326 to 350 of 936 Service Management Jobs in the UK

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/ More ❯

meet business needs while adhering to best practices and governance strategies Your responsibilities in the role Manage incidents and problems related to Power Platform and SharePoint environments. Perform change management activities, from small amendments to large-scale projects. Proactively monitor solutions and address emerging issues in SharePoint and Power Platform architecture. Ensure adherence to ICT policies and governance strategies … for existing apps and workflows. Develop and integrate Power Automate workflows with external toolsets. Support international colleagues through service management and relationship building. Redevelop and decommission outdated forms and workflows. Provide user guidance, training, and create service documentation. Maintain up-to-date service knowledge to enhance user experiences and reduce service overhead Skills and Experience … Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

meet business needs while adhering to best practices and governance strategies Your responsibilities in the role Manage incidents and problems related to Power Platform and SharePoint environments. Perform change management activities, from small amendments to large-scale projects. Proactively monitor solutions and address emerging issues in SharePoint and Power Platform architecture. Ensure adherence to ICT policies and governance strategies … for existing apps and workflows. Develop and integrate Power Automate workflows with external toolsets. Support international colleagues through service management and relationship building. Redevelop and decommission outdated forms and workflows. Provide user guidance, training, and create service documentation. Maintain up-to-date service knowledge to enhance user experiences and reduce service overhead Skills and Experience … Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

responsible for developing, implementing, and managing our IT security strategy and operations. This role requires a seasoned professional with over 10 years of experience in IT security and IT service management, particularly within the Microsoft tech stack. The ideal candidate will have a strong background in IT service management and consultancy, with a keen understanding of … the business. Conduct regular security audits and risk assessments. Stay updated with the latest security trends and technologies, including AI and large language models. Provide expert consultancy on IT service management and security best practices. Train and mentor IT staff on security protocols and procedures. The Successful Applicant Bachelor's degree in Computer Science, Information Technology, or a … related field. Over 10 years of experience in IT security and IT service management. Proven experience with the Microsoft tech stack. Strong background in IT service management and consultancy. Knowledge of large language models and AI technologies is highly desirable. Excellent leadership and communication skills. Ability to work in a fast-paced, start-up environment. Strong problem More ❯

with a large migration project. You must be SC cleared to apply for this role. Please see the locations available at the bottom of this post. Key Responsibilities: Ticket Management: Efficiently manage and update assigned support tickets for your hub and surrounding areas, ensuring service levels are met according to contractual agreements. Stock & Asset Management: Oversee hub … stock, including the precise scanning and tracking of IT equipment as it moves in and out of locations, adhering to contractual obligations. Disposal Management: Effectively manage the disposal process for IT assets passing through your hub, in line with established contractual procedures. Hardware Repair & Vendor Liaison: Diagnose and perform hardware repairs on in-warranty equipment. You'll also be … responsible for coordinating with vendors for parts procurement and returns as per contract. Locker Replenishment: Manage and replenish IT equipment lockers as needed and specified by contractual agreements. Service Improvement: Proactively identify and highlight potential service issues or opportunities for service improvement to your Team Leader. Process Adherence: Diligently follow all agreed-upon processes and procedures, including More ❯

with a large migration project. You must be SC cleared to apply for this role. Please see the locations available at the bottom of this post. Key Responsibilities: Ticket Management: Efficiently manage and update assigned support tickets for your hub and surrounding areas, ensuring service levels are met according to contractual agreements. Stock & Asset Management: Oversee hub … stock, including the precise scanning and tracking of IT equipment as it moves in and out of locations, adhering to contractual obligations. Disposal Management: Effectively manage the disposal process for IT assets passing through your hub, in line with established contractual procedures. Hardware Repair & Vendor Liaison: Diagnose and perform hardware repairs on in-warranty equipment. You'll also be … responsible for coordinating with vendors for parts procurement and returns as per contract. Locker Replenishment: Manage and replenish IT equipment lockers as needed and specified by contractual agreements. Service Improvement: Proactively identify and highlight potential service issues or opportunities for service improvement to your Team Leader. Process Adherence: Diligently follow all agreed-upon processes and procedures, including More ❯

Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will … technology and applications and work with the IT outsource providers to ensure high levels of customer service. The role will troubleshoot IT issues and manage escalations with the Managed Service Providers and the Head of IT. The IT Operations Manager will work closely with vendors and internal stakeholders to ensure that the IT environment supports the needs of the … firm and to ensure the delivery of key IT projects. The role is responsible for ensuring the smooth running of all production services, as well as identifying and managing service improvements. What you'll be responsible for: The alignment to IT policies, developing procedures where necessary, and controls to ensure they are consistently followed and standards are maintained The More ❯

Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will … technology and applications and work with the IT outsource providers to ensure high levels of customer service. The role will troubleshoot IT issues and manage escalations with the Managed Service Providers and the Head of IT. The IT Operations Manager will work closely with vendors and internal stakeholders to ensure that the IT environment supports the needs of the … firm and to ensure the delivery of key IT projects. The role is responsible for ensuring the smooth running of all production services, as well as identifying and managing service improvements. What you'll be responsible for: The alignment to IT policies, developing procedures where necessary, and controls to ensure they are consistently followed and standards are maintained The More ❯

Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will … technology and applications and work with the IT outsource providers to ensure high levels of customer service. The role will troubleshoot IT issues and manage escalations with the Managed Service Providers and the Head of IT. The IT Operations Manager will work closely with vendors and internal stakeholders to ensure that the IT environment supports the needs of the … firm and to ensure the delivery of key IT projects. The role is responsible for ensuring the smooth running of all production services, as well as identifying and managing service improvements. What you'll be responsible for: The alignment to IT policies, developing procedures where necessary, and controls to ensure they are consistently followed and standards are maintained The More ❯

Responsibilities Own and deliver the roadmap for care technology platforms Lead cross-functional teams and collaborate with third-party vendors Ensure compliance with GDPR, security, and regulatory standards Support service operations, incident resolution, and continuous improvement What You’ll Bring Proven experience as a Product Owner or in a similar role Knowledge of customer service and call centre … technologies Experience with AWS Connect, ServiceNow, or similar platforms Understanding of GDPR and ITIL-based service management Strong communication, analysis, and stakeholder management skills More ❯

Responsibilities Own and deliver the roadmap for care technology platforms Lead cross-functional teams and collaborate with third-party vendors Ensure compliance with GDPR, security, and regulatory standards Support service operations, incident resolution, and continuous improvement What You’ll Bring Proven experience as a Product Owner or in a similar role Knowledge of customer service and call centre … technologies Experience with AWS Connect, ServiceNow, or similar platforms Understanding of GDPR and ITIL-based service management Strong communication, analysis, and stakeholder management skills More ❯

Responsibilities Own and deliver the roadmap for care technology platforms Lead cross-functional teams and collaborate with third-party vendors Ensure compliance with GDPR, security, and regulatory standards Support service operations, incident resolution, and continuous improvement What You’ll Bring Proven experience as a Product Owner or in a similar role Knowledge of customer service and call centre … technologies Experience with AWS Connect, ServiceNow, or similar platforms Understanding of GDPR and ITIL-based service management Strong communication, analysis, and stakeholder management skills More ❯

IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management … and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers … to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Undertaking projects as More ❯

Hatfield Job-ID: 210504 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and … best practises Minimum 3 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable Experience of working in a More ❯

allocation to ensure project and support ticket deadlines are met. Act as a point of escalation for key clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company … Proven experience in managing technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills More ❯

Job Description: DXC provides a Global Network Management Service for customers to outsource the management of their networks. A part of this service is the provision of a suite of Network Management tools. Separate, independent, UK-based instances of this service are also provided specifically for the use of UK public sector clients. These … Erskine or Newcastle. Due to customer requirements, successful applicants must be eligible for high-level UK Security clearance, SC. Essential Skills: Production application support Knowledge of Change and Incident Management processes Knowledge of basic programming languages and techniques Knowledge of one or more of SQL, PHP, Perl, or shell programming Strong knowledge of application deployment within a Linux environment … SNMP polling, SNMP trap, Syslog, ICMP, SSH, REST API, Webhooks Experience working with Linux services such as Apache, nginx, and Linux-based applications that may not adhere to standard service management Deployment and support of prepackaged 'appliance' type applications At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in More ❯

experienced ServiceNow CSM Consultant to join a dynamic digital transformation team for a leading enterprise client. This is a fantastic opportunity to work on a high-impact ServiceNow Customer Service Management implementation, helping to streamline customer operations and enhance service delivery Key Responsibilities Lead the design, configuration, and implementation of ServiceNow CSM modules. Collaborate with stakeholders to … Experience Proven experience delivering ServiceNow CSM implementations. Strong understanding of ServiceNow platform architecture and capabilities. Hands-on experience with ServiceNow Studio, Flow Designer, and IntegrationHub. Familiarity with ITSM, Case Management, and Customer Workflows. Excellent communication and stakeholder management skills. ServiceNow Certified Implementation Specialist – CSM (preferred). Why Join? Work with a forward-thinking team on a cutting-edge More ❯

experienced ServiceNow CSM Consultant to join a dynamic digital transformation team for a leading enterprise client. This is a fantastic opportunity to work on a high-impact ServiceNow Customer Service Management implementation, helping to streamline customer operations and enhance service delivery Key Responsibilities Lead the design, configuration, and implementation of ServiceNow CSM modules. Collaborate with stakeholders to … Experience Proven experience delivering ServiceNow CSM implementations. Strong understanding of ServiceNow platform architecture and capabilities. Hands-on experience with ServiceNow Studio, Flow Designer, and IntegrationHub. Familiarity with ITSM, Case Management, and Customer Workflows. Excellent communication and stakeholder management skills. ServiceNow Certified Implementation Specialist – CSM (preferred). Why Join? Work with a forward-thinking team on a cutting-edge More ❯

available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and … and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular … updates to customers throughout the management of their incidents and requests. Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution. Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … processes for system functionality. Lead planning and execution of release and deployment activities. Take ownership of the operational health of digital platforms, ensuring security, availability, and performance. Implement ITIL service management processes, including incident, problem, and change management. Champion innovation in operational processes. Implement configuration management and ensure documentation of configurations, releases, and changes. Lead and inspire … Strong interpersonal and communication skills with the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

workflows that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset … Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised … workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Your skills and experience Your security clearance Baseline More ❯

recognisable consultancy who require an AWS Platform Support Manager with Active SC Clearance to join a business-critical programme. Key Requirements: Proven commercial experience working in AWS Platform Support Management with Active SC Clearance. Strong working knowledge of AWS. Excellent communication and stakeholder management skills. Familiarity with agile ways of working. Nice to have: ITIL qualifications Working in … a Service Management/SIAM model Immediate availability If interested, with relevant experience, please apply with your latest CV ASAP. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can More ❯

Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service Your role will involve: We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve … carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: •Responding to escalations from 2nd Line Daily checks •Extensive work with VMware products •Carrying out a readiness assessment … for new releases entering service from the Engineering Team •Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: •Cloud Administration (e.g. Broadcom: SDDC Manager, vCenter, ESXi) •Event Management Tooling (e.g. SCOM) •Critical thinking and problem-solving skills •The ability to take on Technical Leadership activities Your transferable skills and experience: •Significant More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯