1 to 25 of 132 Service Analyst Jobs in the UK

through cost savings and increased operational efficiency. Ourcommitment to quality is adopted throughout the organization and sets thefoundation for delivering our full suite of capabilities. Job Description Role: Senior Service Analyst Exp: 5+Years Job Purpose The Senior Service Analyst willplay a pivotal role in ensuring high-quality support and service management,acting as an escalation … point for complex issues, providing technical andanalytical leadership, and driving continuous improvement within internal andexternal service operations. Requirements Key Responsibilities Incident and ServiceManagement Act as the escalation point for complex incidentsand service requests, ensuring timely resolution in accordance with agreedSLAs. Perform root-cause analysis and drive resolution ofrecurring problems. Monitor service delivery performance, proactivelyidentifying potential disruptions and … Analysis Provide advanced technical support and guidance tointernal users and external clients across systems, software applications,and infrastructure. Analyse data, identify trends, and recommendenhancements or solutions to improve overall service quality andreliability. Relationship Management Collaborate closely with internal stakeholders,technical teams, third-party vendors, and external clients to manageservice expectations. Support relationship management activities byclearly communicating technical solutions and More ❯

administrator under a master contract with local payroll in each region governed under that master contract. The Role Charles Taylor Group Services Information Technology is seeking a Group IT Service Delivery Analyst to provide timely and efficient 1 st , 2 nd , and 3 rd level support to the organisation's user community in London. The Support Analyst … experience administering common services including Windows 11, Office 365, Intune device management, Active Directory, deploying SCCM builds, and Time Management. Key Responsibilities Respond to IT support requests (incidents and service requests) promptly, politely, and efficiently, adhering to SLA timeframes using our IT Service Management tools. Analyse and resolve support issues across support levels, collaborating with other support teams … procedures. Perform proactive maintenance on supported systems, visiting offices as scheduled. Update customers and internal teams on progress, escalating issues as necessary. Build positive relationships with users to enhance service quality. Contribute ideas and feedback for team improvement; participate in meetings and activities. Values Our values define our identity and behavior. They guide our interactions with colleagues and clients More ❯

commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business … service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service More ❯

Location: Clydebank, Scotland Onsite + Hybrid Working Options Travel Requirements: Flexibility to travel to sites as required, both domestically and internationally Role Overview: We are looking for a Senior Service Delivery Analyst to join our IT Operations team in a second-line capacity. This role is focused on supporting, maintaining, and enhancing IT infrastructure across a global fleet … existing vessels. Monitor systems to ensure optimal performance and reliability. Conduct routine system and network upgrades. Enforce IT security protocols and manage backup systems. Coordinate with external vendors and service providers for issue resolution and project execution. Manage and resolve incidents in line with SLAs using ITSM tools. Participate in IT onboarding and vessel refresh projects. Develop and maintain … internal knowledge base documentation. Recommend service improvements and contribute to process enhancement. Support end-user training and communication related to IT procedures. Mentor junior support analysts when required. Attend meetings on incidents, changes, and project updates. Follow standardised procedures for Incident, Change, and Problem Management. Candidate Requirements: HNC/HND or equivalent relevant experience. Strong background in a fast More ❯

empowers you to grow, take risks, experiment, and be yourself. This is what is all about. We are seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORT ANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID) . Overview The Technology Service … for technology, always seeking to improve. We have 'Respect for Our Customers' Time' and are exploring automation opportunities and support improvement efforts within our expanding technology environments. The Technology Service Centre - Service Desk Analyst provides first and second-line support for all desktop applications and technology-related activities. The core goal is to deliver Subject Matter Expertise … will make an impact by: Providing first-line/SME technical support to all BNY Mellon Employees & Contractors Responding to requests for technical assistance via phone, chat, and self-service web tickets Assisting users with password resets and unlocks Troubleshooting Microsoft Office/Outlook 2013/16/O365 Providing Smart Hands support (where applicable) Remaining current with support More ❯

empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORT ANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID) . Overview The Technology Service … to become part of a high performing team with a passion for technology, which is always seeking to improve, and where we have 'Respect for Our Customers' Time.' Technology Service Centre's Service Desk Analyst is responsible for providing the first and second line of support specific to all aspects of desktop applications and technology-related support … model (24x7x365). Key Responsibilities Provide first line/SME technical support to all BNY Mellon Employees & Contractors Respond to requests for technical assistance via phone, chat and Self-Service WEB tickets Assist users with Password resets and unlocks Troubleshoot Microsoft Office/Outlook 2013/16/O365 Provide Smart Hands support assistance (where applicable) Remain current with More ❯

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a … connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change). Customer Services comprises of a Service Desk team which provide first line technical … miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas. This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and More ❯

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum **Hybrid Working** - 3 days in the office 2 from home A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis. Key Responsibilities Act as the … initial contact for all incoming IT queries via phone, email, and ticketing system Prioritise and log tickets accurately, including actions and resolutions Troubleshoot incidents and fulfill service requests following defined processes Escalate complex issues when needed, collaborating with 2nd/3rd line teams Communicate effectively with stakeholders across the business Share knowledge within the team and champion tech engagement … internally Act as a tech ambassador, promoting high standards of support What You’ll Need Strong customer service mindset with the ability to explain tech to non-technical users Proficiency in Microsoft Windows 10 and Office 365 Experience with key technologies such as: Active Directory, Azure, Exchange Online Networking (DNS, DHCP), Intune, SCCM DMS (iManage Cloud), PMS (Aderant), CRM More ❯

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum **Hybrid Working** - 3 days in the office 2 from home A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis. Key Responsibilities Act as the … initial contact for all incoming IT queries via phone, email, and ticketing system Prioritise and log tickets accurately, including actions and resolutions Troubleshoot incidents and fulfill service requests following defined processes Escalate complex issues when needed, collaborating with 2nd/3rd line teams Communicate effectively with stakeholders across the business Share knowledge within the team and champion tech engagement … internally Act as a tech ambassador, promoting high standards of support What You’ll Need Strong customer service mindset with the ability to explain tech to non-technical users Proficiency in Microsoft Windows 10 and Office 365 Experience with key technologies such as: Active Directory, Azure, Exchange Online Networking (DNS, DHCP), Intune, SCCM DMS (iManage Cloud), PMS (Aderant), CRM More ❯

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum **Hybrid Working** - 3 days in the office 2 from home A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis. Key Responsibilities Act as the … initial contact for all incoming IT queries via phone, email, and ticketing system Prioritise and log tickets accurately, including actions and resolutions Troubleshoot incidents and fulfill service requests following defined processes Escalate complex issues when needed, collaborating with 2nd/3rd line teams Communicate effectively with stakeholders across the business Share knowledge within the team and champion tech engagement … internally Act as a tech ambassador, promoting high standards of support What You’ll Need Strong customer service mindset with the ability to explain tech to non-technical users Proficiency in Microsoft Windows 10 and Office 365 Experience with key technologies such as: Active Directory, Azure, Exchange Online Networking (DNS, DHCP), Intune, SCCM DMS (iManage Cloud), PMS (Aderant), CRM More ❯

Service Desk Analyst - Permanent - Leeds based We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue … resolution. Shift Details: 24x7 Service Desk based in Leeds Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM The Role: Serve as the first point of contact for IT support, providing excellent customer service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account lockouts, and … users informed Collaborate with teammates to improve processes and enhance first-time fix rates Maintain security and compliance standards in line with IT policies What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the More ❯

Service Desk Analyst | £35K | Hybrid - 1-2 days per week in office (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base … hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service portal … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS More ❯

Service Desk Analyst | £35K | Hybrid (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We’re looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You’ll be … hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You’ll Do Deliver 1st line technical support via phone and self-service portal … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You’ll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service … per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through … Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration (imaging laptop, configuring mobiles). More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service … per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through … Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration (imaging laptop, configuring mobiles). More ❯

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL … aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID … on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical More ❯

IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order for your application to be reviewed. IT Service Desk Analyst (1st line) Position :IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 … annum This is an exciting opportunity to join our IT Department where youll play a crucial role in providing IT support across our rapidly growing organisation. As an IT Service Desk Analyst with Exemplar Health Care, youll work alongside a second IT Service Desk Analyst to answer support calls and create tickets from both remote and … the business and no two days will be the same. Day-to-day responsibilities will include: answering all initial IT support calls completing 1st line support tickets managing the Service Desk platform prioritising and escalating tickets assisting with new starters and hardware assisting with mobile estate managing IT communications About you Above all, youre someone who identifies with our More ❯

Are you an experienced IT professional with strong 2nd to 3rd line support skills and a passion for delivering first-class service? We’re hiring a Senior IT Service Delivery Analyst to join a dynamic organisation with a great culture, modern tech stack, and occasional international travel. The Role: Expect a mix of remote troubleshooting and on More ❯

different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Service Desk Analyst Job Type: Permanent Location: Crawley, UK (Onsite) Number of hours: 40 hours per week – full time Are you looking to take on a role in IT … Service Desk and Request Management? We have an exciting opportunity for you – Service Desk Analyst. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients … a diverse range of stakeholders. Gain access to endless learning opportunities. Work closely with the range of teams within the business to bring products to life. The Role The Service Desk Analyst will serve as the first point of contact for designated account users requiring technical support. This role involves working with applications, computer systems, and handheld devices More ❯

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how do I inquiries, through admin requests to being part … of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards and policies. The role also includes the opportunity to be involved in the implementation of new systems and services Onsite … What you'll be doing Provide an excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording and tracking project issues and More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in … stay updated in your specialism. You will also be responsible for simplifying complex technical information to make it accessible for others. The primary focus of this role is supporting Service Catalogue and Tooling. What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options … schemeo Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also More ❯

Description We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join the Service Desk team for a 12 Month Fixed Term Contract. Flexible Working Options: This role is open to flexible working patterns, these may include: Ability to adapt calendar as needed … following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and diplomacy. A commitment to service improvement with a customer focused attitude. A high level of quality focus, with … value diverse perspectives and believe that different backgrounds can contribute to our team's success. How This Role Fits into the Wider Bank This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing More ❯

Description We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join the Service Desk team for a 12 Month Fixed Term Contract. Flexible Working Options: This role is open to flexible working patterns, these may include: Ability to adapt calendar as needed … following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and diplomacy. A commitment to service improvement with a customer focused attitude. A high level of quality focus, with … value diverse perspectives and believe that different backgrounds can contribute to our team's success. How This Role Fits into the Wider Bank This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing More ❯

Job Title: IT Service Analyst - Second Line Support Location: Hybrid - Harrogate (main office), with regular travel to Leeds and Burnley Salary: Up to £30,000 + training & development Why Apply? Looking for a fast-paced, hands-on IT support role where no two days are the same? This permanent opportunity with a market leading organisation, who are highly … opportunities, and the chance to play a key role across the Yorkshire/Lancashire area. Ideal for someone proactive, reliable, and ready to take ownership of their work. IT Service Analyst Responsibilities Provide second-line IT support across multiple UK sites (Harrogate, Leeds, Burnley) Build, configure, and troubleshoot laptops and desktops Deliver desk-side support and respond to … technical incidents and service requests Support users with Microsoft 365, Windows 10/11, and standard software packages Collaborate with wider IT team to escalate and resolve complex issues Maintain documentation and support logs in line with ITIL standards Travel between sites as needed to support onsite users IT Service Analyst Requirements Proven second-line support experience More ❯

We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley. This is a full-time, permanent role which will be primarily office-based. The starting salary is £29,000 - £35,000 a year, depending on experience. The Role: As an IT Service Central Delivery Analyst , you will be the … also involves maintaining our asset database proactively, including asset movement, verification, incident management, onboarding, tagging, and disposal of assets. What we need from you: Experience working on an IT Service Desk or Customer Service Desk, with the ability to communicate effectively via in person, telephone, webchat, email, or digital assistant. You should be able to provide technical support … and SharePoint), remote access, virtual desktops, and telephony. We are looking for: Good understanding of hardware, especially PCs, printers, and peripheral equipment Experience troubleshooting and problem-solving Excellent customer service skills and communication abilities with colleagues, suppliers, and end users Strong teamworking skills focused on delivering resolutions What we can offer you: Join our friendly, active, and dynamic IT More ❯