76 to 100 of 129 Service Analyst Jobs in the UK

Role: Customer Service Advisor (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is an exciting opportunity for an experienced Customer Service Advisor to join … my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Customer Service Advisor plays a critical role in delivering high-quality support to their clients. Do you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties of the Customer … Service Advisor: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to More ❯

Customer Service Advisor - (Spanish Lithuanian) – IT Consultancy – £22 per hour Inside IR35 – Fully Onsite No experience required, full training provided Spanish language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving … complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯

Customer Service Advisor - (Spanish speaking) – IT Consultancy – £19 per hour Inside IR35 – Fully Onsite No experience required, full training provided Spanish language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving … complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯

A fantastic opportunity working for a leading Gloucestershire employer. The Service Desk Analyst serves as the first point of contact for users seeking technical assistance providing 1st and 2nd line support within a busy team. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring timely resolution of enquires. The ideal candidate will … IT department. Documentation; procedures, configurations, training Maintenance of end user and meeting room equipment builds and processes Experience required Ideally 2 years' experience working in IT, ideally on a service or help desk. Good knowledge of Windows (configuration and support). Microsoft 365, including Teams, Exchange online & Intune Confident in supporting and communicating General understanding of LAN, WAN, DHCP More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

IT services, including satellite sites within the community. Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. Deliver an efficient, friendly, effective and professional first line call logging/problem solving service. Please note this role is based in Ascot and does not offer home … working/Hybrid working. Main duties of the job Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust Servicing requests for assistance from users in a pleasant and professional manner Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to … flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Frimley Health Trust benefits This is "Frimley Health Trust benefits" by FHFT Careers on Vimeo, the home for high quality More ❯

for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Analyst to join our Not for Profit team. This role will see you working with some of the UK's leading charities providing a first class support … experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll … Do Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s. Maintaining good customer More ❯

The Liberty Recruitment Group is excited to be working in partnership with a National Law firm who are looking for a Service Desk Analyst to provide an extra pair of hands for an initial 6-week period, during a busy time for the team, based onsite Monday to Friday at their Eastleigh office. Youll be working as part … laptops, tablets, telephony, local servers, networks, cabling, printers and some office equipment, including scanners, photocopiers and video conferencing facilities What theyre specifically looking for: Previous experience in a similar Service Desk/Desktop Support role Ideally experience within a professional services environment, a law firm would be beneficial, but not essential Great communication and customer service skills Youll … be joining a really supportive and collaborative team helping them to maintain the exceptional levels of service they are known for providing to the firm. This is for an initial 6 week period. Candidates must be available to commence work on Monday 20 th October and be available for 6 weeks. More ❯

The Liberty Recruitment Group is excited to be working in partnership with a National Law firm who are looking for a Service Desk Analyst to provide an extra pair of hands for an initial 6-week period, during a busy time for the team, based onsite Monday to Friday at their Eastleigh office. You ll be working as … tablets, telephony, local servers, networks, cabling, printers and some office equipment, including scanners, photocopiers and video conferencing facilities What they re specifically looking for: Previous experience in a similar Service Desk/Desktop Support role Ideally experience within a professional services environment, a law firm would be beneficial, but not essential Great communication and customer service skills You … ll be joining a really supportive and collaborative team helping them to maintain the exceptional levels of service they are known for providing to the firm. This is for an initial 6 week period. Candidates must be available to commence work on Monday 20th October and be available for 6 weeks. More ❯

Overview Principal Support Analyst As a Principal Support Analyst - Azure, you will serve as a senior technical authority within the support team, providing advanced troubleshooting, mentoring, and operational oversight across customer Azure environments. While not the final escalation point, you will play a key role in resolving complex issues, guiding 1st to 3rd line engineers, and ensuring service … specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Key Responsibilities Act as a senior escalation point for complex Azure and infrastructure-related incidents, working closely with Azure … and maintenance of Azure IaaS and PaaS solutions. Provide technical leadership and mentoring to 1st, 2nd, and 3rd line engineers. Collaborate with project teams to support cloud migrations and service transitions. Monitor and maintain customer Azure environments using tools such as Azure Monitor, Log Analytics, and Sentinel. Contribute to root cause analysis and implement service improvements. Assist in More ❯

Role Overview Our client is seeking a professional and personable Service Desk Analyst to join their IT support team in Bedford. This role is primarily focused on logging and triaging technical issues, rather than resolving them directly. It's ideal for someone with a strong customer service background and an interest in IT support.This is a full … days a week at the Bedford office. Key Responsibilities Serve as the first point of contact for IT-related queries via phone, email, and ticketing systems Log incidents and service requests with accuracy and attention to detail Ensure all relevant information is captured to support efficient issue resolution Assign and escalate tickets to appropriate technical teams Maintain clear, professional … support process Provide basic troubleshooting support where appropriate (e.g. password resets) What you'll need to succeed Excellent telephone manner and strong communication skills Previous experience in a customer service or IT support role Ability to follow structured processes and work efficiently under pressure A proactive and team-oriented approach Willingness to work on-site in Bedford five days More ❯

Role Overview Our client is seeking a professional and personable Service Desk Analyst to join their IT support team in Bedford. This role is primarily focused on logging and triaging technical issues, rather than resolving them directly. It's ideal for someone with a strong customer service background and an interest in IT support.This is a full … days a week at the Bedford office. Key Responsibilities Serve as the first point of contact for IT-related queries via phone, email, and ticketing systems Log incidents and service requests with accuracy and attention to detail Ensure all relevant information is captured to support efficient issue resolution Assign and escalate tickets to appropriate technical teams Maintain clear, professional … support process Provide basic troubleshooting support where appropriate (e.g. password resets) What you'll need to succeed Excellent telephone manner and strong communication skills Previous experience in a customer service or IT support role Ability to follow structured processes and work efficiently under pressure A proactive and team-oriented approach Willingness to work on-site in Bedford five days More ❯

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid … technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer … engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company’s organisation and the customers of the Service Desk. Adhere to, promote, and support the company’s Information Security policies. Required Skills & Qualifications: Experience More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows 10, Microsoft More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows 10, Microsoft More ❯

Service Desk AnalystPeterborough - Hybrid after training is completed (4-6 weeks)6-month contract (regularly extend)37.5 hours per week - overtime available £15.18 per hour (Paid Weekly) Rotating shift: Morning 08.00 - 16.30 1 hr break Late Morning 10.30 - 19.00 1 hr break Weekend work is required on a rotational basis.Working as part of a project-based team, you will … related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities. More ❯

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support role at their Wakefield site. 1st Line Service Desk - Wakefield (On-site) | £12.60/hr | Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: Mon-Fri Shifts covering between 7am and 7pm About the Role: We are seeking a dedicated … and customer-focused Service Desk Agent to join the team in Wakefield. This is a first-line support role providing technical assistance across multiple accounts. You’ll be the first point of contact for users via telephone and email, aiming to resolve issues at first contact or escalate to the appropriate Manager when necessary. Key Responsibilities: Provide first-line … IT support via phone and email Deliver first-time fixes where possible Accurately log and manage incidents and service requests Maintain high levels of customer satisfaction and professionalism Highly Desirable Skills & Attributes: Excellent customer service skills Strong analytical and diagnostic abilities Commitment to continuous learning and personal development Effective problem-solving and adaptability in a fast-paced environment More ❯

IT Service Desk £21 Per Hour, Inside IR35 On-Site Cardiff 4 Weeks (Possible extension) Your new company A fantastic company based North of Cardiff Your new role Responsible for delivering first-line technical support to staff and representatives, including responding to support queries and logging incidents and service requests using the organisation's call logging system. Duties … issues, and offering guidance on appropriate solutions. What you'll need to succeed Provide first-line technical support by responding to IT-related incidents and requests via phone, self-service portal, email, and Teams in a timely and friendly manner. Troubleshoot and diagnose IT-related issues, offering effective solutions or workarounds to restore normal operations. Escalate complex or unresolved More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles and best … practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles and best … practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud More ❯

1st Line Engineer - Be the first call. Keep business moving. £24,000 - £28,000 | Fareham | IT Service Provider You’re the person who jumps in when the printer jams, Outlook crashes, or someone’s “just one click” broke the whole thing. You're confident handling first-line issues, you know your way around Microsoft 365, and you’re always … ready to help with the patience, professionalism, and problem-solving mindset that makes a real difference to users. This is your opportunity to join a well-respected IT Service Provider in Fareham , supporting a wide range of external customers across a mix of tech environments. It’s a great step if you’re looking to deepen your knowledge, build … Location : Fareham - full-time, office-based Tech Variety : Support Microsoft 365, Windows Server, networking, VoIP, virtual environments and more Team Environment : Join a collaborative, close-knit service desk that supports each other and gets the job done Career Growth : Develop your skills with guidance from senior engineers and exposure to modern technologies What you’ll be doing: Acting as More ❯

processes to maintain compliance and data accuracy Key Requirements of the Entry Level IT Systems Admininistrator Around 6–12 months’ experience in IT support or administration (e.g. IT Technician, Service Desk, or similar) Basic understanding of Active Directory, Microsoft 365, and Azure AD/Entra ID Excellent attention to detail and strong communication skills Experience working in a large More ❯

processes to maintain compliance and data accuracy Key Requirements of the Entry Level IT Systems Admininistrator Around 6 12 months experience in IT support or administration (e.g. IT Technician, Service Desk, or similar) Basic understanding of Active Directory, Microsoft 365, and Azure AD/Entra ID Excellent attention to detail and strong communication skills Experience working in a large More ❯

We are recruiting an accounts apprentice to join our busy team. Role In this role: You will be part of the frontline support team Helping to deliver excellent customer service while learning how to resolve technical and software queries You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs Collaborating More ❯