Leominster, Herefordshire, United Kingdom Hybrid / WFH Options
Leidos
Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows Servers running ITSM agents. Troubleshooting & RootCauseAnalysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Address and mitigate system-related incidents while implementing proactive solutions. More ❯
including Microsoft Office 2016+ and Windows 10. IT support experience in a distributed/hybrid multi-office environment. IT Service Desk reporting (e.g. ticket analysis, reporting on KPIs such as 'first time fix', trend analysis). Experience of hardware and software refresh initiatives, including provisioning of end-user … devices. Experience with device configuration management tools. Problem Management (including RootCauseAnalysis). What you'll get in return With a salary of up to £35,000 and a generous benefits package, including access to industry-leading training and certifications, a good pension, and free parking More ❯
West Midlands, United Kingdom Hybrid / WFH Options
Serco
increased performance within Environmental Services business unit. Reporting to the Solutions Lead, the successful applicant will be part of a team responsible for providing analysis and insight to allow the business to make informed, data-driven decisions. Several responsibilities will involve working with large and diverse datasets, so the … standardise data where possible. Main Accountabilities: Profile data to assess current data quality, such as completeness, validity, timeliness, volume. Monitor data quality issues, investigate root causes, and escalate issues to data owners as needed. Perform rootcauseanalysis on data issues and recommend remediation actions. Work … data in the correct format. What you'll need to do the role: Analytical experience in a business or academic setting, including data manipulation, analysis, and interpretation. Advanced Excel skills, including ability to join, manipulate, analyse multiple large data sets. Excellent written and verbal communication with the ability to More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Microlise
TechOps team! What will you be doing? Update and maintain, monitor and optimise on-prem infrastructure for performance, scalability and resilience and perform trend analysis and provide reports when required Coordinate with Development and other departments to ensure these systems and records remain accurate and available Plan & Develop automation … complete roll back functionality Analyse, diagnose and rectify system or service errors/faults as tasked or expected and be able to perform a RootCauseAnalysis as part of an incident response Act as an escalation point & medium for more junior engineers and provide technical support More ❯
TechOps team! What will you be doing? Update and maintain, monitor and optimise on-prem infrastructure for performance, scalability and resilience and perform trend analysis and provide reports when required Coordinate with Development and other departments to ensure these systems and records remain accurate and available Plan & Develop automation … complete roll back functionality Analyse, diagnose and rectify system or service errors/faults as tasked or expected and be able to perform a RootCauseAnalysis as part of an incident response Act as an escalation point & medium for more junior engineers and provide technical support More ❯
TechOps team! What will you be doing? Update and maintain, monitor and optimise on-prem infrastructure for performance, scalability and resilience and perform trend analysis and provide reports when required Coordinate with Development and other departments to ensure these systems and records remain accurate and available Plan & Develop automation … complete roll back functionality Analyse, diagnose and rectify system or service errors/faults as tasked or expected and be able to perform a RootCauseAnalysis as part of an incident response Act as an escalation point & medium for more junior engineers and provide technical support More ❯
to enable efficient issue resolution. Lead by example in managing ticket lifecycles within SLAs, ensuring quality, consistency, and customer satisfaction. Coordinate incident responses, including rootcauseanalysis and reporting. Champion service excellence and help shape a positive, client-focused support culture. Skills & Experience Essential: Minimum of … diagnosing issues across web-based software platforms. Proficiency with ticketing systems (e.g. Zendesk, Freshdesk, Jira, or similar). Strong experience in SQL for data analysis and issue investigation. Clear and effective communication skills, both verbal and written. Proven experience working across internal teams to resolve client issues. Experience mentoring More ❯
ISO 14933, AS9100) Supplier quality management -To perform supplier assessments and surveillance according to QMS and contract requirements. -Supporting the Vendor rating system Data analysis and reporting: -To provide reports on Quality activities Quality auditing -Joining auditing team against proven processes and leading any corrective/preventive actions -Organise … management systems (QMS), auditing and compliance. Knowledge of industry standards and certifications such as ISO 9001, AS9100, NQA-1, ISO 19443 Proficiency in statistical analysis and quality tools (Six Sigma, RootCauseAnalysis, CAPA, FMEA, 8D, 5 WHY, ISHIKAWA, FISHBONE) Iso 9001 Quality auditor trained Understanding More ❯
ISO 14933, AS9100) * Supplier quality management -To perform supplier assessments and surveillance according to QMS and contract requirements. -Supporting the Vendor rating system * Data analysis and reporting: -To provide reports on Quality activities * Quality auditing -Joining auditing team against proven processes and leading any corrective/preventive actions -Organise … management systems (QMS), auditing and compliance. * Knowledge of industry standards and certifications such as ISO 9001, AS9100, NQA-1, ISO 19443 * Proficiency in statistical analysis and quality tools (Six Sigma, RootCauseAnalysis, CAPA, FMEA, 8D, 5 WHY, ISHIKAWA, FISHBONE) * Iso 9001 Quality auditor trained * Understanding More ❯
data systems. Be responsible for the integrity and security of the systems, including competency of individuals prior to granting access. Provide data, reports, and analysis to support problem resolution and rootcauseanalysis, audit and compliance activities, and identify trends, issues, and solutions. Maintain authorised users More ❯
ways to improve those processes over time Delivering resolutions to live incidents within SLA, prioritising service availability Taking the lead in problem investigation/rootcauseanalysis and delivering resolutions that prevent recurrence and minimise technical debt Providing out of hours support where necessary - shifts managed via … and evidencing the outcomes of testing Service onboarding and transition Taking part in proactive knowledge transfer activities with incumbent suppliers Code review and quality analysis including the review of complete services, including the implementation of code scanning tooling Reviewing and improving technical documentation such as architecture overviews, deployment process More ❯
using the Microsoft Security Stack. Build, optimise and maintain workbooks, rules, analytics etc. Correlate data across Microsoft 365 Defender, Azure Defender and Sentinel. Perform rootcauseanalysis and post-incident reporting. Aid in mentoring and upskilling Level 1 and 2 SOC analysts. Required Skills & Experience: The ability More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Corecom Consulting
CD pipelines. Knowledge of ISTQB/ISEB qualifications, JIRA, and Microsoft Azure DevOps. Experience in performance testing (K6 experience is advantageous). Competent in rootcauseanalysis and understanding of system architecture. Experience in desktop, mobile, and bespoke application testing. Strong communication skills, especially with non-technical More ❯
Knowledge of incident management and problem-solving methodologies Able to manage multiple projects concurrently Strong analytical and problem solving skills, including demonstrated experience with rootcauseanalysis Attention to detail and pro-active approach to security Experience of managing and administering cloud environments Competent troubleshooting skills Team More ❯
Computer Security) Knowledge of ISO/IEC 27000 Information Security standards and experience working with a compliant ISMS Experience in IT problem management and rootcauseanalysis At Trayport, we encourage applications from all backgrounds and walks of life, and we are committed to building a team More ❯
Computer Security) Knowledge of ISO/IEC 27000 Information Security standards and experience working with a compliant ISMS Experience in IT problem management and rootcauseanalysis At Trayport, we encourage applications from all backgrounds and walks of life, and we are committed to building a team More ❯
service desk. Experience of working to SLA's and KPIs. KEY SKILLS Proficient in MS SQL. Proficient in Tibco BW. Strong analytical and RCA (RootCauseAnalysis) skills. Strong Windows OS administration knowledge. Windows 10 OS/Windows Server OS - 2012 onwards. Strong Windows 2016 server knowledge More ❯
technical solution and resolve any issues in advance of go-live. Ensure that the software is working effectively following go-live. Troubleshoot and perform rootcauseanalysis to optimise stability and performance. Support the creation and implementation of integrations between partner and Adarma technologies. Document security standards More ❯
security product technologies and systems, such as firewalls, end point protection, encryption, VPN, SIEM, PAM, VM etc. Support the Cyber Security Teams to lead rootcauseanalysis of cyber security related incidents to ensure prompt action is taken to prevent incident reoccurrence and strengthen relevant cyber security More ❯
he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute … Identify patterns of defects that will help us build initiatives to reduce defects at scale. Ability to pull data and perform deep-dives and root-causeanalysis as needed. Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve More ❯
shop floor. Diagnose and resolve issues related to automation software and interfaces, ensuring minimal downtime and optimal performance. Exceptional problem-solving abilities, particularly in rootcause analysis. About you: Exceptional problem-solving abilities, particularly in rootcause analysis. Quick learner with the ability to grasp new More ❯
all deliverables before moving to production so that it can be supported on ongoing basis. Create datasets that combine multiple data sources for further analysis by others. Responsible for consulting with IT in the identification of data sources and/or changes to underlying reporting systems and application enhancements … to support reporting requirements. Conduct rootcauseanalysis of production defects under general supervision. Participate in the development of project plans and carries out assigned tasks. Demonstrate understanding of overall data models, data relationships, mapping lineage, business and data transformation rules and participate in the creation of … of the Rally application. Working knowledge of creation of Entity Relationship Diagrams and Data flow diagrams and Dimensional modelling. Working knowledge of Exploratory data analysis techniques. Working knowledge of Quality Center. Working knowledge: understands basic principles and terminology in order to understand and solve simple problems. Demonstrated intermediate analytic More ❯
Administer and maintain Solace PubSub+ appliances and software brokers across environments (on-prem and cloud). Provide production support for messaging-related incidents, including rootcauseanalysis and resolution. Monitor system performance and health using Prometheus and Grafana ; proactively identify and address anomalies. Configure and optimize Solace More ❯
Administer and maintain Solace PubSub+ appliances and software brokers across environments (on-prem and cloud). Provide production support for messaging-related incidents, including rootcauseanalysis and resolution. Monitor system performance and health using Prometheus and Grafana ; proactively identify and address anomalies. Configure and optimize Solace More ❯
to support cost-efficient deployments. Assist in the development and automation of processes to improve infrastructure scalability, observability, and performance. Participate in incident resolution, rootcauseanalysis, and post-mortem reviews with a focus on improving resilience and cost-effectiveness. Identify and advocate for supportability and service More ❯