301 to 325 of 808 Service Management Jobs in the UK

role We are seeking a Senior Change & Capability Manager for IT&D to cover maternity leave. This role is crucial for driving the strategy and execution of Organisational Change Management (OCM) and capability building across the global IT&D organisation. You will oversee the application of Reckitt's OCM methodology and uplift OCM capability, while continuously developing and adopting … with key stakeholder groups to uplift OCM capability. The experience we're looking for Experience in developing and delivering learning and development programs globally. Proven experience in organisational change management and setting up change networks. Strong stakeholder management and effective communication skills. Collaboration skills with cross-functional teams. Experience influencing at senior leadership level. Proven experience in a … global, cross-functional environment. Insight into market trends and emerging IT&D skills. Preferred working experience in IT&D function. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … in fast-paced environments. Required Education AWS Certifications (AWS Certified Solution Architect, SysOps Administrator). Experience supporting enterprise systems (Finance, HR, CRM) in AWS environments. Familiarity with ITIL or service management frameworks. More ❯

to continuous improvement. Your key responsibilities will include: Leading and supporting blended teams of colleagues to share knowledge and develop an integrated delivery ethic. Collaborate with development, QA, product management, and operations teams to schedule and execute releases, whilst understanding deployment objectives. Facilitate daily stand-up meetings and retrospectives for the deployment groups within EDM. Foster a collaborative environment … ensure consistency and quality. Manage release activities, including release notes, deployment plans, and communication strategies for stakeholders. MINIMUM (ESSENTIAL) REQUIREMENTS : Experience with data metrics to improve teams. Understanding risk management and able to manage risk Excellent commercial management, influencing and negotiation skills DESIRABLE: Proficient understanding of Agile principles and practices, with hands-on experience in Agile frameworks (e.g. … integration/continuous deployment (CI/CD), and release automation tools Working with Workday or other SaaS delivery methodologies Experience of managing, mentoring and developing teams Full lifecycle project management experience, implementation, data-migration, system testing, user acceptance testing, go-live and service management WHO YOU ARE: Our vision is to enable outstanding people to create digital More ❯

of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational More ❯

of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational More ❯

results. Our cloud advisory capability is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities - Lead and deliver complex advisory engagements across business case development, IT operating model design, governance, and … organizational change management - Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps - Advise clients on the impact of cloud transformation, helping them develop and implement new digitally enabled business models that leverage cloud operating models. - Conduct assessments and audits of existing cloud operating models to identify areas for improvement. - Monitor and evaluate the … effectiveness and maturity of cloud operating model transformations, adjusting as needed to ensure success. - Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. - Develop business cases and value propositions for cloud adoption and digital transformation initiatives - Design and implement innovation programs to foster customer-centric More ❯

results. Our cloud advisory capability is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. This is a customer facing role. You will be required to travel to UK client locations (3-4 days … role () UK Nationality is required for this role. Key job responsibilities Lead and deliver complex advisory engagements across business case development, IT operating model design, governance, and organizational change management Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps Advise clients on the impact of cloud transformation, helping them develop and implement new … Monitor and evaluate the effectiveness and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives Design and implement innovation programs More ❯

results. Our cloud advisory capability is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. This is a customer facing role. You will be required to travel to UK client locations (3-4 days … role () UK Nationality is required for this role. Key job responsibilities Lead and deliver complex advisory engagements across business case development, IT operating model design, governance, and organizational change management Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps Advise clients on the impact of cloud transformation, helping them develop and implement new … Monitor and evaluate the effectiveness and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives Design and implement innovation programs More ❯

Experience implementing CI/CD pipelines and DevOps practices Familiarity with Ansible, Puppet, Jira, Confluence, and Agile delivery methodologies Background in secure software delivery and knowledge of ITIL-based service management This is a rare chance to work at the cutting edge of secure cloud transformation, contributing to programmes of national importance. Apply now if you are a More ❯

macOS, laptop provisioning, headset/audio troubleshooting, Google Workspace, Zoom and meeting room equipment. You have in-depth knowledge of ITSM software. Experience with ITIL framework or other IT service management methodologies. Great interpersonal skills - you know how to connect with people and have effective communication skills. Ability to guide, train, and motivate team members both locally and … differences. Demonstrated proficiency in written and spoken communication, while being mindful of cultural differences and accommodating diverse communication styles. Your approach to work is structured and with a positive, service-oriented attitude What's in it for you? A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days More ❯

Our client, a reputable Managed Service Provider (MSP) serving the public & the private sector, that offers Cyber Security solutions and was voted Microsoft Partner of the year! They are currently seeking a permanent Service Delivery Manager to join their team. If you are interested in this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual Leave Pension Unlimited More ❯

Job Title: Change Management Analyst Location: Bridgend/Hybrid Working 3 days per week onsite Salary: £40,000 - £45,000 + benefits Fantastic new permanent opportunity for an experienced Change Management Analyst with this market leading specialist financial services business based in Bridgend. My client is a market leading global business who are growing and expanding their operations … in Bridgend and as part of that growth are looking for an experienced Change Management Analyst to join the team. As a Change Management Analyst within the wider Service Management Team, you will help to minimise the risk of international applications being negatively impacted by IT Changes. As a Change Management Analyst you will be … part of a team who are responsible for the facilitation and governance of the Change Management process, within the Service Management toolset. Key responsibilities Quality review proposed changes and approve for production implementation. Ensure the quality and timeliness of Change flow. Manage the Change Advisory Board artefacts and chair the meeting effectively. Identify, log, track and implement More ❯

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more. We are currently seeking a IT Service Transition Manager , to join our Service Management practice ; within one of … you will be required to attend the office up to 3 days a week, based in the Dunstable . What you'll be doing: Lead the end - to - end service introduction process, ensuring that new services are transitioned from development to operations smoothly. Work closely with project teams, business stakeholders, and IT teams to define service requirements, scope … transition plans, ensuring all activities are clearly defined, resources are allocated, and timelines are adhered to. Ensure all testing, validation, and user acceptance procedures are completed successfully before the service goes live. Ensure that the new service meets security, compliance, and governance standards, working closely with security teams to mitigate potential risks. Define the technical architecture and service More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO, Broadband, Ethernet & IP sales to both Domestic and International Carriers. … Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact, account and service managing allocated Carrier customers and acting as a key point of contact Grow and retain Wholesale revenues in line with Quarterly and Annual … markets and develop a lead generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to deliver services up the value chain in their More ❯

Summary Job Reference: VR130625 Job Title: Digital Systems Manager Client : NI Fire and Rescue Service Salary: 21.96 ph/circa 41k pa Location: Lisburn, hybrid Contract : Temporary, 6+ months (goal to make it a permanent position), full-time (36.25 hours pw, generally Mon-Fri/9-5) Overview VANRATH now stands as the first-tier supplier to a range … of Top 100 Northern Ireland organisations, SMEs, Public Sector organisations, Health and Social Care Trusts and NFP Organisations. One of our public sector clients, the NI Fire and Rescue Service, are looking for a Digital Systems Manager to provide a specialist technical and business expertise for the diverse range of Digital Line of Business Systems and Services. These services … are provided for the management of Line of Business, Operational, Technical and Specialist systems and applications to include hardware, software, training, project management, Digital services and Digital related communication resources. You'll also ensure the effective and efficient provision of support and services, including development and maintenance, of Digital Line of Business Systems in line with NIFRS organisational More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance … across the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating … service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance … across the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating … service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance … across the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating … service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums More ❯

both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back of house technology … with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements and influence supplier performance. This is a pivotal role in making sure our outsourced partners deliver the dependable, scalable technology our teams need to run smoothly — every day More ❯

thrives on adaptability, teamwork, and ownership. Our leadership style is hands-on and empowering, fostering an environment where every team member’s input is valued. Role Overview The Customer Service Manager is responsible for overseeing the customer service team while ensuring the delivery of excellent customer service and support. The Customer Service Manager will be responsible … for creating a strong and capable customer service team, and delivering a positive customer experience. Salary £40,000 - £45,000 dependent on experience Responsibilities Lead, coach, and mentor the customer service team to achieve performance goals and deliver exceptional customer service. Support a culture of continuous improvement, responding to change and promoting a collaborative culture and sharing knowledge. … Implement customer service best practices, performance management, resource management and ensure the team KPIs are adhered to. Set performance targets and KPIs for the team and regularly monitor their performance to ensure individual and team objectives are met. Promote a positive and motivating work environment to foster employee engagement and job satisfaction. Ensure adequate staffing levels and More ❯

Please visit our careers site to find out more about working at Ki Job Details: Service Operations Manager- Technology Full details of the job. Vacancy Name: Service Operations Manager- Technology Employment Type: Permanent Location: London Role Details Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind … has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons. What you will be working on We are seeking a Service Operations Manager to oversee the management and support of a diverse range of applications within Ki. In this role, you will maintain our technology solutions for mid and … back-office teams, whilst driving efficiency and excellence in service delivery. You will be responsible for working with the Transformation Programme to ensure a smooth transition of services into production. You will ensure that all systems under your ownership meet best practices, audit requirements, and operational needs. You will bring a passion to match ours to change the market More ❯

open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society. THE ROLE As our Service Delivery Manager you will be the single pointof contact, representing Temenos Cloud and empowered as an ambassador in frontof the client with the brief to ensure success. You will … prior to Go-live and will ensure compliance with allcontractual client and internal processes and best practices in thetransition from Project to Operations. SDMowns the Client communication for Incident Management with the support ofthe respective Support Manager, and the CCC-Shift Lead who will take therole of Incident Manager for Major Incidents. TheSDM is accountable for the incident status … other agreed processes. SDM will regularlyconfirm and report Client Satisfaction. Proactivelyidentify, implement and track improvement activities identified fromService delivery metrics, client and supplier/partner meetings and reviewsof significant Service events. Drive a culture of continual Serviceimprovement. Preparea Monthly Management Dashboard based on the standard template or otherwiseas agreed with Regional Head of Cloud Operations. Managethe financial performance More ❯

Commercial Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) The Role As part of our continued growth, we’re seeking an experienced Commercial Service Manager to lead client relationships, drive account expansion and champion service excellence. Your primary mission will be to help customers unlock the full value of their digital investments—particularly across Salesforce and AWS … opportunities, and delivering innovative, high-impact solutions across a range of sectors. As part of our continued growth, we have identified a need for an experienced and skilled Commercial Service Manager to work with our delivery teams to further develop and grow our customer base, with a particular focus on Salesforce and AWS platforms. The key focus of the … our customers unlock the full potential of their digital investments, drive account growth and deliver customer success, achieved by working closely to expand and enhance relationships through innovation and service excellence across a variety of sectors and technologies. Why Alscient? We are experts in digital transformation and proud to be, Summit level Salesforce Partners and Advanced tier AWS Partners More ❯

performing teams? Do you thrive in a dynamic environment where innovation, customer focus, and continuous improvement are at the heart of everything you do? We're looking for a Service Delivery Manager to join our Digital team and take ownership of delivering high-quality, reliable, and secure services across the enterprise. This is your opportunity to make a real … impact, ensuring service excellence, managing key supplier relationships, and driving continuous improvement across our End User Compute function. What You'll Be Doing: Ensuring seamless service delivery and system support aligned with SLAs. Managing third-party suppliers and ensuring they deliver on strategic and commercial commitments. Leading a customer-centric team focused on service availability, performance, and … cost-efficiency. Driving service insight and reporting to inform strategic decisions. Championing continuous improvement and innovation across service operations. Acting as a voice of the customer-gathering feedback and turning it into action. What You'll Bring: Proven experience in service delivery and supplier management. Excellent analytical and problem-solving skills with a data-driven mindset. A More ❯