301 to 325 of 509 Service Management Jobs in the UK

role demands a proactive approach to the design, deployment, and continuous improvement of services delivered on Microsoft Azure, ensuring high standards and alignment with service level agreements. Day-to-day of the role: Lead the design and deployment of Azure-based research services within a Service Management framework, ensuring compliance with university standards and service levels. Develop and implement Azure DevOps best practices and build CI/CD pipelines to enhance software delivery efficiency. Provide expert guidance on Microsoft Cloud technologies, promoting a culture of collaboration and continuous learning within the team. Create and review ...

server connectivity with customers and relevant third parties. Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery. Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and GreensafeIT infrastructure. Produce and maintain clear … VMware, Hyper-V, Azure, AWS, or similar technologies aligned to enterprise infrastructure. Working knowledge of Windows Server administration, including installation, patching, user access management, permissions, and core service configuration. Solid understanding of networking fundamentals, including IP addressing, subnets, DNS, routing, gateways, ports, VPN connectivity, and certificate usage ...

organisation. What you'll need to succeed *Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel *Strong knowledge of network Monitoring & Management alongside Supplier Management experience. *Strong Knowledge of SD Wan, VLAN Azure vWan. *Strong Knowledge of Static and Dynamic routing. *Successful in applying industry … best practice with knowledge of ISO 20000 (Service Management) and ITSM. *Authoring of Technical Design documents and Service artefacts. **You must be located within 45/60 minutes of Warwick** What you'll get in return *Stand by allowance *Excellent pension What you need ...

business. Provide hands-on support for users, devices, software and core business systems. Act as a key point of contact for IT issues, service requests, troubleshooting and technical guidance. Administer user accounts, permissions and access across Microsoft 365 and related business systems. Lead the IT elements of onboarding … such as laptops, keyboards, headsets and laptop bags. Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and general tenant administration. Support endpoint management through Microsoft Intune and Autopilot, including configuration, compliance and device lifecycle tasks. Maintain and improve endpoint security, identity controls and access protections, including ...

Responsibilities Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence. Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies. Lead platform security and governance, ensuring compliance with internal policies and industry best practices-particularly … within secure or regulated environments. Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes in line with ITIL principles, driving maturity in service ...

problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. … Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. ...

problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. … Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. ...

develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement. IT Operations & Service Delivery: Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point … technical issues. Infrastructure Management: Direct the design, implementation, and maintenance of on-premises, cloud, and hybrid IT infrastructure. Ensure system availability, resilience, and compliance with recovery and continuity plans. End-User Support: Drive high-quality, consistent end-user support. Oversee device lifecycle, onboarding/offboarding, and enhance user satisfaction ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

compliance with industry standards, security requirements, and best practice Analyse business requirements and recommend scalable, cost-effective solutions Build strong relationships with suppliers, managed service providers, and partner organisations Contribute to continuous improvement, innovation, and adoption of emerging technologies Essential skills and experience: Strong experience supporting and delivering network … infrastructure within a large, complex organisation Proven expertise in: Cisco technologies SD-WAN, VLANs, Azure vWAN Static and dynamic routing Network monitoring and management tools Experience with cloud networking (Azure and/or AWS) Ability to produce technical design documentation and service artefacts Strong problem-solving skills with ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

hiring a Service Desk Analyst to join a growing IT team in a brand-new Leeds office . You'll provide 1st line IT support to users across a global business, handling issues via phone, chat, tickets and walk-ups. This role suits someone who enjoys problem-solving, delivering … great customer service, and working in a fast-paced environment. What you'll do: Provide 1st line support across hardware, software and networks Log, manage and resolve tickets using a service management tool Escalate complex issues to specialist teams Deliver a positive end-user experience What ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

Engineering Manager (Service, Operations) - Defence Industry Farnborough (Onsite) High Level UK Security Clearances Required £85k + great corporate benefits Enjoy being the person who brings control, clarity and direction to engineering in a complex, high-pressure environment? This is a critical leadership role at the centre of engineering delivery … change, while driving down technical debt and ensuring incidents are handled quickly and effectively. Working closely with the Product Owner, Technical Authority and service teams, you will act as the focal point for engineering coordination, aligning priorities, resources and delivery. The role Managing engineering resources across patching, updates ...

high-security environment. The Role You'll be responsible for delivering infrastructure changes, maintaining stability across the estate, and supporting the wider service delivery team. Key responsibilities include: Leading and implementing infrastructure and network change activities. Administering Windows Server environments including AD, DNS, DHCP and Group Policy. Supporting Linux … SharePoint, SQL Server, Exchange and Teams. Maintaining and troubleshooting storage technologies including SAN, iSCSI, SMB and NetApp. Diagnosing and resolving complex incidents while maintaining service availability. Supporting Service Desk and second-line teams when escalation is required. Producing and maintaining high-quality technical documentation. Identifying opportunities for improvement ...

Client are looking for an experienced IT Service Support Analyst to join their team on a contract basis in Barrow-in-Furness, Cumbria, UK. The role and responsibilities will include but are not limited to the following: Temporary Contract - PAYE Start May 2026 12 months IT Service Support … Analyst is responsible for providing technical support and assistance to users within the business offering prompt and accurate feedback. IT Service Support Analysts should prioritise customer focus, demonstrating empathy, effective communication, and prompt responsiveness. Establishing trustful relationships with business customers and offering advice to optimise technology use is essential. ...

Glasgow/Eurocentral/Aberdeen Hybrid Working: 2-3 days ideally in the office Description: Main Purpose of Job Drive the adoption of risk management framework. Work collaboratively with management to define, communicate and measure key risk and controls for IT and OT risks to be maintained … line with business risk appetite. Provide assurance on the effectiveness of controls and confirm compliance with obligations. Provide key management information to enable the Leadership to make decisions. Key Accountabilities Support the implementation and operation of the IT Governance, Risk and Compliance framework. Implement and manage the IT risk ...

people we serve. providing troubleshooting, procurement, and installation of systems and products to meet user requirements and to provide a continual maintenance service, ensuring that systems and products perform as expected. You will be experienced working as part of a multidisciplinary team to provide 2nd line digital system support … both hardware and software related issues for colleagues throughout the Trust. The role requires excellent face to face customer service, communication, interpersonal skills, and a proven level of technical knowledge of hardware and software applications, with an awareness of other areas such as server and network issues. You will ...

smooth daily operations. Role Provide first-line IT support to council staff via phone, email, and in person Log, track, and resolve incidents and service requests using IT service management tools Escalate unresolved issues to appropriate teams while maintaining ownership and communication Assist with hardware and software … installations, configurations, and troubleshooting Maintain accurate records of IT assets and service activities Contribute to the creation of user guides and knowledge base articles Participate in team meetings, training sessions, and service improvement initiatives Support the procurement and disposal of IT equipment in line with council policies Training ...

Operations Site Technician to support the performance, reliability, and continuous improvement of ICT systems across a large-scale, mixed-use estate. Working closely with service delivery leadership, suppliers, and internal stakeholders, you will ensure the smooth operation of critical infrastructure while coordinating technical changes, incident response, and ongoing enhancements. … site contact for third-party ICT suppliers, overseeing support delivery, troubleshooting, and infrastructure changes. * Review, approve, and oversee technical changes including VLAN configurations, switch management, and Wi-Fi deployments in line with CAB processes and estate standards. * Participate in Change Advisory Board (CAB) activities, ensuring all changes align with ...

proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data … centres, and cloud-based systems. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Proficient in managing a complex SCCM environment, including Distribution Points, and other sites over ...

support, and digital solutions. Role You'll learn how to: Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels. To identify issues, provide and advise suitable solutions and actions Accurate logging and record keeping of all issues and queries in the UKPS … Service Management Software Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress To provide support to the companies’ desktop solutions and management of active directory, user maintenance processes and Microsoft Office products Liaising with the Operational Support team ...