1 to 25 of 199 Performance Metrics Jobs in the UK excluding London

Technical Customer Support Manager

Location
Leeds, England, United Kingdom
market-leading solution capabilities and business process best practices from its technologies around the world, Solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward.**The Role** As the Team Manager for our Technical Customer Support team, you will play a vital … essential to driving the success of the company and aligning our efforts.By providing coaching and mentorship, you will support both individual and team performance, ensuring that we meet service standards and enhance customer satisfaction.**What You’ll Do****Key Responsibilities:*** **Team Leadership:** + Motivate your team by setting clear ...

Systems & MI Lead

Hiring Organisation
Evri
Location
West Midlands, United Kingdom
Employment Type
Permanent
Salary
£55,000
General Manager, Network Service We're looking for a highly analytical and innovative Network MI & Systems Lead to drive the reporting, insight, and performance measurement strategy across a large-scale operational network. This is a leadership role for someone who excels at turning complex operational data into meaningful business … senior stakeholders, and leading a high-performing MI team that enables data-driven decision making across the business. If you're passionate about data, performance improvement, business intelligence, and leading talented analysts, we'd love to hear from you. What You'll Be Doing As the Network MI & Systems ...

Electrical Supervisor

Location
Merthyr Tydfil, Wales, United Kingdom
Electrical Fitters, ensuring production targets, quality standards, customer requirements, and project milestones are achieved. The Electrical Production Supervisor is accountable for driving operational performance, resource utilisation, workforce capability, and continuous improvement initiatives within the Electrical Production department. This role acts as a key link between Production Management, Engineering, Quality … execution of production schedules in line with project and business requirements Coordinate labour allocation to maximise productivity and resource utilisation Monitor build progress and performance metrics to ensure project milestones and customer delivery dates are achieved Collaborate with Planning, Supply Chain, Engineering, Quality and Project teams to minimise ...

BI Analyst

Location
Birmingham, England, United Kingdom
data analytics, you will support teams across the business, including marketing, product, sales and operations, by transforming data into visually compelling reports and performance metrics that drive our commercial and operational strategies. The role will involve: Analysing business performance metrics (e.g., sales, customer behaviour, website traffic … conversion, operational performance) using Power BI and other BI tools Creating, maintaining, and updating interactive dashboards, reports, and visualisations that provide actionable insights to stakeholders Developing automated reporting processes to streamline data analysis for teams across the business Monitoring and analysing business KPIs, trends, and forecasts to identify growth ...

Product Manager

Location
Birmingham, England, United Kingdom
segments and industries. Partner closely with Product Marketing, Sales, Support, and Customer Success to coordinate and execute successful, highly impactful product launches. Product Lifecycle & Performance Management Establish, monitor, and analyse business-level product performance metrics, system adoption, and user behavior analytics. Act as the commercial owner … product’s performance, driving growth, user retention, and monetisation strategies across the SaaS product portfolio. Cross-Functional Collaboration & Commercial Leadership Act as the central hub aligning Sales, Support, Marketing, Operations, and Engineering on the long-term product vision and commercial releases. Act as a key spokesperson for the product ...

Head of Marketing

Location
Penryn, England, United Kingdom
experienced worldwide. Job Summary Allen & Heath is seeking an experienced Head of Marketing to lead the global marketing function, driving brand growth, commercial performance, channel engagement, and market demand across our international distributor and dealer network. Reporting to the Managing Director this role is responsible for defining and executing … Lead, coach and develop a high-performing marketing team across digital marketing, content, communications, events and creative functions. Establish clear departmental objectives, KPIs and performance measures aligned to company goals. Manage marketing budgets and investments, ensuring effective allocation of resources and measurable return on investment. ...

Audit Technology Support and Implementation Manager

Location
City of Edinburgh, Scotland, United Kingdom
Work closely with Assistant Managers to oversee offshore delivery, ensuring quality, consistency and accuracy of responses provided to audit teams. Track and monitor support performance metrics, including ticket volumes, response times, resolution times and recurring issues. Provide structured, timely communication and regular reporting to Director of Audit Technology … Support and Implementation on service performance, emerging risks, and key trends impacting ATT usage and adoption. Liaise with internal teams including Transformation, Data Analytics, IT and Methodology to coordinate issue resolution and support requirements. Manage relationships with third-party vendors and support providers, ensuring effective escalation and resolution ...

Senior Quantum Engineer - QSER

Location
Reading, England, United Kingdom
research priorities and designing experiments through to implementation, data analysis and final recommendations. Your work will directly influence OQC’s technology roadmap and the performance of future quantum processing units. The Role You’ll be a senior member of our Quantum Science & Exploratory Research team, combining hands‐on experimental … technical recommendations. Design, simulate and characterise novel superconducting components for quantum processors and their supporting infrastructure. Measure, calibrate and benchmark superconducting quantum circuits, developing performance metrics and investigating QPU design or processor limitations. Lead investigations into alternative qubit architectures and packaging approaches, translating experimental evidence into recommendations ...

Europe Advisor Relations

Location
Farnborough, England, United Kingdom
company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy … advisor relations, stakeholder engagement, or a similar relationship-focused role within a complex business environment. Strong understanding of business development processes, deal flow management, performance metrics, and strategic opportunity planning. Exceptional communication, negotiation, and relationship-building skills, with the ability to engage and influence stakeholders at all levels. ...

Lead Social Media Manager — Gaming Community Growth

Location
Royal Leamington Spa, England, United Kingdom
YouTube Shorts while managing a team and coordinating with Community colleagues. You will oversee Go to Market processes, set standards for content, and push performance metrics, metrics alignment, and stakeholder collaboration across multiple #J-18808-Ljbffr ...

Service Delivery Programme Manager

Location
Templecombe, England, United Kingdom
role in ensuring the highest level of operational service delivery. **Location:** Templecombe**What you’ll be doing*** Deliver the programme deliverables, key results and performance metrics, including financial performance I.e. order intake, sales, gross margin and cash.* Management of the Project Plan and schedule to monitor … available.* Classify incidents, find the root cause and propose Engineering Change Request if needed.* Ensure that service requests are managed properly.* Analyse customer feedback, performance indicators and operating reports.* Produce and monitor Key Performance Indicators (KPI).* Control project scope and support change management processes.* Identify sources ...

Service Delivery Programme Manager

Hiring Organisation
Thales
Location
Henstridge, Somerset, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
role in ensuring the highest level of operational service delivery. Location: Templecombe What you'll be doing Deliver the programme deliverables, key results and performance metrics, including financial performance I.e. order intake, sales, gross margin and cash. Management of the Project Plan and schedule to monitor … available. Classify incidents, find the root cause and propose Engineering Change Request if needed. Ensure that service requests are managed properly. Analyse customer feedback, performance indicators and operating reports. Produce and monitor Key Performance Indicators (KPI). Control project scope and support change management processes. Identify sources ...

Siam Service Request Lead

Hiring Organisation
Capgemini
Location
Manchester, United Kingdom
Employment Type
Full Time
drives process adherence, and ensures consistent delivery of high-quality services across the service ecosystem. The role is responsible for monitoring and reporting on performance, managing supplier accountability, identifying risks and opportunities, and implementing improvements to enhance efficiency and effectiveness. Through strong governance, stakeholder engagement, supplier performance management … Lead ensures the delivery of a seamless and customer-focused request fulfilment service. The role contributes to an improved end-user experience, enhanced operational performance, increased service quality, and the delivery of measurable business value across the organisation. Hybrid working: The places that you work from ...

Product Manager - Legal

Hiring Organisation
Hackajob Ltd
Location
Birmingham, West Midlands, United Kingdom
Employment Type
Permanent, Work From Home
client is a UK business software company. The Product Manager is responsible for the successful development, delivery, performance, and continuous improvement of the Legal Portfolio. The role acts as the voice of the customer, translating customer needs, business priorities, data insights, and market opportunities into a clear and prioritised … commercial, marketing, and customer-facing teams, this role ensures that solutions deliver measurable customer and business value while maintaining high standards of quality, usability, performance, and compliance. The role also leverages AI-enabled capabilities and tools to enhance product outcomes, accelerate discovery, and improve decision-making. This role ...

Service Desk Manager

Location
Chichester, England, United Kingdom
across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will … support teams. Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels. Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required. Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage. Lead ...

VodafoneThree - Channel Manager - UK MNC & MNC Desk (Private)

Hiring Organisation
VodafoneThree
Location
West Berkshire, United Kingdom
Employment Type
Full Time
strong stakeholder relationships to drive sustainable growth, protect value and ensure outstanding execution across the customer lifecycle. In this role, you will: Deliver performance across a defined portfolio of UK MNC & MNC Desk accounts, supporting acquisition, retention and in-life value growth targets. Translate commercial priorities into clear execution … strategic objectives. Coordinate and support the delivery of trading plans, proposition launches and commercial initiatives. Manage new business, renewals, retention activity and customer lifecycle performance to achieve commercial and financial objectives. Monitor channel performance, identify emerging risks and opportunities, and take proactive action to improve outcomes. Support revenue ...

VodafoneThree - Channel Manager - Acquisition (Private)

Hiring Organisation
VodafoneThree
Location
Newbury, Berkshire, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
Internet of Things (IoT). What you'll do As Channel Manager - Acquisition (Private Sector), you'll take ownership of the performance of a defined acquisition portfolio, helping to grow new business while maximising value across existing customers. You'll combine commercial awareness, analytical thinking, and strong stakeholder collaboration … ensure opportunities are translated into measurable results. Working in a highly performance-focused environment, you'll identify risks, unlock growth opportunities, and help deliver strategic priorities through disciplined execution. You will: Drive acquisition and in-life performance across your channel portfolio, delivering against commercial, financial, and customer value ...

Data Analyst Apprentice

Hiring Organisation
QA
Location
Reading, Berkshire, United Kingdom
Employment Type
Full-Time
Salary
£21,000 per annum
Degrees is a leading technology company specialising in device intelligence, digital performance analytics, and data-driven insights. This apprenticeship role offers hands-on experience across analytics, website performance, competitor research and digital optimisation. About the role: This newly created role will support the Digital Marketing function by using … data-driven platforms, website insights, and content strategies to improve marketing performance and generate new business leads. Working closely with the CEO/Founder, the successful candidate will gain an understanding of the technical aspects that demonstrate the high standards of our services. The role will involve analysing digital ...

Network Engineer / Site Reliability Engineer

Location
Swindon, England, United Kingdom
derived from Service Level Agreements (SLAs). Using industry best practices, you will establish measurable Service Level Indicators (SLIs) that provide precise, data-driven metrics to evaluate performance against these SLOs. You will continuously monitor and analyse these indicators, including network performance metrics to detect deviations … early, enabling proactive incident response and targeted improvements.You will oversee system and network capacity and performance, manage resource utilisation efficiently, and conduct thorough cost analytics to identify optimisation opportunities.**What you will be doing:*** Ensure PCI DSS compliance and implement best practices such as the latest encryption, access control ...

Product Manager

Location
Leeds, England, United Kingdom
effective product solutions. Key Responsibilities Apply appropriate business analysis and requirements management techniques based on context and complexity. Analyse user behaviour, customer feedback, and performance data to identify opportunities for product improvement. Collaborate with Product Managers, Designers, Developers, SMEs, and business stakeholders to define and deliver product features. Create … analysis into actionable recommendations that support incremental product improvements. Assist with user research activities including interviews, surveys, workshops, and usability testing. Monitor product performance metrics and identify areas for optimisation and continuous improvement. Communicate findings, options, and recommendations clearly to technical and non-technical stakeholders. Promote a user ...

Senior Program Manager

Location
Reading, England, United Kingdom
business priorities, and strategic objectives are appropriately reflected in product roadmaps, epics, features, and improvement initiatives. Business and Financial Analysis: Analyze program financials, business performance metrics, and operational KPIs, tracking against baseline plans of record and routinely reporting overall program performance and financial health including current risks. … pricing strategies, profitability analysis, cost‐to‐serve evaluations, and portfolio management. Identify and implement opportunities to improve operational efficiency, customer experience, service scalability, governance, performance measurement, and overall business outcomes. Essential Qualifications Demonstrated experience managing complex programs and projects across multiple functions, business units, and geographic regions. Strong understanding ...

Team Leader

Location
Inverness, Scotland, United Kingdom
integration, and cross-functional collaboration, the role ensures that all suppliers fulfil their incident management obligations, comply with agreed processes, and achieve contractual service performance targets.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business … years, and unspent criminal record check (known as Disclosure and Barring Service).Your roleThe SIAM Incident Management Team Leader is responsible for monitoring team performance, identifying trends and recurring issues, and driving continual service improvement initiatives that enhance service stability, operational resilience, and the end-user experience. By fostering ...

Senior Account Manager - Manchester/North West

Location
Manchester, England, United Kingdom
from our Manchester location (Hybrid working available) Hours: Monday to Friday, 37.5 hours per week Salary: Competitive + uncapped commission + accelerators for over performance About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology … whitespace penetration through cross-sell and upsell strategies. Act as the commercial authority and single point of contact for all client account-related matters. Performance Strive to meet all Success Framework performance metrics to ensure target attainment. KPIs include sales target performance (in-month/ ...

SIAM Incident Management Team Leader

Hiring Organisation
Capgemini
Location
Manchester, United Kingdom
Employment Type
Full Time
integration, and cross-functional collaboration, the role ensures that all suppliers fulfil their incident management obligations, comply with agreed processes, and achieve contractual service performance targets. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those … unspent criminal record check (known as Disclosure and Barring Service). Your role The SIAM Incident Management Team Leader is responsible for monitoring team performance, identifying trends and recurring issues, and driving continual service improvement initiatives that enhance service stability, operational resilience, and the end-user experience. By fostering ...

Lead Digital Product Manager

Hiring Organisation
VodafoneThree
Location
Newbury, Berkshire, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
product strategy, customer needs and commercial objectives. Own the digital capex across digital products, ensuring clear forecasting and accurate business cases. Digital Product Performance & Optimisation Own performance of the digital product against focus KPI's (e.g. adoption, engagement, digital containment). Identify and lead opportunities to improve … into clear digital product capabilities and priorities, and prioritising across multiple initiatives to maximise overall business value, with a demonstrated use of data and performance metrics (e.g. adoption, engagement, conversion, digital containment) to drive product decisions and optimisation. Proven ability to challenge, influence and align senior stakeholders ...