376 to 400 of 1,484 Incident Management Jobs in the UK

Managers to ensure SLA compliance, builds support teams with Technical Resource Managers, and manages customer onboarding processes. The TSM also participates in a Duty Manager rota and handles P1 incident management roles. This is a full-time, permanent position that can be home-based in the UK/Ireland or within our Limerick Shared Service Centre. Candidates from … work on customer sites and remotely. Key Responsibilities: Support SDMs in managing support services per SLA agreements. Participate in Service Review Meetings as needed. Perform Duty Manager duties and incident management for P1 issues. Oversee RCA completion and implement preventative measures. Collaborate with Technical Resource Managers to form dedicated support teams based on technical needs. Coordinate customer onboarding More ❯

financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an … industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting requirements and service/governance forums … including the weekly Service Governance Board. Chair regular Problem Management reviews with FCA Product Groups on a bi-weekly or monthly basis to drive service improvements and advance the maturity of the Problem Management capability alongside Leading Initial Problem Reviews (IPRs) for all high-priority P1/P2 incidents Define, refine and communicate Problem Management frameworks, policies More ❯

financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an … industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting requirements and service/governance forums … including the weekly Service Governance Board. Chair regular Problem Management reviews with FCA Product Groups on a bi-weekly or monthly basis to drive service improvements and advance the maturity of the Problem Management capability alongside Leading Initial Problem Reviews (IPRs) for all high-priority P1/P2 incidents Define, refine and communicate Problem Management frameworks, policies More ❯

financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an … industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting requirements and service/governance forums … including the weekly Service Governance Board. Chair regular Problem Management reviews with FCA Product Groups on a bi-weekly or monthly basis to drive service improvements and advance the maturity of the Problem Management capability alongside Leading Initial Problem Reviews (IPRs) for all high-priority P1/P2 incidents Define, refine and communicate Problem Management frameworks, policies More ❯

in close partnership with our application support DevOps Labs to deliver deep insights using observability platforms such as Splunk and Dynatrace. Your responsibilities will involve providing direct support for incident response, root cause analysis, performance optimization, and system performance improvement! About us If you think all banks are the same, you'd be wrong. We're an innovative, fast … analysis using advanced technology. Analysis & Reporting: Conduct proactive analysis on system performance, availability and failures. Generate regular reports for senior stakeholders, summarising trends, anomalies and improvement opportunities. Support post-incident reviews with data driven insights. Tooling and Scripting: Develop scripts to automate data extraction, transformation and alert generation. Integrate observability tools with CI/CD pipelines and operational workflows. … Communication Skills - Clear verbal and written communication to interact with senior management, colleagues and support teams. Experience working in an Incident Management environment. And any experience of these would be really useful Familiarity with infrastructure, application architecture and cloud monitoring (AWS. GCP, Azure, OCP). About working for us Our focus is to ensure we're inclusive More ❯

and experienced Cisco/Webex AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies Responsibilities include: Problem management, Incident management, and Change Management Creates accurate project specifications Drive proof of concepts to test new capabilities and technologies Management and coordination of vendor and More ❯

support operations experience, including 2+ years in a Level-2 escalation role. 2+ years of experience leading a support team in a network operations or similar environment. Proficiency in incident management, ticketing systems, and metrics reporting. Experience supporting microservices-based architectures. Strong troubleshooting skills with a proven ability to identify root causes. Demonstrated commitment to operational excellence and … Solid understanding of networking fundamentals. Excellent written and verbal communication skills, with experience in technical documentation. Strong organizational and multitasking abilities. Excellent interpersonal and customer service skills. Familiarity with incident management tools such as Jira or ServiceNow. Qualifications Experience supporting streaming video delivery systems and consumer playback devices. Knowledge of video encoding and transcoding technologies. Familiarity with AWS … broadcast operations. Experience in technical quality assurance roles. Exposure to live sports environments. Proficiency in Scripting or software development (eg, JavaScript, React, TypeScript, Python). Understanding of IT service management frameworks and best practices. Ability to mentor and train support engineers. Location London, UK Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cybersecurity, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience in both first and second line support. Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience in first and second line support. Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cybersecurity, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience in first and second line support. Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

and functional business units as you address intricate issues, manage integrations utilising sophisticated middleware technologies, and ensure that stringent security standards are consistently upheld. You will take responsibility for incident management procedures—leading investigations into high-impact challenges whilst maintaining clear communication with stakeholders throughout resolution efforts. By proactively identifying opportunities for enhancement in system performance or process … platforms while overseeing user access controls with precision. * Lead inquiries into complex incidents by collaborating with cross-functional teams to ascertain root causes and establish enduring solutions. * Direct critical incident or outage responses by managing communications with stakeholders and ensuring prompt resolutions are achieved. * Participate in post-incident evaluations to guarantee that preventative measures are identified and enacted … of integration technologies (OCI) as well as API standards such as REST or SOAP for seamless inter-system connectivity. * Familiarity with ITIL-aligned processes including best practices in change management within enterprise contexts. * Exemplary verbal and written communication skills facilitating effective translation of technical concepts for diverse audiences. * Excellent interpersonal skills fostering co-operation across cross-functional teams whilst More ❯

and functional business units as you address intricate issues, manage integrations utilising sophisticated middleware technologies, and ensure that stringent security standards are consistently upheld. You will take responsibility for incident management procedures-leading investigations into high-impact challenges whilst maintaining clear communication with stakeholders throughout resolution efforts. By proactively identifying opportunities for enhancement in system performance or process … platforms while overseeing user access controls with precision.* Lead inquiries into complex incidents by collaborating with cross-functional teams to ascertain root causes and establish enduring solutions.* Direct critical incident or outage responses by managing communications with stakeholders and ensuring prompt resolutions are achieved.* Participate in post-incident evaluations to guarantee that preventative measures are identified and enacted … of integration technologies (OCI) as well as API standards such as REST or SOAP for seamless inter-system connectivity.* Familiarity with ITIL-aligned processes including best practices in change management within enterprise contexts.* Exemplary verbal and written communication skills facilitating effective translation of technical concepts for diverse audiences.* Excellent interpersonal skills fostering co-operation across cross-functional teams whilst More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate technical risks into … clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cybersecurity, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience with first and second line support. Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO 27001/ More ❯

is implemented to restore service. The role requires travel to meet face to face with the customer and their subject matter experts. Service Delivery Manager - Overall Purpose: Client relationship, management, and communication with customers to ensure that services delivered meet or exceeds the standards required as specified within the service contract. Leading rapid and effective responses to major incidents … including escalation, communication, resolution, closure, and post-incident analysis Work with the Service Desk to identify and drive the resolution of problems throughout the business to reduce the number of incidents, providing an improved service to the customer Continuously looking to enhance the service levels being delivered - involving both customer and company initiatives to improve customer satisfaction and to … Knowledge & Experience: Experience working for an MSP or similar technology background Experience working in a customer-facing role Familiar with MSP operations: Ticketing systems, SLAs, client escalations ITIL qualification Incident Management: Handling outages, escalations, and root cause analysis. Strong interpersonal skills; able to communicate verbally and in writing to both technical and non-technical audiences Creative, analytical problem More ❯

with: The Head of Software Delivery provides senior leadership to the Software Delivery function, reporting to the Head of Software Engineering. This role is responsible for leading the delivery management practice, ensuring high-quality and timely software change delivery, governance, and incident management. Working in close partnership with engineering and product leadership, they will co-own the Software … Ensure the team are structured and resourced appropriately to deliver the Product & Software Roadmap and Plan (includes budget approval for resource). Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function. Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality … including and up to Board Level) of progress, performance, and planning. Required Skills and Knowledge 5 years+ proven experience leading a PMO with a strong focus on Software Delivery Management, preferably in Financial Services. Proven experience of leading and building large teams. Well versed in agile methodologies Adaptable approach, befitting of a small growing business with excellent communication skills. More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cybersecurity, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience with first and second line support. Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

local government. To read more about our business area, please visit Corporate Services and Transformation Key Responsibilities: Lead and develop an active Security Operations team focused on threat detection, incident management, and prevention of data breaches or service disruptions. Build and mature the Security Operations Centre (SOC) with a focus on cyber risks, threat intelligence and proactive incident … and advising on appropriate mitigation strategies. Oversee the planning and execution of cyber audits and present findings to senior leadership. Provide expert guidance on malware analysis, secure access, identity management, and digital estate safeguarding. Build strong partnerships across Essex and beyond, working closely with peers, vendors, and regional bodies to stay ahead of emerging threats. Experience Needed: A proven … cyber security trends, threats, tools, and protocols -demonstratable vendor agnostic technical appreciation of both defensive and offensive Cyber Security with focus on Microsoft security competencies. Strong experience in leading incident response, technical investigations, and high-pressure decision-making. Excellent communication skills with the ability to influence and collaborate at all organisational levels. Strategic thinking with a focus on continuous More ❯

involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing Incident Management during P1 incidents. This is a full-time, permanent role that can be home-based in the UK/Ireland or within our Shared Service Centre in … team. Responsibilities: Support SDMs in managing the support service to meet SLAs Participate in Service Review Meetings organized by SDMs when required Participate in Duty Manager rota and perform Incident Manager role during P1 incidents Manage the completion and publication of RCAs and ensure preventative actions are implemented Collaborate with Technical Resource Managers to build dedicated support teams based … for customers Oversee Patching and Maintenance calendars Represent client needs at weekly Change Advisory Board (CAB) meetings Support presales activities, including information requests regarding tools and Oracle software lifecycle management Candidate Skillset: Bachelor's degree preferred in a relevant field or equivalent experience Minimum 4 years’ experience in managing complex, business-critical technical application delivery, ideally with JD Edwards More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cybersecurity, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience with first and second line support. Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

and compliance across these environments. Key Responsibilities JADE: Oversee all aspects of physical, procedural, and personnel security for JADE operations. Identify security risks and develop mitigation strategies. Produce Security Management Plans and Risk Assessments. Ensure Secure by Design (SbD) compliance. Provide security accreditation advice for MOD systems, End User Devices, and secure disposal of classified materials. Deliver security awareness … threats. SOC: Assure Live Service Security (LSS) delivery. Provide security governance, risk, and compliance direction for Network Operations and Service Management. Act as lead for Paxcroft building security. Risk Management: Lead Cyber and Information Security Risk Management for NSoIT(D). Implement and manage cyber security risks in STREAM and ARM. Conduct and manage NIST 800-based Risk … Assurance Coordinator role. Expertise in defence security policies and standards (JSP 440, 453, HMG policies). Proven ability to produce RMADS, Security Instructions, and risk documentation. Knowledge of Security Incident Management processes. Experience conducting Risk Assessments and IT Health Checks. In-depth understanding of Software Defined Data Centre (SDDC) models and virtualisation technologies. Comprehensive knowledge of UK Defence More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cybersecurity, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience with first and second line support. Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯