in driving Quality Improvement initiatives, building and leading a team of Quality Engineers, ensuring effective regulatory compliance and risk management. Lead the QMS team, focusing on investigation simplification, robust rootcauseanalysis, and effective CAPAs. Deliver training on investigation techniques, rootcauseanalysis, and CAPA effectiveness. Generate and maintain the site Risk Register and … high performance and capability. Represent RoslinCT at customer audits, regulatory inspections, and industry events. About You You will have extensive experience of leading Quality Improvement initiatives. Competence in investigation, rootcauseanalysis, and risk management strategies. A deep understanding of GMP and Quality Management Systems. Strong leadership skills with the ability to inspire and motivate teams. Competence … in investigation, rootcauseanalysis, and risk management strategies. Excellent interpersonal and influencing skills to manage stakeholder expectations. Experience of representing Quality in audits, inspections, and high-stakes meetings. Passion for continuous improvement and delivering results. Qualifications An Honours degree in a relevant life science or equivalent qualification. Next Steps If this sounds like you, then please More ❯
Engineer role requires a deep understanding of our product’s technical ecosystem, and how it integrates into the Windows environment. You will have an ability to perform in-depth rootcauseanalysis, and excellent communication skills to explain solutions to customers. This Technical Support Engineer role would suit someone with a several years of professional experience in … role will have proven experience in a service desk or technical support role, managing service desk operations and handling a range of customer issues. Responsibilities · Resolve Complex Technical Issues · RootCauseAnalysis · Knowledge Sharing & Reporting · Cross-Functional Collaboration · Release Management · Escalation Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role … understanding of core networking protocols, such as TCP/IP, DNS, and DHCP, and experience troubleshooting network-related issues. · Strong problem-solving skills, with the ability to conduct detailed rootcauseanalysis and resolve issues efficiently, even under pressure. · Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical More ❯
the operation and maintenance of regulatory reporting systems for financial institutions. This role focuses on ensuring stable system operation through continuous monitoring, rapid incident response (including on-call support), rootcauseanalysis, and documentation. The ideal candidate will have experience in maintaining mission-critical systems and strong skills in SQL-based data analysis, particularly with Microsoft … Location: Central London (Hybrid) Position Overview This position supports the stable operation of regulatory reporting systems used by financial institutions. You will be responsible for system monitoring, incident response, rootcauseanalysis, and providing comprehensive incident reports. The role requires attention to detail and a strong sense of ownership, as you will be supporting systems critical to … Respond to system incidents and provide both temporary and permanent solutions • Extract and analyse data using SQL (Microsoft SQL Server) • Analyse incidents using logs and DB traces to identify root causes • Prepare detailed incident reports, including rootcause and preventative actions • Communicate with clients and internal stakeholders in both English and Japanese Must Requirements • Experience in IT More ❯
core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops rootcause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech … of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the rootcause and a solution. Work/Life Balance RBS Tech team puts a high value on work-life harmony. It isn't about how many hours you spend … solutions, propose innovative solutions and guide resolution process • Should be able to effectively communicate with cross-functional teams, stakeholders and clients • Able to handle high impact incidents, perform pattern, rootcauseanalysis and drive to logical closure • Excellent communication skills, possessing the ability to support customers over email, phone or screen-shares • Exhibit strong team oriented interpersonal More ❯
core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops rootcause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech … of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the rootcause and a solution. Work/Life Balance RBS Tech team puts a high value on work-life harmony. It isn't about how many hours you spend … solutions, propose innovative solutions and guide resolution process • Should be able to effectively communicate with cross-functional teams, stakeholders and clients • Able to handle high impact incidents, perform pattern, rootcauseanalysis and drive to logical closure • Excellent communication skills, possessing the ability to support customers over email, phone or screen-shares • Exhibit strong team oriented interpersonal More ❯
and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … products. Managing end to end NPI process, from project concept though to production ramp. Developing electro-mechanical production processes such as SMT & electro-mechanical assembly. Applying process knowledge to rootcause issues found during product assembly and test. Regularly communication to both technical and non-technical personnel using verbal and written styles. Enthusiastic, communicative and inquisitive. Motivated by More ❯
Quality Engineer who is looking to establish a career in a fast growing, award-winning, global semiconductor company. You will take ownership of supplier and customer facing issues, establishing root causes and implementing a range of improvements to prevent future issues for KLA-SPTS end customers, and enhance manufacturing efficiency, by minimising the impact of supplier issues. You will … day to day responsibilities will include: Field and supplier quality issue management : Investigate and analyse customer-reported field issues, and manufacturing issues, including product defects, failures, and performance concerns. RootCauseAnalysis : Perform rootcauseanalysis (RCA) to identify the underlying causes of issues, collaborating with engineering and product teams to implement corrective actions. … Data Analysis & Reporting : Collect, analyse, and interpret data from customer feedback, field reports, and test results. Generate and present detailed reports on trends and recurring issues. Multi-functional Collaboration : Collaborate with Product Development, Manufacturing, and Service teams to provide technical guidance and ensure that corrective actions are implemented effectively. Problem Resolution : Develop and implement corrective and preventive actions (CAPA More ❯
partnership with our application support DevOps Labs to deliver deep insights using observability platforms such as Splunk and Dynatrace. Your responsibilities will involve providing direct support for incident response, rootcauseanalysis, performance optimization, and system performance improvement! About us If you think all banks are the same, you'd be wrong. We're an innovative, fast … develop automated alert routing. Hold advanced knowledge of Splunk SPL, dashboard development, report scheduling and app management. Proficient in crafting service-level dashboards, setting up custom metrics, and conducting rootcauseanalysis using advanced technology. Analysis & Reporting: Conduct proactive analysis on system performance, availability and failures. Generate regular reports for senior stakeholders, summarising trends, anomalies More ❯
liaison with contractors. Identify common failure modes and areas for Reliability and Efficiency Improvement within Engineering and Production. Apply Reliability Centred Maintenance approaches such as Predictive Maintenance, Preventative Maintenance, RootCause Failure Analysis, Condition Based Maintenance, Failure Modes and Effects Analysis. Apply Reliability analysis techniques such as Vibration Analysis, Condition Monitoring, Oil Analysis etc. … and interest in fixing computing equipment as necessary Drive to continuously improve engineering processes Working knowledge and/or Certification in, condition-based monitoring techniques. A strong understanding of rootcauseanalysis and failure analysis Independence and ambition Here at Jardox there is a great family feel, with a brilliant team spirit where everyone is valued More ❯
adopted and consumed by internal users. Coordinate the operation and management of certificate authorities, including succession planning and execution. Recommend and coordinate solution design processes to improve certificate platforms. RootCauseAnalysis: Conduct detailed rootcauseanalysis for critical issues using scripts and technical expertise. User Mentorship: Guide users on how they can implement More ❯
Swansea Vale, Swansea, West Glamorgan, Wales, United Kingdom Hybrid / WFH Options
ERS
response calls, driving quick resolution while minimising business impact. Ensure timely and clear communications to stakeholders, including senior leadership, throughout the incident lifecycle. Conduct post-incident reviews (PIRs), identifying root causes and ensuring follow-up actions are tracked and implemented. Work closely with Risk, Governance, and Compliance teams to align incident and problem management activities with broader risk management … and develop the Problem Management process, driving a culture of proactive issue resolution. Identify trends, recurring issues, and systemic problems, implementing corrective actions. Work with technical teams to conduct rootcauseanalysis (RCA) and ensure long-term fixes are implemented. Maintain a problem register, tracking known errors and ensuring effective resolution. Develop and maintain Problem Management reports … tracking trends, root causes, and recurring issues. Use data-driven reporting to highlight areas for improvement, measure the impact of problem resolution efforts, and support risk mitigation. Provide regular insights and analysis on major incidents, problems, and known errors to senior management and key stakeholders. Ensure that incident and problem resolution actions are followed through, holding teams accountable More ❯
health, performance, and availability of infrastructure components and applications. Configure alerting mechanisms to notify teams of potential issues and proactively address them before they impact users. Incident Response and RootCauseAnalysis: Participate in incident response activities to identify, troubleshoot, and resolve incidents. Communicate incident status and updates to ensure both internal and external customers are fully … informed. Conduct rootcauseanalysis to determine the underlying causes of incidents and implement preventive measures to avoid recurrence. Performance & Cost Optimization: Analyze system performance metrics and identify opportunities for optimization. Tune infrastructure components, optimize configurations, and implement performance enhancements to ensure optimal performance and resource utilization. Security and Compliance: Implement security controls, and respond to security More ❯
our client excellence and regulatory teams to interpret new requirements and how they can be accommodated into their Target Operating Models Leveraging analytics tools & core methods to assist with rootcauseanalysis and identify opportunities for improvement Partnering with our technology engineers & data strategists on defining architecture strategies and controls Collaborating across teams to take designs into … the overall design of our strategy, processes and technology architecture and sharing this knowledge across Investment Operations Proven track record driving and successfully delivering complex, cross-function projects Strong root-causeanalysis and creative problem-solving skills, coupled with the self-motivation and leadership to drive projects to completion Ability to consistently produce high quality project documentation … moving targets Demonstrated success collaborating, ability to influence without authority 7+ years experience PREFERRED QUALIFICATIONS Functional Architecture Design Business Process Re-Engineering Experience across a project lifecycle from scoping & analysis to delivery Degree in Operational Strategy Technical knowledge of financial service industry utilities At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain More ❯
networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the company's PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of company procedures such as change management, patch management and security and audit processes. … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (eg GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal Servers, virtualization platforms such More ❯
networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the company’s PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of company procedures such as change management, patch management and security and audit processes. … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the … to meet their specific accounting and financial reporting requirements. Diagnose and troubleshoot technical issues related to the consolidation software, collaborating with internal development teams to ensure timely resolution. Perform rootcauseanalysis for recurring issues and implement preventive measures. Utilise your strong accounting knowledge to assist clients in understanding and implementing consolidation best practices. Stay updated on … to work independently and as part of a team in a fast-paced environment. Familiarity with accounting standards (e.g., IFRS, GAAP) and financial reporting requirements. Preferred Skills Experience with rootcauseanalysis and implementing preventive solutions. Previous involvement in software enhancement or feature validation. Capability to develop and deliver user training and documentation. Bilingual or multilingual abilities More ❯
scoring, and mitigation strategies. Communicate the status and impact of incidents clearly to all relevant stakeholders, working in collaboration with them to resolve and close down actions. Conduct thorough rootcauseanalysis, host post-incident reviews, and ensure implementation and tracking of post-incident remedial actions for accountable stakeholders. Develop, maintain, and continuously improve the effectiveness of … complex, sometimes high-pressure situations and deliver the right outcomes for our business and customers. Experience with incident management technology and process automation to drive operational improvements. Expertise in rootcauseanalysis, action tracking, and developing reporting to monitor progress and risk mitigation. Excellent stakeholder management and influencing skills, with the ability to maintain focus and accountability More ❯
quality management systems and processes in line with AS9100, ISO9001, and other applicable standards. Conduct internal and supplier audits to verify compliance and drive continuous improvement. Support product inspections, rootcauseanalysis, and the implementation of corrective and preventive actions. Liaise with cross-functional teams (engineering, manufacturing, supply chain) to resolve quality issues and promote best practices. … discipline. Experience in a quality engineering or assurance role within aerospace, defence, or a similarly regulated industry. Strong knowledge of AS9100/ISO9001 standards and auditing techniques. Proficient in rootcauseanalysis tools (e.g. 8D, Fishbone, 5 Whys) and continuous improvement methodologies. Excellent communication and stakeholder management skills. Ability to work independently and as part of a More ❯
the technical escalation point for complex or high-priority support issues within the UK. Troubleshoot and resolve client issues across InvestorFlow's Pulse, Portfolio, and Pipe product lines. Conduct rootcauseanalysis and escalate bugs, enhancements, and outages to the appropriate internal teams. Monitor and drive regional support KPIs (e.g., SLA adherence, CSAT, article attachment rate). … experience Salesforce Administrator Certification (required). Proven experience in a client-facing technical support role with demonstrated ability to mentor peers or junior team members. Strong diagnostic, debugging, and rootcauseanalysis skills. Excellent written and verbal communication skills in English. Familiarity with knowledge management and internal training best practices. Ability to prioritize and multitask in a More ❯
Wrexham, Clwyd, United Kingdom Hybrid / WFH Options
IOM3 (Institute of Materials, Minerals & Mining)
resolution, and product development activities. This role involves continuous improvement of testing methods, expansion of testing capabilities to include physical, mechanical, and NDI techniques, support with test requests, and rootcauseanalysis investigation. You will be involved in method development, delivering and improving training, and networking with the wider Syensqo community and industry. By joining our team … Conducting round robin studies and gaining accreditations from organisations such as Airbus, NADCAP, and NCAMP. Supporting test requests and providing detailed reports with matrix comparisons to industry standards. Performing rootcauseanalysis and troubleshooting test failures. You can count on us for: A commitment to safety and sustainability in all our operations. A collaborative and innovative work More ❯
SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, rootcauseanalysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am … SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, rootcauseanalysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am More ❯
This is a key appointment and will require the individual to be technically strong with a critical engineering/data centre background. This position will get involved regularly with rootcauseanalysis, fault rectification and act as the appointed Senior Authorised Person, for the operation of both Low and High Voltage equipment . The position will be … a mix of Hybrid working and travelling to sites around the M25 Role Profile: Senior Authorised Person for HV Rootcauseanalysis/review of any technical faults Carrying out scenario and training with engineering staff Liaising with the clients to ensure excellent feedback and customer satisfaction Assisting and Organising with System shutdowns across sites Providing technical More ❯
documentation. Analyse existing production performance data, identifying opportunities for improvement. Develop and implement strategies to enhance production efficiency. Periodically reviewing TPM's to uphold safety and quality standards. Use rootcauseanalysis tools to fully investigate quality defects and breakdowns. Technical report writing for all major breakdowns. Present spend proposals, KPI data and improvement activities to management … discipline, Mechanical or Electrical. Understanding of circuit board assembly/Test machine. Computer literate (Proficiency in Outlook & Excel) Process driven, with a methodical approach to problem solving Proficient in RootCauseAnalysis (Six Sigma, KT, 8D) Understanding of electrical circuit diagrams Experience working in a high-volume production environment Experience in similar role. What we offer: Generous More ❯