351 to 375 of 561 Service Management Jobs in the UK

Monitor infrastructure health, troubleshoot issues proactively, and plan for capacity growth. Maintain accurate documentation for systems, configurations, and operational procedures. Provide senior-level escalation support for infrastructure incidents and service requests. Support compliance activities, including IT security audits and risk assessments. Assist in the development, maintenance, and testing of disaster recovery and business continuity plans. Adhere to company policies … experience working in distributed or cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical More ❯

Monitor infrastructure health, troubleshoot issues proactively, and plan for capacity growth. Maintain accurate documentation for systems, configurations, and operational procedures. Provide senior-level escalation support for infrastructure incidents and service requests. Support compliance activities, including IT security audits and risk assessments. Assist in the development, maintenance, and testing of disaster recovery and business continuity plans. Adhere to company policies … experience working in distributed or cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical More ❯

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

its people and delivering high-quality IT services that support operational excellence. Your new role As an IT Support Analyst, you'll be a key part of the IT Service Desk team, providing first-line technical support to users across the organisation. You'll manage incoming calls and service requests, troubleshoot issues, and aim for first-call resolution … wherever possible. You'll also escalate more complex problems to second-line support teams while keeping users informed throughout.Your responsibilities will include software licence management, asset tracking, and occasional on-site support. You'll contribute to continuous service improvement and support wider IT projects such as device refreshes and user training initiatives. What you'll need to succeed … ll bring: Strong experience in IT support within a hybrid or multi-office environment. Proficiency in Microsoft Windows 10/11, Office 365, and related applications. Familiarity with IT Service Management tools (e.g. Halo or similar). Hands-on experience with device installation, configuration, and troubleshooting. A solid understanding of IT security practices and tools. ITIL v4 Foundation More ❯

within the End User Support Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents and recording … accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as … Engagement: As a diverse business, there are options to expand the remit to 1st/2nd/3rd line or transition fully into one of these discipline areas Leadership & Management roles: The opportunity to develop into future entry-level leadership roles within Managed Services Technical Consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new More ❯

that queries, incidents, and requests are logged, investigated, and resolved efficiently within agreed SLAs. You’ll act as a trusted advisor, working closely with consultants, developers, and the wider service team to deliver exceptional service, identify improvements, and help shape the evolution of the support function. Key Responsibilities Manage and resolve support tickets across a range of Microsoft … business applications (Power Platform, Dynamics 365, SharePoint, Azure, and related tools). Provide 2nd and 3rd line support, performing root cause analysis and recommending solutions. Conduct regular service review meetings with customers to review SLAs, KPIs, and identify trends or recurring issues. Collaborate with consultants, developers, and the Service Management team to ensure successful resolution of complex … Dynamics 365 . Working knowledge of SharePoint Online, Azure, SQL , and related Microsoft technologies. Experience supporting cloud-based and hybrid environments . Familiarity with ITIL processes (incident, change, problem management). Excellent communication skills — able to explain technical issues clearly to both technical and non-technical audiences. Strong organisational skills, with the ability to manage priorities and meet SLA More ❯

adapt to changing needs and deliver better outcomes. Main Responsibilities crafting detailed architectural designs, selecting suitable technologies, applications and effective integration of applications, ensuring that solutions meet both technical, service and business requirements leading the integration of AI and automation across enterprise applications to improve service delivery, efficiency, and decision-making collaborating with various internal and external stakeholders … Technical Architect role (incl. Enterprise applications, networks, and architecture development) expertise in designing, deploying, enterprise applications knowledge of IT infrastructure design principles and cloud architecture and experience with cloud service providers familiarity with IT service management frameworks (e.g., ITIL). Proven experience in collaborating with internal and external stakeholders. desirable certifications in relevant areas such as cloud … we want to support you in every way we can with our total reward package. You will get 34 days' paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link More ❯

compliance with operational controls. Support wider business and technology projects as required. What We’re Looking For: Experience in application support, ideally within financial services or insurance. Strong customer service, problem-solving, and communication skills. Knowledge of Salesforce (CRM), OpenTwins (PAS), or document management systems preferred. Understanding of IT Service Management (ITSM) frameworks (ITIL desirable). More ❯

compliance with operational controls. Support wider business and technology projects as required. What We’re Looking For: Experience in application support, ideally within financial services or insurance. Strong customer service, problem-solving, and communication skills. Knowledge of Salesforce (CRM), OpenTwins (PAS), or document management systems preferred. Understanding of IT Service Management (ITSM) frameworks (ITIL desirable). More ❯

supporting an expanding technology landscape. Key Responsibilities Deliver responsive and professional helpdesk support to internal users across all company systems, hardware, and software. Log, track, and resolve incidents and service requests, escalating complex issues to senior team members or external providers when required. Administer and maintain company-issued mobile devices, including ordering new hardware, managing contracts, accessories, and device … new equipment and system upgrades within agreed timelines. Participate in small-scale IT projects or change initiatives led by the IT Support and Implementation Manager. Liaise with vendors and service partners to coordinate technical resolutions and service improvements. Skills & Experience Proven background in IT support or a related technical role. A-Level or equivalent qualification in ICT (degree … in an IT-related discipline preferred but not mandatory). ITIL Foundation certification or knowledge of service management principles. Full UK driving licence (maximum of 6 points) and willingness to travel to different company sites. Strong working knowledge of Microsoft Windows environments and Microsoft 365 applications. Understanding of basic network technologies including LAN, WAN, and wireless configurations. Awareness More ❯

supporting an expanding technology landscape. Key Responsibilities Deliver responsive and professional helpdesk support to internal users across all company systems, hardware, and software. Log, track, and resolve incidents and service requests, escalating complex issues to senior team members or external providers when required. Administer and maintain company-issued mobile devices, including ordering new hardware, managing contracts, accessories, and device … new equipment and system upgrades within agreed timelines. Participate in small-scale IT projects or change initiatives led by the IT Support and Implementation Manager. Liaise with vendors and service partners to coordinate technical resolutions and service improvements. Skills & Experience Proven background in IT support or a related technical role. A-Level or equivalent qualification in ICT (degree … in an IT-related discipline preferred but not mandatory). ITIL Foundation certification or knowledge of service management principles. Full UK driving licence (maximum of 6 points) and willingness to travel to different company sites. Strong working knowledge of Microsoft Windows environments and Microsoft 365 applications. Understanding of basic network technologies including LAN, WAN, and wireless configurations. Awareness More ❯

meet humanity's most enduring challenges. EIT is seeking an experienced Fusion Test and Release Manager who will be responsible for planning, coordinating, and executing all testing and release management activities for Oracle Fusion Cloud applications and related integrations. This role ensures that all functional and technical changes are thoroughly tested, validated, and deployed into production environments with minimal … Suite, Selenium, and OATS. Coordinate UAT sessions with business users and manage issue resolution and sign-offs. Track and manage defects using tools like Jira and Azure DevOps. Release Management: Own and manage the release calendar, aligning with project timelines and Oracle's quarterly update cycles. Plan and coordinate end-to-end release processes, including validation and cutover planning. … Define and enforce release governance, including version control and rollback procedures. Collaborate with Oracle support and internal teams for patch management and environment refreshes. Conduct release readiness reviews to ensure compliance and quality. Quality & Governance: Establish and monitor KPIs for testing and release quality. Maintain documentation for testing procedures, release notes, and post-release reviews. Ensure compliance with ITIL More ❯

Service Delivery Manager – HR Circa £70k per annum + benefits (Up to 20% bonus, life assurance, and 25 days holiday + bank holidays) Hybrid – 2–3 days per week in Rubery, Birmingham office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of HR and People applications provided by an outsourced vendor. You’ll act as … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP SuccessFactors and other HR platforms Please apply directly with your CV. If suitable, we’ll be in touch to share more More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

SME) , responsible for overseeing complex technical implementations, ensuring customer value realization, and defining best-in-class delivery standards. The ideal candidate will play a key role in developing future service offerings, driving innovation within the ServiceNow practice, and mentoring technical teams. Core Responsibilities ServiceNow Implementation Leadership Lead the end-to-end technical delivery of complex ServiceNow implementations, ensuring outcomes … implementation. Technical & Team Development Mentor and coach junior team members on ServiceNow architecture, design patterns, and implementation best practices. Contribute to the development of internal methodologies, frameworks, and standardized service delivery approaches. Maintain up-to-date certifications across core ServiceNow products, particularly within the ITSM suite. Strategy & Compliance Operate within Agile/Scrum methodologies to ensure efficient project execution. … Apply knowledge of relevant compliance frameworks (e.g., ISO 27001, SOC 2, HIPAA) within enterprise service management environments. Required Skills, Knowledge & Experience Technical & Platform Expertise ServiceNow Expertise: 4–5 years of hands-on ServiceNow implementation experience, with a proven ability to lead large-scale ITSM projects. Infrastructure & Cloud: Strong understanding of IT infrastructure, cloud computing (AWS, Azure, or GCP More ❯

improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a More ❯

Customers sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. You will own and rethink back office processes to continuously review and improve, so … digitisation of our services. Support the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions. Capturing requirements for both system changes and reporting improvements … to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of work on our operational systems. What are we looking for? Degree level qualification in More ❯

Customers sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. You will own and rethink back office processes to continuously review and improve, so … digitisation of our services. Support the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions. Capturing requirements for both system changes and reporting improvements … to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of work on our operational systems. What are we looking for? Degree level qualification in More ❯

Lead the project team effectively, through planning, allocation, and reporting of work in order to ensure successful delivery of the project/plan. Communicate project progress to the LoB Management team Board in order to provide input into strategic direction for long-term plans. Ensure appropriate adherence to LCM. Accountable for delivering on financial commitments. Ownership for the delivery … and performance of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member of the Association for Project Managers or equivalent (AcostE, MAPM, PMI, Association of Proposal Management Professionals). PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist More ❯

Lead the project team effectively, through planning, allocation, and reporting of work in order to ensure successful delivery of the project/plan. Communicate project progress to the LoB Management team Board in order to provide input into strategic direction for long-term plans. Ensure appropriate adherence to LCM. Accountable for delivering on financial commitments. Ownership for the delivery … and performance of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member of the Association for Project Managers or equivalent (AcostE, MAPM, PMI, Association of Proposal Management Professionals). PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist More ❯

to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes (Market leading) Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p … joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. … role of Principal D365 BC Consultant About You (The Essentials) Skilled experience within Microsoft Dynamics Business Central, with expert knowledge in at least 3 of the functional areas, Finance Management Trade & Inventory Service Management Manufacturing Projects (Jobs) Experience in implementing apps from common ISVs such as Continia, InsightWorks, Tasklet etc. Excellent ERP knowledge from NAV through to More ❯

to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes (Market leading) Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p … joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. … role of Principal D365 BC Consultant About You (The Essentials) Skilled experience within Microsoft Dynamics Business Central, with expert knowledge in at least 3 of the functional areas, Finance Management Trade & Inventory Service Management Manufacturing Projects (Jobs) Experience in implementing apps from common ISVs such as Continia, InsightWorks, Tasklet etc. Excellent ERP knowledge from NAV through to More ❯

Professional Services Operations Analyst at Proactis Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business? We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and … deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce costs, improve … scalability. Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility. Leading onboarding and enablement programs for new hires and delivery partners. Supporting project and service management tools (e.g., Certinia PSA, Asana ), including configuration, training, and workflow optimisation. Partnering with Finance to ensure data integrity and produce accurate reports on bookings, revenue, utilisation, and More ❯

to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes (Market leading) Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 45p … Business Central team. The following essentials describe the expected experience and capabilities: Skilled experience within Microsoft Dynamics Business Central, with expert knowledge in at least 3 functional areas: Finance Management, Trade & Inventory, Service Management, Manufacturing, Projects (Jobs). Experience in implementing apps from common ISVs such as Continia, InsightWorks, Tasklet, etc. Excellent ERP knowledge from NAV through … we can offer You will be part of both a local and global team, sharing knowledge and supporting work-life balance. Benefits include: 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and More ❯

to demonstrate equivalent knowledge, skills and experience. Relevant subject matter qualification (e.g. Microsoft//VMWare) or equivalent knowledge, skills and experience. Evidence of continued professional development Desirable Project Management Qualification (Prince2, SCRUM, etc) ITIL Qualification Skills Essential Able to plan and prioritise work. Analyse, investigate and resolve complex IT issues/problems. Able to communicate effectively with all … Advanced and accurate keyboard skills Able to work under own initiative to proactively pick up and complete tasks. Desirable Able to support large scale projects. Able to complete Change Management processes Knowledge, Training and Experience Essential Experience of using IT Service Management (ITSM) Systems Experience focussing on IT infrastructure gained within an enterprise environment. Evidence of supporting … knowledge of common alternative subject matter systems such as Unix, Linux, OS X. Desirable Knowledge of working in a Healthcare IT environment. Understanding of IT Security Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯