Crawley, West Sussex, South East, United Kingdom Hybrid / WFH Options
Peregrine
Join us as a Lead Service Designer at Peregrine Resourcing. At Peregrine, were always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to … driven by the opportunity to shape smarter, more customer-focused public services? Were partnering with a leading UK regulator on a high-profile transformation programme thats embedding continuous improvement, servicedesign, and customer centricity at its core. As a Lead Service Designer, youll be instrumental in cultivating a culture of learning, agility, and operational excellence. Working across … unique opportunity to influence how public services evolvebringing clarity, consistency, and innovation to the heart of change. Location: Gatwick and remote (hybrid) | Clearance: BPSS required, SC eligibility essential Responsibilities: ServiceDesign is still in its formative stages - which means this isnt just a leadership role, its a foundational one. Were looking for a Lead Service Designer who More ❯
UX/Service Designer or UX Designer Product Designer but must have experience of ServiceDesignService Designer Highly remote - 1 day per week in London or Bristol Overview: We're looking for an experienced, personable and passionate UX/Service Designer to join a mission lead/purposeful organisation as they work on a … with subject matter experts, programme directors, and multi-disciplinary teams to define project direction, embed best practices, and deliver high-impact outcomes. Drawing on your expertise in human-centred design and research you will identify and address complex challenges, translating insights into actionable strategies, prototypes, and solutions that deliver measurable value for users, clients, and partners What were looking … for; Facilitate and lead collaborative design and research activities-including workshops, stakeholder interviews, co-creation sessions, and prototyping-ensuring the effective translation of insights into actionable service solutions Ensure all design artefacts (such as service blueprints, journey maps, and prototypes) are robust, evidence-based, and capable of informing both strategic and tactical decisions. Collaborate closely with More ❯
Northampton, Northamptonshire, England, United Kingdom
Howdens Joinery
Howdens Joinery are looking for a ServiceDesign & Transition Analyst to join our Service Delivery team in Northampton in a permanent, full-time position The ServiceDesign & Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity. What will I be … doing? Supporting the ServiceDesign & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production. Responsible for identifying, co-ordinating and managing service acceptance/service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live. Completing the necessary Service … work with other areas of the IT teams to ensure that documentation produced is fit for purpose. Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live. What do I need to qualify for this role? Practical knowledge and More ❯
Huntingdon, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Service Architect Location: On-site 80% to Huntingdon, Cambridgeshire, UK Security Clearance Level: DV UNLEASH YOUR POTENTIAL Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our … The company's 33,000 employees support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the … delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all servicedesign and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving More ❯
cambridge, east anglia, united kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Service Architect Location: On-site 80% to Huntingdon, Cambridgeshire, UK Security Clearance Level: DV UNLEASH YOUR POTENTIAL Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our … The company's 33,000 employees support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the … delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all servicedesign and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving More ❯
huntingdonshire, east anglia, united kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Service Architect Location: On-site 80% to Huntingdon, Cambridgeshire, UK Security Clearance Level: DV UNLEASH YOUR POTENTIAL Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our … The company's 33,000 employees support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the … delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all servicedesign and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving More ❯
Telford, Shropshire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
Overview Job Title: SAP - ServiceDesign and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT ServiceDesign and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in … a structured, efficient, and risk-mitigated manner. This role requires a strong blend of servicedesign, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills ServiceNow Microsoft Excel ITIL Microsoft Office Responsibilities Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. … Ensure all servicedesign packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure serviceMore ❯
Telford, Shropshire, United Kingdom Hybrid / WFH Options
Experis
Job Title: SAP - ServiceDesign and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT ServiceDesign and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a … structured, efficient, and risk-mitigated manner. This role requires a strong blend of servicedesign, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. … Ensure all servicedesign packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure serviceMore ❯
Wellington, Shropshire, United Kingdom Hybrid / WFH Options
Experis
Job Title: SAP - ServiceDesign and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: 450 per day - PAYE via Umbrella Role Overview: The SAP IT ServiceDesign and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a … structured, efficient, and risk-mitigated manner. This role requires a strong blend of servicedesign, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. … Ensure all servicedesign packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure serviceMore ❯
Service Designer | Experience Design Team Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply … take you in an exciting new direction. Come and join the new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced Service Designer to be an essential part of one of the most high-impact teams in our organisation. This … deliver better experiences and improved outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and More ❯
Service Designer - Consultant (SC cleared)Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel … to client sites required on occasion and you will need to hold current security clearance. The RoleAs a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles … in your deliverables.The Responsibilities* Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end servicedesign process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity - with More ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
of a multidisciplinary team to develop the best way for users to interact with our digital services, in terms of both overall flow and at the level of individual design elements. You will have an inclusive, user-centered approach and enjoy adapting and learning at pace. You will work independently, have the ability to identify user issues and important … needs, and will mentor junior designers What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to … to ensure the discussion sticks - both internally and across other government agencies.4. Responsive to changes in technology that may impact designs, adapting your approach accordingly.5. Evidence- and context-based design - absorb large amounts of conflicting information and use it to produce simple designs to meet user needs6. Identify constraints, such as policy or legislation and communicate about these and More ❯
Role title : Lead Service Designer Location : Flexible (Remote), with options to work from offices in Reading and Leeds . You will be required to work regularly from client offices, when needed. Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across … the public and private sectors, applying servicedesign methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members … and contribute to business growth. Key responsibilities: User-centred design leadership and strategy. Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend and execute appropriate UCD activities based on project needs. Create and maintain phase-appropriate UCD deliverables Clearly articulate project problems, scopes, and success criteria to diverse audiences through More ❯
Role title : Lead Service Designer Location : Flexible (Remote), with options to work from offices in Reading and Leeds . You will be required to work regularly from client offices, when needed. Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across … the public and private sectors, applying servicedesign methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members … and contribute to business growth. Key responsibilities: User-centred design leadership and strategy. Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend and execute appropriate UCD activities based on project needs. Create and maintain phase-appropriate UCD deliverables Clearly articulate project problems, scopes, and success criteria to diverse audiences through More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Triad Group PLC
Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary £50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown
We'd love to hear from you! About the Role We're looking for a Principal Experience Designer to lead at a strategic level-delivering and evolving the experience design strategy across the organisation and multiple product tribes. This is a high-impact role for a cross-functional, full-stack design leader who can translate vision into scalable … systems and innovative, user-centred experiences. You'll take ownership of complex, large-scale design challenges-shaping end-to-end product and service experiences that deliver measurable value. By aligning user needs with business priorities, you'll help influence direction, improve client outcomes, and drive key organisational KPIs. A champion of design-led transformation, you'll lead … cross-functional collaboration, engage with senior stakeholders, and embed design as a strategic lever for growth. Your deep expertise across UX, UI, content, research, and servicedesign will elevate the quality and consistency of design while validating the impact of design thinking. You'll also play a vital role in shaping culture-facilitating knowledge sharing More ❯
Employment Type: Permanent, Part Time, Work From Home
newport, wales, united kingdom Hybrid / WFH Options
Hargreaves Lansdown
We'd love to hear from you! About the Role We're looking for a Principal Experience Designer to lead at a strategic level-delivering and evolving the experience design strategy across the organisation and multiple product tribes. This is a high-impact role for a cross-functional, full-stack design leader who can translate vision into scalable … systems and innovative, user-centred experiences. You'll take ownership of complex, large-scale design challenges-shaping end-to-end product and service experiences that deliver measurable value. By aligning user needs with business priorities, you'll help influence direction, improve client outcomes, and drive key organisational KPIs. A champion of design-led transformation, you'll lead … cross-functional collaboration, engage with senior stakeholders, and embed design as a strategic lever for growth. Your deep expertise across UX, UI, content, research, and servicedesign will elevate the quality and consistency of design while validating the impact of design thinking. You'll also play a vital role in shaping culture-facilitating knowledge sharing More ❯
bristol, south west england, united kingdom Hybrid / WFH Options
Hargreaves Lansdown
We'd love to hear from you! About the Role We're looking for a Principal Experience Designer to lead at a strategic level-delivering and evolving the experience design strategy across the organisation and multiple product tribes. This is a high-impact role for a cross-functional, full-stack design leader who can translate vision into scalable … systems and innovative, user-centred experiences. You'll take ownership of complex, large-scale design challenges-shaping end-to-end product and service experiences that deliver measurable value. By aligning user needs with business priorities, you'll help influence direction, improve client outcomes, and drive key organisational KPIs. A champion of design-led transformation, you'll lead … cross-functional collaboration, engage with senior stakeholders, and embed design as a strategic lever for growth. Your deep expertise across UX, UI, content, research, and servicedesign will elevate the quality and consistency of design while validating the impact of design thinking. You'll also play a vital role in shaping culture-facilitating knowledge sharing More ❯
bath, south west england, united kingdom Hybrid / WFH Options
Hargreaves Lansdown
We'd love to hear from you! About the Role We're looking for a Principal Experience Designer to lead at a strategic level-delivering and evolving the experience design strategy across the organisation and multiple product tribes. This is a high-impact role for a cross-functional, full-stack design leader who can translate vision into scalable … systems and innovative, user-centred experiences. You'll take ownership of complex, large-scale design challenges-shaping end-to-end product and service experiences that deliver measurable value. By aligning user needs with business priorities, you'll help influence direction, improve client outcomes, and drive key organisational KPIs. A champion of design-led transformation, you'll lead … cross-functional collaboration, engage with senior stakeholders, and embed design as a strategic lever for growth. Your deep expertise across UX, UI, content, research, and servicedesign will elevate the quality and consistency of design while validating the impact of design thinking. You'll also play a vital role in shaping culture-facilitating knowledge sharing More ❯
bradley stoke, south west england, united kingdom Hybrid / WFH Options
Hargreaves Lansdown
We'd love to hear from you! About the Role We're looking for a Principal Experience Designer to lead at a strategic level-delivering and evolving the experience design strategy across the organisation and multiple product tribes. This is a high-impact role for a cross-functional, full-stack design leader who can translate vision into scalable … systems and innovative, user-centred experiences. You'll take ownership of complex, large-scale design challenges-shaping end-to-end product and service experiences that deliver measurable value. By aligning user needs with business priorities, you'll help influence direction, improve client outcomes, and drive key organisational KPIs. A champion of design-led transformation, you'll lead … cross-functional collaboration, engage with senior stakeholders, and embed design as a strategic lever for growth. Your deep expertise across UX, UI, content, research, and servicedesign will elevate the quality and consistency of design while validating the impact of design thinking. You'll also play a vital role in shaping culture-facilitating knowledge sharing More ❯
Huntingdon, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
a complex programme, solution and engineering ecosystem focussing on areas of responsibility but ensuring to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people … safety, listens to people, and advocates for change and innovation. Delivery focus - enabling and supporting the implementation of project elements, proof of concepts and other technical deliverables through to service acceptance. Collaborative mindset working with the customer and end-users, programme leadership team, project management, technical area leads and engineers, security and service disciplines while aligned to SAFe … based iterative programme execution. Required Skills: Technical Design Infrastructure design (on premise and ideally some cloud experience) Application integration, hosting, and support Modernisation of capability (Systems, Security, Applications, Platforms) Experience of infrastructure Virtualised and physical infrastructure Understanding of networking principles Storage technologies OS and Hypervisor management, including Microsoft, VMWare, and Linux (RHEL, Ubuntu) Data centre management principles Data More ❯
cambridge, east anglia, united kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
a complex programme, solution and engineering ecosystem focussing on areas of responsibility but ensuring to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people … safety, listens to people, and advocates for change and innovation. Delivery focus - enabling and supporting the implementation of project elements, proof of concepts and other technical deliverables through to service acceptance. Collaborative mindset working with the customer and end-users, programme leadership team, project management, technical area leads and engineers, security and service disciplines while aligned to SAFe … based iterative programme execution. Required Skills: Technical Design Infrastructure design (on premise and ideally some cloud experience) Application integration, hosting, and support Modernisation of capability (Systems, Security, Applications, Platforms) Experience of infrastructure Virtualised and physical infrastructure Understanding of networking principles Storage technologies OS and Hypervisor management, including Microsoft, VMWare, and Linux (RHEL, Ubuntu) Data centre management principles Data More ❯
huntingdonshire, east anglia, united kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
a complex programme, solution and engineering ecosystem focussing on areas of responsibility but ensuring to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people … safety, listens to people, and advocates for change and innovation. Delivery focus - enabling and supporting the implementation of project elements, proof of concepts and other technical deliverables through to service acceptance. Collaborative mindset working with the customer and end-users, programme leadership team, project management, technical area leads and engineers, security and service disciplines while aligned to SAFe … based iterative programme execution. Required Skills: Technical Design Infrastructure design (on premise and ideally some cloud experience) Application integration, hosting, and support Modernisation of capability (Systems, Security, Applications, Platforms) Experience of infrastructure Virtualised and physical infrastructure Understanding of networking principles Storage technologies OS and Hypervisor management, including Microsoft, VMWare, and Linux (RHEL, Ubuntu) Data centre management principles Data More ❯
Birmingham, Leeds, Liverpool, London (Canary Wharf), United Kingdom Hybrid / WFH Options
UK Health Security Agency
Job summary As a ServiceDesign & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and align … Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts Develop strong, trust-based relationships with project More ❯
ServiceDesign & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a ServiceDesign & Transition (SD&T) Manager to play a key role in supporting the successful delivery of major Central Government … projects . This role is central to ensuring that new services are designed, transitioned, and implemented effectively, with a strong focus on service assurance and operational readiness. As part of the SD&T function, you will ensure that service components are delivered to the highest standard, guiding project teams throughout the delivery lifecycle - from initial development through to … live service. You will proactively identify service risks, mitigate impacts on service provision, and confirm operational readiness is achieved before go-live. You will also contribute to the wider SD&T community by sharing best practice, patterns, and standards, while supporting and coaching colleagues. Key Responsibilities: Develop support models and diagrams for components delivered by project teams. Ensure More ❯