101 to 125 of 372 Service Manager Jobs in the UK

The Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague related measures. They will lead a team of Functional Assessors and Site Coordinators to deliver the PIP benefit. The role will coach, mentor and provide leadership to Functional … The role will have line management responsibilities. Responsibilities: Provide visible leadership and direction to the team/site, to enable the effective delivery of volume, people, quality and customer service-related measures within those teams/sites. Coach, mentor and lead a team of Functional Assessors' and Site Coordinators' with action planning and development plans through effective performance management More ❯

the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will … adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily … unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from scoping and planning More ❯

the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will … adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily … unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from scoping and planning More ❯

the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will … adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily … unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from scoping and planning More ❯

the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will … adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily … unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from scoping and planning More ❯

IT Service Integration Manager Hybrid/Birmingham Contract Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of … IT services, systems, and processes across multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes … and services. Work closely with third-party suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant More ❯

IT Service Integration Manager – Hybrid/Birmingham – Contract – Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of … IT services, systems, and processes across multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes … and services. Work closely with third-party suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant More ❯

The Service Delivery Manager (SDM) will be responsible for ensuring the effective and efficient delivery of operational services to internal departments, stakeholders, and users. This role is pivotal in managing the performance, quality, and improvement of service delivery across key functions, in line with agreed SLAs, KPIs, and the strategic objectives of customer accounts. Are you … an experienced leader in service operations with a passion for excellence and customer satisfaction? We're seeking a Service Delivery Manager to oversee the end-to-end delivery of services across our key departments — ensuring consistently high performance and a first-class user experience. Key Responsibilities: Drive the full lifecycle of service delivery, ensuring alignment … with service standards, regulations, and user needs. Manage and maintain our ITSM platform — from incident and request logging to resolution and closure. Take ownership of the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs, ensuring accountability and transparency across teams. Lead incident, problem, change, and request management to ensure continuity and More ❯

Technical Services Manager –£45,000-£50,000– Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily … our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and let’s start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA’s and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled HR and Payroll Shared Services Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service function. Role Purpose: The HR and Payroll Shared Services Manager … and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery. Key Responsibilities Data Management: Maintain accurate and confidential employee records within HR systems and provide insights and reports on HR metrics to support decision-making. Payroll Processing: Ensure … such as onboarding, offboarding, and employee changes. Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies. Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to More ❯

Job title: Service Change Manager Location: Preston - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £50,000 What you’ll be doing: Manage and maintain a forward schedule of IT change across the Infrastructure and Cloud teams by leading regular and … resources assigned with ultimate aim to keep the delivery timescales on target Ensure Risks & Issues are identified, managed and reported accurately Lead successful delivery of an agreed set of service changes using effective change delivery ways of working such as Agile and Scrum Ensure key Stakeholders and End Users are fully aware of the up-and-coming IT changes … management style reporting that clearly explains progress against our key goal, deliverables and planning Your skills and experiences: Essential: Experience of leading/supporting delivering change to IT Services Service Management experience/Knowledge of working with or for outsourced service providers Strong Stakeholder Management, Communication & Presentation skills Desirable: ITIL V4 Foundation General working knowledge of Infrastructure Service More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support … benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly … impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support … benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly … impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and More ❯

and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS? We are currently looking for a Client Services Manager II to join our London team that is responsible for the EMEA clients of our treasury solution "Integrity". About the role The Client Service Manager (CSM) will be responsible for working with key customer stakeholders and FIS Integrity Management to ensure that we build transparent relationships, with service improvement initiatives where required, and really provide best in class customer satisfaction levels. Manage the service side of the client relationship including escalation, effective oversight of client satisfaction to ensure they remain with … financial operations. We cooperate closely together, fostering a collaborative environment where everyone's contributions are valued. We place a strong emphasis on Client Excellence providing the highest level of service possible. What you will be doing Build professional relationships with key client staff. Successful service delivery - SLA achievement and high level of customer satisfaction. Monitoring overall performance of More ❯

Vacancy Title: Service Delivery Manager (AVEVA PI) Contract Type: Permanent Location: Aberdeen Industry: Mechanical & Electrical Engineering IT & Software Development Salary: Competitive Start Date: 2024-06-14 REF: J Contact Name: Jack Elliott Contact Email: Vacancy Published: about 1 year ago AVEVA PI Support Manager/Service Delivery Manager Location - Aberdeen (Hybrid) Do … achieve tangible business value from innovative, intelligent solutions. The client's solutions enable connectivity, collaboration and real-time data intelligence. About the job We are looking for an experienced Service Delivery Manager to join our client's team in Aberdeen. You will be responsible for leading a team of engineers whilst ensuring that customers are supported … of Microsoft Office products, Word, Excel, PowerPoint, Visio • Good knowledge of Project Planning Tools - e.g. MS Project • Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager • Previous experience working within Systems Integration • Demonstrable experience of successfully leading a Team Skills and Abilities • Excellent analytical skills • Excellent verbal and written communication skills. More ❯

of approved projects Assure the quality of all project delivery activity and ensure that all projects comply with the IQUW delivery framework as well as IT operational controls (e.g. Service Integration Criteria, Security, Architecture compliance). Work as a business partner to key business areas to ensure appropriate change engagement and successful delivery and implementation of change initiatives and … to ensure an appropriate definition of project goals, deliverables and acceptance criteria. Work with business stakeholders to build a roadmap of potential IT projects required within their respect Enterprise Service functions (HR, Finance, Risk & Compliance etc) Create detailed project plans and definitions, including budgets, business cases, resource and benefit realisation plans. Ensure projects have valid business cases throughout the … Head of Product to build a view of potential gaps in Product Management team based on forecast IT demand from Business Stakeholders Work with IT compliance representatives (Arch, Security, Service introduction, Infra) to ensure that retrospective service introduction takes place and the appropriate incident and change management processes are defined and in place with 3rd party suppliers The More ❯

COMPLIANCE SERVICE DELIVERY MANAGER/OPERATIONAL IT COMPLIANCE Up to £100,000/Bonus/Car Allowance & Strong Staff Benefits SECURE has Strategically Partnered with a Multi-Award Winning, Software Based organisations. As an independently owned market leader, they are a major driving forces behind Innovative Development of Enterprise-Led Internet Technology. Success in this position with … enable to business to securely achieve its global growth ambitions. Role Overview: This is a fantastic opportunity for an experienced Compliance Manager to Lead a Team of 12 including Compliance Analysts & Team Leaders. Reporting Directly to Head of Compliance, you will focus on ensuring Compliance across IT & Tech-driven areas, particularly Applications & Technology Functions. This role is especially … Searches: Compliance Manager/IT Compliance Manager/Operational Compliance Manager/IT Operations Manager/IT Manager/Service Delivery Manager More ❯

theorganisation. Thisis a new role, bringing our dispensaries, drugs procurement, medicinestechnicians, and clinical pharmacy teams together as one. The primary purposeof the role is to deliver a more cohesive service to patients as efficiently andeffectively as possible across the different teams, while driving financialperformance and operational excellence across the function as a whole. You willtransform our cross-team culture … In addition to our core general practice work we runa large Commercial Clinical Research Trials Unit and we work closely with theICB to develop innovative ways to improve local service provision. We are thelead practice for one of the two local PCNs and are represented in both. Job responsibilities Thisis a unique opportunitywithin General Practice. As a Group we … point ofcontact, embedding a "solve for the patient first, improve processsecond" philosophy throughout the function Designand implement integrated workflows that enable seamless handoffs between allmedications services teams, and other service teams (patient services, clinicaladmin, and medical secretaries), eliminating patient frustration from beingtransferred between departments. Ensureall medicines services teams maintain full compliance with MHRA, GPhC, and NHSregulations, including controlled drugs More ❯

Stevenage An exciting opportunity for a passionate Service Operations Manager to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of IT Operations, outstanding customer service and have the dedication in supporting our community in a dynamic, fast-paced environment. Job Title : Service Operations Manager Salary … leave and fertility testing and treatments Facilities : Fantastic site facilities including subsidised meals, free car parking and much more... The opportunity: We are looking for a detail orientated experienced service operations manager to join our team. The ideal candidate will have broad experiences in workplace & infrastructure technologies balanced with the ability to motivate, constructively challenge & ensure accountabilities … leadership and hands on team management skills across diverse disciplines, international teams and including those in supplier partnerships Strong knowledge of data centre/computer room management including capacity, service, incident & asset management Strong proven experience managing Microsoft technologies including Windows OS, Exchange, Active Directory & Group Policy. Broad knowledge of IT technologies such as servers, storage & infrastructure applications Good More ❯

About the job. National Highways have an excellent opportunity for a Service Delivery Manager - On Road to join our team within Operations in the Yorkshire North East region. You will lead the region's On-Road Traffic Officers, providing guidance and directing the work of the teams, ensuring they deliver a high quality, traffic, incident, and response … management service, which directly contributes to the Region's overall performance. This is a 24/7 operation with managers and Traffic Officers working in shifts to ensure continuous delivery of service. This role can be based from our outstations in Doncaster (Sprotbrough) and Leeds (Tingley). Please note that you will be required to drive as part of … and development plans. Actively build and maintain a network of colleagues, partners and wider stakeholders in Operations to achieve progress on agreed business objectives, to deliver a professional frontline service and enable effective and timely resolution of incidents (i.e. emergency response services, Regional Operations Centre, National Traffic Operations Centre, supply chain). About you. Good financial acumen, including budget More ❯

connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're … you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The role in a nutshell: As the Payroll Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios, drive satisfaction, and contribute to … operational meetings, discussions related to escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring (but no less than monthly More ❯

connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're … you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The role in a nutshell: As the Payroll Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios, drive satisfaction, and contribute to … operational meetings, discussions related to escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring (but no less than monthly More ❯

Job Description Role: Consumer Goods & Services Management Consulting Senior Manager Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply … you continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! Qualification As a Consumer Goods Management Consulting Senior Manager, you will: Lead and manage multidisciplinary project teams to deliver tailored strategic solutions across various Consumer Goods categories. Leverage deep industry knowledge and market trends to shape client strategies … not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We More ❯

Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning We're looking for a hands-on Service Operations & Incident Manager to support a dynamic team managing platforms that power data-driven loyalty solutions for global partners. This is a high visibility role where you … ll work across multiple functions, ensuring service stability, managing incidents, and driving continuous improvement. You'll work closely with a range of major loyalty partners, maintaining strong service performance, smooth partnership interactions, and seamless incident handling; requiring a mix of relationship management, technical understanding, and operational leadership. Please note: You must be able to attend our customer office … in Warrington a few times per month. Key responsibilities: Act as a frontline lead for service operations across partner-facing platforms Manage incident response end-to-end: triage, coordination, communication and resolution Run post-incident reviews, coordinate root cause analysis (RCAs) and support ongoing problem management Work across teams to track service stability, performance and improvement opportunities Collaborate More ❯

CEO Personal Assistant/Global Services Manager London, United Kingdom (Hybrid) Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity … on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK. CEO Personal Assistant/Global Services Manager - UK will provide comprehensive administrative support to the CEO, and other C-Suite members, ensuring efficient coordination of daily activities, managing communications, and enabling the smooth operation of … support employee satisfaction and productivity. Lead and manage local initiatives focused on workplace safety, health, and well-being. Drive continuous improvement initiatives within the office, focusing on operational efficiency, service quality, and employee experience. Proactively identify and implement cost optimization measures across office operations, in alignment with broader organizational goals. Qualifications and Experience Experience: 5+ years of experience as More ❯