job The IT Service Manager supports several CSUs as the IT business partner providing, IT advice, Incident Management, Problem Management, Risk Management, Procurement Support, Project Support and Supplier Management. You will take responsible for 3 x CSUs (Pathology, Womens and Childrens). You will … or understanding Skills and Behaviours Essential Experience of working in a team Desirable Problem solving Presentation Running meetings/incidents Experience Essential NHS Experience, IM&T Service, Support/Management Desirable Leading in Service Management environments Customer Service Conducting Service Reviews Supplier Management Incident Management Risk Management Certificate of Sponsorship Applications from job seekers More ❯

Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise … help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. The role We are seeking a proactive and experienced Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability … and driving continuous improvement across IT services. The ideal candidate will have a strong process ownership and communication mindset, ensuring that incidents are managed effectively while also implementing problem management strategies to prevent recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service … Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process … and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service … Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process … and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls * Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches * Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions * Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure * Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS) * Continuous More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls* Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches* Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions* Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure* Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS)* Continuous More ❯

Barclays Resilience are hiring a new Head of Resilience Board and Self-Assessment Reporting. This role is is critical to ensuring the Board and senior management are informed on the firm's resilience risk position and remediations plans. The role holder will own the development and delivery of key reporting such as the board approved resilience self-assessment, a … internal reporting Design of controls, KIs and metrics Knowledge of Resilience Purpose of the role To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios … firm (e.g. SMRs and delegates, business/function resilience role owners and all colleagues), ensuring complaince to the standard and controls. Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and More ❯

implementation of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to support both back-office and … service models that ensure operational readiness for EPR deployment. This role will focus on ensuring the safe, coordinated transition to the shared EPR system by co-designing procedures for incident management, change control, and configuration management. The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices … and ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC. Design and Preparation for Future State IT Service ModelsLead the design and execution of enabling activities for future IT service models within the EPR programme, ensuring alignment with operational readiness plans. Collaboration Across NHS TrustsWork closely with EPR teams and digital leads More ❯

workloads. You will be responsible for building and executing enablement plans in conjunction with the Cloud Operations Architect (a.k.a. Technical Account Manager, COA/TAM) for services such as Incident Detection and Recovery (IDR), Countdown Premium (CDP) and AWS Managed Services. You will orchestrate resources from across Global Services and managing the delivery of multiple services and resources to … outcomes Orchestrate collaboration between Global Services resources and customer stakeholders to drive best practice adoption Monitor and analyse key metrics to identify areas for continued customer improvement. Implement integrated incident management with AWS-monitored infrastructure and pre-agreed runbooks Drive actions from TAM/COA-led reviews of architectural, observability, resilience, and problem management gaps for their … areas for service improvements BASIC QUALIFICATIONS - 7+ years of experience in running large scale, enterprise-level service delivery of critical workloads with a strong emphasis on business conversations, account management, or technical program management - Strong verbal and written communication skills with ability to influence senior technical stakeholders - Understanding of incident management, problem resolution processes, IT Operations More ❯

business understanding in the IS team. Deliver strategic transformation program(s) to align and automate our processes and enable efficiency. Working with business teams set up and deliver change management enabling our colleagues to adopt modern tools and new processes. Contribute significantly to IS strategic planning, with a focus on Corporate, HR and Finance systems roadmaps, in close collaboration … and Finance stakeholders and her team to operate effective governance of roadmaps, systems, vendors and projects. You'll need Degree/Masters degree - or equivalent experience Experience of systems management experience. Experience of team management. Project management, program management, systems design and development experience, SDLC (software development lifecycle) experience. Experience in understanding and transforming business processes and … managing requirements, preferably in a Corporate, HR and Finance context Areas of knowledge & level (basic-medium-advanced): Advanced knowledge of team management, stakeholder management and governance Advanced knowledge of systems management, software development, supplier relationship management, incident management and project management Advanced understanding and experience of Finance and HR Good understanding of information More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

/7/365 combining operational and engineering resources to meet the customer demand. In your role as 24x7 Service & Operations, you will support the day to day management of services to our customers, providing guidance and support customer fault inverstigation and resolutionWere also excited to be building the networks of the future working alongside our commercial partners to … respectful and courteous and represent BT in a professional way Conduct yourself with pride, honesty and integrity in line with the BT Values. Specific To provide 24/7 management, monitoring Incident and fault handling of all platforms and managed Services affecting Satcom Services within the UK and Globally, including defined National services, working proactively and reactively with … profile of the project. You will provide your deliverables/work packages to Time, cost and quality, and to meet the Customer and contract teams satisfaction. 24/7 Incident management, monitoring and fault handling of all platforms and managed Services, including: TV (OB, OU, TNT Sport, Managed Leased Services),EGNOS, SRIPA ,BTSIP ,Avanti ,Tooway ,Skylogic ,Oneweb ,SCPC More ❯

Incident Management Analyst (Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and … fast-paced environment. You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training … Assist in integrating new customers and identifying problem tickets What We're Looking For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be More ❯

scalable operations across all FX trading platforms. Collaborate with development teams to design and deploy fault-tolerant, scalable solutions that align with evolving business goals. Enforce adherence to change management, incident management, problem management policies as well as specific non-financial risk frameworks required by the organisation. Mentor junior team members by sharing knowledge and promoting … including Prometheus, Grafana, Splunk, Geneos, OpenTelemetry or Corvil is highly desirable. Familiarity with cloud platforms as well as containerisation technologies like Kubernetes or Docker alongside CI/CD pipeline management is important for this role. Comprehensive understanding of trade lifecycle processes along with fundamental knowledge of trading systems; prior exposure to FX products or algorithmic trading is advantageous but … passion for automation demonstrated through hands-on experience building tools that reduce manual intervention while mitigating operational risks within large-scale environments. Experience enforcing governance frameworks related to change management, incident response or problem resolution within regulated industries adds significant value. A collaborative approach that fosters teamwork across diverse groups including developers, traders and other business partners is More ❯

of the year. Job Responsibilities Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management, Certificate management, HSM configuration/installation/support Incident management, Change management, ITIL Ensure the integrity and availability of cryptographic and key management services to business functions … activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates More ❯

of the year. Job Responsibilities Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management, Certificate management, HSM configuration/installation/support Incident management, Change management, ITIL Ensure the integrity and availability of cryptographic and key management services to business functions … activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates More ❯

key supplier of services. As a Cyber Security Professional, you will therefore be expected to provide support in this area, working with confidence and initiative and applying excellent self management in order to promote successful outcomes. What you'll be doing 1. We need you to be a cyber incident decision maker, responsible for ensuring that mitigation controls … and incident response are appropriate 2. Providing security advice and remediation to Lines of Business within BT and external customers 3. Completing and owning integration testing on new products and services, producing all relevant supporting documentation 4. Positively supporting team leader and line manager 5. Ensuring full awareness of the need to safeguard sensitive customer information at all times … so that customers perceive BT to be a trustworthy organisation Essential Skills Troubleshooting Escalation Management Change Management Stakeholder Management Incident Management What we would like to see on your CV 1. External professional certification in security related discipline e.g. Fortinet NSE 4, Cisco CCNP, Checkpoint CCSE, Palo Alto etc. 2. Knowledge and understanding of TCP More ❯

ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) We are recruiting for an ITSM (Information Technology Service Management) Specialist who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business needs. … What Will You Be Doing? As our ITSM Specialist you will be working with a team of ITSM specialists supporting ITIL industry best practices including but not limited to Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment . The team will be responsible for both the delivery and effectiveness of the ITSM … Act as the primary point of contact during major incidents and coordinate cross-functional teams (e.g., technical support, development, operations, and vendors) to address the issue. Oversee the post-incident review process, including documenting lessons learned and identifying areas for improvement. Provide on-call support for the Major incidents occurred outside core business hours. Analyse incident trends and More ❯

your experience to problem-solve and identify the cause. As a senior member of the team, you'll also take on some additional tasks: implementing an ITIL-aligned Application Management strategy and mentoring junior analysts. In effect, you'll be a subject matter expert, tackling escalations and developing our talent. As you work, you'll be learning new IT … space and MS-SQL databases A point of escalation for all Application related issues within the Application Support team. Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis. Ensuring the entire application estate … availability, and performance of software systems through a combination of software engineering and systems administration principles. Responsible for monitoring, automating, and improving the operational aspects of software systems, including incident response, capacity planning, and performance tuning Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. Maintaining middleware such More ❯

teams for fintech clients. The Escalations Manager will be handling complex Embedded Services client issues that must be resolved in a timely and effective manner. This role requires careful management of issues and diplomatic client communication, helping to maintain high levels of client satisfaction. The Escalations Manager will need to work with account managers to keep them informed of … Escalation Handling: Serve as the primary contact for escalated issues, ensuring swift resolution and clear communication with clients and internal teams Team Leadership: Guide and mentor support engineers, including management of the team's weekly on-call rota and holiday coverage planning to ensure 24/7 coverage. Act as a back-up during unforeseen coverage gaps Process Oversight … like PagerDuty and Salesforce. Ensure compliance with SLAs and contractual obligations Client Assurance: Engage in senior-level conversations with clients to reassure them during service disruptions, incidents and bugs. Incident Management: Coordinate with the Incident Management team to notify them of incidents and keep the client informed on resolution status. Reporting & Analysis: Track support metrics, resolution More ❯