solutions for configuration management and deployment, streamlining operations. Implement security protocols to ensure compliance with regulatory standards. Lead the resolution of platform outages, conducting rootcauseanalysis and preventive measures. Collaborate with cross-functional teams to integrate solutions and troubleshoot issues. analyse system capacities and plan for More ❯
troubleshooting Project management Mentorship of Technical Support Technicians Data cabling Systems administration in a variety of software and hardware environments Telecom/PBX administration Rootcauseanalysis in problem solving Assistance in managing the daily activities of the department A willingness to relocate as career advancement opportunities More ❯
of risk management, regulatory compliance, and ServiceNow best practices. Proven ability to deliver solutions in regulated environments (finance, insurance, critical infrastructure). Experience in rootcauseanalysis, troubleshooting, and problem-solving complex IT issues. Excellent communication, leadership, and collaboration skills. ServiceNow certifications (e.g., Certified Implementation Specialist, Certified More ❯
quality flow downs are implemented, monitored, and controlled. As part of your role, you will drive product and process non-conformance investigations and associated rootcauseanalysis activities including concession management and customer reporting requirements are met. About You To deliver this role you will be required More ❯
with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. 1st and 2nd Line Troubleshooting/Root-CauseAnalysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Michael Page (UK)
availability using tools such as SolarWinds, PRTG, or other packet-capture/investigatory technology. Diagnose and resolve complex network issues, ensuring minimal downtime. Conduct rootcauseanalysis and implement preventative measures for recurring issues. Security and Compliance Implement and maintain network security measures, including firewalls, VPNs, and More ❯
top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the HeadofIT. Continuous improvement run root-causeanalysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions and a final service-desk health report More ❯
troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, rootcauseanalysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement More ❯
system upgrade programmes Previous experience of developing training content and working with team leads to assess user change impact Proficient in problem solving through rootcauseanalysis and using project management concepts and best practices Experience of working with a senior management team to develop business focused More ❯
system upgrade programmes Previous experience of developing training content and working with team leads to assess user change impact Proficient in problem solving through rootcauseanalysis and using project management concepts and best practices Experience of working with a senior management team to develop business focused More ❯
west midlands, midlands, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, rootcauseanalysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, rootcauseanalysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements More ❯
and leavers are processed effectively Document administrative tasks and procedures Essential Requirements: Good standard of education Full driving licence Analytical thinking, problem-solving and rootcauseanalysis skills Attention to detail Excellent organisation and communication skills. Excellent time management with a flexible approach The ability to manage More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
City Plumbing Supplies
and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct rootcauseanalysis for recurring issues and proactively identify opportunities for improvement to prevent future incidents. Participate in on-call rotations and after More ❯
performance. Advocate for test automation and help identify opportunities to increase test coverage while educating teams on the importance of automation. Actively participate in rootcauseanalysis (RCA) of defects to identify patterns and improve future quality outcomes. Ensure test environments are well-maintained, and data integrity More ❯
and strategy of the technical support function. Key Accountabilities Ensure high availability and reliability of UK platforms through daily support. Manage incidents efficiently, perform rootcauseanalysis, and conduct post-mortems to prevent recurrence. Enhance monitoring and alerting systems for proactive issue detection and rapid response. Identify More ❯
based discussions grounded in a clear understanding of client challenges and barriers. Cultivate trust-based client relationships Identify and address client business issues through rootcauseanalysis and by applying pragmatic, results-driven problem-solving techniques and creative insights. Use a human-centred approach to solve problems More ❯
based discussions grounded in a clear understanding of client challenges and barriers. Cultivate trust-based client relationships. Identify and address client business issues through rootcauseanalysis and by applying pragmatic, results-driven problem-solving techniques and creative insights. Use a human-centred approach to solve problems More ❯
london (tottenham), south east england, United Kingdom
Palo Alto Networks
knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and rootcauseanalysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support More ❯
feedback mechanisms. Incident, Problem and Change Management Act as the owner for Major Incident Management, ensuring timely resolution and effective communication during incidents. Lead rootcauseanalysis and Problem Management, driving long-term fixes and preventing reoccurrence. Serve as Change Manager, chairing change and release advisory boards More ❯
scalable services to combat and prevent economic crimes upstream. To succeed as a Cyber Fraud Purple Team Analyst, you should have: Knowledge of fraud rootcauseanalysis, investigations, cyber fraud enablers, cybersecurity, and control testing techniques. Experience with tabletop threat assessments or simulations. Self-motivation and the … ability to align with team objectives and deliverables. Data analysis skills, with the ability to communicate findings effectively to stakeholders. Additional valued skills include: Experience in financial or regulated sectors. Knowledge of fraud intelligence collection, analysis, or investigations. Understanding of malicious tools used by fraud actors, such as More ❯
Package: £35,000- £45,000 Dependent on experience 25 Days Holiday plus bank holidays Pension Contributions Key Responsibilities: Conduct Failure Modes, Effects, and Critical Analysis (FMECA) onshore and offshore. Develop and implement risk mitigation strategies, tailored to regional and operations requirements. Provide expert recommendations for maintenance, repair, and replacement … based on industry guidelines. Perform root-causeanalysis on crane systems to enhance reliability and performance. Perform condition monitoring analysis to ensure compliance with HSE regulations. Requirements: Experience with proportional control open and closed loop systems. Knowledge of Kelvin Tops Set Investigation methods (or similar). More ❯
pricing, fees, and promotions, ensuring customer satisfaction and partner growth. THE ROLE This role involves heavy SQL and some visualisation (Looker), focusing on exploratory analysis in collaboration with trading and commercial teams. You’ll be responsible for quick-turnaround projects, such as investigating sudden sales drops, performing rootcauseanalysis, and providing actionable recommendations. With a strong focus on problem-solving, you’ll handle conflicting priorities and build dashboards for various stakeholder groups in a fast-paced, dynamic environment. SKILLS + EXPERIENCE Strong SQL experience Data visualisation – ideally Looker but open to other tools e.g. More ❯
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Leonardo UK Ltd
who will bridge the gap between systems engineering and software development. Our software products support deployed and in-development systems, including: Mission programming and analysis tools for self-protection systems used by RAF aircraft and export customers, including Typhoon and Apache. Development of next-generation tools providing capability to … of in-service systems Designing and integrating new functionality into existing systems Designing and conducting testing and trials to prove equipment function and performance Root-causeanalysis of anomalies observed during integration or evaluation activities Leading technical activities and initiatives Mentoring and coaching other engineers Creating and … security, or reliability Digital signal processing RF systems Multi-sensor data fusion and tracking Real-time data simulation/generation Military Electronic systems Data analysis using AI or Machine Learning Operational Experience in Electronic Intelligence or Electronic Warfare Due to the nature of our work, you must be capable More ❯
opto-electronic components and prepare test reports (in-house) Coordinate and support testing at external test houses Create test plans and procedure manuals Data analysis and reporting Design and build of test environments for in-house sample testing Support RootCauseAnalysis (RCA) and Troubleshooting of More ❯