in driving Quality Improvement initiatives, building and leading a team of Quality Engineers, ensuring effective regulatory compliance and risk management. Lead the QMS team, focusing on investigation simplification, robust rootcauseanalysis, and effective CAPAs. Deliver training on investigation techniques, rootcauseanalysis, and CAPA effectiveness. Generate and maintain the site Risk Register and … high performance and capability. Represent RoslinCT at customer audits, regulatory inspections, and industry events. About You You will have extensive experience of leading Quality Improvement initiatives. Competence in investigation, rootcauseanalysis, and risk management strategies. A deep understanding of GMP and Quality Management Systems. Strong leadership skills with the ability to inspire and motivate teams. Competence … in investigation, rootcauseanalysis, and risk management strategies. Excellent interpersonal and influencing skills to manage stakeholder expectations. Experience of representing Quality in audits, inspections, and high-stakes meetings. Passion for continuous improvement and delivering results. Qualifications An Honours degree in a relevant life science or equivalent qualification. Next Steps If this sounds like you, then please More ❯
quote and order accuracy, and driving a customer service transformation that elevates satisfaction and responsiveness. The Technical Services Manager role would suit someone who has experience of implementing structured rootcauseanalysis to resolve recurring issues, fostering cross-functional collaboration, and leveraging data-driven insights to support continuous improvement. Ultimately, the Technical Services Manager is responsible for … and a culture of accountability and growth. You will be keen to work onsite, alongside our internal teams to provide team supervision & leadership, customer service oversight, and r oot causeanalysis and issue resolution alongside process improvement and standardisation. We offer a competitive salary, performance related bonus, 25 days holiday, 7.5% pension, medicash health care plan, salary sacrifice … RMI and bespoke requests. Coordinate with sales and technical teams to resolve complex or custom order requirements. Investigate recurring issues in order processing, delivery, or customer complaints. Conduct structured rootcauseanalysis and implement corrective actions. Track and report on issue resolution effectiveness. Identify inefficiencies in current workflows and propose process enhancements. Develop and maintain SOPs (Standard More ❯
Sheffield, South Yorkshire, England, United Kingdom
Massenhove Recruitment Limited
that cannot be addressed by First or Second Line support. You will play a key role in maintaining and improving the organisation’s IT infrastructure, performing deep-dive diagnostics, rootcauseanalysis, and implementing long-term solutions. In addition to supporting escalated incidents, you will contribute to system design, strategic projects, and continuous service improvement. The ideal … Line Support Engineer - Key duties Expert-Level Support & Issue Resolution Take ownership of high-level, complex incidents and problems escalated from Second Line Support Perform in-depth diagnostics and rootcauseanalysis across infrastructure, systems, and applications Develop and implement long-term fixes and preventative measures to reduce repeat incidents Infrastructure Management & Improvement Maintain, monitor, and optimise … support role Strong expertise in server administration, networking, virtualisation, and storage solutions Solid understanding of IT security principles and best practices Ability to carry out detailed troubleshooting and perform rootcauseanalysis Experience managing or contributing to technical projects and service improvements Proficiency in tools such as Active Directory, Group Policy, Office 365, Exchange, and Windows Server More ❯
Reliability Team is central to our mission of keeping industry moving. We collaborate with customers across sectors to enhance equipment performance, longevity, and efficiency. Our approach includes condition monitoring, rootcauseanalysis, and predictive maintenance strategies, combining engineering expertise with cutting-edge technology to prevent failures. We don't just respond to problems; we anticipate them by … established client in the frozen foods industry, known as a leading household brand for over 60 years. Your role involves driving reliability improvement programs across the plant, utilizing data analysis from Power BI and SAP to work closely with plant teams to reduce food safety and maintenance incidents. You will lead onsite maintenance improvements to decrease engineering-related downtime … enhance asset reliability, and ensure cost-effective maintenance lifecycle management. Conducting rootcauseanalysis and delivering actionable recommendations will be key responsibilities. You will manage a small team of technicians responsible for vibration data collection, lubrication routines, and ad-hoc engineering services. Key Responsibilities: Analyze equipment failure data to identify patterns and trends. Conduct rootcauseMore ❯
projects aimed at enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes. This pivotal role involves end-to-end project management, from initiation to impact analysis, collaborating closely with R&C Product, Tech, and Operations teams across multiple global sites. You'll manage high-stakes executive-level escalations, conduct rootcause analyses, and … priority escalations from executive, legal, PR, and regulatory channels. Working across verification, compliance, and regulatory programs, RCES collaborates with product, tech, and operations teams to resolve complex issues. Through RootCauseAnalysis and Close Loop Mechanism programs, the team not only addresses immediate concerns but also implements scalable solutions to prevent future occurrences and enhance overall seller … work in ambiguous environments and create structure - Experience working with global teams across multiple time zones - Track record of implementing scalable solutions in a high-growth environment - Experience in rootcauseanalysis and developing mitigation strategies - Demonstrated success in process automation and efficiency improvements PREFERRED QUALIFICATIONS - Master's degree in Business Administration or related field - PMP or More ❯
and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … products. Managing end to end NPI process, from project concept though to production ramp. Developing electro-mechanical production processes such as SMT & electro-mechanical assembly. Applying process knowledge to rootcause issues found during product assembly and test. Regularly communication to both technical and non-technical personnel using verbal and written styles. Enthusiastic, communicative and inquisitive. Motivated by More ❯
Quality Engineer who is looking to establish a career in a fast growing, award-winning, global semiconductor company. You will take ownership of supplier and customer facing issues, establishing root causes and implementing a range of improvements to prevent future issues for KLA-SPTS end customers, and enhance manufacturing efficiency, by minimising the impact of supplier issues. You will … day to day responsibilities will include: Field and supplier quality issue management : Investigate and analyse customer-reported field issues, and manufacturing issues, including product defects, failures, and performance concerns. RootCauseAnalysis : Perform rootcauseanalysis (RCA) to identify the underlying causes of issues, collaborating with engineering and product teams to implement corrective actions. … Data Analysis & Reporting : Collect, analyse, and interpret data from customer feedback, field reports, and test results. Generate and present detailed reports on trends and recurring issues. Multi-functional Collaboration : Collaborate with Product Development, Manufacturing, and Service teams to provide technical guidance and ensure that corrective actions are implemented effectively. Problem Resolution : Develop and implement corrective and preventive actions (CAPA More ❯
liaison with contractors. Identify common failure modes and areas for Reliability and Efficiency Improvement within Engineering and Production. Apply Reliability Centred Maintenance approaches such as Predictive Maintenance, Preventative Maintenance, RootCause Failure Analysis, Condition Based Maintenance, Failure Modes and Effects Analysis. Apply Reliability analysis techniques such as Vibration Analysis, Condition Monitoring, Oil Analysis etc. … and interest in fixing computing equipment as necessary Drive to continuously improve engineering processes Working knowledge and/or Certification in, condition-based monitoring techniques. A strong understanding of rootcauseanalysis and failure analysis Independence and ambition Here at Jardox there is a great family feel, with a brilliant team spirit where everyone is valued More ❯
adopted and consumed by internal users. Coordinate the operation and management of certificate authorities, including succession planning and execution. Recommend and coordinate solution design processes to improve certificate platforms. RootCauseAnalysis: Conduct detailed rootcauseanalysis for critical issues using scripts and technical expertise. User Mentorship: Guide users on how they can implement More ❯
Operations, enabling smoother operation between teams. Embrace DevOps culture and automate everything from deployment, monitoring, management, and incident responses - treat "Everything as Code." Be responsible for defect closure and rootcauseanalysis to avoid regressions. Drive continual improvement in quality and efficiency, including defect prevention/rootcauseanalysis, suggesting and adopting improvements to … share knowledge on their practice and on the product. Divide larger pieces of work into tasks for themselves and other team members. Support the Scrum release planning process through analysis and estimation of development work. Write technical documentation for internal or external consumption, for developers of varying skill levels. Assist in the recruitment process as well as potentially training More ❯
aligned with defence-grade standards, supporting identity, access control, encryption, and system resilience. Monitoring & Continuous Improvement Setup and maintain monitoring solutions (e.g. ELK, OpenTelemetry, Prometheus), troubleshoot performance, and deliver rootcauseanalysis and remediation. What We're Looking For DV Clearance : Active Developed Vetting clearance is essential . Systems Engineering Experience : 2nd/3rd line infrastructure support … aligned with defence-grade standards, supporting identity, access control, encryption, and system resilience. Monitoring & Continuous Improvement Setup and maintain monitoring solutions (e.g. ELK, OpenTelemetry, Prometheus), troubleshoot performance, and deliver rootcauseanalysis and remediation. What We're Looking For DV Clearance : Active Developed Vetting clearance is essential . Systems Engineering Experience : 2nd/3rd line infrastructure support … Supporting internal software projects: work with teams to specify and shape new solutions Providing training, guidance, and documentation to help teams use our systems effectively Experience Required Essentials: Data analysis or IT systems experience Strong Excel skills (pivot tables, formulas, etc.) Working knowledge of Power BI, CRM platforms, and general IT troubleshooting Experience of Windows systems, hardware, networking & user More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Philips International
Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this role you You are responsible for driving service delivery excellence by enhancing operational performance, productivity, continuous improvement, rootcauseanalysis, and solution delivery-working independently with limited supervision. This includes optimizing systems, processes, and cross-functional teams that support customer service and solutions delivery, ensuring … the efficient and effective execution of services and outcomes. Your role: Analyze Operational Performance Conducts thorough analysis and creates insightful reports comparing actual service delivery outcomes against predefined performance targets to inform strategic decision-making. KPI Management and Reporting Oversees the end-to-end process of data mining, management, and reporting for key performance indicators (KPIs), supporting ongoing performance … monitoring, rootcauseanalysis, and continuous improvement efforts. Leverage Business Intelligence Tools Utilizes business intelligence (BI) platforms to identify and quantify operational challenges, recommend evidence-based improvements, and measure the effectiveness of corrective actions over time. Coordinate Data Collection for Compliance Collaborates with cross-functional project teams to collect install base data necessary to meet quality and More ❯
Follow change management process and develop ad-hoc PLC ladder code change • Familiarization with Siemens and/or Allen Bradley PLC processes and input/output modules. • Provide detailed analysis and testing of existing and new engineering solutions and components • Work with IT, FC Software and Operations Engineering to develop and update controls knowledge and training document for the … Facilities Engineering team. • Be responsible for incident follow-up, rootcauseanalysis and documentation. • Undertake industrial engineering design on existing material handling modules within European network • Provide technical documentation such as flow diagrams, conveyor and equipment layouts, installation details, schedules and budgets. • Support commissioning of new automation elements • Actively participate in local or EU network level control … projects and Initiatives • Provide value engineering/value analysis • Ensures adherence to all Health & Safety procedures. Be proactive in the raising of potential H&S issues and the development of personal safety awareness • Use AutoCAD to review, develop and maintain electrical schematic and conveyor layout drawings • Fully understand and ensure procedural adherence to industry operating standards such as QS More ❯
software. Monitoring computer networks and systems to identify how performance can be improved. Monitoring system performance and troubleshooting issues. Support in upgrading systems with new releases and models. Perform analysis to understand the user needs. Conduct tests and identify errors of the programs. Managing technical documentation Assist in troubleshooting technology issues. Help with upgrading network equipment. Help with upgrading … workstations. Coordinate the completion of Standard Operating Procedures for relevant systems. Perform rootcauseanalysis of complex system problems and provide corrective action. Support and work proactively on rootcauseanalysis, problem solving and standard operating procedures creation. Answer inquiries and provide basic training to users in the proper use of hardware and software. More ❯
Dundee, Angus, United Kingdom Hybrid / WFH Options
NCR Atleos Corporation
/release plan and delivering this solution on time to the business Participate and contribute to an effective software development lifecycle including a high focus on customer support and rootcauseanalysis Conduct testing based on knowledge of system architecture, interdependencies and interactions Accurately estimate time and resources for software development efforts Incorporate unit testing/rootcauseanalysis practices into software development process Provide technical leadership and assistance to internal and external product development teams Communicate the architecture and recommendations to senior management, NCR customers, partners and others via formal presentations, white papers, and conversations Basic Qualifications BSc in Computer Science, BEng in technical discipline, or equivalent on the job experience Excellent written More ❯
as a Supplier Quality Assurance Engineer: Conduct assessments of incoming components, with a focus on PCBA suppliers and electronics. Develop and implement supplier inspection, testing and evaluation processes. Lead rootcauseanalysis and corrective actions. Monitor supplier performance and drive continuous improvement initiatives. Manage supplier audits, concessions and compliance with quality standards. Produce detailed reports and analysis … you as a Supplier Quality Assurance Engineer: Degree or equivalent experience in Engineering, Quality or Manufacturing. Significant experience in supplier quality engineering, ideally in electronics/PCBA. Skilled in rootcauseanalysis and supplier development within a manufacturing environment. Confident working in a fast-paced, cross-functional team with regular supplier interaction. Strong communication skills and the More ❯
Ebbw Vale, Gwent, United Kingdom Hybrid / WFH Options
Principality Building Society
Security Analysts to manage vulnerabilities and respond to incidents effectively. Providing expert 3 rd line security support to IT and business colleagues, ensuring support requests meet SLA targets. Conducting rootcauseanalysis and driving remediation plans to address security issues. Acting as a security ambassador within IT, promoting best practices and awareness. Technical Skills & Experience: Strong knowledge … firewall technologies such as CheckPoint, Cisco and VWware NSX. Familiarity with Endpoint Detection and Response (EDR) tools including CarbonBlack, zScaler and Microsoft. Other Skills: Excellent fault finding, diagnostics and rootcauseanalysis abilities. Skilled in technical report writing and production of management information (MI). Strong communication skills to effectively collaborate across teams. You'll be part More ❯
WHS stakeholders for the pillar(s) that you directly support. • Establish incident investigation, escalation and reporting structures within your area of responsibility to ensure timely notification and collaboration on rootcause analysis. • Ensure risks of maintenance operations are assessed and the reduction measures are implemented, policies and requirements are effectively communicated, sites have the ability to ask questions … starting with our customer needs and partner with stakeholders to identify and mitigate high-risk safety hazards, ensuring maintenance operations remain safe. We analyse incidents, review KPIs, and conduct rootcause investigations to drive continuous improvement. Through training, policy development, and engagement initiatives, we influence safe behaviours and strengthen Amazon's safety culture. Our work ensures that risk … influence safe behaviours by analysing human factors and fostering a positive safety culture through engagement initiatives. A core part of our role is examining KPIs, incidents, and events, conducting rootcauseanalysis to ensure lessons learned are adopted. Where applicable, we use these insights to shape safety interventions and proactively mitigate risks. We support RME teams by More ❯
quality management systems and processes in line with AS9100, ISO9001, and other applicable standards. Conduct internal and supplier audits to verify compliance and drive continuous improvement. Support product inspections, rootcauseanalysis, and the implementation of corrective and preventive actions. Liaise with cross-functional teams (engineering, manufacturing, supply chain) to resolve quality issues and promote best practices. … discipline. Experience in a quality engineering or assurance role within aerospace, defence, or a similarly regulated industry. Strong knowledge of AS9100/ISO9001 standards and auditing techniques. Proficient in rootcauseanalysis tools (e.g. 8D, Fishbone, 5 Whys) and continuous improvement methodologies. Excellent communication and stakeholder management skills. Ability to work independently and as part of a More ❯
least 2 years Quality Assurance experience in an automotive environment or similar and ideally come from an engineering background . Have practical, hands-on experience using 8D and other rootcauseanalysis methodologies and Ability to read technical drawings (GD&T) and use measurement equipment. Quality Assurance Specialist Key Responsibilities: Manage customer complaints and concerns, including rootcauseanalysis (8D/5Y) Coordinate containment actions and lead inspection processes Work directly with automotive customers on-site, representing the business professionally Handle warranty issues, track KPIs (e.g., CPM, COPQ, line stops), and maintain scorecards Lead internal quality meetings and liaise with warehouse, supplier quality, and MP&L teams Prepare and submit accurate reports in line More ❯
of IMP to clinical studies on clients' behalf. To provide support and leadership on a range of activities including but not limited to: non-conformance management, including CAPA, events, rootcauseanalysis, continuous improvement, key supplier issues, complaint investigations etc. Take the lead on regulatory inspections and client audits, taking accountability (with the Site Leadership Team) for … of IMP to clinical studies on clients' behalf. To provide support and leadership on a range of activities including but not limited to: non-conformance management, including CAPA, events, rootcauseanalysis, continuous improvement, key supplier issues, complaint investigations etc. Take the lead on regulatory inspections and client audits, taking accountability (with the Site Leadership Team) for More ❯
SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, rootcauseanalysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am … SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, rootcauseanalysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am More ❯
documentation. Analyse existing production performance data, identifying opportunities for improvement. Develop and implement strategies to enhance production efficiency. Periodically reviewing TPM's to uphold safety and quality standards. Use rootcauseanalysis tools to fully investigate quality defects and breakdowns. Technical report writing for all major breakdowns. Present spend proposals, KPI data and improvement activities to management … discipline, Mechanical or Electrical. Understanding of circuit board assembly/Test machine. Computer literate (Proficiency in Outlook & Excel) Process driven, with a methodical approach to problem solving Proficient in RootCauseAnalysis (Six Sigma, KT, 8D) Understanding of electrical circuit diagrams Experience working in a high-volume production environment Experience in similar role. What we offer: Generous More ❯
job learning tasks to support the completion of the training program Work under supervision to learn maintenance skills for preventative and reactive maintenance Work under supervision to carry out rootcauseanalysis, including writing up reports on findings and setting countermeasure ideas and actions Carry out your duties and responsibilities in line with apetito's Health & Safety … job learning tasks to support the completion of the training program Work under supervision to learn maintenance skills for preventative and reactive maintenance Work under supervision to carry out rootcauseanalysis, including writing up reports on findings and setting countermeasure ideas and actions Carry out your duties and responsibilities in line with apetito's Health & Safety More ❯
but one where you can add value across the business and to your career aspirations. Responsibilities: Deliver planned and reactive project needs for Water Recycling Operations Assess solutions, complete rootcauseanalysis with consideration to whole life cost and business risk reduction using the Risk, Opportunity, and Value process. Develop solutions in line with corporate governance processes … of Health & Safety (H&S), and Construction Design & Management (CDM) regulations Good understanding of process safety Experience managing a capital budget Experience of project planning, delivery and site supervision Rootcauseanalysis to optionee suitable solutions Good IT literacy - O365 Experience of Anglian Water IT systems particularly M2i, SAP and Power Bi Experience in capital delivery within More ❯