affected staff and senior management. Furthermore, you will be responsible for the adoption and delivery of ITIL-based Incident and Problem Management processes , proactively reviewing support queues, leading complex root-cause investigations, and implementing process or technology changes to prevent recurrent issues. A significant part of your remit will be to establish and maintain a robust business continuity … with the ability to translate complex technical issues into understandable concepts for senior staff and the proven ability to negotiate, influence, and recommend process/technology changes. Problem Management & Root-CauseAnalysis: Significant experience in leading root-cause investigations (RCA), trend analysis of incident logs, and managing identified problems to prevent recurrence. Desirable Executive … Presentation Skills: Experience in presenting complex status and analysis in formats such as PowerPoint presentations or formal reports to senior boards or large groups of staff. Performance Metrics Analysis: Experience in gathering, analysing, and acting upon data (e.g., from incidents, service requests) to optimise the technical and operational environment and drive continuous improvement. Disclosure and Barring Service Check More ❯
South West London, London, England, United Kingdom
Michael Page Technology
an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. RootCauseAnalysis: Perform rootcauseanalysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service More ❯
South West London, London, England, United Kingdom
Michael Page Technology
an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. RootCauseAnalysis: Perform rootcauseanalysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service More ❯
data layers capture what matters most. Adopt a consultative approach with CRO, Digital Product, and E-commerce teams to define tracking requirements, measure test results, and provide deep-dive rootcauseanalysis on performance. Manage and guide complex analytical projects, such as customer journey analysis, segmentation, or rootcauseanalysis, to explain what … structures for web and app. Advanced SQL and strong experience with BigQuery and Databricks. Strong experience with data visualisation tools, preferably Tableau or Looker. Proficiency in Python for data analysis is a strong plus. Experience with advanced analytics techniques, such as segmentation, and familiarity with A/B testing tools and CRO analysis. Experience with Git (or similar) for More ❯
Aberdeen, Scotland, United Kingdom Hybrid / WFH Options
prosource.it
issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring alignment with business and IT strategies Investigate and resolve recurring problems, performing rootcauseanalysis to prevent future incidents Create and maintain high-quality documentation, including operational support guides, and participate in peer reviews to ensure accuracy and consistency Ensure … EMC Isilon (legacy support) Microsoft Azure IaaS and cloud migration projects Understanding of cybersecurity principles and best practices, with a proactive approach to risk mitigation Strong analytical skills, including rootcauseanalysis and resolution of business-critical incidents Demonstrated interest in emerging technologies, with a commitment to continuous learning and professional development Self-motivated and proactive, with More ❯
aberdeen, north east scotland, united kingdom Hybrid / WFH Options
prosource.it
issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring alignment with business and IT strategies Investigate and resolve recurring problems, performing rootcauseanalysis to prevent future incidents Create and maintain high-quality documentation, including operational support guides, and participate in peer reviews to ensure accuracy and consistency Ensure … EMC Isilon (legacy support) Microsoft Azure IaaS and cloud migration projects Understanding of cybersecurity principles and best practices, with a proactive approach to risk mitigation Strong analytical skills, including rootcauseanalysis and resolution of business-critical incidents Demonstrated interest in emerging technologies, with a commitment to continuous learning and professional development Self-motivated and proactive, with More ❯
inverurie, north east scotland, united kingdom Hybrid / WFH Options
prosource.it
issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring alignment with business and IT strategies Investigate and resolve recurring problems, performing rootcauseanalysis to prevent future incidents Create and maintain high-quality documentation, including operational support guides, and participate in peer reviews to ensure accuracy and consistency Ensure … EMC Isilon (legacy support) Microsoft Azure IaaS and cloud migration projects Understanding of cybersecurity principles and best practices, with a proactive approach to risk mitigation Strong analytical skills, including rootcauseanalysis and resolution of business-critical incidents Demonstrated interest in emerging technologies, with a commitment to continuous learning and professional development Self-motivated and proactive, with More ❯
Infrastructure Engineers to join their team in Corsham. As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, rootcauseanalysis and completion of change requests. Please note you will need to be eligible to attain security clearance once you have started in the position which … the company will provide. The Role As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, rootcauseanalysis and completion of change requests. The Responsibilities * Call and incident Management * Respond to service calls and resolve incidents to ensure SLA targets are achieved * Increase the First More ❯
effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive rootcauseanalysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead RootCauseAnalysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯
effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive rootcauseanalysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead RootCauseAnalysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯
london (city of london), south east england, united kingdom
Slaughter and May
effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive rootcauseanalysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead RootCauseAnalysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯
management activities. Champion enterprise process frameworks and build trusted relationships across the business. Requirements: Strong knowledge of structured methodologies such as LEAN, Kaizen, or Six Sigma. Skilled in requirements analysis, rootcauseanalysis, gap analysis, decision analysis, and SWOT. Ability to interpret large datasets and deliver actionable insights. Experience with Microsoft Dynamics 365, Visio More ❯
tuning, indexing, query optimization, and performance monitoring. Develop and maintain scripts, APIs, and services to support data integration, replication, and reporting. Troubleshoot and resolve database and display issues, perform root-causeanalysis and corrective actions. Maintain documentation, including database schemas, and display specifications. Your Profile Key skills/knowledge/experience: Hands-on expertise on SCADA/… and problem-solving skills. Hands on experience with GE PowerOn Reliance (XA21), AEMS Platform, GE eTerra, and PowerOn Advantage Software. Effective communication and collaboration skills. Experience in incident management, root-causeanalysis, and troubleshooting production issues. Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health More ❯
tuning, indexing, query optimization, and performance monitoring. Develop and maintain scripts, APIs, and services to support data integration, replication, and reporting. Troubleshoot and resolve database and display issues, perform root-causeanalysis and corrective actions. Maintain documentation, including database schemas, and display specifications. Your Profile Key skills/knowledge/experience: Hands-on expertise on SCADA/… and problem-solving skills. Hands on experience with GE PowerOn Reliance (XA21), AEMS Platform, GE eTerra, and PowerOn Advantage Software. Effective communication and collaboration skills. Experience in incident management, root-causeanalysis, and troubleshooting production issues. Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health More ❯
tuning, indexing, query optimization, and performance monitoring. Develop and maintain scripts, APIs, and services to support data integration, replication, and reporting. Troubleshoot and resolve database and display issues, perform root-causeanalysis and corrective actions. Maintain documentation, including database schemas, and display specifications. Your Profile Key skills/knowledge/experience: Hands-on expertise on SCADA/… and problem-solving skills. Hands on experience with GE PowerOn Reliance (XA21), AEMS Platform, GE eTerra, and PowerOn Advantage Software. Effective communication and collaboration skills. Experience in incident management, root-causeanalysis, and troubleshooting production issues. Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health More ❯
tuning, indexing, query optimization, and performance monitoring. Develop and maintain scripts, APIs, and services to support data integration, replication, and reporting. Troubleshoot and resolve database and display issues, perform root-causeanalysis and corrective actions. Maintain documentation, including database schemas, and display specifications. Your Profile Key skills/knowledge/experience: Hands-on expertise on SCADA/… and problem-solving skills. Hands on experience with GE PowerOn Reliance (XA21), AEMS Platform, GE eTerra, and PowerOn Advantage Software. Effective communication and collaboration skills. Experience in incident management, root-causeanalysis, and troubleshooting production issues. Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health More ❯
quarterly bonus. Your Responsibilities Track and review quality performance across accounts and prepare reports for leadership and clients. Develop and monitor test plans to ensure compliance with SOPs. Conduct rootcauseanalysis and deliver targeted training interventions. Support onboarding and training for new processes and agents. Manage team resourcing, performance reviews, and employee engagement initiatives. Mandatory Skills … Strong understanding of process quality parameters. Ability to conduct rootcauseanalysis and develop training plans. Experience in preparing and presenting quality reports. Team management and stakeholder engagement skills. Knowledge of ITES/BPO industry trends. Desirable Skills Project management certification. Experience with performance management systems. Analytical and execution excellence. Client-centric approach. Passion for nurturing talent More ❯
quarterly bonus. Your Responsibilities Track and review quality performance across accounts and prepare reports for leadership and clients. Develop and monitor test plans to ensure compliance with SOPs. Conduct rootcauseanalysis and deliver targeted training interventions. Support onboarding and training for new processes and agents. Manage team resourcing, performance reviews, and employee engagement initiatives. Mandatory Skills … Strong understanding of process quality parameters. Ability to conduct rootcauseanalysis and develop training plans. Experience in preparing and presenting quality reports. Team management and stakeholder engagement skills. Knowledge of ITES/BPO industry trends. Desirable Skills Project management certification. Experience with performance management systems. Analytical and execution excellence. Client-centric approach. Passion for nurturing talent More ❯
london (city of london), south east england, united kingdom
Wipro
quarterly bonus. Your Responsibilities Track and review quality performance across accounts and prepare reports for leadership and clients. Develop and monitor test plans to ensure compliance with SOPs. Conduct rootcauseanalysis and deliver targeted training interventions. Support onboarding and training for new processes and agents. Manage team resourcing, performance reviews, and employee engagement initiatives. Mandatory Skills … Strong understanding of process quality parameters. Ability to conduct rootcauseanalysis and develop training plans. Experience in preparing and presenting quality reports. Team management and stakeholder engagement skills. Knowledge of ITES/BPO industry trends. Desirable Skills Project management certification. Experience with performance management systems. Analytical and execution excellence. Client-centric approach. Passion for nurturing talent More ❯
Key Responsibilities 1. Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting RootCauseAnalysis To Implement Effective Solutions For Technical And Security Issues. 2. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture. 3. Enhance Knowledge Management By Updating And Managing … Service Improvement. Skill Requirements 1. In-Depth Knowledge Of O365 Administration And Its Services. 2. Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments. 3. Proficiency In Conducting RootCauseAnalysis And Implementing Effective Solutions. 4. Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams. 5. Solid Understanding Of Security Best Practices Related To More ❯
who enjoys working with non-technical stakeholders, translating complex data requirements into clear, actionable outcomes that drive smarter decision-making. You'll play a hands on role in data analysis, transformation and root-cause investigation helping the business get to the "why" behind the numbers. We need someone who's confident navigating modern data stacks and comfortable … meaningful intelligence. What you'll be doing: Partnering closely with non-technical teams to understand and define data requirements Translating business questions into SQL queries, reports, and dashboards Performing root-causeanalysis to identify data quality or process issues Working with Matillion ETL to design, optimise and maintain data pipelines Supporting the development and maintenance of Snowflake More ❯
You'll Do: Design and implement scalable, efficient systems for maximum reliability. Lead incident response and implement monitoring solutions to maintain high system uptime. Optimize performance through in-depth analysis and continuous improvement. Develop preventive maintenance programs and carry out RootCauseAnalysis (RCA) to eliminate recurring issues. Collaborate with cross-functional teams to drive operational … processes to boost efficiency and reduce manual tasks. Ensure compliance with regulatory standards and uphold best security practices. Contribute to quality systems through deviation management, CAPA follow-up, and rootcause investigations. What We’re Looking For: 5+ years of experience in Site Reliability Engineering or a related field. Hands-on experience with Biosafety and GMP environments. Strong More ❯
You'll Do: Design and implement scalable, efficient systems for maximum reliability. Lead incident response and implement monitoring solutions to maintain high system uptime. Optimize performance through in-depth analysis and continuous improvement. Develop preventive maintenance programs and carry out RootCauseAnalysis (RCA) to eliminate recurring issues. Collaborate with cross-functional teams to drive operational … processes to boost efficiency and reduce manual tasks. Ensure compliance with regulatory standards and uphold best security practices. Contribute to quality systems through deviation management, CAPA follow-up, and rootcause investigations. What We’re Looking For: 5+ years of experience in Site Reliability Engineering or a related field. Hands-on experience with Biosafety and GMP environments. Strong More ❯
Worthing, Sussex, United Kingdom Hybrid / WFH Options
Terry Parris Associates
gas compressors, Generators, Gearboxes, Pumps and Motors, Their products offer superior performance and availability along with environmental benefits. Position Summary Selected candidate will participate and execute 1) Design and analysis of our systems, 2) Create the technical content for sales proposals, 3) Support the commissioning of new and existing systems. The candidate will interact with customers, serving as a … support and troubleshooting of systems, and continuous design improvements of products. Essential Job Functions Include Complete rotordynamic and control system analyses. Support mechanical and electromagnetic design process, including stress analysis, heat transfer analysis and electro-magnetic analysis. Use knowledge of Solidworks and SW Simulator to perform FEA analyses and support checking of drawings. Provide interface between rotordynamic and … or rotating equipment would also be preferred. Candidate will have working knowledge of XCEL, Solidworks, and FEA software. The candidate should have an academic background in mechanical design, stress analysis, heat transfer analysis, dynamics, electromagnetics, electronics, instrumentation, signal processing, materials, and control systems. The candidate should have experience with reviewing detail mechanical drawings and specifying dimensioning and tolerancing More ❯
learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and rootcauseanalysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room … and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships More ❯