276 to 300 of 563 Service Management Jobs in the UK

for a 3rd Line Cloud Network Engineer to join a small team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper More ❯

a 3rd Line Cloud Network Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: * Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. * PKI certificate management for Networking devices (physical and virtual). * To distribute software, firmware & security updates for network devices. * To collaborate and support the design and engineering teams. * Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. * Carrying out a readiness assessment for new releases entering service from the Engineering Team * Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: * Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: * Firewall Management (e.g. Cisco Firepower Management Centre) * Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper More ❯

a 2nd Line Cloud Network Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 1st Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper More ❯

for a 3rd Line Cloud Network Engineer to join a small team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper More ❯

across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but More ❯

About the Role: We are looking for an IT Infrastructure Project Manager to join our growing management and IT consulting team. In this role, you’ll lead the delivery of IT infrastructure transformation and implementation projects across enterprise environments, focusing on areas such as networking, data centres, cloud migration, endpoint management, and security. You will ensure alignment with … and internal stakeholders, communicating effectively in German and English. Monitor project KPIs, budgets, and timelines while maintaining compliance with governance and security standards. Ensure proper documentation, testing, and change management throughout infrastructure transitions. Drive service improvement and ITIL-aligned process enhancements where applicable. Skills & Qualifications: 5+ years’ experience leading IT infrastructure or cloud transformation projects, ideally within consulting … or regulated industries (e.g., Life Sciences, Pharma, or Financial Services). Strong project leadership and stakeholder management across technical engineering teams. Demonstrated experience in infrastructure implementation, migration, or integration projects (networking, servers, cloud, or security). Familiarity with enterprise IT systems (Active Directory, Azure, AWS, M365, VMware, etc.). Knowledge of IT service management frameworks (ITIL) and More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

to ensure strategic alignment and seamless integration across modules (S/4HANA Sales, SD, EDI, MM). Provide expert-level L2/L3 production support, overseeing incident, problem, and service management activities. Conduct detailed business analysis and contribute to the design, build, and deployment of SAP solutions. Deliver data-driven insights and recommendations to optimise processes and enable … across S/4HANA Sales, SD, EDI, and MM modules. Strong understanding of supply chain processes and ERP’s role in driving operational efficiency. Excellent analytical, communication, and stakeholder management skills. Extensive service delivery and incident/problem management experience (L2/L3). Native or fluent French speaker – both written and verbal communication required. Contract Details More ❯

growth, innovation and daily operations Technical Delivery & Solution Architecture: Deliver customer centric architecture - development, integration & infrastructure Infrastructure Oversight & Coordination: Manage performance of hosted environments - data centre, cloud platforms, networks Service Management: Support service improvements, identify issues, implement long-terms fixes creating scalable solutions Product Lifecycle Management: Evolve tech products, identify enhancements Innovation & Emerging Technology: Lead innovation More ❯

growth, innovation and daily operations Technical Delivery & Solution Architecture : Deliver customer centric architecture - development, integration & infrastructure Infrastructure Oversight & Coordination : Manage performance of hosted environments - data centre, cloud platforms, networks Service Management : Support service improvements, identify issues, implement long-terms fixes creating scalable solutions Product Lifecycle Management : Evolve tech products, identify enhancements Innovation & Emerging Technology : Lead innovation More ❯

technology across group businesses. Team Leadership and Development Lead a small IT team as the senior point of contact for daily operations. Allocate tasks, set priorities, and ensure high service levels. Promote professional growth through training, certifications, and knowledge sharing. Budgeting and Resource Management Manage the IT budget, ensuring effective allocation across projects and operations. Optimise costs through … vendor negotiations and process efficiencies. Project Management Define project scope, priorities, and timelines to ensure alignment with business goals. Oversee the full project lifecycle — from planning and execution to monitoring and reporting. IT Operations and Support Maintain high service availability and meet SLAs for IT services. Oversee helpdesk operations, supporting a distributed UK workforce of around 150 staff. … Implement self-service and automation initiatives to improve user experience. Security and Risk Management Develop, implement, and manage robust cybersecurity frameworks. Establish and enforce IT security policies aligned with ISO27001 and NIST standards. Conduct regular risk assessments and ensure data confidentiality and system integrity. Lead incident response and manage business continuity and disaster recovery plans. Vendor and Stakeholder More ❯

technology across group businesses. Team Leadership and Development Lead a small IT team as the senior point of contact for daily operations. Allocate tasks, set priorities, and ensure high service levels. Promote professional growth through training, certifications, and knowledge sharing. Budgeting and Resource Management Manage the IT budget, ensuring effective allocation across projects and operations. Optimise costs through … vendor negotiations and process efficiencies. Project Management Define project scope, priorities, and timelines to ensure alignment with business goals. Oversee the full project lifecycle — from planning and execution to monitoring and reporting. IT Operations and Support Maintain high service availability and meet SLAs for IT services. Oversee helpdesk operations, supporting a distributed UK workforce of around 150 staff. … Implement self-service and automation initiatives to improve user experience. Security and Risk Management Develop, implement, and manage robust cybersecurity frameworks. Establish and enforce IT security policies aligned with ISO27001 and NIST standards. Conduct regular risk assessments and ensure data confidentiality and system integrity. Lead incident response and manage business continuity and disaster recovery plans. Vendor and Stakeholder More ❯

Head Office and International users, ensuring incidents and requests are resolved within SLAs. Manage helpdesk tickets and escalate issues when necessary, maintaining clear communication with users. Apply ITIL-aligned service management practices for Incident, Change, and Problem Management. Ensure compliance with GDPR, data protection, and internal IT governance policies. Test and maintain contingency and disaster recovery plans. Manage … to align IT initiatives with strategic objectives and growth plans. Your Experience: Honours degree in Computer Science, Engineering, or related field. 5+ years’ experience in system administration/IT management in a fast-paced organisation (bonus if coming from a manufacturing environment) Proven skills in Windows Server, Active Directory, VMware vSphere, Microsoft 365/Azure. Strong knowledge of business … balance firefighting with strategic delivery. Avid technologist, always curious about new tools, trends, and innovations. Strong communication skills, able to translate complex IT topics into clear business value. Customer-service mindset with excellent prioritisation and project management skills. Strong leadership and mentoring abilities. Please APPLY directly or contact me on (url removed)/(phone number removed) for further More ❯

recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. … Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service … apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience More ❯

Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working … performance testing. Manage test environments, data, automation frameworks, and tooling. Ensure coverage across EUC technologies including Windows 10/11, Microsoft 365, collaboration tools, and VDI platforms. Lead defect management, triage, and resolution processes. Provide clear reporting on test progress, risks, and issues to senior stakeholders. Ensure compliance with ISO/IEC 27001, IT governance, and change management … Test Manager in enterprise-scale IT environments. Strong background in EUC technologies (Windows 10/11, M365, AD, SCCM/Intune, VDI platforms). Hands-on expertise with test management tools (Jira, Azure DevOps, HP ALM). Experience in test automation and scripting for EUC environments. Excellent communication and stakeholder management skills. Experience managing offshore/onshore testing More ❯

Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working … performance testing. Manage test environments, data, automation frameworks, and tooling. Ensure coverage across EUC technologies including Windows 10/11, Microsoft 365, collaboration tools, and VDI platforms. Lead defect management, triage, and resolution processes. Provide clear reporting on test progress, risks, and issues to senior stakeholders. Ensure compliance with ISO/IEC 27001, IT governance, and change management … Test Manager in enterprise-scale IT environments. Strong background in EUC technologies (Windows 10/11, M365, AD, SCCM/Intune, VDI platforms). Hands-on expertise with test management tools (Jira, Azure DevOps, HP ALM). Experience in test automation and scripting for EUC environments. Excellent communication and stakeholder management skills. Experience managing offshore/onshore testing More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … on Power BI, Dynamics, and low-code/no-code technologies. This role will ensure robust governance, scalable support, and cross-team collaboration to reduce operational risks and enhance service delivery. Your key duties: Delivering 1st and 2nd line technical support for Power Platform, Microsoft Dynamics, and SaaS People Service, including providing guidance on data sources, transformation logic … and mentoring to junior team members and business users. We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation. Why join More ❯

a multi-skilled 24/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Central capabilities RRP (Recruitment and Retention Premia) The post of Technical Consultant has been awarded a Recruitment and Retention Premia … monthly RRP payment equal to 13% per annum. Main duties of the job The Technical Consultant band 7 will work closely with the Technical Operations Manager (Vulnerability and Risk Management) to reduce the overall risk and threat landscape of the NHS England Infrastructure Services estate. This will include but not be limited to: Undertaking patching of both on prem … tooling to increase the speed and efficacy of patching Work with the IT Ops team to address data quality shortfalls Work across Directorates to develop reporting capabilities from Vulnerability Management tooling. The Vulnerability and Patch Management team is a sub-team, embedded within the Infrastructure Services pillar, working closely with the IT Operations team. The team is positioned More ❯

a Head of Development/Head of Application Services to join a leading International Bank . This is a great chance to be responsible for the overall strategy, architecture, management, and performance of the application landscape. This role leads a team of application support analysts, developers and architects, working closely with business stakeholders, IT leadership, and external vendors to … ensure application platforms support business growth, operational efficiency, and customer experience. Responsibilities: Team Leadership and Management Lead, mentor, and manage a team of software developers, support analysts and solution & Integration Architect. Conduct regular performance evaluations and provide guidance on professional development. Change, Projects and Transformation Oversee the planning, design, and implementation of new software applications and enhancements. Define project … scope, timelines, and resource requirements, and manage development activities to meet deadlines. Service Ownership, Support and Maintenance Establish and monitor SLAs for application support and resolve any escalated issues with a focus on root cause analysis. Onboard support for existing and new applications to deliver a single and holistic application support model. Quality Assurance and Compliance Establish best practices More ❯

a Head of Development/Head of Application Services to join a leading International Bank . This is a great chance to be responsible for the overall strategy, architecture, management, and performance of the application landscape. This role leads a team of application support analysts, developers and architects, working closely with business stakeholders, IT leadership, and external vendors to … ensure application platforms support business growth, operational efficiency, and customer experience. Responsibilities: Team Leadership and Management Lead, mentor, and manage a team of software developers, support analysts and solution & Integration Architect. Conduct regular performance evaluations and provide guidance on professional development. Change, Projects and Transformation Oversee the planning, design, and implementation of new software applications and enhancements. Define project … scope, timelines, and resource requirements, and manage development activities to meet deadlines. Service Ownership, Support and Maintenance Establish and monitor SLAs for application support and resolve any escalated issues with a focus on root cause analysis. Onboard support for existing and new applications to deliver a single and holistic application support model. Quality Assurance and Compliance Establish best practices More ❯

hold Active SC) We are seeking a Lead Operations Engineer to take ownership of day-to-day operations across our legacy technology estate. The role will focus on maintaining service stability, ensuring operational readiness, and leading the response to incidents and outages. The Lead Operations Engineer will play a pivotal role during the transition phase by embedding operational standards … improving monitoring and support processes, and enabling knowledge transfer into ongoing service delivery teams. Key Responsibilities: Lead daily operational support of legacy systems, ensuring availability, performance, and resilience. Manage incident, problem, and change activities in line with ITIL and enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point for … critical incidents, coordinating technical resources to achieve rapid resolution. Lead root cause analysis and service improvement initiatives. Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and aligned to business needs. Oversee job scheduling, batch management, and automation activities (e.g., Tivoli Scheduler). Collaborate with Infrastructure, Development More ❯

The Network Team Leader is responsible for leading and managing one of the Second Line Engineering Teams within the Service Centre supporting Managed Services customers, while providing technical hands on support. This role could be suitable for an existing Team Lead/Manager or an experienced Senior Network Engineer who has mentored or been the escalation point in the … functional escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and procedures to effectively manage all/Incidents and Requests within customer Service Level Agreements. Knowledge & Experience Technical expertise in multi-vendor enterprise networking, with a focus on managed services environments. Cisco Certified Network Professional (CCNP) certification as a minimum requirement, with … solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Desirable knowledge in programming/scripting for network automation and operational efficiency. Service management background (Incident, Problem and Change Management). Team leadership experience desirable. Key Responsibilities Technical Leadership Being the hierarchical and functional escalation point for a Network Second More ❯

IT Business Partner/Digital, Data & Technology We have an exciting opportunity for a Digital, Data & Technology Business Partner to join the organisations Technology Team, supporting innovation, service improvement, and digital transformation across the business. If youve also worked in the following roles, wed also like to hear from you: Digital Business Partner, IT Relationship Manager, Technology Change Partner … digital innovation and share best practice Stakeholder Engagement: Act as the primary contact for DDaT, enabling communication between senior leaders and the technology team Strategic Planning: Identify opportunities for service improvement and align them with the organisations digital and technology strategy Project Commissioning: Evaluate business requirements and prioritise development requests within the annual planning framework Service Management: Act as an account manager for service delivery, ensuring performance meets agreed service levels Data & Intelligence: Support data-driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and More ❯