76 to 100 of 138 Service Analyst Jobs in the UK

you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients — but you won’t stay as 1st/2nd Line Service Desk Engineers for long. You’ll get hands-on with More ❯

investigating and analysing queries accurately and raising them with relevant internal and external parties without delay, escalating where appropriate. You will be actively participating in initiatives to improve customer service, processes and procedures. The skills you will need: Previous customer service and telephony experience Ability to work in an extremely fast-paced environment whilst managing phone calls with More ❯

AWM, GSAM European Shareholder Services, Project Manager/Business Analyst, Analyst/Associate- London location_on London, Greater London, England, United Kingdom Asset and Wealth Management Division (AWM) Asset and Wealth Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management … various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives. AWM, GSAM European Shareholder Services, Project Manager/Business Analyst, Analyst/Associate GSAM Goldman Sachs Asset Management (GSAM) is one of the world's leading investment managers. GSAM provides institutional and individual investors with investment and advisory … dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales, trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, AWM Operations provides essential risk management and control to preserve and enhance the firm's assets and its reputation. The purpose of the European Shareholder Services team More ❯

Smart Services Engineering - Graduate Data Science/Analyst page is loaded Smart Services Engineering - Graduate Data Science/Analyst Apply locations DUNDEE, GBR time type Full time posted on Posted 9 Days Ago job requisition id R About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize … the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe. Title: Smart Services Engineering - Graduate Data Science Engineer Grade: 9 Location: Dundee, UK Smart Services Engineering - Graduate Data Science Engineer We are looking for Graduates! Our University Hiring vision is to hire and nurture talented graduates to become future NCR leaders More ❯

As part of the 24/7 European IT Service Desk team you will be working across a broad range of technologies and liaising with multiple areas of the business to support our European environment. Customer service will be your passion with hunger for learning and personal development. This role will be part of the newly created IT … Infrastructure and Operations team, within the Pilgrims Shared Services Centre. As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service requests. You will be responsible for customer support and incident response. You will follow approved processes including incident management and request fulfilment … HOURS TO COVER THIS PATTERN: Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities • A technologist at heart with a passion for excellent customer service • Ensure all incidents and requests (telephone, email, self-service and walk-ups) are handled and progressed within Service Level Agreements • Actively manage the Service Desk Queue More ❯

Service Desk Analyst YOUR NEXT JOB! What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device … hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. … it. At Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Draw Them In (Role Overview): As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and their connectivity solutions run smoothly. This More ❯

Job title: Business Services Analyst Location: Nottingham Offices (3 days in the office, 2 days WFH) Department: Service Management Office Salary: £34,000 - £36,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and … many more. Are you passionate about turning data into actionable insights? Do you thrive on improving processes and driving efficiency? XMA is looking for a Services Analyst to join our dynamic team and help shape the future of service excellence. Established in the 80's, XMA has grown to become one of the top ten largest value-added … ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: As a Services Analyst, you'll play a key role in transforming data into business value. You'll: Analyse customer contract usage and service performance data. Create dashboards, reports, and visualisations using More ❯

Job title: Services Analyst Location: Nottingham Offices (3 days in the office, 2 days WFH) Department: Service Management Office Salary: £34,000 - £36,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many … more. Are you passionate about turning data into actionable insights? Do you thrive on improving processes and driving efficiency? XMA is looking for a Services Analyst to join our dynamic team and help shape the future of service excellence. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers … ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key responsibilities: As a Services Analyst, you’ll play a key role in transforming data into business value. You’ll: Analyse customer contract usage and service performance data. Create dashboards, reports, and visualisations using More ❯

Technical Services Analyst (6 month contract) Weymouth, UK Req We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New … with Change Approval to ensure migration tasks do not impact other services. Migrate existing VMWare Servers onto newly built Azure Local Infrastructure using Veeam Coordinate application downtime with relevant service owners and service managers. Decommission servers no longer required by the business Troubleshoot migration related issues in a timely manner Ensure all related documentation is updated when required … organisational skills. (essential) Methodical and logical way of working. (essential) Administrating VMWare and Hyper-V virtualization platform. (essential) Experience of Backup Solutions, i.e. Veeam, Cohesity (essential) Knowledge of IT service management processes (essential) Ability to manage documentation and change control processes (essential) Proven experience with Windows Server 2003 through 2022 and multiple Linux distros. (essential) Why New Look? We More ❯

VIEW FULL JOB DESCRIPTION: Infrastructure Services Analyst | London | Hybrid | up to £60k | International Law Firm We're working with a prestigious, high-performing international law firm to find an experienced Infrastructure Services Analyst (SFIA Level 3/4) to join their well-established IT Operations team in London. This is a fantastic opportunity for someone with a passion … including Azure, VMWare, Windows Server, NetApp, Cato, Mist, and more. Proactively managing patching, backups, and vulnerability remediation using tools like Rapid7, Rubrik, and Commvault. Collaborating with IT Security and Service Delivery teams to ensure a secure and robust environment. Troubleshooting issues, documenting configurations, and supporting change management processes. Providing emergency support and occasional out-of-hours cover as needed. More ❯

VIEW FULL JOB DESCRIPTION: Infrastructure Services Analyst | London | Hybrid | up to £60k | International Law Firm We're working with a prestigious, high-performing international law firm to find an experienced Infrastructure Services Analyst (SFIA Level 3/4) to join their well-established IT Operations team in London. This is a fantastic opportunity for someone with a passion … including Azure, VMWare, Windows Server, NetApp, Cato, Mist, and more. Proactively managing patching, backups, and vulnerability remediation using tools like Rapid7, Rubrik, and Commvault. Collaborating with IT Security and Service Delivery teams to ensure a secure and robust environment. Troubleshooting issues, documenting configurations, and supporting change management processes. Providing emergency support and occasional out-of-hours cover as needed. More ❯

Project Manager/Business Analyst - Service Transition - £650/day Inside IR35 Remote 6-Month Contract A leading Publishing and Information Analytics company is seeking a highly skilled Project Manager/Business Analyst to lead a Service Transition initiative on an initial 6-month engagement. This critical project involves transitioning services from one third-party provider … to another , requiring strong leadership, analytical thinking, strong dependency tracking experience and structured delivery planning to ensure minimal disruption to the businesses service operations and strong coordination with teams in Legal and Procurement. They are also seeking someone with process-orientated BA skillset to support on a customer journey mapping project which will play a key part in their … Customer Success part of the business. Key Responsibilities Manage end-to-end service transition between third-party vendors Lead customer journey mapping to support a user-centric service design Develop and implement a framework and structured processes for the transition Create storyboards and visual models to illustrate service evolution and impact Track and manage dependencies across teams More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment … We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line technical support … to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows More ❯

Role: Service Desk Analyst Location: Nottingham Salary: £30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support and keeping operations running smoothly. What You'll Do: Be the first … Location Perks: Central Nottingham office with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don't miss out - apply today and More ❯

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location: Remote Package: £35,000- £45,000 What you'll be … doing: Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance Analysing identified issues within the client estate and proposing effective solutions for service review meetings Acting as the primary liaison between internal technical teams and clients, ensuring service … client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills/Requirements: Candidates must be eligible for Security Clearance Proven experience as a More ❯

Cloud Hosting Service Analyst £50,000 - £57,000 plus 10% bonus Hybrid Our client is a global service company within the automotive industry - World experts in their field with a strong foundation in shared values and collaboration. Having embarked on a global transformation they are seeking an Cloud Hosting Service Analyst to join their team … involves ensuring the reliability, security, an efficiency of the organisation’s cloud infrastructure while supporting various stakeholders in leveraging cloud technologies efficiently. Responsibilities for the role of Cloud Hosting Service Analyst include: Cloud Infrastructure Management - Oversee the day-to-day operations of the cloud infrastructure, including provisioning, monitoring, scaling, and troubleshooting across multiple cloud platforms (e.g., AWS, Azure … and uphold the functionality of tools for cloud provisioning, monitoring, and support (e.g. Terraform, Splunk, Github, Moogsoft) as well as managing and configuring the cloud environment with strategic partners. Service optimisation, identifying opportunities for optimisation, cost-efficiency, and performance enhancement and monitoring their execution and delivery. Implement and enforce security measure, compliance standards, and best practices to safeguard data More ❯

IT Service Desk Analyst required to work office based, Monday to Friday in Liverpool. Shift hours are 8am to 4pm or 9am to 5pm. You will be expected to be on call, once on month. You will be reporting directly to the IT Service Desk Lead. You will be joining the IT Service Desk Team based … to ensure seamless IT operations. You will be required to meticulously document and log support activities and resolutions. You will place a strong emphasis on delivering high-quality customer service and support. Skills required: Proven 6 months to 12 months as 1st line in IT. Enjoy working in a collaborative and team-orientated environment. Strong troubleshooting and problem-solving … Ability to self-manage and prioritise multiple tasks. Capability to work on a rotating shift schedule, including weekends (once a month) and bank holidays. A positive attitude toward customer-service and willingness to go the extra mile to assist. An interest in IT and related subjects and a passion for customer service. Full training will be given. Please send More ❯

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 - via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use of … users across the full life cycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users; provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone … calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first line support where able, resolving incidents at first point of contact, using remote support tools where applicable to achieve this. Assign unresolved Incidents to More ❯

Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire - Min 4/5 days a week) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the … the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting opportunity … to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance of our end-user IT systems and software. You will be analysing the performance of IT systems More ❯

Job title: Service Change Analyst Location: Preston - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £35,000 dependent on experience What you’ll be doing: In this role you will support: The Service Change Team with management and maintenance of a … appropriate resources assigned with ultimate aim to keep the delivery timescales on target Delivery of mitigation plans when Risks & Issues are identified Successful delivery of an agreed set of service changes using effective change delivery ways of working such as Agile and Scrum The Service Change Managers ensuring that key Stakeholders and End Users are fully aware of … delivery of management style reporting that clearly explains progress against our key goal, deliverables and planning Your skills and experiences: Essential: Experience of supporting delivering change to IT Services Service Management experience/Knowledge of working with or for outsourced service providers Good Stakeholder Management, Communication & Presentation skills Desirable: ITIL V4 Foundation General working knowledge of Infrastructure Service More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst … software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound … any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional More ❯

Service Desk Technical Analyst Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Technical Analysts to join our team and play a vital role in delivering exceptional … IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We … to undergo National Security Vetting (NSV) Security Check (SC) level. Starting Salary is £24,700 with twice-yearly increments subject to performance. Your future duties and responsibilities Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone. Key Tasks: • Provide over the phone technical support for incoming queries More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed. This can be offered on ahybrid office/home … of software updates Issue logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in understanding how to avoid future … problems by providing guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy to role your sleeves up and go More ❯

Job summary The Service Transition Analyst is responsible for supporting the smooth introduction of new or changed IT services into the Trust's live environment, with a strong focus on critical 999 IT services. This involves managing structured service transition work packages that ensure services are operationally ready, robust, and aligned with organisational needs. The post holder … will: Build and maintain strong relationships across teams, partners, and suppliers to support onboarding. Collaborate on service outcomes, readiness criteria, and Service Catalogue entries. Work with project teams and service owners to capture and deliver service design documents, handovers, and support models. Coordinate and validate service documentation, support materials, known errors, and FAQs. Support and … validate Service Acceptance Criteria before go-live. Review change requests and liaise with CAB to assess, test, and approve transition-related changes. Facilitate project-to-support team handovers and ensure operational readiness. Evaluate third parties involved in transitions and assist in performance reviews. Support CSIP by identifying service transition improvement opportunities. Define/report transition metrics, risks, and More ❯

Application Support & Service Owner (EMEA) - Payment Messaging System Implementation Introduction: This is a key role within the London office of a leading international bank , supporting the EMEA region. The successful candidate will join the Payments & Compliance Application Support Team , working at the intersection of business and technology in a globally connected environment. The position offers the opportunity to take … ownership of a system migration/implementation across multiple geographies, to ensure aligned service delivery and strategic planning. Key Responsibilities: Service Ownership: Act as Service Owner during the migration between the new systems and provide service support post implementation. Ensure consistent application performance, availability, and operational stability. Maintain full change documentation and lead on release management … value. Project & Vendor Management: Manage and deliver projects involving these two applications, including strategic enhancements and regulatory-driven changes. Maintain effective vendor relationships and lead discussions around contract terms, service expectations, and roadmaps. Engage with cross-functional IT teams, Compliance, and Operations for coordinated change delivery. Candidate Profile: Experienced in working within the financial services or banking sector, ideally More ❯