Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
Leidos
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Leidos
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical More ❯
Responsibilities Provide 3rd line application support, including incident triage, root cause analysis, and resolution Collaborate with internal teams and third-party vendors to meet SLA targets Proactively monitor and maintain application systems, updates, and patching Support technical design reviews and environment deployments for internal projects Maintain clear and up-to More ❯
Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
AWD Online
cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst you will also maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality. APPLY TODAY If this job looks like More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
agreed OLAs and SLAs. Requirements and Responsibilities of the Role: Efficient & effective BAU Operations with Line of Business Applications within agreed OLA's and SLA's. Professional & Eloquent Service Ethic for taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers More ❯
privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management More ❯
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
East London, London, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
Leigh, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
Bury, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
Bolton, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
Central London / West End, London, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
Ashton-Under-Lyne, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
london (city of london), south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
london (west end), south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯
results - Provide mentoring, support and training to 1st, 2nd & 3rd line support staff, ensuring issues are resolved in a timely manner and within designated SLA timescale. - Improving the availability, reliability, stability of all areas and components of the Microsoft infrastructure - Management of Virtual Machines within the Public Cloud - Proactive monitoring More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Basic Business Systems Ltd
management. Printing, Print servers and print server management. Fair Understanding of Sharepoint. Ability to manage, and prioritise support requests and tickets according to Customer SLA timeframes and impact severity. Ability to maintain and respect confidentiality, along with data privacy and data protection. Proven attention to detail. Ability to drive in More ❯
management. Printing, Print servers and print server management. Fair Understanding of Sharepoint. Ability to manage, and prioritise support requests and tickets according to Customer SLA timeframes and impact severity. Ability to maintain and respect confidentiality, along with data privacy and data protection. Proven attention to detail. Ability to drive in More ❯
management. Printing, Print servers and print server management. Fair Understanding of Sharepoint. Ability to manage, and prioritise support requests and tickets according to Customer SLA timeframes and impact severity. Ability to maintain and respect confidentiality, along with data privacy and data protection. Proven attention to detail. Ability to drive in More ❯
