376 to 400 of 419 Service Management Jobs in the UK

root cause analysis on problems. You will also build, configure and operate Data Centre technologies across live, DR and test environments, support IT change management processes, and monitor infrastructure to identify and act on performance improvements. Key Responsibilities Support the operation and maintenance of the IT infrastructure Deliver … problems, including root cause analysis and delivery of solutions Operate data network infrastructure, including WAN, Wi-Fi and cyber security solutions Support IT change management processes to protect the live estate Develop and maintain standards and specifications for new network deployments Monitor and optimise infrastructure performance Contribute ...

technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st/2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with … responsibilities: Provide day-to-day support as a 1st/2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment ...

support teams.Experience in responding to customer engagements, and private/public sector bids and proposals.Experience in Telecommunication and connectivity systems, including enterprise networking and service provider environments.Knowledge of cloud or hosted technologies and how they integrate into wider solutions.Understanding of cyber security principles, including secure by design and risk … awareness.Awareness of operational service management systems, including lifecycle considerations.Ability to create clear bid documents, proposals and recommendations.Awareness of architecture governance, standards and compliance requirements.Ability to problem solve, identify risks, dependencies and impacts within a solution.Strong communication skills, with the ability to explain technical ideas clearly.Desirable Skills/ExperienceExperience ...

line support for business-critical applications Work closely with internal teams, developers, vendors, and external partners to resolve issues and deliver solutions Support change management activities and ensure smooth transitions Ensure compliance with internal policies, security standards, and regulatory requirements Assist with audits, risk assessments, and application governance activities … have: Experience supporting and developing enterprise applications Intermediate SQL skills, including querying and data manipulation Understanding of APIs, middleware, and system integrations Experience with service management platforms such as Jira and Helix Experience managing Windows Servers Knowledge of role-based access controls, authentication protocols, and data protection principles ...

Build and enhance GitOps and Infrastructure-as-Code capabilities (e.g. Terraform, Ansible) Develop and review production-grade code to support automation initiatives Support incident management and on-call processes, ensuring production stability Contribute to post-incident reviews, embedding SRE principles to reduce risk Requirements Demonstrable experience …/SLI frameworks and reliability engineering principles Desirable Background in software development Experience working within regulated financial services environments Familiarity with ITIL and enterprise service management frameworks Relevant certifications (e.g. AWS, Terraform) Why Apply Opportunity to shape cloud reliability strategy in a large-scale environment Work with modern ...

client wishes to hear from strong Service Transition Analysts to join their expanding IT department This is a hybrid role and will require 2 days a week in the office - applicants will need to show that they are strong in the following areas My client is growing its Service Management capability and needs someone who can bring structure, governance, and pace to the Service Portfolio lifecycle click apply for full job details ...

Salary: £30,000 Hours: 37.5 hours per week The Role As an Engineer, you provide high-quality onsite technical support, contribute to infrastructure and service improvement projects, and act as the first technical escalation point for complex hardware and software issues. You maintain a professional, customer focused approach … Experience: Proven ability to deliver high-quality technical support, resolving a wide range of faults, queries, and incidents in a timely manner. Strong customer service focus, with the ability to communicate confidently, professionally, and effectively with customers, colleagues, and stakeholders. Experience managing and prioritising workloads to meet SLAs, KPIs ...

Overview We are supporting a large and complex organisation undergoing a significant period of digital transformation and service improvement. As part of this journey, an opportunity has arisen for an experienced Solution Architect to help shape technology strategy, drive architectural best practice, and support the delivery of key business … design principles. Desirable Experience Experience working within large, complex organisations. Exposure to enterprise architecture methodologies and structured design approaches. Relevant architecture, project delivery, or service management certifications. Experience supporting large-scale transformation programmes. What's on Offer This is an excellent opportunity to join a forward-thinking organisation ...

important. The right person will have hands-on administration experience in at least one of the core platforms, a working knowledge of ITIL service management principles, and the organisational ability to manage multiple workstreams without dropping things. The role will pay around £45-55K base ...

build and implement platform changes ServiceNow Developer - The Skills You'll Need to Succeed: Strong ServiceNow development experience Hands-on development experience on the Service Portal Strong technical background using web technologies (specifically HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, REST/SOAP) ServiceNow integration experience ServiceNow Customer Service Management experience desirable (CIS-CSM certification ideal) ServiceNow Certified Application Developer (CAD) Working within an Agile/SAFe environment Experience working with Jira and Confluence Experience in working in an agile work environment, Scrum or SAFe framework Please follow us on Linkedin: people-first-team-japan We would ...

their Atlassian investment. What you'll do Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions Identify and promote … opportunities for service and product expansion within a client’s organization Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian ...

Support Engineer: Provide technical support; answering support queries either onsite or via phone or email To maintain a high degree of customer service for all support queries and adhere to all service management principles To assist with customer implementations either remotely or on-site To take ownership … hardware or software problems Support users in the use of computer equipment by providing the necessary training and advice To escalate more complex service issues to the relevant member of the team Essential Skills and Experience Required for our IT Support Engineer: Basic understanding of PC hardware ...

Join a UK-wide Field Infrastructure team delivering critical IT services across multiple sites. You'll handle lifecycle management, advanced support, and infrastructure projects while travelling across the country. Client Details Our client is a leading organisation with a nationwide footprint, delivering essential services supported by robust and secure … Knowledge of networking fundamentals (DHCP, DNS, IP) and advanced troubleshooting Experience providing 3rd line or higher technical support in complex environments Familiarity with ITIL service management practices Industry certifications such as CCNP, MCSE, or equivalent Experience in field-based roles requiring travel and site work Exposure to medical ...

ITTRP Pvt Ltd is seeking an experienced ServiceNow Delivery Director to lead large-scale telecom and enterprise service management programs. The ideal candidate will oversee strategic program delivery while managing cross-functional teams to ensure operational excellence. Responsibilities include managing end-to-end delivery programs, collaborating with stakeholders … driving process improvements to align with business objectives. Applicants should have a Bachelor’s degree and 5+ years in IT service delivery or program management. #J-18808-Ljbffr ...

ability to engage with internal teams and customers, managing expectations, deadlines, and key deliverables. Strong experience across AWS ecosystem including CloudFormation, Server Migration Service, Redshift, CloudFront, Config, CodePipeline, Terraform, GitHub, and cloud infrastructure design. Excellent presentation and communication skills, with the ability to convey complex technical concepts to both … technical stakeholders. Proven ability to work independently and within teams to deliver against tight timelines in fast-paced project environments. AWS certifications, service management background, and experience collaborating with offshore teams. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your … have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester ...

Candidates should possess a strong understanding of the technology recruitment market and have experience recruiting across one or more of the following areas: Managed Service Providers (MSPs) Cloud & Infrastructure Cyber Security Software Development Data & Analytics AI & Emerging Technologies IT Support & Service Management Digital Transformation ERP & Enterprise Systems … Project & Programme Management You should be comfortable discussing technical requirements, understanding market trends and acting as a trusted recruitment partner to both clients and candidates. Ideal Candidate Established IT recruiter with an existing market network Proven history of self-generated billings Commercially driven and highly motivated by growth Enjoys ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced … innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right ...

stakeholders, end users, SMEs, and internal/external teams to understand business needs and translate them into functional ERP requirements. Lead incident, problem, and service management, including triage, root‐cause analysis, vendor coordination, and ensuring timely resolution. Perform ERP configuration, master data maintenance, interface monitoring, and support change … release, and environment management while maintaining strong data quality and governance. Drive process optimisation and continuous improvement by mapping current processes, designing future‐state solutions, supporting deployments, and developing automation, reports, and KPIs. Ensure compliance with IT controls, security, and audit requirements while providing user support, training, documentation ...

terms of driving change to test approaches, including the introduction of new suppliers whilst delivery is in progress Extensive experience in IT Testing & Service management or application support, preferably in financial services or payments Strong knowledge of Payments, SWIFT, ISO 20022 messaging, and real-time payment systems Previous ...

systems, with a strong focus on improving efficiency, value, and user experience through cloud-based solutions. Description Support the delivery and day-to-day management of Oracle Finance and related cloud systems Coordinate system upgrades, releases, and patches, including testing and business communication Work with third-party suppliers … manage incidents, defects, and service requests Assist with small-scale enhancements and system improvements Monitor system performance and contribute to continuous improvement activities Translate business needs into system changes aligned with Oracle capabilities Maintain system documentation and update process materials Support user adoption, including training content and Oracle Guided ...

users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex technical issues that cannot be resolved at first line.? Escalating issues to Infrastructure, Security, or specialist teams when … activities by ensuring end-user devices are covered by protection software.? Supporting software deployment activities, rolling out EUC software to users.? Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.? Supporting identity and access administration activities in compliance with defined IAM policies, including ...

users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex technical issues that cannot be resolved at first line.? Escalating issues to Infrastructure, Security, or specialist teams when … activities by ensuring end-user devices are covered by protection software.? Supporting software deployment activities, rolling out EUC software to users.? Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.? Supporting identity and access administration activities in compliance with defined IAM policies, including ...

meeting rooms, conference facilities and specialist environments. This is a hands-on role focused on ensuring systems operate reliably, users are supported effectively, and service levels are consistently achieved. The new support team will consist of four engineers and a Team Leader, providing on-site cover seven days … familiarisation and operational guidance on newly commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with ...

meeting rooms, conference facilities and specialist environments. This is a hands-on role focused on ensuring systems operate reliably, users are supported effectively, and service levels are consistently achieved. The new support team will consist of four engineers and a Team Leader, providing on-site cover seven days … familiarisation and operational guidance on newly commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with ...