276 to 300 of 636 Service Management Jobs in the UK

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior Delivery Manager to join at an exciting and dynamic … whilst also within cost. The ideal candidate will have experience across both the public and private sectors, with exposure to or experience in consultancy. Strong team building, excellent stakeholder management and shrewd business acumen is highly desirable. Responsibilities : Being the first point of contact for the client with the wider team, needing to be credible and influential in liaising … disciplinary teams, helping them plan their work, remove blockers and progress Facilitating transformation and demonstrating the ability to adopt agile, waterfall or hybrid delivery practices Contribute towards the resource management and staffing of assigned deployments Planning and defining delivery scope, establishing measurable goals and tangible milestones Establishing and maintaining project or delivery timelines and ensuring completion on schedule Diagnosing More ❯

customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a … delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively: Work closely with other More ❯

We are looking for a highly organised and customer focused Service Delivery Manager to ensure the seamless delivery of services to our clients. In this key role, you will be responsible for maintaining strong customer relationships, managing service performance, and ensuring contractual commitments are consistently met. Working closely with internal teams and stakeholders, you will oversee day-to … day service operations, proactively address issues, and drive continuous improvement initiatives. Your ability to combine operational excellence with a strong customer focus will be essential in delivering a first-class service experience and supporting the long-term success of our clients. Roles and Responsibilities Act as the primary point of contact for assigned clients, ensuring service levels … day delivery of services, managing incidents, requests, and changes in line with agreed SLAs. Build and maintain strong relationships with clients, understanding their business needs and priorities. Conduct regular service reviews, producing performance reports and identifying areas for improvement. Collaborate with internal teams to resolve escalations quickly and effectively. Ensure compliance with contractual obligations and industry standards. Lead continuous More ❯

services and ensure excellence in patient care. If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our … Job description Job responsibilities Specific Responsibilities: to include level of responsibility for: Support the Network Infrastructure Manager in the delivery of IT support and network services to the published Service Level Agreement and develop them to provide an efficient and technically capable service. Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the … robustly maintained to the highest standards on behalf of D&G and its customers. Ensure the infrastructure teams issue resolution targets are met and calls updated accordingly in the service desk software management platform. Actively partake in an even share of the ICT out of hours on call rota Daily organisation of infrastructure tasks & standard checks of all More ❯

Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? If so, this is a fantastic opportunity to join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st … more complex problems to the 2nd and 3rd Line Support teams, vendors and third parties when necessary. You’ll be key in ensuring our clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical support, logging and categorizing incidents and service requests. … from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using industry More ❯

users, application/platform owners and end users to help them resolve, co-ordinate, triage, communicate and implement effective operations across the landscape Role Responsibilities Routine Procedures Monitor daily service operations and identify urgent requests Handle incidents and manage escalations Conduct routine checks to identify process defects Reporting Support the creation of routine reporting packs and dashboards for internal … stakeholders, utilising and defining performance metrics - Service Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to identify trends and opportunities for both system optimisation and improvement in operational performance Continuous Improvement - Operations process optimisation Proactively identify opportunities for process improvement Define problem statements, objectives and requirements Analyse options and support in providing recommendations Drive … Documentation of training guide materials for internal procedures Support in generating and maintaining a knowledgeable Problem Solving Critically assess and collaboratively work alongside the function's operations team, managed service vendors and enterprise IT team to identify/support root cause analysis and remediation of issues, incidents and escalation. Bridge the gap by translating business requirements to the Tech More ❯

and consolidates financial data from local Haleon entities to produce final Haleon consolidated group financial statements. The solution is based on SAP Financial Consolidation (SAP FC) and Financial Information Management (FIM) with reporting capabilities via SAP FC, Webi, Bex and Analysis for Office. As the Product Expert for BISON Tech within Enterprise Applications, you will be responsible for defining … reporting directly to the Snr Product Mgr for Plan, Budget & Controlling Tech. Key responsibilities Product Vision, Strategy & alignment Prioritisation & roadmap planning Delivery & execution Measuring Success & product Evaluation Product Financial Management & Operations Data Analysis & Interpretation Product Design Market Research & Competitive Analysis Stakeholder Communication Qualifications and skills Product Vision, Strategy & alignment The successful candidate will have a solid understanding of market … decisions to optimize performance and enhance user satisfaction. They also conduct regular reviews and retrospectives to assess the effectiveness of product strategies, facilitating continuous improvement and innovation. Product Financial Management & Operations The successful candidate will demonstrate solid skills in financial acumen and product operations. They effectively lead operational activities such as patch management, compliance, vendor management, and More ❯

audits, and organising compliant disposal of outdated technology. Perform routine patching, updates, and IT housekeeping to keep systems in optimal condition. Support implementation and ongoing compliance with security and management standards, currently Cyber Essentials and Cyber Essentials Plus. Knowledge and Experience 2+ years of experience in a support or technical analyst role. Experience supporting Microsoft Dynamics 365 applications. Exposure … to working in a reseller, consultancy, or managed services environment. Strong understanding of IT support processes, including triage and escalation workflows. Familiarity with ticketing systems, incident management, and service-level driven environments. Familiarity with ITIL or other service management frameworks Technical Skills Working knowledge of Microsoft Dynamics 365 CRM. Strong troubleshooting skills across desktop and infrastructure … Microsoft Office 365 administration. Active Directory and Exchange Online. Windows 10/11 operating systems; familiarity with macOS is a plus. Networking fundamentals (DNS, DHCP, VPN). Asset lifecycle management including secure disposal. Experience with cloud services, remote support tools, and cybersecurity principles. Microsoft Certified Professional or willingness to achieve MCP qualifications through self- study Personal Qualities A client More ❯

Service Desk Manager - £55,000 - £65,000 + 10% bonus - London/Office based. Are you a true leader looking for an opportunity to make a positive impact? Are you an operational and performance-driven individual who can ensure first-class customer service? Want to make your mark in an amazing MSP? This is a brilliant role to … support/field engineers in a great MSP based in London. They're a strong unit with strong culture and have strong focus on Microsoft technologies. Responsibilities Direct line management of 1st - 3rd Line Engineers + 3 Field Engineers Improve the operational performance of team Ability to inspire and understand different people - tailor your management style Excellent communicator … respected Use metrics and KPIs to assess performance and drive improvements Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Train the service desk team on how to deliver outstanding customer experience Perform skills analysis, identifying technical training needs across the team Act as a senior escalation point for complex support issues More ❯

Summary Job Reference: VR010825 Job Title: ICT Service Delivery Manager Salary/Benefits: starting 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development, bookable parking and more. Location: Belfast City Centre, hybrid (2 days office/3 days WFH pw) Client : Co … Ownership Contract : Permanent, full-time (37 hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for an ICT Service Delivery Manager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots … city centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the organisation, with More ❯

Are you a true leader looking for an opportunity to make a positive impact? Are you an operational and performance-driven individual who can ensure first-class customer service? Want to make your mark in an amazing MSP? This is a brilliant role to lead an exceptional team of support and field engineers in a reputable MSP based in … London. The team has a strong culture and a focus on Microsoft technologies. Responsibilities Direct line management of 1st - 3rd Line Engineers and 3 Field Engineers Improve the operational performance of the team Inspire and understand different people - tailor your management style accordingly Be an excellent communicator - be liked and respected Use metrics and KPIs to assess performance … and drive improvements Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Train the service desk team on delivering outstanding customer experience Perform skills analysis and identify technical training needs across the team Act as a senior escalation point for complex support issues; take ownership and drive to resolution Monitor SLAs, optimise More ❯

Only Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management. HSM configuration/installation/support. Incident management. Change management. ITIL. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Key Accountabilities: Cryptographic … Hardware Management - including on site local configuration activities. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations. Deliver to the required SLAs for all service. Gather, distribute, store, recover and delete cryptographic keys in More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role A fantastic opportunity has arisen to join our team as Lead ICT Service … the ICT Director and being a member of the ICT leadership team. You will be joining at an exciting time, as we continue to evolve through our digital and service transformation. You will be responsible for building on improvements following the insource of services and recruitment of the team in 2019, and developing a service roadmap. You need … to be a strong leader, able to manage a team with a focus on customer service and experience. You will lead by example, engaging and motivating the team, and fostering an environment of continuous improvement. You will have end-to-end responsibility for PHSO's ICT services, providing expertise in the development, management, and performance of ITIL-aligned More ❯

allocation to ensure project and support ticket deadlines are met. Act as a point of escalation for key clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company … Proven experience in managing technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills More ❯

development opportunities, allowing you to reach your full potential What you'll be doing as a DB&T Technical Engineer : Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and … all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct … notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities More ❯

development opportunities, allowing you to reach your full potential What you'll be doing as a DB&T Technical Engineer : Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and … all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct … notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities More ❯

Intelligent Hospital buildings. The post holder will contribute to the Digital Workstream by developing and implementing key components such as data standards, Building Information Modelling (BIM), digital twins, Building Management Systems (BMS), and Energy Management systems. A critical responsibility is ensuring that data generated across Smart building platforms is fully owned by Mid Cheshire Hospitals and remains interoperable … to degree level or similar, within a relevant field such as IT or digital, estates, facilities, engineering, etc. Evidence of continuing professional development Desirable Qualifications in programme or project management (PRINCE 2 or equivalent) Qualifications in health service management, such as change management, workforce redesign Knowledge of design and construction process Skills Essential Significant experience of … willing to take personal responsibility. Must have the courage to speak up. Must value and appreciate the worth of others Desirable Ability to work flexible hours. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and technology streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery … communications, and post-implementation support for both field and customer teams. Conduct change impact assessments across people, process, and technology dimensions, focusing on end-to-end customer and field service journeys. Oversee business readiness activities, ensuring operational and customer-facing teams are fully prepared to adopt and embed new processes and technology solutions. Key Skills & Experience Experience delivering Oracle … OFS projects or equivalent field service management systems. Experience to Oracle CX (Customer Experience) solutions is highly desirable, with an understanding of customer service, case management, and digital engagement processes. Strong understanding of field operations and the integration of business processes with technology solutions. Experience in stakeholder management across operational business units and IT functions. More ❯

and relevant compliance standards. Building a team cohesion and promoting a sense of teamwork and collaboration among team members, fostering a positive and inclusive team culture. From a team management perspective, overseeing the day-to-day activities of the team, ensuring that tasks are appropriately delegated, and deadlines are met. Motivating, encouraging, and inspiring team members to perform at … Process, safety policies, operational efficiency, and core values. Supervise and mentor technicians, identifying training and development needs for team members and facilitating professional development opportunities. Deliver advanced technical customer service support and prioritize service requests. Manage compliance, administration, and documentation, ensuring adherence to regulations. Act as a single point of contact for customer service requests and maintain … incident escalation. What youll need Hard Skills Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment. Skilled in customer communication and handling customer requests/complaints Skilled in service-oriented software, tasks handling and administration Skilled in Microsoft office and Service Management applications (e.g. Excel) Experience in team management, resource planning, coaching, training, developing and More ❯

retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Responsibilities: Client Engagement & Relationship Management Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Ensure Account Managers deliver high-quality service and identify opportunities for growth. Technical Strategy & Advisory Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including cloud services, cybersecurity, and workplace technologies such as … like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such More ❯

Network IT is recruiting for a Head of Data to join a leading automotive brand's UK IT function. In this senior role, youll lead a high-performing data management team, drive technical delivery across enterprise data platforms, and ensure compliance, scalability, and performance within a global standards-based ecosystem. Reporting to the Head of IT, youll take ownership … rock-solid operational standards, aligned with ITIL, ISO27001, and internal security policies. Shape and influence data architecture, process standards, and reusable frameworks including AI and RPA capabilities. Oversee vendor management and service contracts, ensuring SLA performance and ongoing value delivery. Drive adoption of planning culture, managing delivery timelines, resource utilisation, and budgets (circa £2m+). Promote compliance, data … governance, and continuous improvement across all data management activities. Provide leadership and coaching to direct reports and indirect teams, fostering a high-performance culture. Required Experience: 7+ years in IT consulting or technical leadership roles, ideally within complex enterprise environments. Strong experience in IT service management, strategy planning, and business process alignment. Hands-on knowledge of Azure More ❯

Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader … principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now. More ❯

Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader … principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now. More ❯

other peripherals. Perform desk-side visits to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction. Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests. Provide troubleshooting support for both software and hardware issues, escalating more complex … in proactive customer-focused initiatives , seeking ways to enhance user experience and improve IT services. Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements. Maintain clear and effective communication with end users, explaining technical issues in simple terms. Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring … and offboarding processes, including IT inductions and the setup of devices. Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours. Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region. Accountable More ❯

inclusive environment that drives positive impact to join our team. What you'll do Iot Nano is the next generation and successor of IsatData Pro (IDP) service. This advanced service offers increased capacity, faster speeds, reduced terminal power consumption, and enhanced security. The Successful candidate will take responsibility to monitor, troubleshoot and maintain end-to-end IoT Nano services … communicating any issues that might arise to NCC, SRE and S&P teams. The IoT Nano Technical Service Manager will also assist the Customer support (GCS) and billing teams with any provisioning and CDR issues that might arise as well as being the escalation point for the account managers and 3 rd party providers. The IoT Nano Technical Service Manager will also act as a project manager if needed assisting the SRE and SDP teams to develop and enhance the IoT Nano service, making sure that any new features implemented are totally functional before deployment. Additionally, the IoT Nano Technical Service Manager will also update any existing documentation and monitoring as well as provide training to More ❯