1 to 25 of 150 Problem Management Jobs in the UK

ownership to thrive. The results take care of themselves. The Role.... Reporting to the ITSM Manager in the Enterprise Technology function, the Senior Problem Manager is the process owner and driving force behind Dojo’s Problem Management framework. You will be responsible for shaping, leading, and continuously … evolving the problem management process to improve service stability, resilience, and learning across the organisation. This role goes beyond governance; it’s about taking ownership, driving data-informed improvement, and embedding a culture of accountability and proactive problem-solving. You will collaborate closely with Incident Managers, Engineering ...

Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst … join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners ...

seeking a talented individual to join our IT Problem Management team. This role will be based in our Liverpool. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting … Senior Manager, who leads Problem Management globally, you’ll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent ...

seeking a talented individual to join our IT Problem Management team. This role will be based in our Liverpool. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting … Senior Manager, who leads Problem Management globally, you’ll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent ...

Problem Manager who thrives on bringing order to complexity and improving the stability of IT services? If you enjoy shaping processes, driving service reliability, and leading teams through structured improvement, this London City-based role could be ideal. This organisation is hiring an IT Problem Manager to join … Technology and IT Service Management function. You will play a critical part in preventing future incidents, improving operational resilience, and embedding best practice across the business. This permanent role pays around £75,000 with three days a week in the London City office. What ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. •Mentor Major Incident Managers. •Conduct Major Incident Reviews. •Champion for the problem management practice. •Prevent recurrence of problems through ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. •Mentor Major Incident Managers. •Conduct Major Incident Reviews. •Champion for the problem management practice. •Prevent recurrence of problems through ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through ...

could be a great fit. The Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing … teams respond to critical events, you'll be right at home here. What You'll Be Doing ** Leading the full lifecycle of Problem Management, ensuring issues are properly analysed, resolved, and prevented from coming back. ** Handling major incidents with confidence by coordinating teams, keeping stakeholders informed, and guiding ...

Incident & Problem Manager** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee … effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic ...

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office … MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. Job Description The IT Service Management team is at the center of standardizing the methods, tools, and procedures for proficient and prompt handling of all IT Service Management toolset. ...

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office … MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. Job Description The IT Service Management team is at the center of standardizing the methods, tools, and procedures for proficient and prompt handling of all IT Service Management toolset. ...

countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship … critical trading applications. Shape the future of our production services through strategic leadership and hands-on technical expertise. You will be responsible for the management and development of a high-performing team in our London location while providing regional leadership and oversight, governance, and the execution of running ...

Experienced IT Service Management professional with a strong focus on maintaining the stability, resilience, and continual improvement of enterprise technology environments. Skilled in managing and improving operational processes aligned to ITIL best practices, with hands-on experience in root cause analysis, critical incident coordination, and governance of change activities. … CORE RESPONSIBILITIES Service Problem Management Owns and drives the full lifecycle of Problem Management in accordance with ITIL v4 principles. Proactively identifies underlying issues and patterns using incident trends, monitoring insights, and stakeholder input. Facilitates structured Root Cause Analysis sessions using recognised methodologies such ...

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

Problem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across a complex multi-supplier environment. You’ll take ownership of problem identification … continuous improvement and maturing service performance. The role requires strong alignment to ITIL v4 Service Value Streams and the four Service Value Pillars , ensuring Problem Management activity delivers measurable operational and business value. Key Responsibilities: • Manage the full problem lifecycle, from identification through to prevention and closure. ...

Incident & Problem Analyst** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and analytical Incident and Problem Analyst to support … effective management of IT incidents and problems across the organisation's technology landscape. You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and safeguard critical business services by applying best practices and supporting governance activities across the technology estate. Key Responsibilities: Monitor ...

Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider … work across all three main hospital sites Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with ...

work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security … regions/time zones Must-Have Experience 8–12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking ...

work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security … regions/time zones Must-Have Experience 8–12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking ...

work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security … regions/time zones Must-Have Experience 8-12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking ...

business requirements. You will use physical and virtualised server platforms, deploying services using scripted/automated builds and will also be involved in incident management and resolution, change management, problem management, request management, disaster recovery, upgrades to existing servers and systems, and maintaining environmental records … documentation to a high standard and must be proactive in knowledge transfer to other teams. You will also provide regular reporting to the senior management team whilst keeping the management team informed of major outages/issues and resolutions. The position is based around rotating shifts covering ...

business requirements. You will use physical and virtualised server platforms, deploying services using scripted/automated builds and will also be involved in incident management and resolution, change management, problem management, request management, disaster recovery, upgrades to existing servers and systems, and maintaining environmental records … documentation to a high standard and must be proactive in knowledge transfer to other teams. You will also provide regular reporting to the senior management team whilst keeping the management team informed of major outages/issues and resolutions. The position is based around rotating shifts covering ...

proactively address performance issues Manage platform upgrades, patches, and version control Provide monthly health and performance reports for all managed security platforms Data Source Management & Integration Manage onboarding of data sources to security platforms (e.g., log sources to SIEM) Configure data parsing, normalization, and enrichment to ensure data quality … CMDB, and ticketing systems Implement SSO (Single Sign-On) and MFA (Multi-Factor Authentication) integration with recipient clients or Global's identity and access management systems Access Management & Governance Enforce Role-Based Access Control (RBAC) across all security platforms Conduct quarterly access reviews to ensure least-privilege access ...