76 to 100 of 138 Service Analyst Jobs in the UK

IT Service Desk Analyst Location: Motherwell, ML1 4UF Salary: Circa £25,000 per annum Contract: Full time, Permanent Do you have experience of technical troubleshooting within a fast-paced professional environment The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range … phones to staff members and ensure compliance within our Mobile Device Management platform. To maintain our Mobile Phone number register Troubleshoot and remediate Mobile phone issues reported to the Service Desk Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool and ticket system accordingly. To deploy More ❯

IT Service Desk Analyst Location: Motherwell, ML1 4UF Salary: Circa £25,000 per annum Contract: Full time, Permanent Do you have experience of technical troubleshooting within a fast-paced professional environment? The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range … phones to staff members and ensure compliance within our Mobile Device Management platform. To maintain our Mobile Phone number register Troubleshoot and remediate Mobile phone issues reported to the Service Desk Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool and ticket system accordingly. To deploy More ❯

IT Service Desk Analyst Location: Motherwell, ML1 4UF Salary: Circa £25,000 per annum Contract: Full time, Permanent Do you have experience of technical troubleshooting within a fast-paced professional environment? The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range … phones to staff members and ensure compliance within our Mobile Device Management platform. To maintain our Mobile Phone number register Troubleshoot and remediate Mobile phone issues reported to the Service Desk Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool and ticket system accordingly. To deploy More ❯

We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley. This is a full-time, permanent role which will be office-based . The starting salary is £29,000 - £35,000 a year, depending on experience. The Role: As an IT Service Central Delivery Analyst , you will be the … also involves maintaining our asset database proactively, including asset movement, verification, incident management, onboarding, tagging, and disposal of assets. What we need from you: Experience working on an IT Service Desk or Customer Service Desk, with the ability to communicate effectively with customers via in person, telephone, webchat, email, or digital assistant. You should be able to provide … and telephony. We are looking for: A good understanding of hardware, especially PCs, printers, and other desktop/peripheral equipment. Experience in troubleshooting and problem-solving techniques. Excellent customer service skills and the ability to communicate with colleagues, suppliers, and end-users. Strong team working skills with a focus on delivering resolutions collaboratively. What we can offer you: Join More ❯

Job summary A new and exciting opportunity has arisen to join the MY Digital Service Desk team as a Digital Service Desk Analyst at The Mid Yorkshire Teaching NHS Trust. The Digital Service Desk team, in conjunction with other teams within Digital Services, delivers Trust-wide first line support to staff via telephone, remotely and in … person, providing users with excellent service and support to deliver their roles safely and effectively. We are looking for a friendly, motivated and enthusiastic individual who is passionate to deliver high-quality, customer-focused first-line IT support and contribute to its ongoing development. This is a fixed term, full time position working Monday to Friday, within the hours … and investigate enquiries and provide guidance from initial contact through to resolution ensuring that that all IT enquiries are handled efficiently and effectively, in line with Trust standards and service levels. To provide first-line IT support, advice and information to customers over the phone, electronically and remotely. This will include supporting a range of desktop, laptop, mobile, printing More ❯

My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a superb … day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you’ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating and responding … Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the following, Event Viewer Investigating More ❯

My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a superb … day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you’ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating and responding … Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the following, Event Viewer Investigating More ❯

Our client a public sector Constabulary is looking for an ICT RMS (Records Management System) Service Analyst to join on a permanent bases to help with BAU and tasks when the new RMS system goes live. This is a hybrid role being on site in Gloucestershire one day per fortnight. Purpose of the role: The provision of application … Records Management System (RMS)) maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications … coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for standard or More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout … appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: • Timely answering of support queries from multiple channels • Promptly escalating issues to the relevant party to ensure progression • Communicate relevant updates in daily 'stand ups' and as … Responsibilities: • Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. • Maintain awareness of all relevant Service Level Agreements • Deliver a high standard of customer service for all support queries • Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers. • Undertake server patching More ❯

Job summary The ICT Service Desk function serves as the support gateway for all information, communication and technology and ICT training for approximately 3800 staff across Trust sites located across Leeds and York boundaries and supporting our wider regional wide services. The ICT Service Desk covers all IT and communication services ranging through software, hardware, network, servers, voice … and data. You will be working in a small team taking calls and processing emails within our Service Desk ticketing system, responding to users, delivering first time fixes and liaising between second and third line support teams. Main duties of the job To work within a team and provide first line ICT support services within the Trust using ITIL … processes of Incident Management, Service Requests and an understanding of Problem and Change Management. Day to day working with a computerised telephone call handling system to efficiently handle incoming calls to the Service Desk.To ensure that the support provided to customers is consistent, timely, of high quality, follows all agreed processes and guidelines and to ensure policies and More ❯

Service Desk Analyst - Derbyshire Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. £25,000 salary (negotiable), on site in Derbyshire Shift Patterns (6am-2pm, 9am-5pm, 11am-7pm (work remotley)) - The ability to drive and have your own vehicle will be essential for onsite shifts. … apply call 01244 567 930 or email Who are we? Our client are an industry leader, nationwide within the manufacturing and construction industries. You will be joining a growing service desk team who look after the needs of hundreds of users. They are keen to promote from the bottom up and promote internally so if you are keen to … The client uses a bespoke system that they will bring you up to speed on so a willingness to learn quickly is essential. What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be able More ❯

strong verbal communication skills To be able to handle multiple tasks at once to meet deadlines and solve problems What this role is all about: Join our dynamic IT Service Desk team at Vitality, where you'll be the first point of contact for technical support across the business. As an IT Service Desk Analyst, you'll … play a crucial role in delivering exceptional 1st line support to internal stakeholders, VIPs, and external partners. From resolving technical issues to managing service requests, you'll be at the heart of keeping our systems running smoothly and our users supported.This is a fast-paced, customer-focused role where your ability to troubleshoot, communicate clearly, and manage priorities will … make a real impact. You'll also contribute to continuous service improvement and help shape the future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLA’s and performance KPI’s To ensure More ❯

SC Cleared Service Desk Support Analyst Main responsibilities: This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This … degree of ambiguity Proven track record of performing under pressure Great attention to detail and able to adopt new process and procedures An attitude towards delivering top quality customer service in a challenging environment Essential Skills required: Experience of having worked in a previous helpdesk environment within the IT sector Desirable skills: Good knowledge of remote control technology/… applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP/MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin More ❯

Overview Ref: (phone number removed) Service Desk Analyst/IT Support/Windows/On-site Role Responsibilities Responsibilities will include: Resolve high-priority and complex support cases. Resolve Level 1 and Level 2 incidents and service requests independently. Classify, prioritise, and triage support tickets. Coordinate with remote teams and escalate to infrastructure or application support when More ❯

requires a highly motivated, hardworking individual who has an excellent friendly people skills and has IT support experience. The post holder will be expected to provide telephone IT support service, processing incoming emails, portal requests, log service desk calls to meet incident management standard, provide telephone service in a professional manner; achieve first line call resolution to … 2nd and 3rd line ICT support teams. It is essential that you are an excellent team player, but can also work independently under the guidance of the Senior ICT Service Desk Analyst. Main duties of the job o Receive and log service desk calls efficiently and in a professional mannero First line call resolution to a 60% levelo … please view the Job Description attachment with the job advert. Person Specification Experience Essential A minimum 3 years working in a large organisation (more than 3,000 PCs) providing Service Desk services. 2 Years using active directory, various OS, PC hardware and MS office product. Desirable NHS IT, Clinical system application support experience Skills/Knowledge/Abilities Essential More ❯

employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, you will be providing predominately second line technical support on an IT Service … Responsibilities: Technical Support Provide up to second line technical support to end users via email and phone. Troubleshoot and resolve hardware, software, and network related issues. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. Incident Management Log, track and manage incidents, service … call queue to a high standard, prioritising and regularly reviewing tickets. System Maintenance Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Ensure procedures and best practices are adhered to and kept up to date. Person Specification: Experienced with incident management and problem management. Expertise More ❯

Location: Rapha Service Course, Archway Reports To: Head of Data & Analytics Department: Data & Analytics The Role We're looking for a commercially minded Senior Analyst to join our Data & Analytics team and play a key role in driving our ambition as a data driven organisation. Our central D&A team is critical to the next phase of Rapha More ❯

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service … could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership of the … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions More ❯

UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price. We are looking for a Service Delivery Analyst to sit within our E-Commerce IT Team based in London. You will be reporting into the Ecommerce Product Manager and will work closely with stakeholders … brand new e-Commerce platform and resolve the problems with platform product managers. This is a great opportunity for a natural problem solver and experienced IT and Ecommerce Business Analyst to combine your skills to ensure our customers have the best e-Commerce and omni-channel shopping experience in the world. What you will be responsible for: Completing technical … a problem owner to deliver resolution. Skills and Experience: 4+ years working within a Retail digital/ecommerce team servicing on a Global scale. 4+ years working within a service delivery and/or technical role. Experience analyzing business requirements and creating epics/user stories. Experience working with technical development Teams. Experience working with Product Owner/Managers More ❯

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation. We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a Best in Class global service. … to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home … Ensure all correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where More ❯

of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via … and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing … us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these More ❯

of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via … and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing … us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these More ❯

Insight Investment is looking for a Senior Service Desk Analyst to join the End-User Computing team in London. This is a highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and dealing with a wide range of software (approximately … also involves collaborating with both internal teams and external vendors to manage software and hardware solutions effectively. Role Responsibilities Act as the escalation point for technical issues from the Service Desk (1st Line), ensuring timely and effective resolution Deliver 2nd Line Support across the business, providing both on-site assistance and remote support to colleagues in regional offices Diagnose … external vendors to implement and maintain software and hardware solutions Create and maintain clear documentation to support knowledge transfer and empower 1st Line teams with effective troubleshooting guidance Manage service tickets efficiently, ensuring regular updates and clear communication with end users throughout the resolution process Perform trend analysis to identify recurring issues, driving continuous improvement through actionable insights and More ❯

time to time, we may ask you to complete other activities that are needed that are within your skill set. Key Responsibilities Engaging with clients and providing high quality service via phone or email. Ensure SLA’s and ticket processes are adhered to, with timely updates to customers. Accurately recording and updating systems in line with the customer issue … clients in a timely manner and liaising with sales and finance teams. Producing monthly and quarterly reports. Other varied administrative tasks Key Skills Keen attention to detail. Strong customer service and administrative skills, proficient in all Microsoft suite. Ability to work independently or part of a team, used to meeting deadlines. Clear and concise communication Problem solver with an More ❯

Position Available: Sales & Service Systems Administrator/Analyst Location: West Sussex (Hybrid, 3 days a week in office) Salary: £160 a day Experience needed: We're seeking a detail-driven systems and data specialist with proven experience in reporting, analysis, and CRM/system administration. You'll combine technical expertise in BI tools and CRM systems with the … making. Experience with Power BI, Excel (advanced), Microsoft Dynamics 365, and SQL is highly desirable. About the role: This is a key role at the heart of the Sales & Service function, responsible for managing, analysing, and optimising the data and systems that drive performance. You'll work closely with Sales, Service, Product Support, and wider Business Unit teams … reports (Power BI, SAP BI, Excel) Translate business requirements into analytical solutions and KPI reports Support budgeting and forecasting - templates, data consolidation, finance uploads, and meeting materials Administer Sales & Service tools, including Microsoft Dynamics 365 CRM Collaborate with internal teams and overseas offices to align data and processes Maintain accurate business data, templates, and system records Perform deep-dive More ❯