IT Service Desk Manager
- Hiring Organisation
- Business Stream
- Location
- Edinburgh, Midlothian, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 per annum
Service Desk Manager, you’ll lead our small team of IT Support Analysts and make sure colleagues receive responsive, reliable and customer-focused support. You’ll oversee incidents, requests and production support, acting as the main escalation point for critical issues while remaining hands-on with … business systems, including Microsoft 365 and Dynamics 365, and work closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. You’ll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague ...