Customer Service Excellence – Contact Centre Consultant Manager
- Location
- Birmingham, England, United Kingdom
Line of Service Advisory Industry/Sector Not Applicable Specialism Technology Strategy Management Level Manager Job Description & Summary About the role At PwC, our Customer and Service Excellence team helps clients transform how they attract, engage, sell to, serve and retain their customers. We work across … sales, service and marketing to improve customer outcomes, commercial performance, operational efficiency and employee experience. We support clients with customer-led transformation challenges including contact centre transformation, customer operations, service excellence, operating model design, process improvement, digital enablement, data, automation and AI. This role is suited ...