76 to 100 of 124 Service Analyst Jobs in the UK

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Halifax Package: Competitive salary, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in … more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. Responsible for providing first line More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Halifax Package: Competitive salary, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in … more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. Responsible for providing first line More ❯

Fixed Term Contract Contract Length: 12 months (Potential to be extended) Working Pattern: Full Time Are you passionate about technology and providing exceptional customer service? Our client is seeking a dedicated Service Desk Analyst to join their Internal Employee Technology Support team. This role will play a … Windows 10/11 and iOS devices (iPad/iPhone). Utilise ticketing systems to log, track, and resolve issues efficiently. Deliver outstanding customer service, addressing user inquiries and concerns with professionalism and empathy. Participate in in-house training to enhance your skills and knowledge of the tools and …/11 operating systems and iOS devices. Excellent communication skills, both verbal and written, to ensure clear and effective interaction with users. Strong customer service orientation with the ability to handle various user requests and problems effectively. Experience in a technology call centre or customer service environment is More ❯

Victoria St, London SW1E 5JL, UK Job Description Posted Wednesday 26 March 2025 at 01:00 We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across the … firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. Responsibilities for this role include but are not limited to: Assisting colleagues via email, telephone, in person, and MS Teams. Logging … disruption. Maintaining IT equipment, including preparing meeting rooms for online presentations. Contributing to knowledge sharing within the team. Supporting IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM More ❯

A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a … Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase closure on … calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar with Active Directory More ❯

A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a … Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase closure on … calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar with Active Directory More ❯

As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. … skills and the ability to work well under pressure in a fast-paced environment. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background in … Service Desk operations, with the following skills/experience: Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs. Experience in supporting EUC and 2nd line teams within a Public Sector IT Service More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background in … Service Desk operations, with the following skills/experience: Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs. Experience in supporting EUC and 2nd line teams within a Public Sector IT Service More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to More ❯

Ideally you should already hold Security (SC Clerance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

1st/2nd Line Support Analyst – SaaS An excellent opportunity has arisen with an exciting SaaS company based in London. We’re seeking an IT Support Analyst to ensure smooth operation of their hardware, software, and conferencing tools. You will work on project rollouts, defining system standards, and … role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong communication More ❯

1st/2nd Line Support Analyst – SaaS An excellent opportunity has arisen with an exciting SaaS company based in London. We’re seeking an IT Support Analyst to ensure smooth operation of their hardware, software, and conferencing tools. You will work on project rollouts, defining system standards, and … role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong communication More ❯

Exciting opportunity for SOC Analysts & Service Desk Engineers with a leading Cyber Security company based in Poole, Dorset! Multiple roles available! SOC Analyst/Service Desk Engineer – Local Applicants Only (Poole/Dorset) The Company: An award-winning Cyber Security specialist offering innovative security solutions and services … re ideal for IT professionals eager to break into the cyber security field. The positions... They are looking to hire several SOC Analysts and Service Desk Engineers to join their growing team onsite in Poole. These roles are suited to candidates from Infrastructure, Cloud, or Security backgrounds looking to … Key areas of focus: Security Monitoring and Incident Detection Incident Response and Analysis Threat Hunting Vulnerability Management Requirements... Background in 1st/2nd line Service Desk Keen interest in Cyber Security and willingness to learn Must be local to Poole/Dorset – onsite role Benefits... Salary up to £33k More ❯

We are looking for a Service Desk Analyst Level 1 to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the … team. Previous experience working in a customer service environment is essential. Previous experience working in a tec... More ❯

We are looking for a Service Desk Analyst Level 1 to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the … team. Previous experience working in a customer service environment is essential click apply for full job details More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes More ❯

HaloPSA Service Owner Location: Nottingham - Hybrid Working This is a temp to perm role and the salary is £35K to £45K DOE plus excellent benefits Our client is happy to consider an IT Graduate for this role The person will ideally be based in Nottingham close to their office … the successful setup, optimisation and maintenance of Halo PSA. The ideal candidate will have in-depth experience of Halo PSA, Halo ITSM, or Halo Service Desk and will have previous knowledge of being able to create customer workflow & Processes, and also experience integrating with other 3rd party systems. Ideal … experience/qualifications - Experience in implementing and managing ITSM/PSA solutions, preferably HALO PSA Understanding of IT service management and professional services automation principles Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Proficiency in working More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background in … Service Desk operations, with the following skills/experience: Experience in 1st Line Sup... More ❯

As a Support Analyst you will work within our Best Practices to provide Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. * To provide Service Desk support to clients via telephone and chat More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where … Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in … guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy More ❯

where you will gain the skills to develop into a capable IT professional. Role The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve them in … Build laptops and accounts and complete the IT enrolment for each new employee Become the first point of contact (1st line) for all IT Service requests and issues Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible To help employees in More ❯

Are you a talented Infromation Technology Analyst just begining your career? Do you know how to be succesful, not just because of your technical skills? Can you learn from others around you? Do you want to build a career working your way up through teams at a Microsoft Partner More ❯

The Role Here at Fortem Solutions we are delighted to be recruiting for a Field Services Analyst to join our IT team to cover a maternity leave for an initial 12-15 months. We're looking for an experienced, customer-focused individual to provide technical (1st and 2nd line … Local Authorities and Housing Associations. Duties & Responsibilities The key responsibilities for this role are as follows: * Provide customer centric support to Fortem employees. The Service Delivery Team will be seen as a "business focussed" support function that strives to deliver a high first-time fix rate. * Working with the … Field Service Delivery Specialist to carry out a scheduled device refresh programme on an annual basis (Laptops, Tablets, Phones) to refresh aged devices at different offices/sites as required. * Configure new starter IT equipment and ensure timely delivery to site/required office. * Adhering to the ITIL principles More ❯

Technical Services Analyst, fixed-term (12 months) Hybrid/Remote role Overview Within IQVIA's UK & Ireland Healthcare and Government division, the Insight & Feedback team are experts at developing and implementing tools and strategies to gain insights from staff, patients and service users; and we are the UK … health and social care survey programmes. At a local level, we work with hundreds of individual NHS organisations, collecting real-time data on patient, service user and staff experience, engagement and outcomes. Nationally, we run patient and staff survey programmes for the Care Quality Commission, NHS England and the … and interactive deployments. Developed and owned by IQVIA, it is entirely configurable to meet clients' needs, can be offered either as a fully managed service or a self-service solution. Our Market Research & Consulting team delivers a range of qualitative market research methodologies to gather deeper insights; and More ❯