a dynamic team of 1st, 2nd, and 3rd line support engineers (team of 5). Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their … Ability to understand and escalate complex technical issues Excellent interpersonal and communication skills with the ability to provide a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Thames Water Utilities Limited
proof SCADA solutions. Develop and maintain disaster recovery, fault response, and continuity documentation. Contribute to knowledge articles, guides, and internal training to upskill peers. Identify and lead opportunities for processimprovement, automation, and increased system resilience. Base location - Hybrid - Thames Valley-based offices and operational sites Working pattern - 36 hours Monday to Friday, with participation in an on … ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support . When a crisis More ❯
efficient manner Collaborate with IT and external ERP support provider to troubleshoot and resolve technical problems related to the ERP system Monitor system performance and proactively identify areas for improvement User Training: Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities Create user guides and documentation to assist users in navigating and … found during testing cycles Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades System Optimisation: Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation Implement best practices for system usage and data management to enhance overall efficiency Quality Assurance: Conduct regular audits of data integrity and system configurations to More ❯
field Demonstrated high level of customer service and strong communication skills Demonstrated ability to be successful collaboratively or independently Proven ability to understand challenging problems, find solutions, and drive processimprovement Demonstrated ability to understand big picture and anticipate downstream impacts For more information about DRW's processing activities and our use of job applicants' data, please view More ❯
Provide leadership, guidance, and mentorship to the QA team members. Conduct regular code and test case reviews to ensure high-quality standards are maintained. Foster a culture of continuous improvement, encouraging team members to learn and adopt new testing methodologies and tools. Develop and deliver training sessions and workshops to enhance the skills and knowledge of the QA team. … ups, sprint reviews, and retrospectives. Communicate testing progress, results, and issues to stakeholders in a clear and concise manner. Advocate for best practices in quality assurance and contribute to process improvements. Desired Skills & Experience Required: Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience. Proven experience as a QA lead or senior QA engineer More ❯
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
scope, risks, and changes, ensuring alignment with project objectives. Prepare and present status reports to clients and internal leadership. Promote best practices in project management and identify opportunities for process improvement. Qualifications 2 to 4 years of experience in project management, project support, or project coordination. Proven experience managing projects in aerospace, defence, in Engineering or Software environments. Familiarity … leadership and problem-solving abilities. Excellent communication and interpersonal skills. Proficiency in project management tools and techniques. Ability to work independently with some oversight. Root cause analysis and continuous improvement mindset. Preferred Skills A recognised project management certification, such as CAPM, Prince2, or APM, is preferred. Demonstrable understanding of both Agile and Waterfall delivery frameworks. More ❯
related technical issues. Collaborate with engineering and escalation teams to deliver top-tier support. Troubleshoot and resolve identity and access issues across hybrid and cloud environments. Drive knowledge-sharing, processimprovement, and technical mentorship within the team. Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more. What You'll Bring: 5+ years in technical support or More ❯
scope, risks, and changes, ensuring alignment with project objectives. Prepare and present status reports to clients and internal leadership. Promote best practices in project management and identify opportunities for process improvement. Qualifications 2 to 4 years of experience in project management, project support, or project coordination. Proven experience managing projects in aerospace, defence, in Engineering or Software environments. Familiarity … leadership and problem-solving abilities. Excellent communication and interpersonal skills. Proficiency in project management tools and techniques. Ability to work independently with some oversight. Root cause analysis and continuous improvement mindset. Preferred Skills A recognised project management certification, such as CAPM, Prince2, or APM, is preferred. Demonstrable understanding of both Agile and Waterfall delivery frameworks. More ❯
D365 Finance Business Analyst – Finance, Business Analyst, BA, Lean 6 Sigma, ProcessImprovement, Business Analyst, Agile, ERP, D365, Dynamics 365 – UK – Hybrid - Milton Keynes – Permanent – up to £60k Our end user client is looking for a D365 Finance Business Analyst to join them on a permanent basis. They are implementing Microsoft Dynamics 365 with Field Service and CE More ❯
D365 Finance Business Analyst – Finance, Business Analyst, BA, Lean 6 Sigma, ProcessImprovement, Business Analyst, Agile, ERP, D365, Dynamics 365 – UK – Hybrid - Milton Keynes – Permanent – up to £60k Our end user client is looking for a D365 Finance Business Analyst to join them on a permanent basis. They are implementing Microsoft Dynamics 365 with Field Service and CE More ❯
London, Hammersmith Broadway, United Kingdom Hybrid / WFH Options
JGA Recruitment
experience configuring Workday, particularly within Core HCM and preferably Payroll. You will excel in a fast-paced, collaborative environment and enjoy balancing hands-on technical tasks with driving business process improvements and engaging with stakeholders. Key Responsibilities Provide support to HR and HRIS teams by diagnosing and resolving Workday configuration issues Assist with configuring, testing, and documenting business processes … proactive, and detail-focused, with the ability to juggle multiple tasks effectively Strong communication skills, capable of influencing and engaging stakeholders confidently Team-oriented with a commitment to continuous improvement and collaboration Interested? Contact me: (url removed) JGA are dedicated to delivering the best possible candidate experience. Due to the high volume of applications, we regret that we are More ❯
the ability to work across a range of departments, build relationships and translate technical concepts for non-technical users - Technical understanding of systems integration, data management, digital platforms, and processimprovement - An analytical mind, with excellent problem-solving skills Evidence of project management training and qualifications (e.g. PRINCE2, Agile, PMP) would support your application. The post is based More ❯
the ability to work across a range of departments, build relationships and translate technical concepts for non-technical users - Technical understanding of systems integration, data management, digital platforms, and processimprovement - An analytical mind, with excellent problem-solving skills Evidence of project management training and qualifications (e.g. PRINCE2, Agile, PMP) would support your application. The post is based More ❯
Lytham St. Annes, Lancashire, North West, United Kingdom Hybrid / WFH Options
Beaverbrooks
progress, manage risks, and resolve issues. Stakeholder Management: Build strong relationships with business leaders, IT, and vendors. Communicate project status and gather feedback for continuous improvement. Innovation and Continuous Improvement: Stay updated on emerging technologies and industry trends. Identify and implement process improvements to enhance efficiency and productivity. About Beaverbrooks Established in 1919, we have 80 locations across More ❯
support strategic transformation across the UK and Spain. Reporting to the COO, you'll step into a pivotal leadership role overseeing people business partnering, operations, and engagement initiatives driving processimprovement, ensuring compliance, and owning critical culture and engagement project-ensuring that we drive a high performance environment, ensuring our Zeeloites are productive, engaged, and excited about the More ❯
Oracle) as required Collaborating with Tower Operations to understand and resolve breaks across global cash and NAV reconciliations Collaborating with Tower Finance Technology and Post Trade Technology to implement process improvements Assessing internal finance processes, identifying areas for improvement and articulating proposed improvements to management Assisting in preparation of annual financial statements and coordinating with external auditors Assisting More ❯
production operation. Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients. Participation in the development and on-going refinement, enhancement and continuous processimprovement for the services. Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services. The More ❯
the company's mission, vision, and guiding principles. Ensure the group develops and maintains a culture of collaboration, deep business alignment, accountability for outcomes, and a focus on continuous improvement beyond the portfolio timeline. Build a team capable of driving transformational change and innovation while balancing and meeting business objectives regarding the portfolio business case. Ensure all business strategies … and process improvements utilise automation to enable growth and flexibility for years to come; maintain the health of the portfolio by implementing the right processes for risk mitigation and problem resolution. What you need to have: Experience in managing and optimising a global claims platform. Significant and substantial Agile delivery experience with a global stakeholder management mindset. A proven More ❯
Financial Reporting & Analysis * Develop and maintain financial reports and dashboards within Unit4 ERP to support decision-making. * Ensure compliance with financial regulations and internal policies through system controls. Continuous Improvement & Stakeholder Engagement * Identify opportunities for system enhancements and process improvements. * Liaise with internal stakeholders to gather requirements and ensure the system meets organizational needs. * Stay abreast of Unit4 More ❯
development team, including code reviews, mentoring and ensuring the platform coding standards are being adhered to. Implement and follow software development processes, including Agile and Scrum methodologies, and lead processimprovement efforts. Stay up-to-date with new technologies and programming languages and apply this knowledge to improve software development processes. Document software design, code, and test procedures More ❯
ideas and ensure that projects deliver value and impact. Key Responsibilities: Analyze and document business requirements for IT solutions. Collaborate with stakeholders to ensure alignment with project goals. Lead process improvements using business process modeling tools. Work on Agile and Waterfall projects, applying GDS principles where necessary. Identify synergies between projects to maximize impact. Ideal Candidate: Experience of More ❯
Digital Transformation Lead – Logistics & Sales 📍 London | Full-time with frequent travel to Turkey Salary up to 100k Turkish and English language required Do you have experience leading digital transformation, process automation, and IT project management, including managing end-to-end implementation of digital logistics and sales solutions? Ideal candidate will be an expert in SAP with experience in Automotive … and implement IT solutions to enhance efficiency and visibility. Key Responsibilities: 🔹 Identify inefficiencies in logistics and sales and propose digital solutions. 🔹 Partner with teams to define business requirements and process improvements. 🔹 Develop and execute a roadmap for digital transformation. 🔹 Lead the implementation of IT solutions (SAP, CRM, SRM, TMS, WMS, AI, RPA). 🔹 Ensure seamless integration, user adoption, and … change management. 🔹 Stay updated on emerging technologies and drive continuous improvement. What We’re Looking For: ✅ 10+ years’ experience in digital transformation, process automation, and IT project management in Automotive, Energy, Chemicals and Mining sectors ✅ Expertise in SAP SD, MM, WM (S/4HANA preferred) and logistics optimization. ✅ Strong understanding of Opportunity to Customer, Order to Cash, and Procure More ❯
Digital Transformation Lead – Logistics & Sales London | Full-time with frequent travel to Turkey Salary up to 100k Turkish and English language required Do you have experience leading digital transformation, process automation, and IT project management, including managing end-to-end implementation of digital logistics and sales solutions? Ideal candidate will be an expert in SAP with experience in Automotive … and implement IT solutions to enhance efficiency and visibility. Key Responsibilities: Identify inefficiencies in logistics and sales and propose digital solutions. Partner with teams to define business requirements and process improvements. Develop and execute a roadmap for digital transformation. Lead the implementation of IT solutions (SAP, CRM, SRM, TMS, WMS, AI, RPA). Ensure seamless integration, user adoption, and … change management. Stay updated on emerging technologies and drive continuous improvement. What We’re Looking For: 10+ years’ experience in digital transformation, process automation, and IT project management in Automotive, Energy, Chemicals and Mining sectors Expertise in SAP SD, MM, WM (S/4HANA preferred) and logistics optimization. Strong understanding of Opportunity to Customer, Order to Cash, and Procure More ❯
Digital Transformation Lead – Logistics & Sales 📍 London | Full-time with frequent travel to Turkey Salary up to 100k Turkish and English language required Do you have experience leading digital transformation, process automation, and IT project management, including managing end-to-end implementation of digital logistics and sales solutions? Ideal candidate will be an expert in SAP with experience in Automotive … and implement IT solutions to enhance efficiency and visibility. Key Responsibilities: 🔹 Identify inefficiencies in logistics and sales and propose digital solutions. 🔹 Partner with teams to define business requirements and process improvements. 🔹 Develop and execute a roadmap for digital transformation. 🔹 Lead the implementation of IT solutions (SAP, CRM, SRM, TMS, WMS, AI, RPA). 🔹 Ensure seamless integration, user adoption, and … change management. 🔹 Stay updated on emerging technologies and drive continuous improvement. What We’re Looking For: ✅ 10+ years’ experience in digital transformation, process automation, and IT project management in Automotive, Energy, Chemicals and Mining sectors ✅ Expertise in SAP SD, MM, WM (S/4HANA preferred) and logistics optimization. ✅ Strong understanding of Opportunity to Customer, Order to Cash, and Procure More ❯