351 to 375 of 801 Service Management Jobs in the UK

the point of contact for solutions and questions related to software licensing. Facilitate Unisys and client standard processes for ITIL core functions such as Software Asset Management. Process and Service Management Manage contractual service support requirements. Present operational and service level reports to internal or external customers. Analyze and report on statistical data related to service … Provide training and mentoring to ensure process guidelines are understood and followed. Conduct workshops to identify and address process deficiencies. Review trend analysis for proactive problem management. Work with Service Delivery Managers to monitor SLA performance. Business Development Leverage technical expertise to support business development and proposal development. Support solution development, estimates, and design by leveraging industry and technical … knowledge. Service Delivery and Solution Architecture Demonstrate leadership and in-depth knowledge in at least one IT discipline. Engage with mid-level client leadership through technical presentations. Support the design, delivery, and maintenance of solutions. Review solution artifacts and plans. Establish relationships with third-party companies and project teams. Contribute to the successful delivery of solutions. Ensure the integrity More ❯

on site Must have, or be able to get Security Clearance As a 2nd Line Test Analyst, the day to day role will be focussed on delivering the testing service provided by Computacenter to the customer by designing and executing scripts to ensure that the subject under test (application, system change or new hardware) meets the customer requirements and … by the customer in order to design test cases and scenarios to adequately cover them. The Test analyst will be responsible for reporting any defects within the chosen Test Management tool (SpiraTest), providing detailed information that can be used to pass on to the relevant resolvers and performing confirmation testing once completed. What youll do Computacenter is looking for … towards the creation of the test plan by providing possible test scenarios Communicate with a wide variety of different internal support teams ranging from Wintel, networks, application packages and service management Able to communicate with key stakeholders, including customers in a professional manner What youll need Technical Experience: Good working knowledge of Microsoft Operating systems (Windows 11 and More ❯

who thrives in a dynamic, multi-site setting and enjoys managing both people and technology to deliver robust, secure and high-performing IT systems. Key responsibilities include: Leading the management and development of IT infrastructure, cloud services, and business-critical systems Ensuring system availability, performance, and security across all platforms and networks Administering Microsoft 365 tenants, Entra ID, Azure … for infrastructure and systems-related issues Leading and developing a skilled team of systems and infrastructure professionals What we re looking for: Proven experience in an infrastructure or systems management role Strong knowledge of Microsoft 365, Azure, Active Directory, DNS, and networking Experience implementing and supporting wide area networks and cloud infrastructure Familiarity with industry security standards and compliance … documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture More ❯

who thrives in a dynamic, multi-site setting and enjoys managing both people and technology to deliver robust, secure and high-performing IT systems. Key responsibilities include: Leading the management and development of IT infrastructure, cloud services, and business-critical systems Ensuring system availability, performance, and security across all platforms and networks Administering Microsoft 365 tenants, Entra ID, Azure … support for infrastructure and systems-related issues Leading and developing a skilled team of systems and infrastructure professionals What were looking for: Proven experience in an infrastructure or systems management role Strong knowledge of Microsoft 365, Azure, Active Directory, DNS, and networking Experience implementing and supporting wide area networks and cloud infrastructure Familiarity with industry security standards and compliance … documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture More ❯

ServiceNow Technical Delivery Consultant/Developer - Drive Global IT Service Excellence – Permanent – Hertfordshire - up to £80k + Good Benefits Are you a skilled ServiceNow Technical Delivery Consultant/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management … ServiceNow platform. We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team Connect … a ServiceNow developer or admin on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. A proactive attitude More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As our CSI Controller, you'll be the strategic brain behind our Continuous Service Improvement (CSI) engine. You'll be tasked with leading on initiatives that make our services smarter, faster, and more lovable for both our teams and our customers. You will … be a confident and capable process leader, bringing a blend of project design, leadership, and operational management skills to drive performance and continuous improvement across the organisation. If you're fluent in the language of data, process optimisation, dashboards, customer service, and service delivery, thenthis is the opportunity for you. What you'll be doing Analysing the … watch. Keeping our CIM platform tidy, our documentation sharp, and our stakeholders smiling. Train and mentor teams in new processes. Staying up to date with the latest in ITIL, service management, and CSI wizardry. What we're looking for Level 4/5 qualification or equivalent experience. Relevant ICT industry-recognised qualification to advanced level or equivalent experience. More ❯

and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of … budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and … future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project More ❯

and uphold trust through integrity. The Assistant Director (Data Operations) role will involve working as part of a small team that performs a variety of operational and data collection, management and quality-assurance activities associated with the production of a large number of high-profile client services. These services are all related to the use of the Moody's … Analytics Scenario Generator (SG). This market-leading software solution has a variety of applications in the insurance, wealth management and pensions sectors all of which involve the projection of a wide-range of economic and financial variables using stochastic models. The Assistant Director (Data Operations) will help manage, configure and execute complex automated workflows designed in-house to … data and a team of software developers who build and maintain the infrastructure used to deliver our services. The role ideally requires an experienced market data analyst with proven service delivery skills in a demanding operations environment. A flexible approach to work scheduling is required with occasional out-of-hours/weekend work required during monthly service delivery More ❯

opportunity to be part of something special. About the Team Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes. It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution. The People Services Excellence … frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset. This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the … voice of the customer insight that the team will bring in via the process owners and service users. About the Role Responsible for developing and implementing digital learning solutions to enhance employee training and development. This role requires a strong understanding of learning technologies. Key Responsibilities: Digital Learning Initiatives: Drive the implementation of innovative digital learning programs to address More ❯

and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of … budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and … future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project More ❯

on site Must have, or be able to get Security Clearance As a 2nd Line Test Analyst, the day to day role will be focussed on delivering the testing service provided by Computacenter to the customer by designing and executing scripts to ensure that the subject under test (application, system change or new hardware) meets the customer requirements and … by the customer in order to design test cases and scenarios to adequately cover them. The Test analyst will be responsible for reporting any defects within the chosen Test Management tool (SpiraTest), providing detailed information that can be used to pass on to the relevant resolvers and performing confirmation testing once completed. What you'll do Computacenter is looking … towards the creation of the test plan by providing possible test scenarios Communicate with a wide variety of different internal support teams ranging from Wintel, networks, application packages and service management Able to communicate with key stakeholders, including customers in a professional manner What you'll need Technical Experience: Good working knowledge of Microsoft Operating systems (Windows More ❯

role within a Tier 1 Investment Bank client, primarily to support the delivery of a Risk and Controls programme. The ideal candidate will have domain expertise in Technology Risk Management and Service Management. Key responsibilities include: Understanding and translating programme objectives into executable work packages. Achieving high standards of delivery and engineering. Engaging effectively with teams, colleagues, and … long-term outcomes. Possessing a broad understanding of resilience and continuous improvement approaches. Relevant Experience: Proven track record of delivering sustainable outcomes in large enterprise organizations. Experience in technology service management with successful control framework implementations. Deep understanding of control operations, regulatory requirements, and industry best practices. Ability to communicate complex technical concepts to diverse audiences, including senior … leadership. Exceptional analytical and problem-solving skills, with experience navigating complex technology landscapes. Strong project management skills with experience leading large-scale initiatives. Understanding of technology infrastructure, including Public Cloud and legacy technologies, in a global financial context. How We Work: Delta Capita is an equal opportunity employer, encouraging applications from qualified candidates regardless of age, race, gender, disability More ❯

peripherals. You’ll also get involved with imaging and deploying machines, and play a part in maintaining firmwide IT standards. On top of that, you’ll assist the global service desk with 1st line phone support, so excellent communication is a must. This is a client-facing, fast-paced role where priorities can shift quickly, so we're looking … experience in a professional services environment – legal sector highly desirable Strong technical skills with solid troubleshooting ability Confident supporting users at all levels of seniority – excellent communication and customer service is key Ideally certified (A+, Microsoft, ITIL Foundation), but not essential if you’ve got solid experience Familiarity with remote platforms, AV setups, asset management, and service management tools Why this firm? This is a firm known for its high standards, collaborative environment, and excellent training opportunities. You’ll be part of a truly global IT function with a chance to develop both technically and professionally. The team is incredibly supportive, and the role offers great variety day-to-day. Hours: 9:30am – 5:30pm More ❯

peripherals. You’ll also get involved with imaging and deploying machines, and play a part in maintaining firmwide IT standards. On top of that, you’ll assist the global service desk with 1st line phone support, so excellent communication is a must. This is a client-facing, fast-paced role where priorities can shift quickly, so we're looking … experience in a professional services environment – legal sector highly desirable Strong technical skills with solid troubleshooting ability Confident supporting users at all levels of seniority – excellent communication and customer service is key Ideally certified (A+, Microsoft, ITIL Foundation), but not essential if you’ve got solid experience Familiarity with remote platforms, AV setups, asset management, and service management tools Why this firm? This is a firm known for its high standards, collaborative environment, and excellent training opportunities. You’ll be part of a truly global IT function with a chance to develop both technically and professionally. The team is incredibly supportive, and the role offers great variety day-to-day. Hours: 9:30am – 5:30pm More ❯

audio/video defects. Support video operations and maintenance, with a focus on automation and process improvement. Generate system and support performance reports. Coordinate customer communications and workflows, ensuring service level agreements are met. Create and maintain internal documentation, including knowledge base articles, operational procedures, and training materials. Support onboarding of new services or properties, ensuring readiness through documentation … operations experience, including 2+ years in a Level-2 escalation role. 2+ years of experience leading a support team in a network operations or similar environment. Proficiency in incident management, ticketing systems, and metrics reporting. Experience supporting microservices-based architectures. Strong troubleshooting skills with a proven ability to identify root causes. Demonstrated commitment to operational excellence and continuous improvement. … Solid understanding of networking fundamentals. Excellent written and verbal communication skills, with experience in technical documentation. Strong organizational and multitasking abilities. Excellent interpersonal and customer service skills. Familiarity with incident management tools such as Jira or ServiceNow. Preferred Qualifications Experience supporting streaming video delivery systems and consumer playback devices. Knowledge of video encoding and transcoding technologies. Familiarity with More ❯

of our closest, Tier 1 Investment Bank clients, principally to support the delivery of a Risk and Controls programme. The successful candidate will have domain expertise in Technology Risk Management and Service Management. Candidates must be self-motivated and willing to learn in their own time. It is expected that they will also be required to: Understand and … Have a deep and broad understanding of resilience with associated continuous improvement approaches. Relevant Experience: Track record of delivering sustainable outcomes in an enterprise-scale organisation. Experience in technology service management, with a track record of successfully implementing and enhancing control frameworks. Deep understanding of control operation, regulatory requirements, and industry best practices. Proven ability to effectively communicate … to diverse audiences, including senior leadership and non-technical stakeholders. Exceptional analytical and problem-solving skills, with the ability to navigate and assess complex technology landscapes preferred. Excellent project management skills with a track record of successfully leading large-scale initiatives preferred. Understanding of technology infrastructure, including Public Cloud and legacy technologies as used in a global financial organization More ❯

who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best … Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner More ❯

Working hours: 0900 to 1700 Monday to Friday Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture … to provide business analysis on requirements, with functional and technical specifications for proposed changes Provide consultancy to the business on functional areas of the systems such as work order management, scheduling, compliance, and reporting Undertake, and safely deliver changes, enhancements, patches and upgrades to the production system through the software change process Input into and support testing of functional … support, leading on the investigation and resolution of incidents, maintaining good communication with users throughout Work with the wider IT and Technology solutions team to ensure appropriate resolutions on service impacting CAFM issues escalated to them Person Specification Proven experience of delivering application support (including troubleshooting and resolving technical issues/problems), configuration and administration to agreed service More ❯

Working hours: 0900 to 1700 Monday to Friday Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture … to provide business analysis on requirements, with functional and technical specifications for proposed changes Provide consultancy to the business on functional areas of the systems such as work order management, scheduling, compliance, and reporting Undertake, and safely deliver changes, enhancements, patches and upgrades to the production system through the software change process Input into and support testing of functional … support, leading on the investigation and resolution of incidents, maintaining good communication with users throughout Work with the wider IT and Technology solutions team to ensure appropriate resolutions on service impacting CAFM issues escalated to them Person Specification Proven experience of delivering application support (including troubleshooting and resolving technical issues/problems), configuration and administration to agreed service More ❯

Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the … such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

growth during its investment period, including a major piece of M&A, the business was acquired by ICG in 2024, a FTSE listed, large cap PE fund. ICG and management have high ambitions for the business, strongly believing that in the next cycle it can be turned into a £1bn+ enterprise value platform. All of the senior management … its primary data services subscription division, providing a 'ecosystem' of offerings to its customers, driving high retention and growth. It is a strategically stated intent of both ICG and management to grow the business through aggressive M&A options as well as organic growth over the next 4-5 years, capitalizing on the significant market opportunity. LBR currently has … Define and implement the global TOM for onshore, nearshore, offshore IT Operations, ensuring scalability and alignment with strategic business needs. End-to-end ownership of internal IT operations, infrastructure, service management, and delivery excellence across the globe and partner ecosystems. Lead IT security strategy and implementation, including IT risk management, governance, and alignment with relevant frameworks. Build More ❯