351 to 375 of 508 Service Management Jobs in the UK

momentum. Facilitate and lead governance meetings and delivery reviews with relevant stakeholders. Produce accurate reporting and delivery updates for stakeholders and management. Support budget management, forecasting and business case development for products and services. Contribute to transition activities and delivery readiness within operational programmes. Ensure completed deliveries are reviewed … lessons learned are captured for continuous improvement . Product Delivery Manager Skills and Experience Strong IT Service Management background . Experience delivering products using Agile or Scrum delivery frameworks . Knowledge of Lean delivery approaches and backlog management tools such as Jira . Experience managing delivery risks ...

deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will also assist in mentoring and supporting more junior team members – you need solid … multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvements Technical Environment Strong experience is expected in Apple-centric environments , alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory ...

Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation … Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks Maintaining and supporting the PKI solution. Attending PKI activities (Requires travel to other sites several days a month) Maintaining and supporting the backup and storage solution providing timely updates to the Operations Lead. Carrying ...

summary This role sits at the heart of ARP's commercial function, combining end-to-end procurement leadership with active contract management across major services delivered to NHS Ambulance Trusts in England, Scotland, and Wales. The postholder will manage the full procurement lifecycle in compliance with the Public Procurement … proactive and curious mindset, and the ability to engage and influence a broad range of stakeholders -- including ARP teams, the Home Office, Crown Commercial Service, the Department of Health and Social Care, and NHS Ambulance Trusts. Check out our website to find out more about us as an organisation ...

Desirable: Exposure to 2nd or 3rd line support environments Knowledge of CI/CD and deployment tooling Experience with infrastructure as code or configuration management tools Understanding of ITIL or service management practices Additional Requirements Willingness to participate in on-call support (depending on project ...

deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support on a busy Helpdesk.You will be working remotely … multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvements Technical Environment Strong experience is expected in Apple-centric environments , alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … tailored IT and product roadmaps for each OpCo, aligned to Odevos strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps ...

Role (18 month Fixed Term Contract) To design and implement a maintenance and asset management strategy for the site. Be the SME and lead on the IFS project in order to implement the Enterprise Asset & Service Management modules into the new IFS cloud tool. Your Responsibilities Organize … needed by linking our warehouse to our work orders. Keep Finances Accurate: Work with the finance team to make sure all maintenance spending and service revenue are tracked correctly in our main accounts. Analyse Problems: Set up simple ways to track why equipment fails ...

more streamlined, standardised and digitally-enabled reporting function through structured triage processes, better utilisation monitoring, improved data governance, and ensuring that automated and self-service reporting platforms (e.g. Power BI) are used effectively by staff across the organisation. Main duties of the job Act as the first-line response … identifying dashboards or reports that can be retired or improved. This role underpins the Trusts transition toward a more efficient, standardised and customerfocused analytics service, supporting automation, governance and improved reporting pathways. Main responsibilities: Act as the firstline contact for BI and reporting queries, triaging requests and providing clear ...

bridge between business users, technical teams, and external suppliers Drive system improvements, upgrades, and change initiatives Manage third-party vendors, SLAs, and overall service performance Identify opportunities to streamline systems and reduce duplication across the estate Ensure applications meet security, compliance, and operational standards Support incident resolution and continuous … service improvement Work closely with senior stakeholders to align systems with business objectives What We’re Looking For Proven experience managing enterprise applications within a complex environment Strong stakeholder engagement across both technical and non-technical audiences Experience managing third-party suppliers and service delivery (SLAs, performance) Good ...

Manager Salary: Up to £50,000 + Excellent Benefits Location: Macclesfield (Hybrid) Industry: Internal, Central IT Shared Service Centre A well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead … progression The Role You'll lead a team of 5 IT support engineers Overseeing day-to-day IT operations and infrastructure support Helpdesk performance Service delivery, while driving improvements across systems and processes. The role can be hands-on or more management-focused, depending on your strengths & ambitions. ...

outcomes Providing clear updates to senior stakeholders Managing project communications and expectations Collaborating with cross-functional teams (e.g. operations, HR, finance) Supporting change management, including communications and training Managing third-party vendors and ensuring delivery against agreed standards About You You’ll be organised, proactive, and comfortable managing … data initiatives) Implementing SaaS solutions, including adoption and integration Managing project documentation (plans, budgets, risks) Working across multiple teams and stakeholders Vendor and supplier management Delivering multiple projects simultaneously Desirable: Microsoft technologies (Windows Server, Microsoft 365, Azure) ITIL or service management awareness Understanding of architecture frameworks (e.g. ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: £27,625 Location: Sheffield (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: £27,625 Location: Nottingham (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

products in commercial environments. Practical experience with Agile (Scrum, Kanban). Ability to manage budgets and technical trade‐offs. IT Operations & Soft Skills IT Service Management and system admin experience. Ability to maintain IT equipment and local networks. Strong communicator with excellent stakeholder skills. Good understanding … genuinely valued. Enjoy real opportunities for professional growth, with exposure to modern techniques, industry trends, and the chance to broaden your influence across multiple service areas. Work in a dynamic, digital‐first environment that embraces experimentation, continuous improvement, and the smart use of AI and automation. Benefit from genuine ...

system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times. Main duties of the job To manage and maintain the e-rostering system and the related modules relating … system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times. About us Be Part of Our Team... BCHC has more than 5000 staff working across Birmingham and the West ...

Data Ops Manager to own the operational excellence of a large-scale Azure data platform. This role is central to ensuring platform reliability, incident management, SLA oversight, cost efficiency, and deployment governance. You will lead the response to operational issues, drive process improvements, and ensure the platform supports business … align operational strategy with business objectives and platform roadmap. Required Skills & Experience Proven experience managing operations for large-scale data platforms. Skilled in incident management, root cause analysis, and SLA enforcement. Hands-on experience with Azure Synapse, Databricks, ADF, and Power BI. Experience with CI/CD, automation ...

support the delivery of IT to staff and delegates. Role Key responsibilities: Assist in the resolution of technical faults and changes within the agreed service level agreements set out. Progressing and escalating issues accordingly. Keep accurate records in the service management system, making sure that customers always … feedback on the progress of faults and changes. Assist in the support, monitoring and development of internal IT Systems. Maintain the accuracy of asset management software, cataloguing new, updated and retired devices. Provide excellent customer service and be fully responsive to the needs of the customers and employers. ...

support tickets across the EMEA region, ensuring timely and effective resolution. Lead and coordinate a small regional support team, balancing workloads and maintaining high service standards Act as the primary IT contact for business stakeholders, understanding and addressing their technology needs. Collaborate with global IT teams to ensure consistency … support tickets across multiple sites or regions. Strong technical knowledge of Microsoft 365, Windows and macOS, Active Directory, and basic networking. Familiarity with IT service management tools such as ServiceNow, Jira, or similar platforms. Excellent communication skills, with the ability to collaborate across teams and time zones. ...

travel Salary: £26,666 - £36,665 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent If you have exceptional customer service skills and want to make a real difference to people's lives, then this could be just what you've been looking for! Following … other locations within East Anglia and the North of England where Clarion provides corporate IT services. You'll be working closely with the Service Desk and other DDaT teams to deliver high-quality location-based support. With a good working knowledge of core IT service management processes ...

efficient configuration and administration. This is a great opportunity to work in a fast-paced environment, supporting large-scale digital transformation initiatives across IT Service Management (ITSM) and beyond. Key Responsibilities Platform Administration Administer and maintain the ServiceNow platform, ensuring high availability and performance. Manage user roles, groups … CSM. Knowledge of ServiceNow Flow Designer, IntegrationHub. Exposure to cloud platforms (AWS/Azure) is a plus. Soft Skills Strong communication and stakeholder management skills. Problem-solving mindset with attention to detail. Ability to work in a fast-paced, client-facing environment. Collaborative approach with cross-functional teams. ...

Responsibilities: - Implement and enforce the environments strategy across development, test, UAT, pre-production, and production. - Ensure environments are stable, available, and performant, meeting agreed service levels. - Manage environment-related incidents, problems, and escalations, working with the wider Technology teams to resolve issues quickly. - Work closely with release management …/Experience: - Strong understanding of infrastructure, cloud platforms (e.g. Azure), and hosting models. - Experience working with development, testing, and DevOps teams. - Knowledge of IT service management practices (incident, problem, change). - Experience working in regulated or security-conscious environments. - Experience with infrastructure as code and automation tools ...

Service Delivery Associate – Release & Deployment Manager Security Clearance - essential. Location : Wiltshire (5 days p/week on-site) About the Role Our client is seeking an experienced Release & Deployment Manager. You will oversee and coordinate releases across multiple applications, ensuring effective governance and smooth transition through development, testing … work orders and daily engagement with the Customer Authority. Support improvements to Change & Release processes. Represent Fujitsu professionally on site. Skills & Experience Strong IT Service Management background. Solid understanding of Change & Release Management best practice. Experience coordinating multi-application release schedules. Strong planning, reporting and risk management ...

basis About the role Were looking for a Support Desk Analyst to join our growing support team, playing a key role in delivering excellent service to our customers. Youll be the first point of contact for incoming queries, supporting customers by phone, email, and ticketing system, and helping … role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness ...

guiding programme direction, ensuring delivery excellence, and supporting the expansion of client relationships. Responsibilities Lead large or multi-workstream transformation programmes Provide senior stakeholder management across business and technology leadership Drive programme governance including scope, delivery quality, and risk management Partner with architects and delivery leaders to shape … facing delivery responsibility Experience managing senior stakeholders across business and technology functions Demonstrated ability to govern multi-stream delivery programmes Strong understanding of enterprise service management and transformation initiatives Experience leading consulting teams and delivery structures Required Skills Multi-module ServiceNow experience (e.g. ITSM, HRSD, CSM, ITOM ...