151 to 175 of 246 Service Manager Jobs in the UK

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact … within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Public sector organisation is recruiting for a contractor for 6 months/inside IR35 A Service Manager (Waste) is required for a 6 month contract to assist with projects such as supporting the development of commercial waste in the local area, producing a plan for ensuring compliance more »

Service Transition Lead 8 Months Location: Birmingham or London. Expectation is two days on-site working per week £587.12 per day (Inside IR35) On the job details - The objective of this role is to support a programme of works to move shadow IT (all digital, data, and technology) across … the successful candidate will require excellent stakeholder management skills, as well as influencing, negotiation and diplomacy. Experience/Skills/Qualifications Extensive experience of Service Transition - essential Project Management - essential Experience in undertaking or leading an Mergers & Acquisition (M&A) in the context of IT Services Experience in shaping … IT services Experience in managing the financial carve out and driving value to minimise stranding costs/technical debt Experience in developing integration strategies, service offerings and service onboarding A deep understanding of digital, data technology solutions in corporate/IT services An awareness of how to define more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who more »

Service Products and Operations Manager Bristol £38 - £46k + 25 Days Holiday + Bank Holidays+ Pension Scheme + Additional Benefits + Hybrid Leading high technology manufacturer with a state-of-the-art, purpose-built facility in North Bristol are seeking an experienced Service Products and Operations … Manager who is keen to play a pivotal role within the Service Management team. You will be resp... more »

IT Service Design and Transition Manager Investigo are partnering with a large and complex global business who have recently introduced a new IT Operating model to move from a heavily federated IT organisation, dispersed across multiple operating companies, to a more cohesive Global IT function. As a … journey of capability build and maturity, introducing new capability and recruiting a number of new roles. It's a great opportunity to join! The Service Design and Transition Manager (Group IT Design and Transition Manager) is a key role and will be responsible for managing … the introduction of new services, or changes to existing Services, by producing Service Design and Transition plans for stakeholders. As you're joining in a "build" capacity, this role will be required to develop a Design and Transition framework and policies and processes to be followed - a great (and more »

White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act … as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly. Key Skills/Experience: At least 5 years … experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI more »

IT Service Design and Transition Manager Up to £65,000 + market leading pension and other great benefits Remote with occasional site travel Fruition IT are currently working with a crucial government body responsible for maintaining high standards of service across the UK healthcare industry. Following … Director of Technology Transformation, you will oversee the activities necessary for the successful implementation of new IT products and services. You will champion IT Service Design and Transition and ensure these implementations are well-managed and supported by appropriate support models. Responsibilities: Establish and lead processes to ensure a … systematic approach to the change and retirement of IT services/products. Serve as the Technology Unit's primary contact for all IT service design and transition requirements and deliverables. Ensure that all appropriate IT support models, IT governance, and IT assurance elements are in place to support the more »

AVEVA PI Support Manager/Service Delivery Manager Location - Aberdeen (Hybrid) Do you have OSI PI or AVEVA PI expierence? Do you want to develop your career working with real time date for a market leading system integrator? Who is the client? Our client develops more »

Your new role National Highways have an exciting opportunity for an Assistant Service Delivery Manager to oversee and support the delivery of maintenance in the Northeast region. This role will be based at either our Wakefield or Leeds office but will include a mix of regular travel … within the region to sites, as well as office and home working. As an Assistant Service Delivery Manager, you will be ... more »

we believe that our success comes from creating a caring and fun community. Job Purpose: Reporting directly to the Head of IT, the IT Service Desk Manager role is designed to run the day-to-day operation of the European IT Service Desk. This role is … responsible for providing a professional Service Desk function to all areas of the business, along with workforce planning and SLA achievement for the 1st and 2nd Line roles. The role will be responsible for maintaining the out of hour’s on-call rotation, support escalations and IT Incident notifications. … The role will include but is not limited to: Manage the day to day running of the Service Desk team to ensure desired SLAs are achieved and expectations are met or exceeded through evaluating performance Responsibility for overseeing and monitoring the Jira ticket system. This also includes any maintenance more »

our organisation. We are looking for a strong leader who can drive innovation and is a highly motivated passionate individual who thrives on delivering service excellence. We are keen to have someone join our team who enjoys the fast pace of the digital world and understands public sector service … leadership and Digital technologies and can bring fresh and exciting ideas, together with a can-do attitude and a proven track record of leading Service Delivery Operations within the IT support service; we want to hear from you. The Health Informatics Service is a well-established, innovative … by our dedicated team of health informatics experts who share the sector's passion and values for providing the best possible care, insight and service for patients and customers. Main duties of the job The post will be responsible for the full management duties and the day-to-day more »

Job summary An exciting opportunity has arisen as a Senior Service Transformation Manager, on a fixed term two year contract, to support a range of improvement projects taking place across our 8 Nottingham City Primary Care Networks and working as part of the Nottingham and Nottinghamshire Primary … Care Transformation Team Reporting to the Deputy Director (Primary Care Transformation), you will lead on service improvement projects to support a range of projects which may be related to the development of thriving primary care, improving the primary and secondary care interface, PCN population health management projects and implementation … of the ICB Primary Care Strategy. Main duties of the job Implement effective processes and procedures around process analysis, service design, resource planning and financial management of portfolio Ensure strong awareness of the local health care/population health needs and current market in order to deliver an effective more »

Fire Alarm (or Fire and Security) Engineering Compliance Manager BENEFITS - Fire Engineering Compliance Manager or UK Compliance Engineer £44000 - £52000 Salary Car Allowance + Permanent Benefits Positive Position, helping engineers and ensuring quality standards REQUIRED - Fire Alarm Compliance Manager/UK Engineering Manager more »

skills and are interested in a role that can make a real difference? Then this could be the perfect opportunity for you! The Senior Service Delivery Manager (SSDM) is responsible for the successful day to day management of allocated services and will support the Head of H … CS. The holder of this post will provide direction and leadership to the H&CS management team, understanding the strategic view of the service and working closely with other teams and departments such as Customer Operations, Digital Services Commercial Services and Technology Solutions to ensure all services work towards … and the schemes within H&CS are effectively delivered. The post holder will be proactive and is required to drive continuous improvements in the service, embedding themselves fully in the transformation work for H&CS, utilising specialist knowledge and data analytics to drive the schemes forward, considering political and more »

Job Designation: Oracle Service Delivery Manager Job Type: Permanent Job Location: England, UK Core Competencies (Essential): • ITIL V3/V4 foundation certification (Intermediate or higher desirable) • Experience with Oracle projects • 5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM … projects will be an added advantage. • Proven experience in building effective relationships with internal and external stakeholders. • Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. • Familiarity with ITSM tooling • Strong track record in leading application support and maintenance engagements more »

can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for a Service Transition Manager to help ensure new initiatives are designed to the standards defined by our IT Service practices in order to … transition solutions into live that are fit for purpose and fit for use. You will also, as part of the Service Design and Transition team contribute to the overall success and ongoing improvement of the Service Design and Transition Framework and help drive a holistic approach to delivery. … a selection of project or product initiatives ensuring they are designed to the required standards and the required NFRs have been considered. Ensuring the Service practice owners' requirements are met, or any appropriate risks are raised. Reviewing the Business Requirements document and being an approver of the included Service more »

A fantastic opportunity has arisen for for a Service Desk Manager to join a leading Insurance firm on a permanent basis. The ideal candidate will come from a financial services background. Key Skills: Maintain the service desk policies, procedures, and standards. Provide coaching, training, and feedback … to the service desk staff. Handle escalated and complex customer issues and complaints. Identify and implement service desk improvements and best practices. Documentation of all Service Desk procedures, building out the knowledge base for the team to assist with 1st time resolution targets. This role requires you more »

Role: Service Design and Transition Manager Location: City of London Salary: up to £75,000 Flexible working: 3 days in the office A world leading insurance company is looking for a Service Design and Transition Lead to join their team, this is an exciting role for … somebody that comes from a solid IT Service Management background, ambitious and is ready to take their career to the next level. Key skills and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of … ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background If this role sounds of interest and you would like to know more do not hesitate to contact me on elias.ofosu@sandersonplc.com or click apply more »

sector would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. Your new role As a Service Support Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will … extend beyond the successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as … similar role, ideally within an ISO 20000 accredited organisation. In-depth knowledge of cloud computing on the Azure platform. Experience working within a SIAM Service Model. ITIL V3 and/or ITIL V4 qualifications. Strong project management skills, with the ability to lead cross-functional teams. Excellent communication and more »

p strong Fire Alarm (or Fire and Security) Engineering Compliance Manager/strong/p br If you are interested in applying for this job, please make sure you meet the following requirements as listed below. br p BENEFITS - Fire Engineering Compliance Manager or UK Compliance … + Permanent Benefits/li li Positive Position, helping engineers and ensuring quality standards/li/ul p REQUIRED - Fire Alarm Compliance Manager/UK Engineering Manager (e.g, Fire and Security)/p ul li Fire Alarm Experience need (Security systems kno.../li/ more »

A well-respected Insurance firm within the London market is looking to hire a Service Desk Manager to join their IT Delivery team. KEY REQUIREMENTS: Experience in customer service, satisfaction, or quality assurance. Knowledge of customer satisfaction measurement tools and techniques. Proficiency in data analysis and … empathetic attitude. Attention to detail and accuracy. Travel to all other offices will be required. ITIL. I would be keen on connecting with all Service Desk Managers within my network space. If you are interested, please let me know when you are free to talk or you can contact more »

You'll land in a global environment with footprint across 150 countries and be responsible for managing their UK Service Desk supporting 700 users. This is a modern, fast paced ServiceNow environment. Salary: £55,000 - £60,000 + bonus + benefits. Location: Liverpool Street, London (c. 4 days per … week) The Role: Plan, organize, and coordinate the daily operations of the service desk team. Monitor and report on the service desk performance metrics, such as ticket volume, resolution time, customer satisfaction, and service level compliance. Establish and maintain the service desk policies, procedures, and standards. … Provide coaching, training, and feedback to the service desk staff. Handle escalated and complex customer issues and complaints. Identify and implement service desk improvements and best practices. Documentation of all Service Desk procedures, building out the knowledge base for the team to assist with 1st time resolution more »

IT Service Assurance Lead Salary 65k, plus Car Allowance Hybrid working, ideally 2 days from the office. This is an important new role to ensure important IT services for specific business areas are aligned to key business functions and departments. You will manage and maintain key business relationships across … friendly, inclusive environment. Experience and knowledge: Supplier Management : Experience of managing IT Services/3rd party suppliers in a multi-sourced environment Brilliant customer service experience Strong interpersonal, influencing and stakeholder relationship skills - with the ability to translate complex IT issues into business related vocabulary. Experience of working within more »

About The Role Service Operations Manager (Transport) Bristol (with a mix of office and home-based working) Salary between £48,290 and £63,394 Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people … our environment, our world. Join us. You will have management of SEAs Intelligent Transport Systems Support Service Po... more »