126 to 150 of 400 Service Design Jobs in the UK

Technology Service Architect Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking Technology Service Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and … business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You’ll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full lifecycle support is embedded in service design. … Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes. Collaboration: Partner with Solution Architects, Product Owners, Platform Owners More ❯

Job Title: Senior Service Architect Location:- London, Hampshire + Remote Salary:- £75-100k + Bens Overview: We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to … shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy Design and define managed services for UC, AV/VC, and digital signage. Translate customer and market needs into … scalable service models (SLAs, processes, HLDs, SOWs). Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement Support sales with solution design, proposals, and financial models. Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. Present strategies to stakeholders, including C-level clients. Consulting & Delivery Lead client workshops, audits, and transformation roadmaps. Collaborate More ❯

Technology Service Architect Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking Technology Service Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and … business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You’ll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full lifecycle support is embedded in service design. … Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes. Collaboration: Partner with Solution Architects, Product Owners, Platform Owners More ❯

Job Title: Senior Service Architect Location:- Hampshire + Remote Salary:- £70-90k + Bens Overview: We're seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape … scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you'll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy * Design and define managed services for UC, AV/VC, and digital signage. * Translate customer and market needs into scalable … service models (SLAs, processes, HLDs, SOWs). * Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement * Support sales with solution design, proposals, and financial models. * Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. * Present strategies to stakeholders, including C-level clients. Consulting & Delivery * Lead client workshops, audits, and transformation roadmaps. * Collaborate across More ❯

UX Design Consultant Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed … research. -? Ability to fluidly and confidently work in ambiguous situations. -? Provide leadership in challenging situations through clarity, tact and diplomacy. -? Ability to identify and communicate the commercial impact of design decisions. -? Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. -? Visual thinking, proof of concept … etc. -? An understanding of technology. EXPERIENCE -? Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. -? Design processes, agile development and lean UX. -? Working collaboratively in an interdisciplinary team. -? Creating omnichannel experiences ?" cross-platform and cross-device solutions. -? Ability to define key metrics More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

The team you'll be working with: Tangity is Part of NTT DATA, with design studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on people and society. We do this by Humanizing Complexity. What … you'll be doing: We are seeking a talented Service & UX Designer to join our UK Studio. In this role, you will play a pivotal part in enhancing our Customer Experience and Service Design capabilities, establishing them as a core offering that places us among the top-tier providers in these fields. You will collaborate closely with … our Design, Client Services, and PM leads, as well as our consulting colleagues at NTT DATA, to shape proposals and engagements. Working together with best-in-class experience design and technology teams, you will deliver innovative employee, customer, and user experiences. As both a hands-on practitioner and coach, you will craft compelling and well-considered products & services More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You … Out of Hours' rota. Interview date: To be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end … methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the wider organisation-to coordinate the service acceptance process, ensuring that new services More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You … Out of Hours' rota. Interview date: To be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end … methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the wider organisation-to coordinate the service acceptance process, ensuring that new services More ❯

National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham . The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user satisfaction. This role involves leading a team of IT professionals, managing offshore … teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget. Contribute to IT strategy: Align with … business objectives, oversee service design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the deployment of new or changed services, conduct PIRs, and oversee change, release, and knowledge management processes. Lead daily IT operations: Ensure high availability and performance, manage incident, problem, request, change More ❯

Senior UX Researcher ?" Holborn London Our Client are design thinkers solving business challenges with mission critical digital solutions that weave technology and human experiences into meaningful and economic outcomes. A global team and part of a larger digital engineering company providing service to different sectors. Currently, looking to recruit in to the London offices a UX researcher. The … position is to conduct UX research and workshops, consult clients on product strategy and act as a user and design advocate within development teams. Assist UX & service design consultants in research, workshops, client and user engagements and testing. Conduct stakeholder research, user research, market research, and user tests. Facilitate workshops and provide client advice in challenging ... … complex technical and business requirements into compelling UX strategies. Collaborate with Engineering and Product Management to ensure the best creative solutions are realized, implemented and delivered. Act as a design and UX advocate internally and externally. Experience · Minimum Bachelor’s degree or equivalent. · UX researcher with over 3 years work experience working for respected clients as a UX researcher More ❯

Lead UX Architect ?" Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. … We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people ?" clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. … and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences ?" cross-platform and cross-device solutions. · Designing enterprise level, consumer grade More ❯

Hi! We're Manyone Manyone is a strategic design consultancy blending strategy, creativity, and technology to help businesses navigate what's next. We're growing our London team. If you're passionate about crafting meaningful digital experiences-and thrive in collaborative, fast-paced environments-then we'd love to meet you. About The Role We're looking for a … UX Designer with experience in service design and research to join our multidisciplinary team and help create experiences that are as seamless as they are impactful. You'll work at both strategic and detailed levels - mapping services, shaping journeys, designing interfaces, and bringing them to life through polished digital execution.From research and workshops to wireframes and prototypes, you … ll help design services and products that are grounded in real user needs and aligned with business goals. This is a role for someone who enjoys zooming out to see the system and zooming in to craft the detail. What You'll Do Map user journeys, service blueprints, and ecosystems to design services that work across digital More ❯

ensures the programme is informed by meaningful engagement with local authorities and frontline users, delivering co-designed, accessible, and user-centred tools and solutions. Requirements Key Responsibilities: Lead the design and delivery of co-design workshops and user interviews Translate research insights into user needs, personas, and journey maps Align research findings with CMS customisation strategies and burden … and meet accessibility standards (e.g., WCAG 2.2) Provide input into agile backlog prioritisation and test prototype solutions with users Skills and Experience Required: 7+ years in user research or service design roles, preferably in public or social care sectors Proficient in qualitative and quantitative methods, including usability testing, diary studies, and contextual inquiry Knowledge of GDS Service Standard, Design System, and accessibility compliance Experience working with vulnerable or under-represented user groups Comfortable facilitating workshops and synthesising user insight into delivery plans. More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

Summary We’re looking for a rare blend of talent—a Delivery Manager who brings together the strategic mindset of a Product Manager, the empathy of a User-Centred Design (UCD) leader, and the delivery rigour of an experienced Agile practitioner in the UK government sector. You will work at the heart of multidisciplinary teams delivering complex public-facing … delivery, fast feedback loops, and lean approaches to solving problems. User-Centred & Product Thinking Act as the glue between UCD, product, and technical teams—ensuring the user voice drives service design. Translate user research insights into delivery plans, prioritising features based on user value and organisational outcomes. Align delivery goals with the product roadmap, policy direction, and GOV.UK design … relationships with senior stakeholders across government departments, policy, and operations. Translate technical and delivery language into clear, outcomes-focused communication. Manage expectations, unblock decision points, and foster alignment across service ecosystems. Delivery Governance & Reporting Own delivery governance, reporting, and risk management across multiple teams or workstreams. Prepare for and contribute to service assessments, spend approvals, and assurance boards. More ❯

Summary We’re looking for a rare blend of talent—a Delivery Manager who brings together the strategic mindset of a Product Manager, the empathy of a User-Centred Design (UCD) leader, and the delivery rigour of an experienced Agile practitioner in the UK government sector. You will work at the heart of multidisciplinary teams delivering complex public-facing … delivery, fast feedback loops, and lean approaches to solving problems. User-Centred & Product Thinking Act as the glue between UCD, product, and technical teams—ensuring the user voice drives service design. Translate user research insights into delivery plans, prioritising features based on user value and organisational outcomes. Align delivery goals with the product roadmap, policy direction, and GOV.UK design … relationships with senior stakeholders across government departments, policy, and operations. Translate technical and delivery language into clear, outcomes-focused communication. Manage expectations, unblock decision points, and foster alignment across service ecosystems. Delivery Governance & Reporting Own delivery governance, reporting, and risk management across multiple teams or workstreams. Prepare for and contribute to service assessments, spend approvals, and assurance boards. More ❯

Summary We’re looking for a rare blend of talent—a Delivery Manager who brings together the strategic mindset of a Product Manager, the empathy of a User-Centred Design (UCD) leader, and the delivery rigour of an experienced Agile practitioner in the UK government sector. You will work at the heart of multidisciplinary teams delivering complex public-facing … delivery, fast feedback loops, and lean approaches to solving problems. User-Centred & Product Thinking Act as the glue between UCD, product, and technical teams—ensuring the user voice drives service design. Translate user research insights into delivery plans, prioritising features based on user value and organisational outcomes. Align delivery goals with the product roadmap, policy direction, and GOV.UK design … relationships with senior stakeholders across government departments, policy, and operations. Translate technical and delivery language into clear, outcomes-focused communication. Manage expectations, unblock decision points, and foster alignment across service ecosystems. Delivery Governance & Reporting Own delivery governance, reporting, and risk management across multiple teams or workstreams. Prepare for and contribute to service assessments, spend approvals, and assurance boards. More ❯

support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release processes, who brings strong technical capabilities and excellent stakeholder … communication skills. Key Responsibilities Maintain and improve application support processes, SLAs, and service levels. Manage incidents, investigate root causes, and coordinate effective resolutions. Drive system upgrades, migrations, and other technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience, ideally within complex enterprise environments. Strong working knowledge of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus). Understanding of academic or public-facing More ❯

Senior Consultant , specialising in Delivery , you'll already be an expert in your field. You'll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to continue to develop as a leader. Please note, we are … Identify obstacles and help the team to overcome them Facilitate and track team risks and dependencies Help the team to focus on the priorities to deliver the product or service Encourage and facilitate continuous improvement of the delivery team Coach and mentor team members and others to apply the most appropriate agile and lean tools and techniques Build great … Leading teams of various configurations and sizes, from a fully resourced consultancy team to running hybrid consultancy/client teams Collaboration and project management tools Understanding of user centred design principles and practices What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits More ❯

Senior Consultant , specialising in Delivery , you'll already be an expert in your field. You'll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to continue to develop as a leader. Please note, we are … Identify obstacles and help the team to overcome them Facilitate and track team risks and dependencies Help the team to focus on the priorities to deliver the product or service Encourage and facilitate continuous improvement of the delivery team Coach and mentor team members and others to apply the most appropriate agile and lean tools and techniques Build great … Leading teams of various configurations and sizes, from a fully resourced consultancy team to running hybrid consultancy/client teams Collaboration and project management tools Understanding of user centred design principles and practices What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits More ❯

Senior Consultant , specialising in Delivery , you'll already be an expert in your field. You'll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to continue to develop as a leader. Please note, we are … Identify obstacles and help the team to overcome them Facilitate and track team risks and dependencies Help the team to focus on the priorities to deliver the product or service Encourage and facilitate continuous improvement of the delivery team Coach and mentor team members and others to apply the most appropriate agile and lean tools and techniques Build great … Leading teams of various configurations and sizes, from a fully resourced consultancy team to running hybrid consultancy/client teams Collaboration and project management tools Understanding of user centred design principles and practices What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits More ❯