Head of Support Performance at Judge.me Closing the Trust Gap in E-commerce Location: Hybrid (2 days in Shoreditch office near Old Street, London) Salary: £80-90k (includes comprehensive benefits package) Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust Gap-commerce's most expensive problem. In a … reviews Organic Growth : We've achieved 40% year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a performance-driven Head of Customer Support to architect and optimize a technology-first support operation that directly fuels our growth engine. This role demands a strategic technologist who will maximize … AI automation using Intercom's Fin AI while maintaining rigorous performance standards across our contractor network. You'll build systems and processes that transform support from a traditional cost center into our revenue driver in the Shopify ecosystem. What Makes This Role Special You'll join at a critical transformation moment, reporting directly to the CEO with full ownership More ❯
Join to apply for the Performance Insights Analyst role at ISS A/S Join to apply for the Performance Insights Analyst role at ISS A/S As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting … Northampton office Language: English Main purpose of the position : As part of a leading Financial sector key account team, the Analyst mines data to shape a deeper understanding of performance ultimately supporting the drive for enhanced managerial decision making through the coordinated delivery of clear information. The successful analyst will be integral to operational delivery for key projects that … teams, client representatives and third-party operations to deliver actionable intelligence that drives positive business management. What you’ll do: Collaborate with the Global Strategy Director to establish baseline performancemetrics that link information together to create meaningful insights Work with available financial and operational data to identify opportunities for business change Develop materials, presentations bringing reports and More ❯
how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: AI Performance Marketing Executive Location: London, England, United Kingdom (3 days a week from our London office) About the role: As a Media Performance Marketing Executive, you'll play a … and analytical prowess will help us fine-tune our approaches to media performance. What you will be doing: Strategy: Support to execute data-driven media strategies to enhance content performance Support to align media performance marketing strategy with overarching Wella Company client media strategy objectives Support to define and propose target audience groups, platforms, and recommended optimal budget … analysis before ‘go-live’, during ‘live’, and post ‘go-live’ Media management: Manage and oversee all connected media platforms, ensuring proper integration with Creative X platform/analytics tools Performance: Establish key performancemetrics and analyze media campaign results to identify opportunities for optimization Performance prediction: Analyze and report on historical data performance predictions for More ❯
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The role We are looking for a strong Paid Performance Marketing Manager to develop a leading performance marketing operation that can scale our user base across UK, US and provide consultation support to DE & FR. You'll be …/B testing. What you'll be doing... CHANNEL STRATEGY - Own and develop our channel strategy for all media: paid search, paid social campaigns (Adwords, Meta, TikTok, YouTube, Pinterest, Performance Max, LinkedIn), spanning key markets, from conception to execution. SEO strategy experience, a bonus! REPORTING LINES - Reporting into the Head of Ecommerce Operations and working closely with the Director … on activations. DIGITAL DASHBOARD - Work closely with the Head of Ecommerce Operations to support the development and implementation of a new digital dashboard to enhance visibility of marketing campaign performance across global markets. You'll define and establish a robust reporting process for the marketing dashboard(s), identifying the most impactful KPIs for both BAU activities and campaign success. More ❯
how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: AI Performance Marketing Lead Location: London, England, United Kingdom (3 days a week from our London offices) About the role: Working in partnership with our client, we are looking for an … AI Performance Marketing Lead. As a Performance Marketing Lead, you'll play a crucial role in our content studio. You'll focus on optimizing and amplifying our media campaigns to achieve outstanding client outcomes. Your strategic insight and analytical prowess will help us fine-tune our approaches to media performance. What you will be doing: Strategy: Support to … d evelop and execute data-driven media strategies to enhance content performance Support to a lign media performance marketing strategy with overarching Wella Company client media strategy objectives Support to define p ropose d target audience groups, platforms and optimal budget/spend for all Wella Company portfolio sub-brands Market research: Category and platform trend - insight/ More ❯
while supporting the repair, maintenance and operation of existing networks. Want to come and be a part of it? What will you be doing? Were looking for a Field Performance Coach to join our team. Youll lead a group of engineers, making sure they deliver high-quality work on time and to the right standards. This role is hands … on. Youll be out in the field, supporting your team, solving problems, and keeping everything running smoothly. Youll check work, help improve performance, and make sure safety rules are followed. Youll work closely with other teams, making sure projects stay on track. Good communication is key. Youll talk to engineers, planners, and managers to keep things moving. We need … team, this could be the role for you. What youll bring? You bring energy, clarity and a passion for coaching. We need someone who thrives in the field, understands performancemetrics, and knows how to inspire teams to deliver results. Your experience in retail or customer-focused environments, combined with strong communication and problem-solving skills, will help More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
M Group Telecom
while supporting the repair, maintenance and operation of existing networks. Want to come and be a part of it? What will you be doing? Were looking for a Field Performance Coach to join our team. Youll lead a group of engineers, making sure they deliver high-quality work on time and to the right standards. This role is hands … on. Youll be out in the field, supporting your team, solving problems, and keeping everything running smoothly. Youll check work, help improve performance, and make sure safety rules are followed. Youll work closely with other teams, making sure projects stay on track. Good communication is key. Youll talk to engineers, planners, and managers to keep things moving. We need … team, this could be the role for you. What youll bring? You bring energy, clarity and a passion for coaching. We need someone who thrives in the field, understands performancemetrics, and knows how to inspire teams to deliver results. Your experience in retail or customer-focused environments, combined with strong communication and problem-solving skills, will help More ❯
how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: AI Performance Marketing Executive Location: London, England, United Kingdom (3 days a week from our London office) About the role: As a Media Performance Marketing Executive, you'll play a … and analytical prowess will help us fine-tune our approaches to media performance. What you will be doing: Strategy: Support to execute data-driven media strategies to enhance content performance Support to a lign media performance marketing strategy with overarching Wella Company client media strategy objectives Support to define and p ropose target audience groups, platforms and recommended … go-live’ , on c e ‘live’ and post ‘go-live’ Media management: Manage and oversee all connected media platforms, ensuring proper integration with Creative X platform/analytics tools Performance: Establish key performancemetrics and analy s e media campaign results to identify opportunities for optimi s ation Performance prediction: Analysis and reporting on h istorical More ❯
how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: AI Performance Marketing Lead Location: London, England, United Kingdom (3 days a week from our London offices) About the role: Working in partnership with our client, we are looking for an … AI Performance Marketing Lead. As a Performance Marketing Lead, you'll play a crucial role in our content studio. You'll focus on optimizing and amplifying our media campaigns to achieve outstanding client outcomes. Your strategic insight and analytical prowess will help us fine-tune our approaches to media performance. What you will be doing: Strategy: Support to … d evelop and execute data-driven media strategies to enhance content performance Support to a lign media performance marketing strategy with overarching Wella Company client media strategy objectives Support to define p ropose d target audience groups, platforms and optimal budget/spend for all Wella Company portfolio sub-brands Market research: Category and platform trend - insight/ More ❯
key role in guiding architectural decisions by providing data-driven insights on new features through modeling, analysis, & collaboration. As a Senior Engineer your responsibilities will include: Build & maintain detailed performance models for CPU designs using trace-driven, statistical, or cycle-accurate simulation tools. Evaluate new architecture proposals through simulation, focusing on performance, efficiency, & power trade-offs. Automate workflows … create visual tools to highlight performance bottlenecks. Work closely with architects, software engineers, & a global modeling team to influence next-generation CPU innovation. Share knowledge, contribute to design reviews, & refine modeling practices across teams. As a Senior Engineer your skills will include: Master’s or PhD in Computer Science, Electrical Engineering, or related field, with a focus on computer … architecture. Experience in CPU performance modeling, using simulation tools for microarchitecture analysis. Strong coding ability in C/C++, with scripting knowledge in Python. Understanding of simulation techniques, CPU pipelines, & performance metrics. Team player with strong communication skills, capable of explaining technical ideas clearly. Feel free to also refer someone you may know who could be good for More ❯
improvements to enhance service delivery. Training and Support: Provide training to IT staff on best practices for ticket management and knowledge sharing. Reporting and Analysis: Generate reports on ticketing performancemetrics and analyze trends to improve overall IT service quality. Collaboration: Work closely with IT teams and stakeholders to address recurring issues and enhance user satisfaction. Ticket Quality … Cause Analysis: Identify recurring issues through ticket trends and collaborate with teams to address underlying problems. Escalation Management: Ensure proper escalation protocols are followed for unresolved or critical tickets. PerformanceMetrics: Track and report on ticket quality metrics, such as resolution time, first-call resolution rate, and customer satisfaction. Knowledge Management Accountabilities: Knowledge Base Development: Create and … maintaining knowledge bases. ITIL Framework: Understanding of ITIL processes, including incident, problem, and change management. Experience with PowerBI, Visio. Analytical Skills: Data Analysis: Ability to analyze ticket trends and performancemetrics to identify areas for improvement. Root Cause Analysis: Skill in identifying underlying issues and implementing long-term solutions. Communication Skills: Clear Documentation: Writing concise and user-friendly More ❯
About the job: As part of our AI model team, you will develop evaluation frameworks for pre-training, post-training, and inference stages. Your focus will be on designing metrics and assessment strategies to ensure models are responsive, efficient, and reliable across various applications, from resource-limited devices to multi-modal architectures. You should have expertise in advanced model … architectures, evaluation practices, and benchmarking. Your work will involve developing novel evaluation strategies, testing, and implementing them to track performance indicators such as accuracy, latency, throughput, and memory footprint. Collaboration with cross-functional teams to share findings and improve deployment strategies will be key. Responsibilities: Develop and deploy evaluation frameworks assessing models at all stages, tracking KPIs like accuracy … latency, and memory usage. Create high-quality datasets and benchmarks to reliably measure model robustness and improvements. Collaborate with product, engineering, and operations teams to align evaluation metrics with business goals, presenting insights via dashboards and reports. Analyze evaluation data to identify bottlenecks and propose optimizations for model performance and resource utilization. Conduct research to refine evaluation methodologies More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Lead Forensics
the B2B sales and marketing space. We're seeking a Software Development Manager within our engineering department that builds our customer facing products. You will be responsible for the performance and personal development of a section of our engineering department. Although not a directly hands on role you will need to be highly competent in our tech stack our … with a strong development background, with expertise in creating clean code following DevOps practices and strong interpersonal skills, who wishes to move through a management career path. Key Responsibilities: Performance Management Set, monitor, and evaluate performancemetrics for engineering teams, ensuring that productivity and quality targets are met. Be the ultimate ambassador for and guardian of the … standard of the asset being created, ensuring it is optimal for productivity and our long term engineering performance. Provide constructive feedback and guidance to team members, helping them overcome performance challenges and achieve their goals. Implement and refine performance management processes that promote accountability and transparency across teams. People Management Line management of a section of our engineering More ❯
quality labelled data for machine learning (ML) technologies. Key job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data … various workflows and/or navigating competing delivery priorities • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as … Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency verbal and written communication skills in English • Experience in understanding performancemetrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead More ❯
looking for a Director of Digital Presence to make that happen. This is your opportunity to lead a full-scale digital transformation of our web ecosystem – shaping strategy, owning performance, and building a best-in-class user experience that truly reflects the power and potential of IRIS. 🧩 What Will You Be Doing? A bold web strategy You’ll set … UK to the US, you’ll create a unified, high-performing web experience that supports every corner of the business. Results that matter You’ll take ownership of key performancemetrics across all web properties – driving conversion, optimising user journeys, enhancing engagement, and ensuring fast, responsive experiences across every device. A powerful, cross-functional team You’ll lead … strategically, lead with confidence, and deliver measurable impact. You should have: Proven experience leading large-scale digital/web transformation projects Expertise in building and optimising corporate websites for performance and conversion A deep understanding of SEO, UX/UI, analytics and site performancemetrics Experience managing complex, multi-region web platforms (e.g. UK and US versions More ❯
looking for a Director of Digital Presence to make that happen. This is your opportunity to lead a full-scale digital transformation of our web ecosystem – shaping strategy, owning performance, and building a best-in-class user experience that truly reflects the power and potential of IRIS. 🧩 What Will You Be Doing? A bold web strategy You’ll set … UK to the US, you’ll create a unified, high-performing web experience that supports every corner of the business. Results that matter You’ll take ownership of key performancemetrics across all web properties – driving conversion, optimising user journeys, enhancing engagement, and ensuring fast, responsive experiences across every device. A powerful, cross-functional team You’ll lead … strategically, lead with confidence, and deliver measurable impact. You should have: Proven experience leading large-scale digital/web transformation projects Expertise in building and optimising corporate websites for performance and conversion A deep understanding of SEO, UX/UI, analytics and site performancemetrics Experience managing complex, multi-region web platforms (e.g. UK and US versions More ❯
quality labelled data for machine learning (ML) technologies. Key job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data … various workflows and/or navigating competing delivery priorities • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as … Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency verbal and written communication skills in English • Experience in understanding performancemetrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead More ❯
an account team of sales/delivery/technical professionals to meet or exceed sales targets. Contract Management You will be responsible for your portfolio of account’s financial performancemetrics (Revenue, TCV and Profit) and Customer advocacy metric (NPS, CSAT). You will be pivotal in ensuring the account is managed in line with contract requirements to … needs, ensuring their satisfaction with the services provided and resolving issues to maintain and strengthen customer trust Leading the account sales team : The Account Director is responsible for the performance of the sales team they will lead, manage and coach the sales team to ensure sales targets and KPI’s are achieved. Maintaining existing revenue: The account director is … trends and technologies to ensure that the company's sales strategies are effective. Provide regular reporting: The Account Director will provide regular reporting on sales activities, forecasts, and account performance to senior management. Qualifications Extensive experience working in a similar role, leading a sales team and setting successful sales strategies within the technology industry and experience in working in More ❯
delivers ad creative ideation and execution. We have worked with hundreds of advertisers over 14 years and see 5M mobile ad requests per second from over 10B devices driving performance for publishers and brands. It is independently operated and headquartered in San Francisco, CA with offices across the United States, EMEA, and APAC. Role Overview The Customer Success Manager … including growth strategies, and forward looking opportunities. Work closely with Sales to onboard new customers efficiently, ensuring a smooth transition and providing guidance on our platform and tools. Monitor performancemetrics, proactively identifying opportunities for optimization and growth. Develop and present comprehensive performance reports to customers, highlighting key metrics and results. Utilize data-driven insights to … inform strategic decision-making and improve campaign outcomes. Work cross-functionally with internal and external teams to develop customer success plans that outline their critical success factors and metrics for success and leverage Aarki's resources. Share client wins and learnings with the rest of the org and create a pipeline for case studies.Funnel learnings and challenges to product More ❯
MongoDB, Cloud based Databases, Bigdata technologies. Scripting: SQL, PL/SQL, Shell, PowerShell. Tools: pgAdmin, SSMS, Oracle Enterprise Manager, AWS RDS, Azure SQL, etc. Backup solutions, monitoring tools, and performance tuning utilities. Minimum Qualifications: Degree or equivalent qualification; 2-3 years of Database Administration experience. Duties and Responsibilities: Database Management & Maintenance Install, configure, and upgrade database management systems (DBMS … such as Oracle, SQL Server, MySQL, PostgreSQL, etc. Perform routine maintenance including backups, updates, and patches. Monitor database performance and tune for efficiency (indexing, query optimization, etc.). Manage database storage and capacity planning. Security & Compliance Implement and manage database security policies including user access controls and data encryption. Ensure compliance with data protection regulations (e.g., GDPR, HIPAA). … maintain robust backup and disaster recovery strategies. Perform regular data backups and test restoration procedures. Respond quickly to restore data in the event of a failure or breach. Monitoring & Performance Tuning Monitor database activity and usage. Analyze slow-running queries and make recommendations for optimization. Use tools to track performancemetrics and proactively resolve bottlenecks. Data Integrity More ❯
and help in the retention of the team Support in Data & Analytics Team Strategy: Help deliver the strategy set out by the analytics leadership team to help the overall performance of Data & Analytics What You'll Bring: Business Metrics: Understands headline metrics and is able to define key performancemetrics and conduct diagnostics taking into … account macroeconomic and competitive factors. Analytics: Can analyse data, predict and explain patterns or trends, monitor performance and recommend solutions to support and address business challenges using a wide range of methodologies including model building, hypothesis testing, exploratory analysis , optimisation etc. Visualisation: Can present findings using appropriate visualisations in dashboards and presentations to facilitate better understanding of data-driven More ❯
services across a national portfolio for our strategic client. This role is pivotal to the successful delivery of FM operations and plays a critical part in managing risk, ensuring performance, maintaining business continuity, and driving service excellence. While this is a national role with flexibility in location. Both the client and Colliers team are based. The successful candidate must … maintain service standards and manage escalations as needed. Key Responsibilities Lead the implementation of the FM strategy and target operating model Ensure consistent FM service delivery aligned to defined performancemetrics and service levels Oversee site inspections, audits, and performance reviews to validate service compliance Manage all outsourced service contracts, ensuring adherence to contractual frameworks Lead supplier … performance and relationship management Review, improve, and approve operational processes to drive service quality Manage all service quality and escalation issues across the estate Provide governance and oversight of commercial claims, variations, and adjustments Drive cost and commercial management, ensuring alignment with fixed-price and semi-comprehensive models Maintain strong contract management practices in accordance with Master Service Agreements More ❯
strategies aligned with business goals Lead, motivate, and manage operational teams, promoting a culture of excellence and accountability Optimise use of resources including staffing, equipment, and budget to achieve performance targets Daily Operations Management Oversee daily production and logistics operations to ensure efficiency and continuity Monitor and analyse key performancemetrics: productivity, quality, and safety Address operational … challenges and implement corrective actions where needed Change Management Collaborate with senior management to adapt operations to changing market demands Drive continuous improvement initiatives based on staff feedback and performance data Compliance and Safety Ensure full compliance with health & safety policies and industry regulations Conduct regular audits and inspections to uphold workplace safety and environmental standards Requirements Proven experience … Strong leadership skills with experience building and developing high-performing teams Analytical and problem-solving mindset with a focus on continuous improvement Proficient in using operational management software and performance tracking tools Excellent communication and organisational skills Apply Now This is a full-time, permanent role offering a competitive salary and immediate start. To apply or request the full More ❯
strategies aligned with business goals Lead, motivate, and manage operational teams, promoting a culture of excellence and accountability Optimise use of resources including staffing, equipment, and budget to achieve performance targets Daily Operations Management Oversee daily production and logistics operations to ensure efficiency and continuity Monitor and analyse key performancemetrics: productivity, quality, and safety Address operational … challenges and implement corrective actions where needed Change Management Collaborate with senior management to adapt operations to changing market demands Drive continuous improvement initiatives based on staff feedback and performance data Compliance and Safety Ensure full compliance with health & safety policies and industry regulations Conduct regular audits and inspections to uphold workplace safety and environmental standards Requirements Proven experience … Strong leadership skills with experience building and developing high-performing teams Analytical and problem-solving mindset with a focus on continuous improvement Proficient in using operational management software and performance tracking tools Excellent communication and organisational skills Apply Now This is a full-time, permanent role offering a competitive salary and immediate start. To apply or request the full More ❯
business requirements into technical specifications and development briefs Drive QA processes, ensuring all new features and updates are thoroughly tested and meet functional, visual, and UX standards Monitor site performance and stability post-deployment; coordinate with tech teams to troubleshoot issues as needed Data Analysis & Reporting Analyse data insights and reports to inform ecommerce decisions, including contributing to user … behaviour based on sales data, funnel and page analysis and return analysis Assist in preparing reports and summaries that provide a clear view of eCommerce performance, helping to drive strategic decisions around UX and CRO Own GA4 development and analysis. Building out insights into user behaviours, navigational patterns, and the customer journey Work with development teams to optimise site … speed and performance Monitor key website performancemetrics, including load time, uptime, and responsiveness, ensuring consistent and optimal user experiences across all devices and browsers Technology Ensure that site performance, functionality & usability are best in class. Coordinate end-to-end project management for all ecommerce platform enhancements ensuring projects are delivered on time and within budget. More ❯