151 to 175 of 333 Service Manager Jobs in the UK

Service Desk Team Manager Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Service Desk … Team Managers to join our 5* Service Desk and play a vital role in delivering exceptional IT support to our valued clients over the phone. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best Places … the role - All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level. Your future duties and responsibilities Service Desk Team Managers are required to: • Manage a multi-skilled team of up to 25 analysts responsible for identifying, triaging and resolving customer faults More ❯

Job Title: SC Cleared ERP Service Delivery Manager Start Date: May Job Type: Contract We are currently recruiting for an experienced Service Delivery Manager with strong expertise in ERP systems for our client. In this role, you will manage the quarterly release process, coordinate … Change & Functional Teams: Manage the quarterly release change and functional teams to ensure successful delivery. Reporting & Continuous Improvement: Provide performance reports and drive continual service improvement. Ensure Security Compliance: Maintain security clearance and ensure all releases comply with security standards. Key Skills & Experience: Strong background in managing ERP release More ❯

join our client on a 6-month initial contract basis, working on-site at Manchester Airport. This role is key in delivering exceptional IT service support for customers, aligning with a newly defined Airport Support Model. Managing a team of 10-14 Field Service Technicians. The successful candidate … will lead service operations locally and regionally, ensuring optimal service delivery and fostering strong customer relationships. This position is expected to convert to a permanent role after the initial contract period. Key Duties Service & Customer Management: • Act as the primary customer contact for service performance matters. … Perform regular service performance reviews and SLA reporting. • Coordinate service delivery during operational phases and manage escalations for service restoration. • Own and drive Continual Service Improvement Plans (CSIP) through proactive analysis and trend monitoring. Business Development & Commercial Support: • Support revenue growth by identifying opportunities for additional More ❯

to go through this clearance. This position will be working out of our site near Farnborough. Your future duties and responsibilities As our IT Service Delivery Manager, you will be responsible for ensuring that all IT service commitments are met, processes are optimized, and customer satisfaction … leverage your strong technical background and excellent communication skills to manage teams and projects, ensuring that our IT services consistently exceed expectations. Key Responsibilities Service Management: Oversee the delivery of IT services in alignment with agreed service level agreements (SLAs) and key performance indicators (KPIs). Client Engagement … Act as the primary point of contact for clients and internal stakeholders, managing IT service issues, escalations, and performance. Continuous Improvement: Develop and implement service improvement plans to address concerns and elevate service quality. Process Optimization: Oversee and enhance ITIL-based service management processes, including incident More ❯

Your New Role We are recruiting a Service Desk Manager for a public service organisation. You will lead a team of service desk staff who provide technical support to users across departments. In this role, you will implement ITIL processes, manage service agreements, and … ensure IT support for service delivery. Oversee the daily operations of the service desk to ensure efficient and effective suppor... More ❯

Resilient, Customer-Focused Leadership with a Human Touch? Are you ready to play a key role in an exciting turnaround within a thriving customer service function? At Thames Water, we're seeking a hands-on, results-driven Customer Service Delivery Manager -someone who leads with credibility … and influence. You'll inspire through action and support your team through collaboration, not control. In this role, you'll oversee our Billing Customer Service operations across multiple channels, including voice, email, webchat, WhatsApp, and social media. What you'll be doing as a Customer Service Delivery Manager … to enhance customer satisfaction, reduce handoffs, and resolve issues at first contact. Championing change through thoughtful collaboration, not imposition-working cross-functionally to improve service delivery. Creating a culture of continuous improvement, where people feel supported, empowered, and valued. Strengthening relationships with key internal stakeholders to align strategies and More ❯

IT Service Continuity & Testing Manager 5 days onsite - Inside IR35 We are working with a leading banking institution committed to operational resilience, service excellence, and regulatory compliance. As part of our continued investment in resilience and recovery capabilities, we're seeking a highly skilled and motivated … IT Service Continuity & Testing Manager to join our dynamic team. Key Responsibilities End-to-end project management of Disaster Recovery (DR) exercises on behalf of the Service Continuity team Organise and lead DR workshops and tabletop/desktop exercises, especially across infrastructure and cybersecurity domains Coordinate … documentation to ensure accuracy and regulatory readiness Prepare and submit timely management reports related to DR activities, CHIP forums, and operational resilience practices Represent Service Continuity at formal forums and internal governance meetings Continuously improve the service continuity framework, aligned with PRA, DORA, and other relevant regulatory mandates More ❯

Role – Technical Services Manager Location- Covering Midlands & North- Can be based from Nottingham, Leeds or Sheffield office Salary- £55k + £6k car allowance Your role as a Technical Services Manager: Our client are an exceptional managing agent. They have a low staff turnover and are known … for looking after their employees. This role covers the requirements of a Technical Services Manager (TSM) to help lead on the implementation and growth of an in-house Technical Services and Engineering services team. You will be looking after the Midlands and the North. UK travel will be … properties across an existing managed portfolio, whilst growing the service organically across the wider business. Your duties and responsibilities as a Technical Services Manager: Technical Lead Responsibilities: Act as a subject matter expert for all technical service delivery across the managed portfolio including offices, industrial and More ❯

Industry: Utilities and Green Energy, SMART Meter Role and Responsibilities: Service Delivery Manager - Smart Metering Overview: The role of the Service Delivery Manager is to oversee the delivery of Smart Metering solutions to ensure customer satisfaction, efficient operations, and high-quality service. The job … and excellence. Key Responsibilities: Operational Oversight: Recruit, onboard and induct resources to serve the needs of the business. Manage daily operations of smart metering service delivery, ensuring all work is completed on time and to specification. Develop and implement processes, managing procedures to improve efficiency and quality of service. … appropriate controls are in place. Monitor costs and resources, ensuring efficient use of company assets. Reporting and Analysis: Prepare and present regular reports on service delivery performance, customer satisfaction, and operational efficiency to senior management. Analyse data to identify trends and areas for improvement. Business Development: Collaborate with the More ❯

in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management process: assess … approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct service More ❯

Home based, UK Reports to: Apprenticeships Director Hours: 37.5 per week Contract type : Fixed Term, 12 months Salary: (Depending on experience) Role Overview The Service Delivery Manager is responsible for overseeing the performance and success of a learner occupancy of 500+ learners, ensuring timely completion, retention, and … and Data Mentors, each responsible for a caseload of learners, providing strategic oversight and driving interventions when learners require additional support. In addition, the Service Delivery Manager plays a crucial role in liaising with employer partners, addressing challenges that may impact learner progression, and working closely with … of issues impacting learner success. Provide rapid response and solutions to internal escalations, working across departments to resolve concerns effectively. Strategic & Operational Leadership Ensure service delivery meets agreed SLAs and proactively contribute to improving processes and outcomes. Champion a culture of continuous improvement, identifying, leading, and guiding internal teams More ❯

our London office) Reports to: Apprenticeships Director Hours: 37.5 per week Contract type: Fixed Term, 12 months Salary: (Depending on experience) Role Overview The Service Delivery Manager is responsible for overseeing the performance and success of a learner occupancy of 500+ learners, ensuring timely completion, retention, and … and Data Mentors, each responsible for a caseload of learners, providing strategic oversight and driving interventions when learners require additional support. In addition, the Service Delivery Manager plays a crucial role in liaising with employer partners, addressing challenges that may impact learner progression, and working closely with … of issues impacting learner success. Provide rapid response and solutions to internal escalations, working across departments to resolve concerns effectively. Strategic & Operational Leadership Ensure service delivery meets agreed SLAs and proactively contribute to improving processes and outcomes. Champion a culture of continuous improvement, identifying, leading, and guiding internal teams More ❯

Job Description Service Delivery Manager Position Description Put yourself at the centre of the digital revolution, working alongside highly talented individuals to deliver complex projects that matter. Our Service Delivery Managers are trusted to work closely with a wide range of clients on exciting projects with … career wherever you want it to go. This role is based in Northern Ireland. Your future duties and responsibilities Successfully delivering one or more service contracts, ensuring that SLAs are met consistently. Establishing or maintaining and improving an existing service delivery plan, including budgeting and resourcing. Reporting in … more than one supply channel (e.g., internal, client, 3rd party suppliers and partners). Leading and managing team members, including both dedicated and shared-service resources. Managing the client relationship. Contributing to securing additional business. Planning, scheduling, monitoring and reporting against service delivery and financial objectives. Required qualifications More ❯

Your New Role We are recruiting a Service Desk Manager for a public service organisation. You will lead a team of service desk staff who provide technical support to users across departments. In this role, you will implement ITIL processes, manage service agreements, and … ensure IT support for service delivery click apply for full job details More ❯

SIAM Service Delivery Manager/Lead Rate : £400 per day (All Inclusive) Location : Paddington, UK Contract : 6 Month Contract + Key Responsibilities & Requirements: Lead the SIAM Tower, overseeing service integration, governance, and delivery across multiple suppliers. Ensure compliance with SOWs and SLAs, driving accountability for performance … across providers. Coordinate governance forums (daily to quarterly) and lead performance, CSAT, and CSI reviews. Act as the key liaison between business stakeholders and service providers, ensuring alignment with customer strategy. Drive issue resolution, manage escalations, and proactively identify and mitigate operational risks. Ensure process compliance and service More ❯

SIAM Service Delivery Manager/Lead Rate : £400 per day (All Inclusive) Location : Paddington, UK Contract : 6 Month Contract + Key Responsibilities & Requirements: Lead the SIAM Tower, overseeing service integration, governance, and delivery across multiple suppliers. Ensure compliance with SOWs and SLAs, driving accountability for performance … across providers. Coordinate governance forums (daily to quarterly) and lead performance, CSAT, and CSI reviews. Act as the key liaison between business stakeholders and service providers, ensuring alignment with customer strategy. Drive issue resolution, manage escalations, and proactively identify and mitigate operational risks. Ensure process compliance and service More ❯

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead … + availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation … and Reporting: Maintain documentation, deliver system performance reports, and ensure system security compliance ("Green" status) aligned to company standards. Collaboration: Work cross-functionally with Service Desk, Infrastructure, DevOps, Networks, Security, and business stakeholders to deliver aligned, high-quality services. Proactive Initiative Ownership: Identify service gaps, initiate improvement projects More ❯

working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and … safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate: You will have strong communications and presentation skills, with the ability to use these … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An ability More ❯

Join us in this role where you'll work within our IT Service Delivery Management team, focusing on ensuring high customer satisfaction, stable operations, and continuous improvements by continuously engaging in close dialogue with our global stakeholders. As part of building relationships with the Ørsted business and our internal … anchoring issues in our agile Product Lines. Ultimately, you will be instrumental in connecting the Ørsted business with IT. Welcome to Center of Excellence Service Delivery Management You'll be part of our global Service Delivery Management team where you, together with your colleagues, will be a part … of a cross-functional, global team consisting of service delivery managers and service transition managers. As part of the global team, your focus area will be on UK operational hubs at the west coast in collaboration with colleague taking care of the east coast and together you will More ❯

tech industry sectors. Our expert consultants are committed to building strong, productive relationships, ensuring the perfect fit between candidates and employers. Job Title: IT Service Continuity Manager Work Location: Manchester, UK (Must be currently based in the Manchester, UK) Job Type: Contract Contract Duration: Minimum 6 months … sales to transport and storage—client offers dynamic career opportunities at the forefront of the energy sector. We are looking for an experienced IT Service Continuity Manager for a contract position based in Europe, with frequent travel to Paris, London, and Manchester. This role is ideal for … professionals with a strong background in ITSCM, disaster recovery planning, and stakeholder coordination. You will be responsible for designing and implementing IT service continuity and disaster recovery strategies, conducting risk and business impact analyses, leading continuity exercises, and ensuring compliance with industry standards. Key Requirements: • 5+ years of experience More ❯

based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Service Delivery Manager East London £45,719 - £48,125 per year 40 hours per week - Monday to Friday - 8:00am to 4:30pm … required as you will be provided with a company van. You will also have opportunities to develop your career within Sanctuary. The role of Service Delivery Manager will include: Overseeing repairs and refurbishment projects to void properties, ensuring they are carried out to a high standard Inspecting … money e.g. efficient use of materials Maintaining compliance for health and safety, ensuring this is promoted and adhered to Handling complaints and breakdowns in service to meet customer expectations Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Building relationships with internal and More ❯

or bookkeeper who is passionate about delivering exceptional customer experiences? Our accounting SaaS client is looking for a Customer Success Manager/Service Delivery Manager to help sales partners and customers succeed through expert onboarding, training, and strategic support. What You'll Do: Support sales More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll … need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage and … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll … need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage and … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

Role & Responsibilities: · Create and review annual plan for service team operations · Overall responsibility for the effective operation of the UK service team, act as primary point of contact for customer’s service requests and reporting back to HQ · Coordinate scheduling for on-site survey & service visits … and allocate engineering teams from both in-house and 3rd party resources · Coordinate with sales team to create quotations for installation & service activity · Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly · Keep the stock room and repair centre in … an orderly state and order supplies accordingly to ensure smooth-running of service team · Maintain accurate records of RMA processes and ensure smooth running of the repair team · Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks · Maintain the More ❯