101 to 125 of 333 Service Manager Jobs in the UK

IT Service Delivery Manager Newcastle United Permanent Newcastle Upon Tyne Competitive Salary Closing Date - 9th May We are the heartbeat of the city. Join us as we continue to build on our long and proud history, striving to be the best in everything we do, both on … uniting people and communities, we invite you to be part of the exciting next chapter at Newcastle United. About the role As the IT Service Delivery Manager, you'll lead a skilled IT team, ensuring top-tier support and service delivery. You will demonstrate strong leadership … implement industry best practices, and play a pivotal role in the club's technological evolution. Your Impact You will manage and mentor the IT Service Delivery team, fostering a high-performance culture. Your key responsibilities will be to ensure effective and efficient delivery of the Club's Technology Service More ❯

Service Desk Project Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The … Service Desk Project Manager role is suited to someone who has led internal and external user support desks and has supported or delivered the product in which this service was managed. The key is around establishing an end-user focused service desk. It involves monitoring … service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and More ❯

Service Desk Project Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The … Service Desk Project Manager role is suited to someone who has led internal and external user support desks and has supported or delivered the product in which this service was managed. The key is around establishing an end-user focused service desk. It involves monitoring … service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and More ❯

Your New Role We are recruiting a Service Desk Manager for a public service organisation. You will lead a team of service desk staff who provide technical support to users across departments. In this role, you will implement ITIL processes, manage service agreements, and … ensure IT support for service delivery. Oversee the daily operations of the service desk to ensure efficient and effective support. Manage and mentor service desk staff, providing guidance and training. Develop and implement service desk policies, procedures, and best practices. Monitor and report on key performance … indicators (KPIs) and service level agreements (SLAs). Coordinate with other IT teams to resolve complex issues and improve service delivery. Handle escalations and ensure timely resolution of critical incidents. Maintain and update the service desk knowledge base and documentation. Identify and implement improvements to enhance service More ❯

Are you a leader looking for an opportunity to make a positive impact with a growing Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can ensure first-class customer service? Working for a … forward-thinking MSP who are boasting growth year on year. Looking for a Service Desk Manager who can improve the operational performance of a team of up to 7 Line Engineers. The Service Desk covers multiple technology stacks, including, Cisco, Network Security and Cloud Services. Your … primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Desk, delivering exceptional customer service and technical support to our clients. Knowledge & Experience Team Leadership experience in a technical operations environment Good knowledge of ServiceNow Strong interpersonal and communication skills - presentation, written and More ❯

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It is … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role and … currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources and work allocation Hands-on technical trouble shooting Define and document 1st and 2nd line standard operating procedures Mentoring and More ❯

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It is … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role and … currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources and work allocation Hands-on technical trouble shooting Define and document 1st and 2nd line standard operating procedures Mentoring and More ❯

Service Manager Safeguarding Care and Quality Assurance Closing in 6 days (25 April, 2025) Job details Salary: £63,071 per annum inclusive of a £9,679 recruitment allowance payable for three years Department: Leadership and Management Working pattern: Full Time About the job Some key information … in Taunton and home 33 days' annual leave What will I be doing? • Play a critical role in maintaining and improving the quality-of-service provision for children who have a child protection plan or children who are looked after. • Lead the Children's Advocacy and Independent Reviewing Service … for Children Looked After, for children with a child protection plan and for foster carers. To manage and oversee the work of the LADO service and Route 1 Advocacy. Ensure that the statutory standards of work and review timescales are achieved. • Escalate and support resolution of complex operational service More ❯

Service Delivery Manager - Private Equity Our client, a boutique asset manager, is seeking a hands-on Service Delivery Manager. This is a brand-new role within the business as they look to build out the service operations team in-house. The successful candidate … will manage support processes, and work with third-party vendors and the business to improve service quality. They will also play a key role in shaping IT strategy and driving continuous improvement across the department. Key requirements: Previous experience establishing or maturing ITSM capabilities Experience with ServiceNow Solid skills … and collaboration technologies Private Markets experience is essential This is an exciting opportunity to join a growing business and help establish an in-house service operations team. More ❯

Senior Service Delivery Manager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are nimble … of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Service Delivery Manager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to ensure that … their clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a developing More ❯

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key point … of contact for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships … with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews: Host and More ❯

working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology … Operations team, and based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing More ❯

Job Description - Senior Client Services Manager (25393) Senior Client Service Manager Permanent, Full Time (37.5 hours per week) Salary £27,000 to £30,200 per annum plus great benefits including Health Cash Plan! Home, a place where you belong Want to lead a team that … really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Queen Street & Calder House team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You'll manage our supported … service. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! Typical day as a Senior Client Service Manager Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer More ❯

Service Operations Manager Location:- Hybrid working, Manchester Office 3 days a week. Salary:- to £60k + Bens Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA's, CAB, IP, Unified Comms, CX … Network Security, SalesForce. An exciting opportunity has arisen for an experienced Service Operations Manager with ideally MSP experiences to join this busy Operations Team. The role is days based but would be looking after a team of 20 or so Operations Technicians that are supporting customer networks … managing and developing the team as well as owning the process for all escalation, change, problem and incident management. You would have strong customer service experiences with a focus on delivering a seamless service. The ideal candidate would be used to working in a demanding Service Ops, SOC More ❯

Service Manager - Fire & Security Mobile South Working hours: 08:00 - 17:00 Monday - Friday, 40 Hours per week Duties/Responsibilities About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating … Purpose: Day-to-day operational control of contracts. To ensure profitability and growth of existing and new business within the Division through high-quality service to our customers within budgetary constraints and using EMCOR processes. To provide support for first-line service, reactive maintenance and small works modifications … procurement of materials within the bounds of the existing EMCOR preferred supplier's framework. Regular communication with the client on Key Point Indicators and service level agreements. Assist with annual business plan, objectives and operational targets. Regularly reviewing actual performance figures and implementation of actions to ensure that financial More ❯

IT Service Continuity Manager The role We’re seeking an experienced and proactive IT Service Continuity Manager to lead the design, implementation, and continuous improvement of our IT service continuity and disaster recovery capabilities. In this critical role, you'll collaborate with business … ensure our organization remains resilient, compliant, and prepared to respond to IT disruptions with confidence and efficiency. Key Responsibilities: Define and align the IT Service Continuity Management (ITSCM) and Business Continuity strategies with overall business objectives, ensuring robust protection of critical services. Design, implement, and maintain comprehensive IT service … certification is essential; additional business continuity or disaster recovery certifications (CBCP, MBCP, DRI, DRCP) are highly desirable. Minimum of 5 years’ experience in IT service continuity, disaster recovery, or related domains. Demonstrated success in developing and executing IT continuity plans and recovery strategies. Expertise in performing risk assessments and More ❯

IT Service Continuity Manager: For one of our globally leading tech clients we are urgently looking for an experienced IT Service Continuity Manager for a long contract based in Manchester, UK Its paying well and my client can interview asap! Job Description: Design and … align the Business Continuity and IT Service Continuity Strategy with critical business requirements, and define ITSCM frameworks and best practices Develop and implement comprehensive IT Service Continuity and Disaster Recovery plans, policies, and procedures Lead Business Continuity and Disaster Recovery tests and exercises, from technology failover tests to … business-impacting tabletop simulations Conduct risk assessments and Business Impact Analyses to prioritize IT services recovery for critical business functions Maintain and update IT service continuity documentation and provide training programs to ensure stakeholder awareness and preparedness Monitor the effectiveness of IT service continuity measures and ensure compliance More ❯

We are recruiting for a Service Delivery Project Manager for our client Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their … customers and create real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes … across a dynamic portfolio of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to More ❯

We are recruiting for a Service Delivery Project Manager for our client Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their … customers and create real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes … across a dynamic portfolio of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to More ❯

Job Description - Senior Client Services Manager (25608) Job Description Description Senior Client Service Manager Basingstoke, Mary Rose Court Permanent, Full time (37.5 hpw) Salary circa £35,000 and great benefits including Health Cash Plan, plus on-call shift payment of £14.30 per session. Home, a … where you belong Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Basingstoke Social Inclusion team to deliver person-centred housing-related support and make it a Great Place to Work … stakeholders. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! Typical day as a Senior Client Service Manager Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer More ❯

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Lead Service Delivery Manager, there's never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient … technology systems and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn't become a global coffee brand by sitting back. When you work … values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being a Lead Service Delivery Manager is about so much more than bringing our coffee to the world. It's your chance to stir up real More ❯

Enterprise Service Manager, AWS UKI - Professional Services Job ID: AWS EMEA SARL (UK Branch) Would you like a career that gives you opportunities to help customers architect and implement their workloads onto AWS? Do you like to shape, sell, and work on a variety of projects, leading … customer and partner teams to achieve AWS best practices? The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) who are experienced Technology Consulting leaders to manage the sell and deliver relationship with one or more of our commercial enterprise organizations, develop a long-term … base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. Diverse Experiences AWS values diverse experiences. Even if you More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation and Northern … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary … businesses, managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery Manager More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation and Northern … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary … businesses, managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery Manager More ❯

Service Transition Manager – Bath (Hybrid) – £67,000 + Benefits If you've led Service Transition workstreams across complex environments and enjoy shaping what "ready for BAU" really looks like, this one's for you. A global organisation is embarking on a large-scale change programme and … needs someone who can take ownership of all things Early Life Support and Service Transition. You'll be working closely with delivery partners and internal teams to make sure new services land smoothly, support teams are equipped, and the business gets what it needs without disruption. This isn't … planning ahead, building structure, and making sure there's a clear and confident path from project to operations. What you'll be doing: Leading Service Transition planning across a major business-wide programme. Defining entry/exit criteria and making sure they're met. Ensuring support teams are trained More ❯