301 to 325 of 643 Service Management Jobs in the UK

Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals. Installing and supporting operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader … principles Soft Skills: Strong troubleshooting and problem-solving abilities Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management Ability to work independently. If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now. More ❯

other peripherals. Perform desk-side visits to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction. Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests. Provide troubleshooting support for both software and hardware issues, escalating more complex … in proactive customer-focused initiatives , seeking ways to enhance user experience and improve IT services. Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements. Maintain clear and effective communication with end users, explaining technical issues in simple terms. Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring … and offboarding processes, including IT inductions and the setup of devices. Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours. Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region. Accountable More ❯

inclusive environment that drives positive impact to join our team. What you'll do Iot Nano is the next generation and successor of IsatData Pro (IDP) service. This advanced service offers increased capacity, faster speeds, reduced terminal power consumption, and enhanced security. The Successful candidate will take responsibility to monitor, troubleshoot and maintain end-to-end IoT Nano services … communicating any issues that might arise to NCC, SRE and S&P teams. The IoT Nano Technical Service Manager will also assist the Customer support (GCS) and billing teams with any provisioning and CDR issues that might arise as well as being the escalation point for the account managers and 3 rd party providers. The IoT Nano Technical Service Manager will also act as a project manager if needed assisting the SRE and SDP teams to develop and enhance the IoT Nano service, making sure that any new features implemented are totally functional before deployment. Additionally, the IoT Nano Technical Service Manager will also update any existing documentation and monitoring as well as provide training to More ❯

coordination across stakeholders to restore services swiftly and efficiently. Key to this role will involve taking full ownership of major incidents, acting as the central point of contact between service delivery teams and technical recovery resources. In addition to managing the incident lifecycle, you will also contribute to ongoing process improvements and help shape service enhancement initiatives within … updating and reallocating as necessary. Determine the severity and impact of incidents to ensure appropriate escalation and response. Coordinate and communicate effectively throughout the incident lifecycle. Facilitate technical and management conference calls during incidents as required. Provide clear and timely updates to stakeholders throughout major incidents. Ensure timely progression of incidents in line with defined processes and service level agreements. Confirm resolution and service restoration, ensuring all necessary validations are completed. Produce post-incident management information reports. Participate in the closure and review of lower-priority incidents where required. Conduct post-incident reviews with relevant support teams and stakeholders within agreed timeframes. Essential Skills & Experience: Proven experience managing high-priority incidents in a shared service More ❯

network services meet the needs and expectations of the users and the Trust. Main duties of the job me Assist the Network Contracts Manager in the procurement and contract management of network services. Co-ordinate, maintain and update the network asset and configuration database, ensuring accuracy and compliance with the Trust's standards. Co-ordinate, maintain and update the … network site documentation, including schematics, diagrams and floorplans. Support the Network Services Team's abilities in design, implementation, maintenance and troubleshooting of network infrastructure. Assist the Network Service Manager to monitor and report on the network performance, availability, capacity and security, using appropriate tools and systems. Ensure that network incidents, problems and changes are logged, tracked and resolved in … Skills, Training and Experience Essential oKnowledge and skills in network technologies and principles, including routing, switching, firewalls, VPNs, LAN/WAN and wireless oExperience of network procurement and contract management, including tender evaluation, competitive dialogue, service level agreements and key performance indicators. oExperience of network monitoring and management tools and systems. oExperience of network incident, problem and More ❯

experience.Want to be part of it? About the Role We are looking for an experienced ITIL Change Manager with a background in Change/Release to support our Change Management operations. In this role, you will ensure seamless change/release implementation across platforms, networks & infrastructure, while also supporting project delivery. You will work closely with operations, engineering/… our customers to manage changes that impact vehicle software, cloud platforms, and connected services and support some of our project delivery initiatives. Key Responsibilities Managing Changes in the Change Management process (Infrastructure, Cloud, Engineering, IT) Lead and oversee the end-to-end Change Management process is followed and managed in line with our audit requirements. Manage the Change … continuous improvement in change processes. Support project delivery, ensuring compliance with software development methodologies (Agile, DevOps) and internal frameworks. Assist in tracking software release cycles, feature deployments, and IT service transitions. Provide reports on change impacts, project risks, and dependencies to senior stakeholders. Facilitate cross-functional meetings/communications between internal teams and customers as applicable. Ensure regulatory and More ❯

other data visualisation techniques, highly quality Powerpoint is a must. Ability to problem solve and work with the team to identify new optimisation opportunities. Understanding of IT services, financial management processes and best practices such as budgeting, cost allocations, and recharges for infrastructure services. Working knowledge of IT infrastructure domains including data centres, network/communications, server utilisation, virtual … deadlines are met. Team player within an international team. Good knowledge of English (written and spoken). Good communication and presentation skills. Nice to have: Knowledge of IT Financial Management (ITFM), Technology Business Management (TBM) and/or FinOps principles. Awareness of ApptioOne or similar IT cost management solution. ITIL or Service Management background. Logical More ❯

expertise with configuration and customization of solutions in one (1) or more of the following specializations: ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) ServiceNow Application Development (Scoped Applications) 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) ServiceNow development experience with CSM or … HRSD modules preferred Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience … in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management More ❯

develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking. Values: Open, Bold, Trusted Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description We are seeking a seasoned Infrastructure Technical Team Manager (Level 3) to lead our senior infrastructure team in supporting and enhancing a mission-critical, on-premises enterprise infrastructure environment. This role is responsible for the availability, scalability, performance, and … responsible for enterprise infrastructure services. Define team objectives, enforce operational standards, and ensure adherence to enterprise architecture and governance policies. Promote a culture of accountability, documentation, process improvement, and service excellence. Act as the primary escalation point for infrastructure issues affecting enterprise operations. Enterprise Infrastructure Operations Oversee the implementation, support, and life cycle management of on-premises infrastructure More ❯

General information Reference Vacancy details Talent pool IT - Management - IT Title Head of IT & Business Systems Contract type QA HE Ltd Permanent Job advert Head of IT & Business Systems QAHE Fulltime and Permanent Opportunity Homebased Dear all, I am really pleased to tell you about a QAHE internal opportunity now open for application. As Head of IT & Business Systems … new Business Systems, Enhancement Projects and Upgrades. To serve as the interface with assigned business units or functional areas for the purpose of business technology efficiency, development, solution discovery, service management, risk management, and relationship management. Working across a vast range of stakeholders within QAHE and the wider group, including Executive Team members and the Group Chief … further strengthen partner relations What We'll Do For You! Experience required: Has familiarity with ISO 270001, GDPR and an understanding of security concerns. Proven track record in Senior Management, manging multiple Business Technology disciplines such as DBA's, networks and service management. Good experience of operating within an ITIL framework. Attention to detail and management of More ❯

We're currently partnered with one of the UK's fastest growing organisations, who have undertaken a groundbreaking, large scale transformation! Your role as Retail Service Manager will be to manage the overall technology service delivered to the internal retail team and other associated business areas. Salary: up to £70,000 + benefits Location: West London (Hybrid Working … You'll bring together end-to-end technical delivery teams and foster collaborative ways of working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree, and manage … service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of the service provided, including outsourced services provided by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager, define, agree, and More ❯

VST is able to engage across all areas of Computacenter's interaction with vendors and is responsible for aligning mutual strategies/commercial engagements/agreements/group contract management and complex deal negotiations at a group level. This is achieved by working across the sales communities, Group Partner Management (GPM) and relevant CC teams. The VST is … all levels of the partnership. Sales plans must include all sales areas (TS, MS and, where possible, PS) and applicable vendor margins, investment opportunities & marketing programs. Coordination between partner management is a critical success factor and integral to the agreement with all programmatic agreements/discussions. This team has significant autonomy and requires the individual to work at all … levels within the organisation - from grass roots to CXO. Revenue & pipeline tracking is a critical function to enable timely management of opportunities, investments and potential action plans to address performance gaps/opportunities Matrix management is the fundamental role of the VST to ensure all teams within Computacenter are aligned with vendor strategies & action plans - with clear ownership More ❯

VST is able to engage across all areas of Computacenter's interaction with vendors and is responsible for aligning mutual strategies/commercial engagements/agreements/group contract management and complex deal negotiations at a group level. This is achieved by working across the sales communities, Group Partner Management (GPM) and relevant CC teams. The VST is … all levels of the partnership. Sales plans must include all sales areas (TS, MS and, where possible, PS) and applicable vendor margins, investment opportunities & marketing programs. Coordination between partner management is a critical success factor and integral to the agreement with all programmatic agreements/discussions. This team has significant autonomy and requires the individual to work at all … levels within the organisation - from grass roots to CXO. Revenue & pipeline tracking is a critical function to enable timely management of opportunities, investments and potential action plans to address performance gaps/opportunities Matrix management is the fundamental role of the VST to ensure all teams within Computacenter are aligned with vendor strategies & action plans - with clear ownership More ❯

relationships with the Vendor teams when required as well as the Cloud Platform Leads. You will also be responsible for servicing existing and new requests for WAF, dealing with service issues and managing a number of requests at one time that will mean working closely with the Change Teams and other stakeholders to resolve any issues so that implementation … Configurations, leveraging a deep knowledge of WAF functionalities and limitations. Providing DevSecOps pipeline maintenance support for the automation works Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. Experience in rate limiting techniques and their … documenting platform and organizational logging options, with a focus on security implications and cloud environments. Experience interfacing with SOC during WAF related security incidents General connectivity/network issue management/service management experience More ❯

responsible for managing company-wide data governance activities. Head of DG is responsible fordeveloping and implementing data governance policies, monitoring adherence to data standards, and providing guidance on data management practices. This role involves ensuring data quality, consistency, and security across entire organization. Understanding the Business Value of Data Governance: Demonstrating how data governance enhances data quality and supports … Key Responsibilities: Strategic Leadership: Develop and execute a comprehensive data governance strategy that aligns with the organization's goals and regulatory requirements. Policy Development: Provide guidance on data lifecycle management, data contract, data privacy, and data security. Establish and enforce data governance policies, standards, and procedures to ensure data quality, security, and compliance. Data Quality Management: Oversee data … data privacy and protection regulations such as SOX and GDPR by implementing robust data governance frameworks. Data Communities: Lead the data stewardship program, assigning roles and responsibilities for data management across the organization. Training and Awareness: Develop and deliver training programs to educate employees on data governance policies, procedures, and best practices. Performance Monitoring: Implement metrics and reporting mechanisms More ❯

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of … Service Desk Analysts to initially provide 1st Level support to one of Sopra Sterias public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions More ❯

Project Manager Purpose of the role: We are seeking an experienced IT Project Manager with a strong background in Managed Service Provider (MSP) environments. As an IT Project Manager, you will be responsible for overseeing and managing the successful execution of IT projects, ensuring timely delivery, and maintaining exceptional client satisfaction. The ideal candidate will have a deep understanding … of IT infrastructure, strong project management skills, and the ability to collaborate effectively with cross-functional teams. Responsibilities: 1. Project Planning and Execution: Define project scope, objectives, and deliverables in collaboration with clients, stakeholders, and team members. Develop comprehensive project plans, including timelines, milestones, resource allocation, and budget estimation. Coordinate project activities, ensuring adherence to timelines and deliverables. Monitor … project progress, identify potential risks or issues, and proactively implement corrective actions. Communicate project status, updates, and risks to clients, stakeholders, and senior management. 2. Client Engagement and Relationship Management: Serve as the primary point of contact for clients, ensuring effective communication and building strong relationships. Collaborate with clients to understand their business needs, gather requirements, and translate them More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role … base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and will work closely with different parts of Swisslog, like Operations and Sales, to ensure More ❯

requisition id R-771457 Client Success Representative, Charles River Development, Vice President Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. … Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018. Background: A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for … multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients. Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including: Primary Client Contact Regarding Issues: The representative serves More ❯

help the Government govern well within the rule of law. This is complemented by our exciting vision to be an outstanding legal organisation, committed to the highest standards of service and professionalism and a brilliant place to work where we can all thrive and fulfill our potential. Our work touches almost every aspect of public life. We are the … law. This is an exciting time to join GLD, with cutting edge legal work on global issues and a transformation agenda which is ensuring the Department exemplifies theModern Civil Service . To find out more about what we do you can view our introductory filmhere and visit the GLD'smicrosite . You can also read more about the future … the profession is equipped and inspired to deliver real, meaningful change for users; to do the work of transformation that makes government work better for everyone. The Role Customer service management- You can manage customer service functions, including responding to issue reports, information requests and access. You have a successful relationship with customers. Continual service improvement More ❯

commercial processes of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. … pricing models. Collaborate with pre-sales, sales, solution architects, and finance teams to structure commercially viable proposals. Assess risks and opportunities within bid submissions and develop mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. … Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring adherence to contractual obligations. Monitor financial performance, revenue recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing More ❯

commercial processes of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. … pricing models. Collaborate with pre-sales, sales, solution architects, and finance teams to structure commercially viable proposals. Assess risks and opportunities within bid submissions and develop mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. … Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring adherence to contractual obligations. Monitor financial performance, revenue recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing More ❯

detailed operational procedures to support the Futures Clearing business, with a particular focus on physical contracts and exchange-traded Futures & Options (F&O). This role also includes client service management, margin oversight, regulatory reporting, and staff development. Key Areas of Responsibilities Manage daily operational functions and trade support activities for ETD. Lead and ensure the successful delivery … of strategic projects, including system analysis and implementation and new market onboarding. Engage proactively with exchange representatives and internal stakeholders to expedite project deliverables. Oversee trade lifecycle event management, margin management, and regulatory reporting to ensure accuracy and timeliness. Maintain and update operational procedures, workflows, and rulebooks, ensuring adherence to regulatory standards. Coordinate rehearsals and testing of Business … Continuity Planning (BCP) contingencies. Manage client service activities, focusing on a predominantly Chinese client base. Ensure all referential data is accurate and complete. Manage give-up invoicing processes. Collaborate with IT, Credit Risk, Finance, and other operational departments to establish and oversee robust operating procedures. Manage, develop, and appraise staff, and foster a proactive team environment. Requirements Minimum of More ❯

remote contract basis by a global financial technology leader. Working with international retailers to deliver cutting-edge payment solutions this ServiceNow System Admin will join a newly formed ServiceNow service management central service offering excellent project work and contract longevity. This ServiceNow System Administrator should have most of the following key skills: - At least a year's … ITSM modules (Incident, Change, Request, CMDB). - Solid understanding of ServiceNow architecture and scripting - Experience integrating ServiceNow with other platforms using REST/SOAP APIs. - Excellent communication and stakeholder management skills. Whilst the max day rate on offer is £260 the contract is a minimum of 12 months (with high probability of extension), fully remote and is outside of More ❯

and work closely with stakeholders to ensure compliance and security best practice across the business. You will also assist with maintaining and improving the company’s accredited Information Security Management System (ISMS), with a particular focus on ISO 27001 and Cyber Essentials Plus requirements. In addition, you will help mentor team members, providing guidance and support to develop their … considered throughout the entire SDLC. Creates and maintains documentation around the use of cyber security technology in the organisation. Carries out threat detection and incident response. Carries out vulnerability management and remediation. Collaborates as needed with third-party security vendors for expert advice and issue resolution. Carries out threat intel research and recommends security improvements. Qualifications Extensive knowledge of … PHP, MySQL, PostgreSQL, Nginx, Mercurial and Git. Good understanding of cyber security practices in relation to cloud hosting, preferably with experience of AWS. Good understanding of open-source risk management using enterprise management tools. An understanding of Service Management disciplines, ideally using the ITIL framework. Ability to keep up to date with technology trends and to More ❯