376 to 400 of 834 Service Management Jobs in the UK

Investment bank seeking to hire an AVP in their Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team in Birmingham. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external/… regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. Your key responsibilities Working in close collaboration with IT service management … skills and experience Experience writing formal process documentation for IT functions that stands up to audit scrutiny – e.g. policies, procedures, term of reference, senior management briefings Ability to scrutinise documentation in an objective, unbiased way, as though through the eyes of an auditor – to identify shortcomings, gaps, anomalies and More ❯

a multi-award winning audiovisual company based in Norfolk, with a strong reputation both nationally and internationally. Our client is looking to appoint a Service Manager to be based at their purpose-built warehouse, assembly, and office facility in Wymondham. The company is well-established, having traded for almost … seventy years and has a reputation for excellence, customer support, and the delivery of outstanding customer service. The Service Manager will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. You will be the dedicated … point of contact for our key clients across the UK and Europe, ensuring the ongoing good health of our customer accounts. Duties include: Overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations, and supporting the Helpdesk team to ensure excellent and consistent service levels. Ensure More ❯

impact, prioritised, scheduled, authorised, and implemented in line with agreed processes and using appropriate tools. The successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal … and dependent external organizations). Main duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices. Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity. Be the responsible owner for … the Change Management policy and supporting processes, including chairing the Change Advisory Board (CAB). Strategic planning, coordination, and execution of change and release management processes. Champion change management-responsible for change management lifecycle, analysing impact, and managing risk. Be the main escalation point and make More ❯

of our dynamic IT team, acting as the technical subject matter expert for all things SAP infrastructure. From managing external hosting partners to leading service improvements and supporting transformational projects, youll be right at the heart of Tarmacs digital evolution. You'll work across a broad technical landscape translating … strategic mindset, using your deep technical knowledge and sharp analytical skills to deliver real impact. Your day-to-day will include: Leading SAP infrastructure service management activities, ensuring reliable, secure and cost-effective solutions. Managing third-party SAP hosting providers, ensuring delivery against SLAs and governance standards. Acting … SAP expertise. What were looking for: Essentials: Proven experience with SAP technologies in a large infrastructure environment Strong knowledge of IT governance, audit, and service management principles Ability to translate business requirements into robust, scalable solutions Excellent communication and stakeholder engagement skills A degree in an IT-related More ❯

join the Team in Bristol. As an IT Solution Architect you will be responsible for architecting and designing an IT solution using supply chain management, ERP, business intelligence and integration with 3PL systems using EDI capabilities. This role will assure that the solution architecture can meet the key project … functional and non-functional requirements identified for a UK MOD fleet management programme. You will provide support to the Head of Architect/Enterprise Architect on a variety of design decisions including solution evaluation and selection, buy vs. build vs reuse questions, early-phase project estimates, platform selection and … the development lifecycle and into sustainment of the solution. Skills Required: Previous experience as a Solutions Architect on large customer projects Experience architecting Inventory Management, and complex multi-stakeholder logistics/supply chain management solutions using modern commercial solutionsi.e. Manufacturing Building IT solutions in Manufacturing/Repairs systems More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and … and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through … will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and … and innovation lab, to grow our capabilities around technology and design. We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through … will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and More ❯

the business development network to enhance performance and efficiency. • Provide CRM Support & Training – Deliver system training, troubleshoot user issues, and provide technical support using service management tools. • Enable Business Intelligence – Develop and maintain dashboards and reporting tools that support data-led decision-making across commercial functions. What we … CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous. • Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams. • Tech-Savvy – Comfortable working with CRM tools and IT service management platforms. More ❯

the business development network to enhance performance and efficiency. • Provide CRM Support & Training – Deliver system training, troubleshoot user issues, and provide technical support using service management tools. • Enable Business Intelligence – Develop and maintain dashboards and reporting tools that support data-led decision-making across commercial functions. What we … CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous. • Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams. • Tech-Savvy – Comfortable working with CRM tools and IT service management platforms. More ❯

Standard Business Unit: Information Technology Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers … in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced IP Network Technician. In this role you will be responsible for the engineering provision, development, management, and maintenance of the … maintain and manage broadband RADIUS platform, DDoS protection systems Operate, maintain and manage network monitoring platform, IP/SIP/MPLS product offerings Assist Service Design in the planning, testing and implementation of enhancements and new technologies for IP & MPLS networks Implement and evaluate IP & MPLS related solutions and … technologies Liaise with Product Management, Service Management and other internal teams as required Take a fully active role in the standby and call out scheme with a contractual obligation to provide call out cover, as part of a rota basis, once at a qualified level Work off More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced IP Network Technician. In this role you will be responsible for the engineering provision, development, management, and maintenance of the … maintain and manage broadband RADIUS platform, DDoS protection systems Operate, maintain and manage network monitoring platform, IP/SIP/MPLS product offerings Assist Service Design in the planning, testing and implementation of enhancements and new technologies for IP & MPLS networks Implement and evaluate IP & MPLS related solutions and … technologies Liaise with Product Management, Service Management and other internal teams as required Take a fully active role in the standby and call out scheme with a contractual obligation to provide call out cover, as part of a rota basis, once at a qualified level Work off More ❯

PT Dining Supervisor positions. Pay is based on experience. The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example, and ensures regulations and procedures are followed. … you looking to take the next step in your career? Responsibilities Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. Adheres to state regulations, current best practices, policies, and procedures for food … food item inventory consistent with resident needs and the weekly menu cycle. Provides regular communication to the Director and/or Administrator regarding food service operations. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or More ❯

IT-related issues, you will play a key role in ensuring the smooth running of daily IT operations and the delivery of high-quality service across the business. Key Responsibilities: Manage day-to-day IT operations across multiple locations (London, NY,) with a focus on supporting multiple users. Own … and manage service and outsource contracts for critical IT services, including: Managed Infrastructure Services (including Service Desk, M365, SharePoint, etc.) Managed Information Security/Cybersecurity Services Managed Salesforce Support Managed Finance Systems Support Service Management for other app support services (in collaboration with the product tech … proactive support. Drive innovation in technology, contributing to the strategy and implementation of new IT systems and solutions. Skill & Experience Strong experience in IT management, including service and contract management, within a mid-sized, multi-location environment. Experience with Managed Infrastructure Services, InfoSec/Cyber Services, Salesforce More ❯

IT-related issues, you will play a key role in ensuring the smooth running of daily IT operations and the delivery of high-quality service across the business. Key Responsibilities: Manage day-to-day IT operations across multiple locations (London, NY,) with a focus on supporting multiple users. Own … and manage service and outsource contracts for critical IT services, including: Managed Infrastructure Services (including Service Desk, M365, SharePoint, etc.) Managed Information Security/Cybersecurity Services Managed Salesforce Support Managed Finance Systems Support Service Management for other app support services (in collaboration with the product tech … proactive support. Drive innovation in technology, contributing to the strategy and implementation of new IT systems and solutions. Skill & Experience Strong experience in IT management, including service and contract management, within a mid-sized, multi-location environment. Experience with Managed Infrastructure Services, InfoSec/Cyber Services, Salesforce More ❯

our expanding sales team. This remote role (UK-based) will focus on developing new business opportunities and nurturing existing client relationships in the IT Service Management (ITSM) and Managed Services sectors. As a key part of our sales team, you will be responsible for generating sales leads , building … demonstrations and client training sessions to ensure satisfaction and solution adoption. Required Skills and Experience: Proven experience in B2B sales , particularly in the IT Service Management (ITSM) , Managed Services , or Enterprise Software industries. Strong understanding of sales processes , sales funnels , and customer relationship management (CRM) platforms. Ability … enterprise software or ITSM space. Experience with complex sales cycles and large enterprise accounts is highly desirable. A solid understanding of the ITSM , IT Service Desk , or Managed Services industries will be a strong advantage. Why Join Us? Remote working with flexible hours, offering work-life balance. Competitive salary More ❯

our expanding sales team. This remote role (UK-based) will focus on developing new business opportunities and nurturing existing client relationships in the IT Service Management (ITSM) and Managed Services sectors. As a key part of our sales team, you will be responsible for generating sales leads , building … demonstrations and client training sessions to ensure satisfaction and solution adoption. Required Skills and Experience: Proven experience in B2B sales , particularly in the IT Service Management (ITSM) , Managed Services , or Enterprise Software industries. Strong understanding of sales processes , sales funnels , and customer relationship management (CRM) platforms. Ability … enterprise software or ITSM space. Experience with complex sales cycles and large enterprise accounts is highly desirable. A solid understanding of the ITSM , IT Service Desk , or Managed Services industries will be a strong advantage. Why Join Us? Remote working with flexible hours, offering work-life balance. Competitive salary More ❯

optimal deployment of resources across teams and regions to maximize productivity. Operational Efficiency: Identify process improvements to enhance workforce utilization, reduce costs, and improve service delivery. Customer Service Excellence: Ensure delivery of excellent customer service by providing proactive status updates on order journey and responding to customer … and resolving issues efficiently and effectively. Data Analysis: Use data-driven insights to inform decision-making, ensuring resource levels align with performance targets. Stakeholder Management: Collaborate with senior leadership, operations teams, and HR to align resource strategies with broader business objectives. Reporting: Develop and maintain performance dashboards, providing visibility … on resource utilization, demand trends, and KPIs. Risk Management: Identify potential resource shortfalls and implement contingency plans to mitigate disruption. Technology Integration: Lead the adoption and optimization of workforce planning tools and systems to improve forecasting accuracy and decision-making. Key Skills & Competencies Strong analytical and forecasting skills with More ❯

Service Desk/Incident Manager Target Start Date: ASAP Target End Date: 31/03/2026 Rate: DAY £480 Inside per day Location of role: Corsham , Fully on site Clearance Required: SC OR DV Working Pattern (Mon-Fri, Shifts, on-call): MON-FRI We are seeking an experienced … Service Desk Manager to lead a well-established Level 4 Service Desk .This position is for an experienced and well-versed Service Desk Manager with extensive knowledge of the Incident and Major Incident Lifecyle. You will have oversight of a team of highly experienced and technical engineers … tier of incident support to an Operational focussed user base. Within this role it will be your job to enhance the reputation of this Service Desk to the wider community, including the development of best processes, practices and procedures in line with the Customer's Incident Management Strategy More ❯

and share your information. time left to apply End Date: May 3, 2025 (21 days left to apply) job requisition id R Job Description: Service Desk Analyst Location: Cromwell Hospital, London Fixed-term contract for 6 months Salary range: £30,500 to £31,000 a year dependent on experience … patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. The Service Desk Analyst is the first point of contact for Service Requests and IT-related Incidents within the Cromwell Hospital. The role is involved … in the resolution of both hardware and software related IT incidents and Service Requests and will provide escalation paths to the 2nd and 3rd line IT support functions where required. Hours of work: Monday to Friday: Shift pattern of the following More ❯

Totalmobile is the market leader in Field Service Management technology, dedicated to transforming the way organisations deliver field services. Supporting over 1,000 organisations and 500,000 mobile workers, our innovative solutions enable exceptional efficiency, improved customer outcomes, and impressive returns on investment. A key part of our … offering is Connect , a SaaS-based job management platform widely used in the social housing sector to streamline repairs and maintenance processes. About the Role We are looking for an experienced Customer Success Manager to join our team, focusing on customers within the Property and Facilities Management (FM … value of their investment in Totalmobile's solutions. You will build strong, strategic relationships with stakeholders, guiding them through successful onboarding, adoption, and ongoing management of our Connect product . Your responsibilities will include maintaining customer satisfaction, driving retention, and ensuring customers see measurable results through consistent and thoughtful More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts More ❯

skilled and detail-oriented Technical Author to join their central audit governance team. The successful candidate will collaborate with subject matter experts in ITIL service management to develop and maintain high-quality, audit-ready documentation. This is a key role in ensuring internal and external audit findings are … hybrid working model, allowing for a mix of remote and on-site work. The role will be based in Birmingham. Responsibilities: Collaborate with IT service management process owners and subject matter experts to create accurate and robust documentation supporting the closure of internal and external audit findings. Review … of the audit documentation framework and supporting processes. Skills: Proven experience producing formal IT documentation - such as policies, procedures, terms of reference, and senior management briefings - which can stand up to audit and regulatory scrutiny. Comfortable absorbing complex technical concepts and translating them into clear, well-structured written content More ❯

Delivery Manager to lead the implementation of a large-scale finance systems replacement programme. This role involves managing project coordination, planning, budgeting, scheduling, risk management, and stakeholder engagement to ensure successful delivery. The ideal candidate will have a strong background in programme management, change management, and IT … replacement programme, ensuring it is completed on time, within budget, and to the required quality. Develop and implement project plans, governance frameworks, and risk management strategies. Manage project teams, external vendors, and key stakeholders to drive collaboration and successful outcomes. Monitor project interdependencies, ensuring seamless integration with other initiatives. … Lead change management efforts, ensuring user adoption and business readiness. Control budgets and resource allocation, ensuring efficient use of funds and personnel. Provide regular reports and updates to senior stakeholders, facilitating informed decision-making. Skills & Experience Required: Proven experience managing large-scale IT or finance transformation projects (£2m+ budgets More ❯

Regional Technology Service Delivery Lead South Region (regional role and will require frequent travel within this area of the UK) | Hybrid Working︱Fixed Term Contract: 9 Months︱Full Time Competitive Salary, depending on experience 37.5 hours per week At Nuffield Health, everything we give our patients, members and customers … support to do it all. Join our journey. It starts with you. That's why we are looking for an enthusiastic Regional Technology Regional Service Delivery Lead - South & Central Services with a passion for problem-solving and the ability to identify, analyse, and resolve problems, driving solutions through to … completion. You'll have experience of working in a modern ITIL-based Technology service organisation including incident, problem and change management. Along with having demonstrable experience of managing a complex, national multi-site estate of legacy and modern applications You'll be managing third party suppliers who are delivering More ❯