Support Technician
- Hiring Organisation
- Akixi
- Location
- London, UK
- Employment Type
- Full-time
will play a crucial role in maintaining our reputation for excellence by diagnosing and fixing technical issues, mentoring junior colleagues, and supporting the continuous improvement of our products. Key Responsibilities Provide 1st and 2nd line technical support for cloud communication platforms, hosted IP telephony systems, and associated applications. Diagnose … potential issues before they impact customers. Maintain compliance with internal processes, security policies, and industry standards (e.g., ISO 27001, HIPAA). Continuously contribute to process improvement, suggesting ways to enhance efficiency and customer satisfaction. Required Skills & Experience Education to NQF Level 3/4 in a computing-related ...