the go-to person when change needs to happen - but disruption isn't an option? Do you thrive in complex IT environments, ensuring that service remains smooth, change is well-managed, and problems never repeat themselves? At Laing O'Rourke, we're looking for a forward-thinking IT Change … Problem Manager to take ownership of our IT assurance efforts across global operations. You'll work at the heart of delivery and operations - driving service improvement, managing risks, and building bridges between technical teams and business goals. What You'll Be Doing You'll lead and evolve the Change … Problem Management processes, making sure changes are seamless and problems are addressed at the root. You'll also be key to operational readiness, aligning service offerings with the needs of the business and supporting successful transitions in a fast-paced digital environment. Whether it's guiding stakeholders through risk More ❯
in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product … product designer with laser focus on refining and enhancing the user experience for this market leading SaaS product Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working … in squads) to ensure a holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real More ❯
london, south east england, United Kingdom Hybrid / WFH Options
3Search
in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product … product designer with laser focus on refining and enhancing the user experience for this market leading SaaS product Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working … in squads) to ensure a holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real More ❯
UX) Researcher. We want to learn from you: What is it that users in your area want and expect from a product or a service? Summary: Role: UX Researcher Level: Mid-Senior Location: UK-based remote Capacity: Freelance - project variable, demand-based hours Duration: Long term, open-ended What … in anthropology, sociology, psychology, qualitative research, Human Computer Interaction, or a similar field. A plus but not required: Experience analyzing quantitative data Knowledge of design principles, UX design experience, and/or servicedesign experience Previous experience working in an agency setting or in UX research More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Serco
challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors-driven by expertise in servicedesign, programme management, engineering, and more. About the role The Lead Microsoft 365 Developer is responsible for leading both technically and at times … in Azure services and experienced in integrating data using Dataverse, APIs, and connectors; skilled in large-scale data migration and management. UI/UX Design: Ability to design intuitive, accessible, and engaging user interfaces, with sound understanding of UX/UI principles. Security & Compliance: Solid understanding of Power More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
glasgow, central scotland, united kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
derby, midlands, united kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
milton, central scotland, united kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
paisley, central scotland, united kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
mansfield, midlands, united kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
birkenhead, north west england, united kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
old swan, north west england, united kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
sunderland, tyne and wear, north east england, united kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
crawley, west sussex, south east england, united kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
SC Must have GDS Experience Key Responsibilities: Create and iterate user-centred content that meets GDS guidelines. Work within multidisciplinary teams including User Researchers, Service Designers, Interaction Designers, and Developers. Conduct and apply user research to guide content decisions. Map out user journeys and design content to support … the full user experience. Champion plain English, accessibility, and inclusive design principles. Participate in content critiques, peer reviews, and assure content quality across services. Support the wider team in understanding GDS principles and ensuring content meets government standards. Essential Skills & Experience: Proven experience working as a Content Designer in … an agile environment, ideally on UK Government digital services. Deep knowledge of GDS servicedesign standards and best practices. Strong understanding of user-centered design, accessibility, and content strategy. Skilled at simplifying complex information for diverse user groups. Excellent stakeholder engagement and collaboration skills. Experience using content More ❯
is all about. We’re seeking a future team member for the role of Vice President, Senior User Experience Designer to join our Studio Design, Loans Enablement platform. This role is located in Manchester, UK and will be working in a hybrid capacity. (3 days a week in the … with a high degree of autonomy. You are an individual contributor who is strong in Figma. You know when and where to use different design system components and work efficiently to design and build prototypes of various complexity. They are involved in planning, mapping out flows, journeys, and … discovering research opportunities. You are excited by the collaborative opportunities within design systems and component libraries – and look to master your craft Works on and manages range of project sizes, balancing time as appropriate. Comes up with multiple solutions to solve various problems. Takes initiative on driving the work More ❯
near Chippenham. Your future duties and responsibilities The Lead Cloud Architect will drive the technical vision and execution of cloud migration initiatives, overseeing the design, planning, and implementation of cloud-based solutions for complex systems. This role requires a blend of strategic planning, technical expertise, and leadership, ensuring that … architecture and migration processes. - Ensure compliance with security, performance, and regulatory requirements in accordance with the Client's IT and governance policies. • System and ServiceDesign for Cloud Migration: - Lead the design and planning of complex system and service migrations to a cloud-based environment. - Develop … and detailed low-level component designs to support seamless migration and integration with existing operational services. - Define and implement best practices for system and service transitions, ensuring efficiency, resilience, and minimal disruption to operations. • Stakeholder Collaboration & Alignment: - Collaborate with a wide range of stakeholders to align business and technical More ❯
the project team Triage help requests and raise 'marginal' requests with team members to determine LPM position on task involvement Identify opportunities for new service delivery and support analysis, and design workshops Collate information for project updates and adapt report templates for new projects Support scope clarification and … drives differentiation, an enhanced user experience and profit enablement on client work. Collaborating closely with the other fee-earning professional units-the Intellectual Property Service Unit, Global eDiscovery and Data Advisory, and Alternative Legal Services-as part of the Reinvent Initiative, to best meet client needs, profitably, and at … You will report to: LPM, EMEA Team Your direct reports, if any: N/A Key relationships: Associate Directors, LPM for other regions/Service Delivery Teams within the Services function, such as Business Management, Pricing, Global eDiscovery, Alternative Legal Services and ServiceDesign About the candidate More ❯
near Chippenham. Your future duties and responsibilities: The Lead Cloud Architect will drive the technical vision and execution of cloud migration initiatives, overseeing the design, planning, and implementation of cloud-based solutions for complex systems. This role requires a blend of strategic planning, technical expertise, and leadership, ensuring that … architecture and migration processes. Ensure compliance with security, performance, and regulatory requirements in accordance with the Client's IT and governance policies. System and ServiceDesign for Cloud Migration: Lead the design and planning of complex system and service migrations to a cloud-based environment. Develop … and detailed low-level component designs to support seamless migration and integration with existing operational services. Define and implement best practices for system and service transitions, ensuring efficiency, resilience, and minimal disruption to operations. Stakeholder Collaboration & Alignment: Collaborate with a wide range of stakeholders to align business and technical More ❯