opportunity we are seeking an enthusiastic, driven and detail-oriented individual with proven experience in support desk management to join our team as a Service Desk Manager. The Role In this role, you will play a crucial role in ensuring our customers (including some of the best-known retail … through to Product and Engineering. This role offers significant opportunity for growth and development within the company for someone with a passion for customer service and a desire to make a real impact. Key Responsibilities: Manage incoming support requests: Monitor and respond to issues submitted through our internal service … technical teams. Track issue resolution: Ensure timely resolution of all support requests and keep customers regularly informed of progress in line with SLAs. Maintain service desk documentation: Update and improve Support desk internal documentation in Notion to facilitate efficient issue resolution. Identify trends and patterns: Analyse support requests to More ❯
of all GAP divisions to provide a one stop shop to supply the Events industry across the UK with all their equipment requirements. The Service Delivery Manager will support the operational team to ensure the seamless execution of event contracts. The main focus of the role will … be to drive efficiencies and improve the overall service delivery within the division. You will assist with daily operational activities including logistics planning, team scheduling and resource allocation and provide direct support to the operations team in resolving operational challenges, ongoing issues and queries. You will be the point More ❯
West Midlands, United Kingdom Hybrid / WFH Options
Serco
enable business productivity. As a Product Owner some of your responsibilities will include: Product Vision : Working in conjunction with the Client Technology Product Manager Develop and communicate a clear product vision and strategy for the End User Estate. Strategic Management: Oversee the complete lifecycle of the laptop and More ❯
and/or recommendations. Work with internal teams to develop strategic marketing plans to ensure IPT products are fully embedded in customers' operations. Customer Service and Satisfaction Key point of contact in all matters relating to client concerns and needs, integrate commercial strategy with Field Advisors/Engineers. Work … directly with clients to optimize their software and service offerings. Ensure delivery of high-quality service, technical support, and project management by working closely with Field Advisors/Engineers. Accountable for soliciting, tracking, and reporting customer feedback via approved system/methods. Build and strengthen client relationships to … achieve long-term partnerships. Upsell and cross-sell IPT products and service offerings to clients. Secure opportunities to expand our services into different areas of customer operations and maximize the value of existing services. Manage and clearly document team performance and delivery. Address unsatisfactory performance or behavior promptly following More ❯
Fast track route to Associate Director Opportunity to liaise with Private Equity and Investment banks on buy/sell side About Our Client This firm is a leading provider of audit, tax, and consulting services to middle market businesses. With More ❯
million customers worldwide and is connected to over 100 marketplaces. Role Overview: We are looking for a dynamic and experienced Senior Customer Success Manager with a strong background in FX … to join our team. In this role, you will drive excellence in customer success while coaching junior team members, ensuring the highest quality of service, and continuously improving processes. Your expertise in FX and payments will be essential in delivering exceptional support to our clients and providing strategic insights More ❯
Chertsey - KT16 0AR, Crawley - RH10 3NW, Earlswood - Redhill - RH1 5HE, Hockford (STW) - GU24 0DE Job title: Area ServicesManager Ref: 39983 Division: Asset Operations & Capital Delivery Location: Chertsey - KT16 0AR, Crawley - RH10 3NW, Earlswood - Redhill - RH1 5HE, Hockford (STW) - GU24 0DE Contract type: Permanent Full/Part-time … per annum, depending on skills and experience. Job grade: B Closing date: 24/04/2025 We are currently recruiting for an Area ServiceManager for our Mole and Wey Wastewater Treatment Team. This exciting opportunity will give you the chance to be a key part … skills will be critical to help drive improvements across the business and inform business decisions. What you'll be doing as an Area ServicesManager Managing the budget for our Minor Capital Works and Group Capex spends to improve asset availability and asset resilience while taking a lead More ❯
Chertsey - KT16 0AR, Crawley - RH10 3NW, Earlswood - Redhill - RH1 5HE, Hockford (STW) - GU24 0DE Job title: Area ServicesManager Ref: 39983 Division: Asset Operations & Capital Delivery Location: Chertsey - KT16 0AR, Crawley - RH10 3NW, Earlswood - Redhill - RH1 5HE, Hockford (STW) - GU24 0DE Contract type: Permanent Full/Part-time … per annum, depending on skills and experience. Job grade: B Closing date: 24/04/2025 We are currently recruiting for an Area ServiceManager for our Mole and Wey Wastewater Treatment Team. This exciting opportunity will give you the chance to be a key part … skills will be critical to help drive improvements across the business and inform business decisions. What you'll be doing as an Area ServicesManager Managing the budget for our Minor Capital Works and Group Capex spends to improve asset availability and asset resilience while taking a lead More ❯
Chertsey - KT16 0AR, Crawley - RH10 3NW, Earlswood - Redhill - RH1 5HE, Hockford (STW) - GU24 0DE Job title: Area ServicesManager Ref: 39983 Division: Asset Operations & Capital Delivery Location: Chertsey - KT16 0AR, Crawley - RH10 3NW, Earlswood - Redhill - RH1 5HE, Hockford (STW) - GU24 0DE Contract type: Permanent Full/Part-time … per annum, depending on skills and experience. Job grade: B Closing date: 24/04/2025 We are currently recruiting for an Area ServiceManager for our Mole and Wey Wastewater Treatment Team. This exciting opportunity will give you the chance to be a key part … skills will be critical to help drive improvements across the business and inform business decisions. What you'll be doing as an Area ServicesManager Managing the budget for our Minor Capital Works and Group Capex spends to improve asset availability and asset resilience while taking a lead More ❯
Chertsey - KT16 0AR, Crawley - RH10 3NW, Earlswood - Redhill - RH1 5HE, Hockford (STW) - GU24 0DE Job title: Area ServicesManager Ref: 39983 Division: Asset Operations & Capital Delivery Location: Chertsey - KT16 0AR, Crawley - RH10 3NW, Earlswood - Redhill - RH1 5HE, Hockford (STW) - GU24 0DE Contract type: Permanent Full/Part-time … per annum, depending on skills and experience. Job grade: B Closing date: 24/04/2025 We are currently recruiting for an Area ServiceManager for our Mole and Wey Wastewater Treatment Team. This exciting opportunity will give you the chance to be a key part … skills will be critical to help drive improvements across the business and inform business decisions. What you'll be doing as an Area ServicesManager Managing the budget for our Minor Capital Works and Group Capex spends to improve asset availability and asset resilience while taking a lead More ❯
Dorking, Surrey, United Kingdom Hybrid / WFH Options
Optima Recruitment
Due to ongoing success, our client is looking for a Service Support Manager to help manage new projects. Based in Dorking Up to £45,000 salary (DOE) Hybrid (2 days WFH) Monday – Friday, 9am – 5:30pm Benefits: 25 days holiday + bank holidays Bupa healthcare Pension scheme More ❯
and an additional day at Christmas, and access to Vivup benefits and discounts platform. Additional Information To discuss the role please contact Clive Hayter (ServiceManager - Calibrations). Email: or Telephone: . Closing date: Monday 28 th April 2025. Interview date: w/c 5 th May More ❯
Its primary functions are: to provide high quality IT systems, support and maintenance across the organisation to provide strategic advice and guidance to the service areas and their directorates to contribute to the delivery of the Council's Digital First approach The ICT Service consists of several functions … including: the Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications ICT Services teams delivering network, server and end user computing services Security and Compliance Enterprise Architecture About the job The technologies supported are predominantly … and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have More ❯
THE COMPANY Science - We experiment and make decisions based on data over intuition Responsibilities: Apply your expertise in audit methodology to help design and build consulting services aimed at enabling accounting firms to perform more efficient, valuable audit services using More ❯
This position is required to independently, and with the support of the Directors and Partners, develop and grow the Transaction Services business, as well as develop team members. Client Details Our client is a market leading Transaction Services business with More ❯
managing the IT support team to provide the business with modern, resilient IT Infrastructure. It will also involve implementing strategies and solutions to enhance service quality and performance across a range of systems. Key Responsibilities Technical Support: Ensure the IT infrastructure is efficient and resilient using a combination of … In-depth troubleshooting, maintenance, and configuration of user support software Continuous Improvement: Identify opportunities for process optimisation and implement solutions to improve efficiency and service quality. Develop and implement IT support strategies and plans that align with organisational goals. Project Management: Assist with project work supporting the Head of … Operational Excellence as required. Scoping out and planning technical projects, ensuring smooth integrations with existing architecture. Service Desk Operations: Oversee the daily operations of the IT Zoho desk, ensuring timely and effective resolution of technical issues. Monitor workloads & ticketing to ensure that the business is supported within the agreed More ❯
Technical ServicesManager Location; Covering London Salary; £52,000- £55,000 plus car or car allowance Temp to Permanent/permanent contracts available Monday- Friday-40 hrs per week Technical background - essential Recruiting on behalf of a Multi-National established Facilities Management company on a High Profile Critical … contract based in London and surrounding areas, the experienced Technical ServicesManager will be managing a team of Multi skilled engineers and subcontractors on multiple critical sites Duties for the Technical Services Manager. To ensure the planning and allocation of technical maintenance resources are balanced within the team. … Maintain the Planned Maintenance Programme for their areas of responsibility and deliver an excellent reactive service to the property portfolio ensuring no financial penalties are imposed Ensure that the site meets statutory compliance regulations Carrying out regular reporting (at the request of the General Manager) in relation More ❯
Job Description: Plan, program and schedule the engineer's workload on a daily basis to meet the company KPI's. Plan, program and schedule PPM Services to meet customer KPI's. We are offering an opportunity for those who are More ❯
Job Description: To assist in developing and implementing an effective asset life management system from data gained from statutory and mandatory inspections and tests. We offer an excellent opportunity for candidates with no experience who are willing to learn and More ❯
Job Description: This role involves care and support planning, recruitment, mentoring, staff supervision and management, rota management, and liaising with external agencies . We are seeking an enthusiastic individual eager to learn and develop their skills. This position is ideal More ❯
month contract. You will be responsible for leading the planning and execution of a seamless transition of IT services from Incumbent providers to new service providers. You will act as the main point of contact between the internal departments and vendors ensuring clear communication and alignment throughout the transition. … mitigation strategies and escalation procedures proactively identifying risk factors. The ideal candidate will have: 10+ years of experience in vendor management, project management, or service transition roles. Proven experience of leading end-to-end service transitions involving multiple vendors and complex infrastructures. In-depth understanding of ITIL service lifecycle especially Service Transition Experience with compliance, contractual oversight, and risk frameworks A good understanding of Cloud Services, IT Infrastructure and Enterprise Applications Good understanding of SLAs, Procurement processes and Contract Terms More ❯
Location: Dartington, Totnes TQ9, UK Salary: £34,104.33 per annum Working Hours: 37.5 hours per week Closing Date: May 10, :59 pm Start Date: ASAP More about the Role About you Who we are Early Applications Encouraged! This vacancy is More ❯
Location: Dartington, Totnes TQ9, UK Salary: £34,104.33 per annum Working Hours: 37.5 hours per week Closing Date: May 10, :59 pm Start Date: ASAP More about the Role About you Who we are Early Applications Encouraged! This vacancy is More ❯
Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: Soft ServicesManager (Security & Cleaning) Status: Permanent, Full Time Working Hours: 40 hours per week (average) Salary: £32,933.43 per annum Location: Fareham Reporting to: Regional … a prestigious Shopping Centre in Fareham. The successful applicant will be responsible for overseeing the security and cleaning operations, ensuring the highest standards of service delivery, customer service, and compliance. Managing a diverse team, you will work closely with the Centre Management team to create a safe, clean … and welcoming environment for visitors, tenants, and staff. Main Responsibilities: Oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site. Lead and support a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain high serviceMore ❯